Stamps.com

I probably was not careful and had a trial subscription or something, and apparently I was charged a lot every month. I learned about it only after I changed my credit card and stamps.com started to send me emails that they cannot charge the subscription, but what's unusual is that they still consider it me owning them money (normally they would not start subscription if it not pre-paid), and keep asking me to pay what "I own them". This is the first time seeing such weird interpretation of subscription service. This is very dangerous to deal with them, stay away!

Have tried getting in contact with them for pretty much a year to no avail. I have called multiple times to be told that they can't help and to try to call back another time. I have also been told multiple times that a supervisor would call me, but no luck. I have tried contacting through social media as well but they just direct you back to the toll free number. I did finally get a supervisor to call me but he called when I was driving and asked if he could call me back so that I had all of my notes in front of me. He set a time and never called. I have reached out multiple times since and still no luck. I even went as far a sending a letter to the CEO, but no luck there either.

The product is good overall, but have noticed a few issues and want to go over things with them to get corrected but can't seem to get anyone to reach out that knows what they are doing or care to assist.

Absolutely zero communication with Customer when trial period expires, and zero communication of monthly invoice and auto-billing. This vendor does not notify Customers so they can continue to charge payments without Customer knowledge.

My company ships a lot of media mail (music books). With the USPS, we have to take the packages to the local post office. They won't allow you to print media mail labels on their USPS website. However, with Stamps.com, we are able to print the labels and the postal carrier picks up the package and scans it on the spot. This saves us a lot of time and money constantly driving back and forth and standing in line! The other Stamps.com options are great. I recommended Stamps.com to everyone we know. We have added a photo below and blocked out the owner's address for privacy.

Their system is very buggy... it will work for a few months on one computer, then suddenly stops working... they'll advise to change to a different browser, or state they no longer support Apple computers (thanks for that, we don't all have PCs here at our office); often their website is down. Half the time they want us to update the downloaded program, the other half the time they want us to log on and only use it online. Their monthly fees are way too high for small businesses, and their staff is hard to reach (to put it politely). If you can find another service, DO SO!

I have been using Stamps.com for many years now. It's a tremendous efficiency rather that stand in line at the post office every time I need to mail a package or buy stamps. The website takes a little bit of work to master. Over the years I have made a ton of errors which resulted in charges, however, Stamps.com is batting 1000% in processing my request for refunds. I think their form could be a little easier, like including a drop down menu with the label number already there, but on the whole, it works very well.

I am an attorney with a solo practice who was totally fed up with our local post office where I used to spend far too many hours waiting in line.Stamps.com allows me to produce professionally appearing stamped envelopes in seconds and to replenish my stock of postage just by the click of a computer button. Over the years I have had many conversations with stamps.com customer service people and have found them to be unfailingly knowledgeable and courteous. Stamps.com offers an ingenious, time-saving improvement to my work life. It is money well-spent!

This company was advertised as the one that helps with any shipment, being affiliated with usps.com in order to provide services that they don't like: shipment label printing. And it is not that I don't like information on what they do nd how great they do it. I'd like a simple search engine enabled, so I would find the same answers by simply using a search option. Not in their case. You can scroll the page up and down left and right, looking at the friendly smiling face of a dude, but it won't help. Need no magic, but constructive business? I guess not.

We switched to Stamps.com years ago when I realized I spent way to much time in line at the local post office mailing certified mail, packages, etc. for our business. As an Administrative Assistant, I don't have that kind of time. I asked my supervisor to let me try Stamps.com and we've been hooked ever since. No more standing in line for stamps, or to mail anything! This is the best office tool I have and I'm not giving it up!

The post office in our medium-sized city (population 157,000) is dinky and has a deadly parking lot. It's hard to even get into the aforementioned parking lot which can be only accessed if one is westbound on one street or north bound on the other. The lines are long and the employees are cranky. The monthly fee for Stamps.com is worth it to be able to avoid this disaster. There are also many great designs for stamps for different holidays, or you can even create your own. I especially love Stamps.com at Christmas time!

I can't say enough about how I appreciate this service. I send most everything flat rate and can purchase postage, print postage, and keep all my customers saved so I don't have to enter the information each time. I can read reports of when items were received and how much postage I used for the year for taxes. This saves me time waiting in line at the post office, especially around Christmas. Also, if I make a mistake printing the wrong label, I can get refunded if it shows I didn't use the label.