StyleWe has a rating of 3.6 stars from 5,152 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StyleWe most frequently mention customer service, online boutique, and good quality. StyleWe ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 8 days
First, I would like to acknowledge every time I've email Stylewe, I've received a fairly quick response. Though I don't always agree with the outcome such as receiving only 20% on a purchase so you don't have to return an item. I personally think I should at least receive 40%. I don't know the cost of shipping overseas. I also think the shipping is pretty pricy from the start compared to other companies. Since I love your clothing, they are stylish and made with quality material, I pay the expensive shipping.
StyleWe website uses beautiful, stylish models to promote very fashionable clothing. Mostly reasonable price. Unfortunately, they don't actually carry normal sizes for the majority of clothing items available for sale. So far, I'm 1 for 6 getting a desired item delivered. Have two orders sitting in the netherworld of being paid and being communicated that the 3 -week delivery notice actually means "Pre-Sale" and once they receive the item, it will be another 3 weeks. In the meantime, they have my $$ via credit card for months. Three other items are available in sizes like XXL. For S or M its an "Arrival Notice" customer relationship scheme, which never comes - after 12 months, 6 months and 4 months respectively - all the while StyleWe continues to show these items on my account and in targeted advertising to my browsers. Very bizarre. I can't imagine nor have I ever seen a credible fashion brand manage their website and sales inventory in this manner.
After having a baby, I was stressed at the thought of finding an outfit for an upcoming event, but with the wide range of styles, excellent customer service, and fast shipping this boutique gave me, I will surely buy several more times!
Sorry that you are not satisfied with the item(s).
Our return center is located in Guangzhou, China. According to our return policy, customer is responsible for return shipping cost and any other related return charges (including possible customs fee). Your refund will be processed after our return center received and inspected the return package.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue. We would like to offer you 15% cash refund or 20% store credit refund (store credit offer for USD order only) instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I placed an order on August 30,2019. It is now coming up on 22 business days! I've not gotten my merchandise nor any notice of a projected delivery date! I've sent emails and call to no avail. Won't do this again. Fool me once shame on you! No fool me twice!
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry for your dissatisfaction.
We valued your business and we will try our best to help you resolve the problem.
We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
Your order was delivered long time ago. Pls check it carefully.
If you have any other questions, you can drop us an email (services@stylewe.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
StyleWe
I received two dresses that we're totally different material than advertised. They were supposed to be linen but one was shiny polyster the other a very thin cotton.
They company refuses to stand behind their products. Have had a hard time getting them to refund my money.
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry that you are not satisfied with the item(s).
We have sent you return label by email.
Pls return them ASAP.
If you run into any issues, feel free to contact us at any time.
Best regards,
StyleWe
Knowing the styles I was looking for on this website made it easier, as well as scrolling through similar elements that matched the style. All clothes available. The quality of wear is extremely reliable to last.
I bought some shoes, they arrived very well. I always follow good offers and fashion tips from this online boutique! The best recommendations, especially when I need to make a gift, save a lot of time.
Update: the company refunded the cost of the dress after I contacted them with pictures and my complaint. I commend their fast response time and willingness to refund 100%.
Original review:
I loved the picture on the website for this dress. I checked reviews which were pretty good. Placed my order and Im guessing due to Covid is the reason it took a month to arrive. Sadly the collar is cut noticeably crooked; much larger on one side causing it to look very crooked and lopsided.
The website has such cute things but they are apparently made by inexperienced seamstresses.
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I really enjoy waiting to see what the special offers are every day. My last purchase was easy. I really love this online clothing page, as I am disabled and trapped in bed for a few days it was perfect for shopping without leaving home, they made my experience very pleasant.
Easy to use website, I love reading the reviews. Good range of clothes in my size, fast delivery. I had no problems with returns when necessary, even when claiming a couple of days late...(sorry!):-)
I recommend this boutique and its customer service.
Just placed an order for $975. I'll keep everyone posted about my experience. I'm legit - not hired by this website. I have to admit I was concerned after reading reviews as well, but took the chance.
