• Soufeel

Soufeel

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Overview

Soufeel has a rating of 2.1 stars from 890 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Soufeel most frequently mention customer service, tracking number, and business days problems. Soufeel ranks 220th among Personalized Gifts sites.

  • Service
    159
  • Value
    147
  • Shipping
    152
  • Returns
    116
  • Quality
    133

This company responds to reviews on average within 8 hours

Positive reviews (last 12 months): 15.8%
Positive
3
Neutral
0
Negative
16
168
See all photos
How would you rate Soufeel?
Top Positive Review

“Very fast reply and great customer service!”

Razan A.
4/2/24

After receiving Customized items with upside down name on it. They were able to answer my email very quick and sending me new item as replacement! They also give me 10% off back from the order payment. Great service. Perfect quality! I recommend buying from soufeel.

Top Critical Review

“Don't Do it!”

Pico D.
11/2/24

Takes so long that you think you got scammed, just to get a subpar item that's comparable to Wish or temu. Yes it's cost is less then the real deal items but totally not worth the cost.

Reviews (890)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (220) photo charm (38) christmas gift (21)
Thumbnail of user candices24
Hawaii
1 review
0 helpful votes
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April 5th, 2017

Excellent product with great value for money. Good customer service and on time delivery. Highly recommend Soufeel :)

Thumbnail of user soufeelj
SOUFEEL J. – Soufeel Rep

We appreciate the confidence you have placed in us, Candice! We look forward to providing you with the best possible service in near future. Thank you!- Alison

Thumbnail of user katerinak14
Czechia
1 review
0 helpful votes
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September 7th, 2017

Beautiful jewelry, especially original photo charms and great support team, all your request are able to solve within one day.

Service
Value
Shipping
Returns
Quality
Thumbnail of user soufeelj
SOUFEEL J. – Soufeel Rep

We appreciate your kind words, Katerina! We will continue to provide the best quality and service. - Tiki

Thumbnail of user marlenas7
Italy
1 review
0 helpful votes
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December 29th, 2017

Everything was perfect! What I've ordered is so beautiful, assistance team very helpful (thank you Fannie).

Thumbnail of user soufeelj
SOUFEEL J. – Soufeel Rep

Happy to hear this, Marlena! I will be sure to share your kind words with our teams. Merry Christmas and Happy New Year!- Alison

Thumbnail of user nicolas49
GB
1 review
0 helpful votes
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December 4th, 2018

What a lovely gift... so thoughtful and personal. Photo looks amazing on the charm. Would recommend 100%

Thumbnail of user soufeelj
SOUFEEL J. – Soufeel Rep

We are sooo glad to hear that you like it. Thanks for your praise.

Thumbnail of user gaynorc4
GB
1 review
0 helpful votes
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December 5th, 2018

Amazing personalised item. Great customer service. Wonderful shopping experience. Would definitely recommend. Thank you so much

Thumbnail of user soufeelj
SOUFEEL J. – Soufeel Rep

We are sooo glad to hear that and thanks for your praise. We will do better in the future.

Thumbnail of user galinam15
Israel
1 review
1 helpful vote
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March 11th, 2019

I am very surprised that there is such a good friend as Soufeel. Both jewelry and excellent service!

Thumbnail of user soufeelj
SOUFEEL J. – Soufeel Rep

Thank you for your compliment, we will do better in the future.

Thumbnail of user anamariam4
Romania
1 review
0 helpful votes
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July 5th, 2019

So happy for the help I received! Everything went super good! Big thanks! Can't wait to get my order!

Thumbnail of user soufeelj
SOUFEEL J. – Soufeel Rep

Thank you for your support! We will do better.

Thumbnail of user brettw21
GB
1 review
0 helpful votes
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December 23rd, 2016
Verified purchase

Ordered my wife and beautiful charm of our daughter for Christmas. She as i do, will love it. Thank you.

Thumbnail of user soufeelj
SOUFEEL J. – Soufeel Rep

We’re so glad you like our charms, Brett! I will be sure to share your kind words with our teams. Have a nice day! -Tiki

Thumbnail of user sarahl130
California
1 review
4 helpful votes
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December 16th, 2015

I havent gotten anything they said 5-7 days nothing yet and that was awhile ago about two weeks or so

Thumbnail of user christopherm1359
Virginia
1 review
3 helpful votes
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February 22nd, 2021

Not satisfied with this company service... haven't ship yet after a month. No phone number contact through emails.

Thumbnail of user soufeelj
SOUFEEL J. – Soufeel Rep

Hi Christopher, we are sorry for the unnecessary trouble to you, if you have any questions, please contact our customer service and send email to cs@soufeel.com we will solve your problem as soon as possible.

Thumbnail of user adeshpals
Italy
1 review
0 helpful votes
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August 27th, 2020

I am really appriciate. Thnks soufeel for this amazing product. I ll give you my next order as soon as possible.

Thumbnail of user soufeelj
SOUFEEL J. – Soufeel Rep

Hello Adeshpal, thank you for coming, your satisfaction is our greatest recognition, and we will work hard to provide good service!

