StorageTreasures.com

Customer since 2015. Never had any issue until I was cussed at by a facility manager in december 2018 and then he lied about what happened. He got to sell the units to someone else and storage treasures kept my $40 or so in buyers fees. Storage treasures then told me that they should ban me because I cussed at the manager even though he cussed at me. Funny how they chose to keep my money and let me stay on the website if it was all my fault then why not ban me? Because then they wouldn't get to keep my money and they wouldn't get to make money off of me in the future. They also downgraded my account which means that instead of getting the 10% buyers premium which I PAID FOR! They downgraded me to normal buyers premium which is 15% without telling me at all! Then I bought a unit on 4/9/19 and AFTER I WAS CHARGED I FOUND THAT I WAS DOWNGRADED AND INSTEAD OF PAYING 10% FOR A BUYERS PREMIUM THEY CHARGED ME 15% AND WHEN I CALLED THEY BASICALLY SAID OH WELL WE COULD AND SHOULD HAVE BANNED YOU BUT WE DIDNT. SO NO YOU'RE NOT KEEPING MY MONEY PERIOD. I HAVE TO USE THIS WEBSITE BECAUSE THE FACILITIES IN MY AREA USE THEM BUT I WOULD NEVER DO BUSINESS WITH THEM IF I COULD AVOID IT. NICK AND DIMING YOUR CUSTOMERS IS A VERY POOR BUSINESS MODEL. LOOK AT ALL OF THE OTHER REVIEWS...

Where do I begin?!

The Covid Pandemic has been great for Storage Treasures! Fifteen to Twenty Thousand auctions a month must equate to millions of dollars in fees!

Now to the review: The bottom line is there is ZERO buyer protection for the bidders! If you like inflated prices, staged units, dealing with shill bidding, facilities cancelling auctions when prices are too low, facilities cancelling auctions after you win and your card is charged for the fees, and basically no chance to get a deal unless you want to pay retail or above then this is the site for you!

I've been following this site for years and have grown to enjoy watching units in the Seattle area balloon to outrageous prices every month. A lot of the times I see these auctions re-listed and going for less money then the previous month. I tried really hard to win some units this month and was not successful after bidding on 15 units. I received 5 phone calls from Storage Treasures customer service regarding second change offers (I declined them all). The so generously give you an option to by the unit at your max bid! For example one unit sold for $1,060 before fees and taxes. I had a max bid of $590 and they offered me the unit for that price. I asked them at what point did the high bidder (shill bidder) start bidding me up? If he started bidding me up at $350 then that it was I would be willing to pay. If he defaulted then why do I have to pay what he bid me up to? They didn't like that question and hung up the phone on me. With no history of who is bidding it seems to me that shill bidders, Storage Treasure employees, unit owners, or facility managers could be bidding the units up? Why not because if they go too far they know a "second chance offer" can be utilized.

This business model is perfect for the money hungry / greedy folks at Storage Treasures! I'm beginning to wonder if it can sustain itself into the future for several reasons. 1. I think buyers are getting tired of getting burned. 2. The facilities are not moving their units fast enough because many buyers are not claiming their units. 3. Storage Treasures may get shut down due to FRAUD.

If there was better buyer protection I could get excited about online auctions, but there is too much shady activity going on for me to consider paying these premium prices to buy units.

I miss the days where you could visit and auction, interact with buyers, and get a good deal while helping out your local facility. I can't wait to see this online system crash and burn!

Dave Wilson
StorageTreasures

This site is a scam to the buyers, no more in person auctions, yet they are running this online auctions as if it was in person,even live auctions end when the auction rep calls last call, if your bid is not in you loose the opportunity to bid bid again,

I was watching an auction and waiting to make my bid, 45 seconds before the end time for the auction, placed my bid and the auction time extended the close time 3 minutes more, it done this 4 times to me, extended from 9:30 original end time to 9:40
I was the high bidder with a proxy to cover any other bids, they kept extending the auction end time, and letting new bids happen repeatedly,

When I called to speak with the rep on the phone, he was very rude, and short tempered.
His attitude was,
I was wrong and their is nothing I can do,
there is a bad play going between the auction sites and the facilities where the unit is located, they cover each other with a run around to their buyers, until they get so frustrated they give up,
WATCH OUT!
You will get scammed, read their reviews, hundreds of negative reviews about their scam practices

When an auction end time is listed,
The auction and all bids SHOULD be in and the system should tally the winner automatically this includes any proxy bids made before the end time listed.
It's a computer system,
NOT rocket science, instead a system scam to buyers,

ALL bids Should be in, no more bids,,
FOUL Crooked Sales scam to buyer customers who are trusting their system,

After reading many, many reviews online, hundreds in fact!

So many more negative then the few good fake reviews listed to try and mislead the public,, I see that this has been an issue with many buyers using this site,
Coupled with excessive extra fees applied to cards for no reason listed, that are not disclosed,

Lockers being ruffled through by management after listing
Valuable items removed from units after pictures were taken and unit was listed for auction sales,

Canceled auctions to winning buyers and fees charged with no reason disclosed and no refunds on these excess fees,

Watch your credit cards in their system,
The facility should read their customer reviews, they are pretty messed up,
What a scam site!

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Que paso no quiero ke pases xlo mismo storagetreasures muy malo afortunadamente le andan pisando los talons BID 13 LOCKERSFOX WWWSELFSTORAGEAUCTION, COM CREO QUE ELLOS TIENEN MAS EXPERIENCIA