So far the shopping experience has been easy and smooth. Should be expedited shipping per promotion advertised.
I have made one request to return a duplicate dress on the order I placed an hour ago when I noticed the mistake. They responded by 1/17/16 and said they'd issue a refund for the duplicate dress in 3 days.
Thank you Peggy, If you run into any issues, feel free to drop us an email (services@stylewe.com)and we will get back to you ASAP.
I ordered a coat, which I love, from StyleWe over two weeks ago. There is a slight flaw in how the pattern matches in the front, so I have tried numerous times to contact their customer service department to get a return/replacement. Every e-mail I send is returned with an auto-answer that someone will get back to me within 48 hours, but no one ever does. So far I am stuck with a coat that I can't wear and I'm out $128! Stay away from this company if you're smart!
Sorry for the late reply, as we were experience system error, some messages failed to come in, we probably missed your return request, we are sorry, I just sent you return details and attach a return label to your email address at :Ollielollie11@gmail.com
We would like to offer you 2 option for your return.
1). Cash refund. You can mail the item(s) to our return center for cash refund.
2). Credit refund. We would offer you store credit for the return item(s). If you choose to accept the store credit, as a valued customer, we would like you to keep the return item(s) as part of your compensation.
Pls check your email, and tell us your option. We promise you we will settle this matter at the best way we can.
Quite impressive of the organization of this clothing website: information, sizes, price review and filter function. Review is the most useful function that we can understand what size to choose from other experience. I think yes, it should encourage more customers to write real positive reviews.
After reading the reviews I was hesitant about the order I placed just before. But two weeks later my dress is here and it's beautiful and very well done as well.
They also included a beautiful silky scarf
PS. Only thing I have to note the dress does run small, still fit me beautifully, but you might want to keep that in mind if you are between sizes
I loved the fact that you can check the size before ordering. It makes it much easier. There are certainly a lot of clothes to choose from in this boutique on the internet, very happy with the product upon arrival here.
My sister and I always buy clothes online here. It's easy and exciting... shopping is secure over the Internet, and delivered via courier service sometimes directly to our door or post office. We love the excitement of changing our wardrobe easily and at a good price.
Thanking this online boutique for their prompt response and excellent customer service. It took him less than 30 minutes to reply to my email with all the information he needed. You will definitely continue to be a loyal and continuous customer.
This is the most fraudulent site ever! I ordered two dresses for $70 which is not cheap by any measure. I was told a 20% discount will be added to my first app order. First, that never happened! Second, the item shipped way too late and when I complained that it won't reach on time for my trip, the customer service said they could do nothing about it. Thirdly, the large size was a bust size 37". I am 36" but it still so so tight I can barely breathe! The size charts are also not accurate. Lastly, they say there is a return option in the order section. I cannot find it on the app and now I have to pay return shipping. With so many great clothing options in the US with easy returns, I will never shop from a China store again! Never! I have learnt my lesson.
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We are sorry the dress does not fit. The size chat is just for regular reference, for accurate details should check the measurement under product detail Sz L for the dress is 36.2".
We are sorry the dress does not fit.
Can you tell me which items you want to return or exchange? Pls also tell us the reason for your return or exchange, then we will help you submit the return request and send you the return authorization right away. Look forward to your reply soon.
This website is easy to use, they have a wide variety of clothing and many accessories to choose from. All the items I have purchased here have been good, with no damage or quality issues. Sometimes there are long delivery or shipping times depending on the quarantine, but other than that it's a great store. I get everything I like to wear. Its price is also cheaper than most online stores. Also, they always have some kind of discount. 10/10 would recommend.
This website sells a variety of quality clothing at incredible prices. They have regular sales and with free returns and shipping it's easy to get your items. Even when there was a problem when I paid for a t-shirt and it sold out, they not only made an immediate refund, but also sent me a discount coupon for the next purchase. I love this boutique.
