StorageTreasures.com
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StorageTreasures.com

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California
1 review
4 helpful votes
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Banned for an emergency
January 18, 2022

2 times in the YEARS I've been buying storage units, I have left stuff. 1st time I had an emergency out of state. My mother past away and the other time I got very I'll. They suspended my account indefinitely! I have spent alot of money buying these storages and have gotten alot of garbage but, I never complained about that! Life happens sometimes and considering all the storages I have bought and CLEANED OUT I think it was wrong for them to do that. They act like I committed a crime

Date of experience: January 18, 2022
Louisiana
1 review
13 helpful votes
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Thieves
July 8, 2020

I was bidding on an auction and when the time expired I was the high bidder. Suddenly the time jumped back to over 2 hours with me being outbid. After talking with them they said that they were having problems with updating payment information so management decided to extend the time to make it fair for all bidders. FAIR FOR ALL BIDDERS?! What about the ones you just stole auctions from after time had expired.

Date of experience: July 8, 2020
Texas
1 review
4 helpful votes
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Total fraud
June 3, 2019

Allow private people to put trashy unit on auction won one of those unit happen that I know the person who was Auction that unit this guy sell used stuff at traders village on Houston Tx this particular unit was full of his leftovers I won the auction for $ 360.00
When I meet this guy after I recognized him
He offers me that unit for $200.00 of curse I refuse to get the unit!
Immediately I call storage treasures and explain what happens and ask for a refund on my credit card for the winning buyers fees
And the person who's got my call refuse to help me and denied my request for a refund
I am very dissatisfied and unhappy they ruining my all day.
Jorge deleon

Date of experience: June 3, 2019
California
1 review
3 helpful votes
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Really
June 16, 2022

Bad website to buy units the supervisors from the locations go inside the units and steal the good items and leave you the trash specially public storege storege treasures won't help you but they will cancel ur privileges to buy...

Date of experience: June 16, 2022
Florida
1 review
0 helpful votes
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Stage
August 8, 2021

I have been buying storage for over 20 years yes I got some great ones made lots of money but now I am telling y'all it is all about storage making money they r being stage more then people knows all storage treasure ion knowing they r being stage don't care it is against the law to stage a suction but the higher it goes as well as u know the more storage treasures make so the money is way important them they care about ripping off their customers this needs to stop believe the customers ehen they say they got rip off by staging it is a hole new ballgame ripping people off is sad

Date of experience: August 8, 2021
Nevada
1 review
10 helpful votes
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NOTICE:
You/Storage Treasures /Storagetreasures.com/or any other agent or representative: no longer have my permission to use any and/or all of my credit/debit/cash cards, you may have record of, for any reason what-so-ever, from this date and time forward. If you do, you will leave me with no other option but to seek recourse through a civil court of law and to file criminally with the DA's office - and I will.
Govern yourselves accordingly.

Patt Reichert-Bouchard
12 Sept 17

Be advised, this notice is considered legally delivered

Date of experience: October 20, 2018
California
2 reviews
1 helpful vote
Follow timothy R.
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The company storage treasures makes it seem like your getting a fair deal until you purchase larger or more expensive units over $100 then you discover they have added extra money to their pockets you didn't know about. The bidding system is rigged and unfair because its free and unregulated to make as many accounts as you want and you can fake your name, its impossible to tell whether they themselves are pad bidding to get higher money for themselves. What started out seeming good is a huge rip-off for example you bid $10 on A UNIT ironically nobody else shows interest or bids till the last few seconds making it seem fake, and $10 is all of a sudden 100 and off the $100 they bill your "on file credit card" an extra $18 is taken, then they charge you tax and storage facility fees in addition what was $120 is now $155 and they do this tactic on every unit. It definitely feels like they purposely let you win a few to trick you into bigger purchases that are outrageous in fees. Leaving you no choice but to ignore the units you won and lose the ability to use that same email but dont worry another new free one can be made in seconds to cheat the bidding system with no way to prove its not the facility itself out bidding you which it likely is or storage treasures themselves so they can take a non refundable 20% off your credit card. What feels to good to be true is and it feels like fraud to me an experienced site user

Date of experience: July 22, 2022
New York
1 review
1 helpful vote
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I place a bid on one of the units and next day there was showing that i m biding on 2 units. Call customer service asking to remove the 2nd unit that i didnt bid and i didnt even see it before. The representative said he cant help because i already place my bid and the only one way if some one over bid me. I asked for manager, manager wasnt available at this moment. Once again, I did not bid on this unit, how ever it showed on my account. It can be a website problem or some one using my account. And if it is, i did not get any help from customer service.

Date of experience: March 30, 2022
New York
3 reviews
12 helpful votes
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Waste of time. Scammers!
September 29, 2017

Customer service is terrible. Only read from a scripted sheet... You can bid and even win or maybe drive down to the facility to only hear that you actually didnt win and they canceled the auction at the last second. Typical scamming business. Ive been doin this for too long and the online game is a SCAM. Whats worse is the platform ST allows this... WHAT A WASTE OF TIME. Oh and they will charge your card eventually refunding you.

Date of experience: September 29, 2017
Member S. StorageTreasures.com Rep
over a year old

Hi Chris, thank you for taking the time to share your feedback with us. We greatly appreciate the feedback and will strive to improve our customer support. I do want to make it clear that auctions are cancelled by the storage facility. No matter if the auctions are held Online (our platform or otherwise) or Live, auctions will get canceled. We understand the frustration that his brings but unfortunately, it is out of our control. The most we can do is provide you with the knowledge, from our experience are the typical reasons why it is canceled. If these cancellations were to happen after you were charged, we make sure that the bidders are refunded for the fees that were collected from Storage Treasures. If you would like to discuss please provide me your contact information via a private message. I will be happy to call you.

California
1 review
2 helpful votes
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I had the worst experience buying a storage unit in Wildomar, CA. Pictures showed a storage unit pretty full with lots of antiques. I won the unit for $330. It was a private seller Synergy-Private Seller. We get there to pay and the lady Brigdette, Thomas's daughter was very rude. Her first words to me were "A: you owe me money". How rude! And then she goes to tell me that everything in the unit isn't in the auction, only what you see in the front! What a rip off! They are complete liars! I will never purchase from synergy ever again! We canceled and were able to get our money back since Storage Treasures said they weren't allowed to do that. Don't ever buy from Synergy! They will rip you off! They have a horrible reputation! Everyone else who bought from the same storage facility that was from synergy had the same problem! Do not waste your time! Pictures are the displayed auction pictures we bid on.

Date of experience: November 13, 2018

Overview

StorageTreasures.com has a rating of 1.3 stars from 155 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with StorageTreasures.com most frequently mention customer service, credit card and live auctions. StorageTreasures.com ranks 176th among Auction sites.

service
55
value
53
shipping
37
returns
39
quality
48
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