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StyleWe has a rating of 3.6 stars from 5,152 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StyleWe most frequently mention customer service, online boutique, and good quality. StyleWe ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 8 days
49,463 reviews
First, I would like to acknowledge every time I've email Stylewe, I've received a fairly quick response. Though I don't always agree with the outcome such as receiving only 20% on a purchase so you don't have to return an item. I personally think I should at least receive 40%. I don't know the cost of shipping overseas. I also think the shipping is pretty pricy from the start compared to other companies. Since I love your clothing, they are stylish and made with quality material, I pay the expensive shipping.
StyleWe website uses beautiful, stylish models to promote very fashionable clothing. Mostly reasonable price. Unfortunately, they don't actually carry normal sizes for the majority of clothing items available for sale. So far, I'm 1 for 6 getting a desired item delivered. Have two orders sitting in the netherworld of being paid and being communicated that the 3 -week delivery notice actually means "Pre-Sale" and once they receive the item, it will be another 3 weeks. In the meantime, they have my $$ via credit card for months. Three other items are available in sizes like XXL. For S or M its an "Arrival Notice" customer relationship scheme, which never comes - after 12 months, 6 months and 4 months respectively - all the while StyleWe continues to show these items on my account and in targeted advertising to my browsers. Very bizarre. I can't imagine nor have I ever seen a credible fashion brand manage their website and sales inventory in this manner.
I loved the clothes until I bought a pair of jeans and the waist was too big. So I followed the instructions to return it and I was suppose to get a label or response in a couple days. That did not happen. So I chatted with a rep and he offered me 20% off the pants or I could return them. Well, they don't fit right so of course I want to return them. He never sent me a label. I had 5 things in the cart which I will not buy now because I'm not buying anything from a company who makes promises and then switiches.
Super cute, a reasonable price. I wish shipping was faster.
Love the clothes when they finally arrived. Customer service was very helpful and informative. I hated how long things took to arrive I'm use to a true 7 days and ordered clothing accordingly for two events and they came too late and never got outfits together. Have beautiful shirts but never the bottoms. Not sure if I will order again unless I am not counting on the arrival for any events.
Very helpful and informative.
Loved the vibrant colors and the styles I have not seen anywhere else. I took a chance on size because they came from China, no problem with that I chose correctly.
For the colors and the style.
Looking for something new
I bought a shirt for my sister to wear to graduation. We measure it and choose the size according to the size chart. I usually don't like to order clothes online because I prefer to try them on before buying, but they fit her perfectly and were of good quality. She is excited to use it. When I had a question, I received an answer that same day with all the information I needed. Would definitely buy here again!
I had by mistake ordered a red colour dress, when in fact I wanted the black version of the same. I was unhappy about acting, out of excitement, in such haste. Although I was more than sure that once the product has been released, I would not be able to do much about stalling it, yet to put my haunting soul to rest, I contacted their customer service. And I was amazed to find such quick and responsive actions from the other end. It was like magic! So in the end, here I am, finally holding my amazing black long sleeves dress and writing this review of thank you.
Good although I'm getting impatient waiting for the products to arrive.
40% overall satisfaction because some sizes are Smaller than stated, some material substandard and some outfits don't come in all wanted sizes. Etc.
Convenience.
Can't right now because I haven't received the products ordered yet.
Just trying my luck.
Just trying my luck.
In general, I am quite cautious when buying clothes online, so I have a strict vetting process and avoid anything that seems unofficial. This boutique was a bit iffy at first, but I made a small initial purchase and as long as you read the brand's reviews or ratings, you can't go wrong! The pants I bought are beautiful, and shipping takes the normal time in these cases.
Great website! I have ordered only 5 times so far. Clothes, obviously, when cheap, don't have high expectations for quality. However, the clothes in this boutique are really good. Especially when it's on sale.
Comfortable, trendy and breathable, make it a stylish outing choice. The stretchy, mid-weight leggings which i bought from stylewe are the new generation, flawless pants for exercising, yoga or running for all seasons. It is become one of my favorite item. Thanks for Stylewe.
After some trepidation, I took the plunge and ordered two items from Stylewe, they arrived within 2 weeks, and both items were really well made and unique design. I will now be placing further orders with them in due course, I already have over $300.00 worth of items saved to my list with them, and will work my way through this list, also their customer service is nice!
I am pleasantly surprised. The clothes look just like in the catalog. I was expecting clothing that were lesser quality and that's why I only purchased two items, but WOW, they are genuinely nice. They run a little on bigger, so I recommend ordering the next size down.
