StorageTreasures.com

Didn't have any issues with the website. Everything was easy to follow and well explained. The storage facilities however stage items and don't provide a complete picture of the unit. The more photos the better including the floor. You can usually tell if its been rummaged through. You also can't smell the unit and photos sometimes don't show mice crap. Lesson learned. Attend live auctions only and view them cutting off the lock. Most listed on this site have already been gone through. I'm sure some are legit but your going off a photo of a unit someone has opened. Too much risk. As far as the site. It worked just know what your risk is.

Thank you for reaching out on behalf of Storage Treasures. However, I will not reply via private message because your company has already been called several times about our account. I tried to resolve the problems before posting a negative review. I didn't ask for anything that would result in a cost to Storage Treasures or the Seller. Unfortunately, Storage Treasures rep was unprofessional and basically said "tough luck". Not a great way to treat the customer :(

Under his name but because he has the same address they banned me. After speaking with customer service they informed me there was nothing I can do and that I am banned permanently. Like how unfair is that. This company needs shut down. For real

My husband and father in law buy units online. On more than one occasion were high bidders on a unit, drive miles to pay and pick up only to find out that the unit size was advertised incorrectly. Recently, they drove over 5 hours to pick up two units, arrived to find out that a 10*15 was only a 10*10. If you know units, that extra 5 feet is a lot when it comes to purchasing. Tried resolving at the place of business and no resolution. I then called storage treasures and they stated that because the place of business offered them 50 dollars off, and they refused, they would not refund our deposit. Gas money, deposit, not to mention the time away from his business for a wasted trip. If you are winning make sure you call to verify the size of your unit before you drive. False advertising!

The "new and improved" version is far from that. It's harder to navigate and you can't see the auctions you've bid on once they have ended. If I hit the back button it works once. Look at a second unit, hit the back button, and it goes back to the national page. Start all over every two units. Other small auction sites are much more user friendly.

The first time my auction was cancelled because the facility I've used had a restriction for their tenants to sell their stuff.
After moving to another location, my auction was cancelled for having 2 accounts with them. The third time, just because they felt like it i guess. No explanation.
All of my auctions were posted as a private seller. I believe that they don't want anyone selling their stuff here. Very disappointed.
Worse experience ever.

Won a storage unit online, the unit was paid for by the original Tennant the morning of the auction, spoke with storage treasures about it, customer service rep promised to call back before the end of business to schedule my refund, that call never happened, have left 2 messages as well as 2 emails, no one will respond, no money has been returned to me. Customer service is horrible, and I pay a monthly subscription fee to this company. Absolutely horrible way to do business. I understand it takes time to issue a refund, but it doesn't take a lot of effort to take a customer's phone call or return a message to reassure them. Will be letting everyone I know that bids online here to beware. Please use this company with caution.

I was winning an auction by about half of my max bid. 10 seconds before the auction was to end, 3 days were added to the time. There is no logical reason for the auction to be extended like that except they were not happy with the amount the auction was ending at. This is not how auctions work and is probably not even legal.
A call to both storage treasures and the facility (who both talked to each other before giving me an answer) ended up with an excuse that made no sense based on the fact that the auction continued for 3 more days and I was finally outbid.
I was told the tenant was a long time tenant and they wanted to give her more time. If this is true, why put it up in the first place? Why not pull the auction and restart it later? Too many shady things can and do happen with online storage auctions like shill bidding, rummaging through lockers, and now adding days to the auction until they get what they want. Back to live in person auctions for me.

Horrible website. They false advertise storage auctions that don't exist and waste hard working peoples time and money! Drove 2 hours to the closest city for multiple live auctions that did not exist. Extremely frustrating.

Won a private auction. The seller was bipolar changing time for me to clean out unit. I contacted support about sellers behavior every step of the way. After finally having enough and fearing it was a scam I demanded my buying fees paid to website. They tell me My account was banned because I was connected to someone with a banned account. So they canceled the invoice but still kept my buying fees. How is that ok? BTW the banned Account I was connected to was who referred me. He was banned after failing to pick up a unit due to his mother suddenly passing away from a car accident. I personally contacted support and the seller to respectfully let them know. However he still was banned. These people are heartless Thieves!