StorageTreasures.com

I had bid on 3 different warehouse units in November and they would not accept my payment because supposedly my address on my debit card does not match their format in their billing system but I was offered a second and 3rd chance to buy these units and when I tried to pay for them they could not get my card to run through their system so now 5 months later I decide to try to get back on there again because there's a local unit I want to buy and they want me to pay for it The 3 units that I did not even get 5 months ago before they will activate my account again because that is their rules they said so stay away from these people they run your credit card for however many times they want for items you did not get.

The Managers are so tricky the take the bad pics so they can have for them what they want. Went is Motorcycle Bikes and good stuff they cancel. They need to go back live.

I bid on a locker online and won the locker, I won't say which facility But, I went in my transit van expecting I could clear the locker in two trips, to my amazement I did it in one trip.
The reason became evident when I got home, I looked at photo of won locker only to see half of it was missing, i bid on & look at so many it never crossed my mind how much was missing. Turns out the facility used an old photo taken when the tenant defaulted, but paid at last minute, so was cancelled, then defaulted again so went to auction again, but what no one realised the tenant had been in and removed half of locker goods. Obviously this should have been re-photographed and checked, but equally I should have checked against the photo when first opening locker.
I emailed both facility and storage treasures, and it was storage treasures that intervened and got me a partial refund, that I was happy with, so 10 out of 10 for storage treasures.com
I'm reasonably new to storage auctions but I'm not new to business, so remember it pays to be nice, be civil and people will be civil to you, and if you can't accept that, don't bid and buy.
Happy customer
John

I was in the middle of bidding and while i was bidding my 1 year old started slapping the keyboard while i was sending it threw so it changed my 100 to a 1000 i contacted them immediately as it happened ( the bid was only at 60 at this time) as it says to do on there help questions a couple hours go by and i send another message finally get a response and it was a man named arturo lopez he said he would contact IT and they could change it as long as it was under the 100 dollars. I was like okay thank you. 4 days goes by now and they haven't done anything that they said and now the bid is jumping higher and higher! Still no response from them again and i sent them 4 messages now. I think they are a shady company and they where waiting for the bid to jump to act like they cant do anything about it now! Really 4 days it doesn't take a 2year old to go in as admin on there own website go to my account and adjust it down to what i was trying to originally bid! There unwillingness to help the very people(customers) who are funding there company is ridiculous! I refuse to ever do business with them ever again! Save your money and do live bids!

We bid on 5 units. It did not tell us we were outbid and appeared to have us as winning all 5 units we were bidding on. Then it did not do a "soft" close where the bid time increases by 2 minutes each time a new bid is placed but still had not told us we were outbid. Also, our bid amount (150) was the high bid. Evidently another bidder had a higher max bid entered but the bid did not go to 160 (and say we were outbid) like it should have, it remained at 150. If you are "outbid" someone has bid higher than you; not the same amount! This kept the overall bid down on these units and was unfair (possibly illegal) to the facilities selling the units and the tenants that have the bid amounts credited towards their outstanding balance that is subject to collection. When we arrived to get our units we were told we had only won 2 of the 5. We like to bid on multiple units, especially when we are driving 3 hours (one way) to get them and it just isn't cost effective for us to win one or two units. We were told we had the option of not paying for the units after driving 3 hours, which would have been very unfair to the facility selling the units and stupid since we already had driven 3 hours in a box truck with a trailer. We have the printouts showing what I have stated above. I have called multiple times only to hear that a supervisor was in a meeting and would call me back. That has not happened. Horrible customer service! We have cancelled our subscription and will just use LockerFox from now on.

I actually won a unit in Gaithersburg Md facility today after the auction restarted twice. What all of you need to be aware of it that this LLC pulls the auctions based on the lien amounts of the units that the owner owes the LLC. The auction I won was $677. Even though I won the bid, received an email that I won the auction, Made payment to the LLC, When I called to schedule a clear out date, I was told and in not so nice a way that the auction has been cancelled. Cancelled, even after it ended, was paid for and told I won. What Storagetreasures don't make clear is you can win the auction but if they do not get what they want they simply cancel the auction after it actually ended. If you attempt to talk to their main customer service, they (Michael) because he says he is the only one there, will laugh and tell you they can do what they want. They have been in business for years and have sold millions of units. Wow! This is certain interesting. They call this customer service? I am going to see if my legal representation thinks the same way. This auction is the WORST!. Scott Brown

Don't bit on private seller auction! There stuff is all broken or incomplete!
They put nice pict up! But boxes are empty or stuff is broke.! All garbage!
Don't bit on private sellers!

Please stay away from Storage Treasure.com I never received a refund no one is answer the phone. Rude!