It was in my email
After the extremely unpleasant experience I had with their customer service, I left a review here explaining what happened to me.
I did get a response from them:
They emailed me back and said "maybe you sent too many responses and they cancelled your order by mistake! If you can remove your negative review, it would be greatly appreciated! "
Are you kidding me? This is not how customer service works!
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We are terribly sorry four our mistake. The refund was already issued to you.We have been working hard to improve our products and services. Your feedback is very important to us to improve our service and products.
We do hope you will have a better shopping experience with us in the future.
Best regards
StyleWe
If i could give minus, i would!
The worst customer service. I complained about a dress that has been processing over 15 days and the customer service person canceled my order, said "You said it has been too long and you cannot wait so I just canceled," I said i did not want to cancel it, i wanted you to expedite the order and they said "well, it has already cancelled" and stopped responding. Everytime, they do the same, They just stop answering your messages. Very very bad customer service! How in the world can you cancel someone's order on your own?
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
They have taken payment for an item I have not received after already more than two months. After numerous emails they offered a refund because they could not deliver in a reasonable time frame but I'm still waiting for the refund after also chasing this. Coincidentally now my credit card number has been used fraudulently by an Uber user. With their lack of delivery and response to my request for refund I'm not sure Stylewe can be trusted to be legitimate.
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Can you tell me your order number or your registered email so that I can find your order?
I have been shopping here for about a year and never had a problem with them. Their customer service staff also promptly responds to any concerns you may have regarding requests I have placed. The clothes are definitely beautiful, well designed and very cute!
Recently, I was lucky enough to find this website to buy clothes online. I was going to ask some quick questions about sizing, but soon I had a lot more general questions, customer service responded with kindness and patience. Thank you very much, the order arrived on time and in perfect condition.
Apparently this is where to come when you want a refund and return address. I ordered 2 dresses one xxl and one xl that was supposed to have a 44" bust. Neither of the dresses fit. I normally wear a size 12, I am 5' 4" and weigh 148 lbs with 40" bust measurement. Unless you are a size 6 don't bother with this site. The xxl would be equivalent to a 4-6 US size. The eye-candy is very tempting but save yourself the hassle;( Here is an Update... After posting this review I received immediate response from customer service. I returned package to an address in the states and my refund was issued within 2 days. So all in all the experience was pretty carefree I think due to this site. Thanks SiteJabber!
Hi Donna, sorry to know the dresses do not fit, we just checked, you have order 2 dresses in XXl and L, not XL as you mentioned, you can log in your order account to checked.
The refund on your order is now processing, pls wait in 24 hours and check back your account to confirm you have received the refund. If there is any issues with the refund, pls feel free to drop us an email, we will get back to you soon, have a great day.
I received a refund from StyleWe after filing a case with Paypal. I think they should make it clear on their website that things are being shipped from China and processing takes time. If they were honest about their business model, it would feel more comfortable to me.
Hi Carole S.
We have cancelled your order.
Our financial dep. Informed us the refund was reversed as you opened a dispute with paypal.
You can close it and contact us to refund you again, or wait we address your case in paypal.
Just received my dresses, exactly on the stipulated time.! The dresses are gorgeous and fit me perfectly. The embroideries are like a beautiful work of art, intricately embedded on the finest quality fabric, which can make any girl go crazy for stylewe.com. I have to salute your professionalism, for delivering not only exactly what you had promised on your website but also delivering it at the exact time! Thank you soo much guys for enriching my online shopping experience. You guys have just earned a very loyal customer I will surely recommend you to all my friends! Bravo
This online fashion boutique has unique pieces at super reasonable prices and I love that there is always new stuff coming in every week! I especially love the selection of cute dresses here; I've bought two dresses here so far and I'm looking forward to more cute finds!
Two-piece top is comfortable, trendy and breathable for all the outdoor activities related to exercising.It is comfortable to wear during working out and exercising without any hassle or trouble. Stylewe offers many breathable two piece clothes. I can confidently recommend them because their service and quality are impeccable.
The girls in my school used to talk a lot about this store, until I risked making my first purchase and everything was great, the shipment arrived fast and the very nice clothes, although the dresses were somewhat short, but it does not matter, so I loved them.
Sorry that you are not satisfied with the item(s).
Purchase (except swimwear and final sale) can be returned/exchanged within 30 days from the delivered date.