Thumbnail of user katerinad1
Czechia
1 review
0 helpful votes
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June 23rd, 2017

Realy beautiful charms and bracelets, in case of any question perfect and quickly help. I reccomend Souffel very much

Thumbnail of user soufeelj
SOUFEEL J. – Soufeel Rep

Thank you for your positive review, Katerina! We are happy to hear that you love our items, and i will be sure to share your kind words with our teams. -Tiki

Thumbnail of user erikaa22
Arizona
1 review
1 helpful vote
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August 25th, 2017

Love it Perfect for my daughter she is 8years old her name is 10 letters long I was kinda Iffy on how it was going to come out. But. It was great

Thumbnail of user soufeelj
SOUFEEL J. – Soufeel Rep

We truly appreciate your business, Erika! We’re grateful for the trust you’ve placed on our website. Please don’t hesitate to contact us if you need further assistance. We hope to have the pleasure of doing business with you for many years to come.-Alison

Thumbnail of user anddreeae
Romania
1 review
0 helpful votes
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September 8th, 2016
Verified purchase

I am very glad that I choosed Soufeel for ordering silver charms. They have high quality and very good prices!

Thumbnail of user soufeelj
SOUFEEL J. – Soufeel Rep

Thank you for your positive feedback, Anddreea. You can take a closer peek here for more flash sale: http://bit.ly/2cSRj6y. -Rosa

Thumbnail of user donnas3131
Pennsylvania
1 review
0 helpful votes
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September 1st, 2022

Picture not very clear. Otherwise I am very pleased with quality of keychain. I will attempt to contact Soufeel and see what kind of response I get.

Thumbnail of user soufeelj
SOUFEEL J. – Soufeel Rep

We are sorry to hear that Donna! Would you please tell us your order number so that we can contact you and help further? It is clear that we have some work to do in order to make for a better experience next time

Thumbnail of user beatag2
GB
1 review
0 helpful votes
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June 14th, 2019

Had it made for father's day and must say Iam very pleased with the item, the chain could be sterling silver and it would be just perfect.

Thumbnail of user paulaw146
GB
1 review
0 helpful votes
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April 8th, 2019

Placed an order and the corrispondance has been first class. Any questions asked have been replayed to. Can't wait to receive my order.

Thumbnail of user soufeelj
SOUFEEL J. – Soufeel Rep

Hi, you may track your order here -> https://www.soufeel.com/trackorder, thank you for your understanding.

Thumbnail of user johna2363
Maryland
1 review
0 helpful votes
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July 29th, 2020

THEY ARE A SCAM! I ordered a gift for my girlfriend on April 28th and it's July 29th and I still haven't not received the items. What they are doing is illegal and they need to be shutdown.

Thumbnail of user soufeelj
SOUFEEL J. – Soufeel Rep

Dear, I am sorry to hear this news, please send an email to cs@soufeel.com our customer service will deal with it for you quickly, and we must solve all your problems.

Thumbnail of user michelek31
California
1 review
2 helpful votes
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August 17th, 2016

I was a die hard fan of Pendora but their prices are very high, then I discovered SOUFEEL and was SOLD! The quality, the design and prices are THE BEST, I LOVE SOUFEEL!

Thumbnail of user soufeelj
SOUFEEL J. – Soufeel Rep

Michele, thanks for your positive review! You are our precious customer! -Rosa

Thumbnail of user crinutac
GB
1 review
0 helpful votes
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September 18th, 2017

Really like the products. They look fantastic and the material is absolutely awsome. I recommend and i am al

Thumbnail of user soufeelj
SOUFEEL J. – Soufeel Rep

Thank you for your kind words and valued business, crinuta! We are honor to have client like you! I will be sure to share this with our team. Thanks again! - Tiki

Thumbnail of user florenceg49
France
1 review
0 helpful votes
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October 20th, 2020

I am satisfied my article, and very good quality and price, very interessant of side. Ist is very recommansund.

Thumbnail of user soufeelj
SOUFEEL J. – Soufeel Rep

Hello Florence, thank you for coming, your satisfaction is our greatest recognition, and we will work hard to provide good service!

Thumbnail of user keithj30
GB
1 review
1 helpful vote
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February 25th, 2016

I bought a photo charm for my partner of our granddaughter. It was put on her bracelet and looks brilliant. Thanks Soulfeel.

Thumbnail of user gloriae8
GB
1 review
0 helpful votes
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January 16th, 2017
Verified purchase

Service fantastic so pleased with all the charms I've purchased will defiantly purchase again and reccomend to others

Thumbnail of user soufeelj
SOUFEEL J. – Soufeel Rep

We’re so glad you like our charms, Gloria. We look forward to providing you with the best possible service in near future. Thank you so much! -Caroline

Thumbnail of user caseyd123
Pennsylvania
1 review
0 helpful votes
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January 4th, 2021

Do not order from soufeel! Stole my money. Ordered November 19th and still nothing. I want a refund.

Thumbnail of user soufeelj
SOUFEEL J. – Soufeel Rep

Hi Casey, we are sorry for the unnecessary trouble to you, if you have any questions, please contact our customer service and send email to cs@soufeel.com we will solve your problem as soon as possible.

Thumbnail of user srdand
Florida
1 review
0 helpful votes
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September 25th, 2020

19TH Day since I placed my order I've been told to wait for another 3-6 days... never got it! Just stupid excuses from " the customer service".

Thumbnail of user soufeelj
SOUFEEL J. – Soufeel Rep

Hi Srdan, I am sorry to bring you a bad shopping experience, we will continue to improve. I hope you can forgive me if the service is not good. I wish you a happy life.

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From the business

SOUFEEL designs, manufactures and markets hand-finished and modern jewelry made from genuine materials at the most reasonable and competitive prices. SOUFEEL jewelry is sold in more than 70 countries on six continents through our official website www.s...

Company Representative

Thumbnail of user soufeelj
SOUFEEL J.
Typically responds within 8 hours

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