Swap.comReviews 1,191

Swap.com had my inbound package over 90 days and I kept getting the run around with them. I contacted their Better Business Bureau (advertised on their site!). It took another 2 weeks, but all I asked for was all of my stuff to be returned to me. I got my box back, unopened. These folks lie, cheat and steal. Don't do business with them and if you have to, go to BBB. I also contacted the IL Attorney General's Consumer Complaint division.

My granddaughter and I shopped on Swap.com for her to wear to camp this summer. She is 9 and enjoyed filling the cart. The order was around 85.00 for 26 items. I placed it through my Pay Pal account. 2 days later I received an email saying Pay Pal had a problem. I had just used Pay Pay for a purchase the prior week and it went through fine.

Of course all of the items she chose did not remain in the shopping cart so we started the process again. I placed the order and tried to use my debit card and that did not work so I called customer service and she said she could see the items in my cart but could not place my order over the phone. Since the cart was empty I was not going to go through choosing items again. I told her I had been a customer for way over 5 years. That did not seem to matter to her. I will never shop there again.

I just received items returned to me. I NEVER ASKED FOR SWAP TO RETURN ITEMS--WHAT GIVES? Also, box sent to you March 23 shows zero items listed, but box sent after shows activity. I have noticed every time you changed hands rate of commission changed. How convenient the breakoff now is 8.01- for 15 per EUcent-commision. I notice a couple items of mine sold for 8.00 so earned 1.20; Some items I sent were New with tags--like white shorts. I am a premier seller, but am going to use local shops to sell or threadup--MIGHT EVEN TRY EBAY.
DISGUSTED one now. Also my last email to you weeks ago never got a response. I am looking for a local consignment shop or will try THREADUP.

Oh my gosh, I am so relived I came here. They were stealing my clothing too at first I was assuming maybe it will process later. Due to the amount of time but then I notied my designer items never made it. I sent in alot if brand new Kate Spade and then brand new Birks never made it. They had the nerve to tell me, If I did not feel comfortable sending it in then I should not of sent them. I was speechless but the other items made it through to processing. So I asked if they have cameras and of course they said no

They will outright steal your clothes. I've sent in a few boxes and there's 1/3 of clothes that just magically "disappears." I keep a manual list, as well as photos, of all the clothes I send in. The workers there just take whichever items they like. Most of the "missing" clothes tended to be the new clothes, with tags on them.

Then, the stuff they don't steal, they list them incorrectly. Many are brand NEW WITH TAGS, and it's listed as USED. You can miss the tag. Even the photos they took showed the tags.

Even if they don't steal your clothes, or manage to not mislabel, they sell your clothes for next to nothing. And by next to nothing I mean literally nothing. I've had several items that sold where I received ZERO dollars. WTF?

And the ones where I do receive money, the payout is pathetic. 30c and 75 for some items. Give me a break. They were completely unworn sweaters.

I thought I could make some extra money by sending in my clothes, but this place is a total SCAM. They outright steal your clothes.

I used to actually be able to make a living doing swap. However, theyve upped their percentage rates of what they get it with no benefit to the seller whatsoever. They keep shutting down so that you cant send boxes in, limiting the amount of boxes you can send in. They say theyre going to give you an update they never do, change policies without updating. This company used to be five star company, the only reason I didnt give it one star is because Im hoping that they improve their service

I've spent about $500 on Swap in the last year. I have upgraded my wardrobe and get lots of compliments and it was dirt cheap on Swap. Brands like Brooks Brothers, Hugo Boss, and Hickey Freeman. I have had returns in almost every order and Swap came through every time, no matter the reason. I've had a few technical glitches with the site, but nothing that did me any harm. Shipping is slow, but that saves me money, so no problem.

One of my returns was lost, so I just never received a refund for it. I tried to track it down, but I eventually realized it was not worth my time. I e-mailed twice about another item I returned, no response. I sent a hand written letter- no response. I eventually had to file a clam with my credit card company in order to receive my refund. They did not even get a response from the seller. Several days later I finally heard from swap.com and they were only willing to give me a store credit as a refund. I called the company and after 30 minutes of being on hold and explaining things, I was told that all of the mix-ups and lack of communication and lost packages... it was all my fault and that they would only issue a store credit per their policy. Lots of excuses on their end but no real resolution. Needless to say, terrible customer service and I will not be using my store credit. This company is very backwards and I am surprised it is backed by so many reputable places. Stay away.

I sent in a box of great clothes. Mostly business dresses and sweaters. It took them almost 2 months to process the box and then they rejected 74% of the box. They said the items were worn or stained and that BS. One thing they rejected was a blouse I got from them and never wore. I didn't like the fabric. I guess it was okay to sell to me but not resell. Most of the sweaters I sent were brand new and never worn. I don't think they look at most of the stuff in the box. They just take a few things out and toss the rest. The 7 items they posted they are asking so much money for them they will never sell. I would rather just donate my stuff to Goodwill than them.

I have been sending my stuff in for over a year. 3 boxes a month, all good stuff. I have about 800 items listed. I went to cash in, and my sure sell offer was almost $500.00. The site would not let me cash in for 3 days. As Im trying to cash in each time, anything over $1.00 was dropping to. 10 cents each, my payout now was under $100.00 for almost 800 quality items. I have pictures of the $1.00 offers and how they declined the same day. They did let me cash in on. 10 cent items. Im Thinking of calling the F. C. C.

I have been using the site for 2 years or more to buy and sell. However recently there has been a load of problems. The biggest one being with my latest inbound shipment of my items to sell. I sent in 2 boxes in January, they were added in the last week of March. However once I really got to looking at my things I realized some were missing, I contacted customer service by email, some guy named Patrick responded, asked for a list of them. I sent it to him, then nothing, not a single response from this guy. So I looked on the site to see if my items were listed, and they were. I found 21 of my things listed under a profile named Dominique. There were also 4 of my items that I sent that I could not find, so either they sold or stolen by employees during processing. Finally after 14 days of no replies to my emails I found the phone number on this site and called them, they said they were checking with the other seller to see if the items were really mine, and that I should stop emailing them because every time I sent an email to them it would take them longer to sort out. So I guess I see what happens.
Secondly there sure sell feature has gone to crap. They only pay about 10c per item. It cost $11.90 to send a box in and ypu can only fit about 25 to 50 items in box depending on what you are sending, so if you use this feature you will not make anything and will actually be left owing Swap money.
Another problem with the site is the refund or credit offer is complete bull. It reads that they will refund if the reason for return is their fault, like wrongly listed, damaged etc., however I recently bought a tee for my daughter, it was supposed to be a 4t, got it and it was a 7/8. Returned it, and I should of been given a refund instead I got store credit.
Overview... Don't sell on this site EVER. And be careful shoppers.
Update. Remembered a couple more of my things I had sent in, searched the site and found them listed for sell.