We have sent you the return label, pls check your email and we will issue refund once we have received the item(s).
Please read the following requirements before mailing out the merchandise:
- Items must be unused, undamaged and in original packaging with all the original labels, ensure that all articles in the package are intact! If not, the buyer is responsible for all incurred fees and no refund will be issued.
I ordered a few items from StyleWe. A couple of dresses were too small so I returned them. A month later i still had not got my money back. They logged me out of my StyleWe app to where I could no longer be able to track my returns. When I messaged them, they told me they never received the items until I threatened to report the case then my money was back in my account the following day and yes, i did have my postal tracking number. Be careful when ordering here. Also, and I'm not kidding, I received 1 item from this order in March when I had ordered in November. Be safe out there. Quality is average.
Products used:
None
Dear Customer,
Thank you for your feedback and please rest assured that we take serious of your problem.
Please note that you can not track your return package on our APP for now but on the official website of the courier.
If the tracking information shows that your package was delivered, we will issue the refund immediately. Please rest assured.
And we sincerely apologize for the delayed shipment. In order to solve this problem, we already adjusted our stock.
If you have any other questions, please free free to contact us by email at service@stylewe.com
Best regard,
Stylewe
I ordered 3 dresses on 6/27, did not receive order confirmation till few days later, received one item shipping information on July 12. Received 1 item on July 28. The rest two teams had no order confirmation or shipment information. I sent an email to customer service, they only sent me the same item that was delivered already with no mentioning of my outstanding two items! Now I am concerned that rest of $129 will be missing wondering if this even is a legitimate business? Why can they make delivery experience easier? Why I ordered 3 but only received one?
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry, the order number is invalid.
Can you re-confirm your order number or your registered email so that I can find your order?
The jacket I ordered, although lovely, did not fit quite right through the shoulders. It was bad enough that my husband noticed, and thought it looked uncomfortable. So I started the return process. OMG. At least 5 hoops to jump through via documentation, and you do have to pay for the return shipping.
I will never order anything from this company again.
I like the cut of the jacket
My daughter andI have become fans of StyleWe. I ordered two dresses and both were beautiful and fit us perfectly. My daughter who is typically very picky, just loves the clothes. I did have to wait several weeks for the clothes to arrive, but their customer service was responsive and quick to resolve any delay - they even upgraded my shipping to express for no additional cost. The packaging and quality were lovely as well. Will continue to purchase from them in the future.
It is very hard to find unique and stylish clothing as beautiful as what is offered by the designers of Stylewe, unfortunately the sizing is unbelievably small. The return process is an absolute nightmare- just when I thought I was never going to see my $774.96 again, I managed to break through the automated email returns, holiday delays, the missing Return/Exchange button, and the unacceptable number of steps to actually return a product (including take photographs of the package, etc). I did finally get my refund. Unfortunately, this company is not prepared to do business in the USA.
Dear Genese N
As I checked, we refunded you $694.97 on 2016-02-22. We apologize for all the inconvenience.
Next time, if you can't find a return button, you are welcome to tell us~ We'd love to help you with a return.
Once you send your return package, pls tell us yoru returned items list, return tracking number and the order number, we will arrange a fast refund for you.
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope that every one of our customers will find their own unique and exclusive designer fashions at StyleWe.
We believe the fashion trend should not be controlled by the few, but rather be guided by the collective actions of every designer and fashion consumer. At StyleWe, our goal is to empower designers so that they no longer feel hidden behind the brand, but are able to proactively communicate directly with their customers throughout the entire fashion life cycle.
We believe fashion should be personal and diversified. Fashion designers should not cater exclusively to the rich and famous. We have dedicated ourselves to enabling talented fashion designers to build their own brands and achieve their dream. Together with our designers, we will deliver high quality designer fashions to everyone.
Dear Customer,
Thank you for reaching out to us regarding your order. We apologize for any inconvenience caused by waiting for your order.
We understand how important it is for our customers to receive their orders in a timely manner, and we are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.
In some cases, we may prioritize shipping of ready items to prevent further delays. Hope for your understand.
Also, we apologize for for the issue of not receiving pants. Due to fluctuations in inventory levels and demand, it's possible that some items may be out of stock or on backorder at the time of purchase. Moving forward, we will endeavor to improve our inventory management processes and avoid advertising items that are not currently available to avoid similar situations from occurring in the future.
Please feel free to contact us at services@stylewe.com If there is anything else we can do to assist you further.
Best regard,
Mandy
STYLEWE