- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Soufeel has a rating of 2.1 stars from 890 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Soufeel most frequently mention customer service, tracking number, and business days problems. Soufeel ranks 220th among Personalized Gifts sites.
This company responds to reviews on average within 8 hours
After receiving Customized items with upside down name on it. They were able to answer my email very quick and sending me new item as replacement! They also give me 10% off back from the order payment. Great service. Perfect quality! I recommend buying from soufeel.
Takes so long that you think you got scammed, just to get a subpar item that's comparable to Wish or temu. Yes it's cost is less then the real deal items but totally not worth the cost.
My only complaint is, the chain is so short. That it wouldn't fit over the head of a premie newborn.
Products used:
Necklace with picture on it.
They sent me the WRONG items & claimed that it was correct. They refused to provide me a full refund. DO NOT BUT FROM THIS SCAM.
Products used:
The scannable keychain.
I waited for the necklace to
Arrive a bit but I love the necklace always wearing it now since I bought it's worth the wait and the money
I ORDER FROM THESE PEOPLE ALMOST A WHOLE MONTH AND HAVENT RECIEVE ANYTHING I order a pop out card for my bestfriends birthday that was August 1 these people are a scam
So I order a father day wallet this year and never received it long story short... there was a Glitch in the address they received and who ever received it returned it to sent it back the sender,which mean it went back to the company, however I never received a receipt nor did I get a call stating that my package was returned to the company. I mean isn't that why they take our additional information?
SO I did Know EXACTLY how to get in contact with the company but some how I found a poor review with there email address. So I contacted them and stated I never recieved my package, they originally told me it would be 7.99 to redelivery my package, but I refused because the error was on there third party service WHO TOOK my card payment.
But every time I reply back via email it's a new rep. With different prices I've been going back and forth with this so called company for about 3 month MAYBE LONGER now and all I want at this POINT is a refund but they won't give it to me and the resend fee now is almost $21 and the item I purchased was about $30.
At this point the people who are contacting ME are clearly lookING to gain profit for themself...
But I know 1 thing they better send me my money..."BBB"
Tip for consumers:
Poor customers service,
Products used:
None never received it,
Its fathersday and i orderd a gift over a month ago and its saying usps awaiting item. And i asked for express shipping. Nothin express about this
I'm so sorry to hear that, please send an email to cs@soufeel.com, our customer service will definitely figure a way out for you.
I had 2 orders with this company the 1st order arrived way late but I understood because COVID-19 did play a big part in that so that wasn't my problem and Cherry was a very good representative and did what she could. However my 2nd order I placed and immediately noticed after I paid that my apt number was kissing so I sent an email and Tracy wrote me back and told me she had corrected the address, now keep in mind when she told me this my order was not even 48hrs old, so I said thank you. My order was out for delivery then the USPS said they couldn't deliver it because there was an insufficient address (SO CLEARLY TRACY DID NOT DO WHAT SHE SAID SHE DID) then when I wrote customer service again TRACY had the audacity to tell me that it would be returned because of the address and to check with my local post office for the same address that she told me she updated WELL BEFORE IT WAS SHIPPED. If you can afford it do another site the stress isn't worth it this is BS happy freaking fathers day to the dad that didn't get his gift because Tracy was to lazy to verify and do her dang job.
Hi, I am sorry to bring you a bad shopping experience, we will continue to improve, I wish you a happy life.
I ordered my necklaces may 7th for a 2 year anniversary on the 29th of may and its June 3rd now and i still havent recieved them!
Hi Madison, we are so sorry about this inconvenience caused to you, please send email to cs@soufeel.com so that our customer service representative will help you look into this further.-Alison
Has anyone ordered anything from Australia? If so how long did it take till you received it.
I ordered a Charm for my wife's Pandora Bracelet, with a picture of our 1st Granddaughter, so pleased I turn around and ordered he valentine gift
How lovely baby！ Thank you for your compliment, we will do better.
Thought i could give those presents before christmas but i haven't got my orders til now
We would like to extend our sincerest apology to you, Remedios. We were not able to fulfill our promise to deliver your order on time as we have encountered serious shipping issues. We'd like to look further into this with you. Could you please send an email to cs@soufeel.com so that we can assist you as soon as possible? Thank you so much! -Tiki
Received my memory heart charm love it! Love the picture of me and Mum xxx
We’re so glad you like our charms, Tracy! I will be sure to share your kind words with our teams. Have a nice day!
So happy to receive my order, on time. Good quality for a good price.
Thank you for giving us the opportunity to serve you, Joan. We are happy to hear that you love our items. I will be sure to share your kind words with our teams. Thanks again. -Tiki
Very good item, good quality, fast shipping!
Excellent customer service! I recommend to everyone
Happy to hear this, Georgia! I will be sure to share your kind words with our teams. Have a wonderful rest of your week.- Caroline
The product are so beautiful and crafted nicely! Services for shipping are good too!
We’re so glad you like our charms, Jennifer! I will be sure to share your kind words with our teams. We'll do our best to provide you a better service in the future. Have a nice day! - Caroline
We ordered our charm on the 3rd of december and got it by the 24th just before christmas
Smooth transaction and very quick delivery. Beautiful design item, Very nice site. Thanks.
Loveeeed it... I ordered my mom a charm with our picture on it... SHE ABSOLUTELY LOVED IT! Shipping was great...
We are so happy that you are satisfied with Soufeel products, Stephanie! We will continue in our efforts to provide you with the best possible service. -Tiki
I love it it's so reasonable an
D and love it's style
Thank you for your positive feedback, Elizabeth! We hope you're having a fantastic weekend! -Rosa
Love the quality of the product in the fast delivery time of the product
We’re so glad you like our charms, Nancy! I will be sure to share your kind words with our teams. We'll do our best to provide you a better service in the future. Have a nice day! - Annie
Good quality product, ordered bunch pf personalized charms. Really love it! Will order more.
If you want amazing quality charms go to soufeel xx
Thanks for the sweet post, Natasha. We always enjoy your visits and hope you're having a fantastic week ahead! -Rosa
Love it, materials and design so nice.
Will recommended to friends as well!
Thank you for your positive review, Jenny! I will be sure to share your kind words with our teams. Have a nice day! - Annie
Gain trust and grow your business with customer reviews.
SOUFEEL designs, manufactures and markets hand-finished and modern jewelry made from genuine materials at the most reasonable and competitive prices. SOUFEEL jewelry is sold in more than 70 countries on six continents through our official website www.s...
Hi Jeanae, we are sorry for the unnecessary trouble to you, if you have any questions, please contact our customer service and send email to cs@soufeel.com we will solve your problem as soon as possible.