Stoneberry

I've talked to stoneberry a few times on the phone. Always respectful and nice. U get what you give in life most often. Now I have enjoyed my products. I do have to say that like the rugs. Don't buy them if u have any ocd tendencies, like me. They are not straight or even, beautiful still but it does bother me at times... but lots of companies are dealing with the same manufacturers so no biggie. I do love my bedroom rugs I bought even tho ocd thing kinda throws me at times. Otherwise customer service has been great!

I called the credit department, to ask why my perfect credit history of two yrs, is not reflecting on my credit bureaus reports! She appeared to be annoyed by my question!(Amanda) anyway, she put me on hold and got back on, and tells me,"we don't report good credit history with us"! Only when you don't pay, we report it. At first she kept saying call them! Like they just take my word, and put it on. Lazy credit department! Company doesn't value their customers, they aren't trying to help people, build. Just ripping them off with their high prices! Almost paid off, cutting them off!

I may be complaining about something small here but it's the principle. Been doing business with this company for a few years now and with the exception of a couple of returns, have never had a problem. Last week I was going to order two small toys at $13 each. There was a $13 shipping charge which I thought was a little high but I was willing to pay it. What I was not willing to pay was the $15 shipping surcharge they tried to tack on it. $28 shipping for two items that together were smaller in size and weighed less than a third of a loaf of bread. No one else I order from has a surcharge, and I might be willing to pay a small surcharge on larger items or larger orders, but not this.

I have been doing business with this company for sometime now and have never had a problem so far. I really don't know why all these other people are reporting the problems I am reading. This certainly is not my relation with them.I will continue as long as this remains the result. I think the only negative aspect is that many products are over priced but I guess that's the price you pay for shopping on credit. It shouldn't be that way but that is my only gripe.

I've ordered from stoneberry for 2 years now and never had any issues. My credit line went from 200 to now 400 hundred and i have been satisifed with all the items i have purchased from here. No comment on customer service because i have never had to contact them

Pros: easy to use website and make payments.

Good quality products

Cons: items are higher if you were to buy them full price but thats with any buy now and pay later

Having to pay shipping and sometimes ship items separately

They will charge a late fee for any late payments. This has happened to me a couple times. Opps...

I have always made my payments on time. I made a payment twice in the month, the second payment I made was made early for the following month. When I received the invoice in the mail, it read that I was behind a payment. I spoke with someone over the phone, and explain that I made the payment in March for the month of April. And that I have every confirmation numbers. But they wasn't willing to look into it, but gone on to say that I am behind. Which I know that I'm not. But they don't care to check it out and see that I'm correct. They just want extra dollars. And gone on to deny me credit to one of their sister stores, whom I had credit with all along. And never missed a payment as well. When I spoke with someone in the customer service, they weren't friendly. Just cold and callus. One payment more and I'll end my account.

I love stoneberry. Everything I have ordered I received quickly and has been exactly what I ordered. They post payment quick and deliver quick. Very happy with all their companies.

I was happy to get credit with Stoneberry to rebuild my credit. Everything went through okay and I ordered some items. When the first payment was due I was determined to be on time. Late one night Friday I went online to make the payment. There were two options-minimum payment and pay full balance. It too k a little time for me to make sure I clicked the correct circle which was for minimum payment because the payment would not go through the first time so I put ithrough again. This time it went through but I was concerned and checked my account. Much to my shock the whole balance was taken from my account which was $436 not the minimum 28.99 that I asked to pay. I panicked and called Stoneberry customer service to try to get the payment reversed. I got nowhere. I was given the run around so badly. I even called my bank who referred me back to Stoneberry. I tried everything I could to stop that payment from going through. I have recently emailed Stoneberry about the situation. They were supposed to get back to me in 24 hours. I am still waiting as is way past that time. Now I have to file a dispute. I am so disappointed. This money being taken from me messed up a lot of things. Plus I wanted to make payments to help my credit.