I ordered for two pants - Gray casual plain H-line cropped pants - and they fitted my girlfriend just fine. Nothing else to say. Goods came in 2 weeks after ordering just as they said it would. Fabric is good for the price I paid. Just think they should work on communicating better with clients. Asides that everything was fine
I am really glad that not only did customer service resolve my problem... but they also understood the urgency of my order and helped me to some extent. I think will receive cute dress.
Sometimes it's best not to read reviews...
Not used this site before,but there is a wide range of fashion items.
Ordered this black PU skirt for my partner who will love it,I am sure.
Once I had found my way round this site the ordering process was easy.
The site came up on Pinterest and prices seemed reasonable.
Do not yet know how quick the delivery (from USA) will be.
This company is a complete fraud. They will give you a hard time getting your money back I contacted them even before my item was shipped and I just
Continue to get the run around this company targets American buyers on Facebook and other platforms it should be removed. They have a number 1 rating on the BBB site also. Like the other over 800 negative reviews said don't waste your money on their poorly made clothing and then have to deal with their poor customer service.
Tip for consumers:
Do not purchase from this company
Products used:
I never used the product a black and white blazer is what I ordered
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We are not a fraud.
But we're sorry about the service that you received on this occasion.
As we checked, we have issued the refund to your original payment method. Please check your account.
We commit to providing a better shopping experience to consumers.
These clothes are poorly made and ridiculously small. You cannot return them because the return center is in China and it would cost you more than the item originally cost to send it back. I just requested a return authorization and this is what I was told: Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue. We would like to offer you 15% cash refund or 20% store credit refund (store credit offer for USD order only) instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.
* StyleWe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry that you are not satisfied with the order, if you would not like to keep it, pls return per instruction, we have sent u the return label, pls check it and return accordingly. We will issue full refund after we have received the package, pls do keep the return receipt and email us the return tracking number after you have return. Thanks for your cooperation.
It was a nightmare to go through the app and get a coupon but you have awesome customer service that is why I came back and ordered. My shopping experience and dealing with app sucked but customer service was great! Additionally, cloth quality was outstanding and cloth sizes were pretty much my size because sometimes online shopping sizes are not true to size. They run larger or smaller. The shipping does take long time so maybe you all should have a US based partner who will assist with the shipping for faster processing. I like all my items so I will keep but one thing that may hinder me from purchasing with you all in the future is that you all don't offer free returns. If you were to do that, I'm sure your business would increase by a huge margin. I recommend you try it for 1 month and advertise as such and then you can determine if it's worth it.
Patient and outstanding responses
I like the styles I saw
I like what I saw
It was a nightmare to go through the app and get a coupon but you have awesome customer service that is why I came back and ordered. My shopping experience and dealing with app sucked but customer service was great!
I like the styles I saw
StyleWe is an online fashion shopping platform featuring independent fashion designers. We are committed to providing shoppers with original, high quality, and exclusive fashion products from independent designers.
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope that every one of our customers will find their own unique and exclusive designer fashions at StyleWe.
We believe the fashion trend should not be controlled by the few, but rather be guided by the collective actions of every designer and fashion consumer. At StyleWe, our goal is to empower designers so that they no longer feel hidden behind the brand, but are able to proactively communicate directly with their customers throughout the entire fashion life cycle.
We believe fashion should be personal and diversified. Fashion designers should not cater exclusively to the rich and famous. We have dedicated ourselves to enabling talented fashion designers to build their own brands and achieve their dream. Together with our designers, we will deliver high quality designer fashions to everyone.
Dear Carol,
We are sorry you are not satisfied with our return solution. Our main fulfillment center is located in China. Majority of our clothes are shipped from our fulfillment center. So our return center is located in China.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a partial refund and keep the item(s)instead of returning the item(s). If there is any sizing issues, you can use this fund to alter the clothes. You can just reply to our email and we will proceed.
To learn more about our store credit policy, please visit
https://www.stylewe.com/information/store-credit-policy
If you still want to return/exchange the package, you can email us for a return label.
Thanks for your patience! Please dont hesitate to email us if you have any questions.
Best regards,
StyleWe