Overview
Swiss Cuban Cigars has a rating of 4 stars from 85 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swiss Cuban Cigars most frequently mention and customer service. Swiss Cuban Cigars ranks 20th among Cigarettes sites.
Instant Feedback
I've always gotten great cigars from Swiss Cuban Cigars. Their customer service is top notch. Have never had a bad experience with them.
Been a customer with Swiss Cigars for years now, they got great products and their customer service is excellent! Thank you
Order placed in October still has not arrived. It was sent to Switzerland from Hungary (I think). There is nothing whatsoever Swiss about them
Can't rate this company as I still haven't received my order.
Hello Mr. Thomas M.
I hope you have a nice day.
I appreciate you taking the time to share your experience with us.
In response to your concern, we would like to address this matter further providing you with an accurate explanation.
We would appreciate it if you could provide us with your email and the corresponding Order number or you can contact us at: info@swisscubancigars.com or give us a call at +1 (850) 364-4421).
Sincerely,
Isnela Solis
Junior Supervisor
Let me start off with. After reading all these positive reviews, I thought I'd take a chance and order some cigars. Wow what a big mistake! These can't be real cigar smokers. For all the guys who claim to be Cuban Cigars Smoker's does Swiss Cuban cigar on the left look anything like the real partagas d4 on the right. Before I go I've have been collecting Cuban Cigars for over twenty years. And for anyone interested I can some you real boxes. I'm not adding a order number why so I can get a bs reply.
They sell fakes, and are not swiss like advertised but actually in Hong Kong hence the long 45 day shipping. Do not use these con artists. Fake cigars!
Hi Mr. Seifarth,
I would like to kindly explain to you that we are an online store registered in Spain, and our warehouses are located in Switzerland and Hungary, where we ship from.
Our estimated delivery time frame is 15 to 30 days to the United States and 15 to 45 days to the rest of the world. Unfortunately, we are not in control of the time frames of the carrier company and other offices but we are always improving our service.
I was checking your records and according to my system, unfortunately, you have never placed an order with us before.
For better assistance, please feel free to email us at info@swisscubacigars.com at any time.
We are always at your service.
Regards,
Carolina Arcoa
The Customer Service Team
Fake cigars, stay away (they came in plastic bags without additional packaging for each cigar). Just go for trusted vendors such as ihavanas and topcubans.
Hello,
Thank you for taking the time to post a review of your experience with us.
It's unfortunate to hear that our cigars did not fulfill your expectations, however, it doesn't mean that they are not authentic. Our guarantee is that we only sell authentic Cuban cigars, provided by Habanos S.A.
I would like to kindly explain to you that we sell packs of three cigars, which come in plastic bags but we also sell cigars in their original box.
According to the attached photo, you ordered packs of three cigars and they are authentic products.
For further assistance, please feel free to contact us at +1 (850) 364-4421 or email us at info@swisscubancigars.
I hope all of your doubts have been cleared.
Regards,
Carolina Arcoa
The Customer Service Team
I ordered a box of Partagas 898's. $406 shipped cost. They arrived in horrible shape. Not from the postage handler, but in SCC's plastic wrapped box itself with Bovida pad. Can't blame that on the Postal Service. The varnished box comes in a cardboard outer box with all of the stamps. Box looked like it had been ripped open with zero care. I usually use a razor blade to cut the stamps. The cigars were in an abysmal shape, broken, all wrappers cracked, and the yellow ribbon, tied by hand, obviously, opened and abusively handled beforehand. Not one good one in a box of 25. Each cigar was cracked and unraveling. SCC will take no responsibility at this time. They made me send pictures 3 times. That showed them the extent of the damage and the response should have been instant. Please note that I followed the link in their emails and it went to VIP Cigars out of Hong Kong. Site looks the same, just replacing SCC with VIP Cigars. Curious, no? In the past they resolved issues with customs etc. They have refused to refund my money or send a new box
Hello Mr. Kaye,
We hope you are doing great.
In response to your complaint, we believe there is a misunderstanding because, in fact, we were assisting and informing you that your case was being reviewed by our management department as part of company procedures, and once they had issued a final response, we would notify you, but you did not allow us to take it any further and made your own decision.
It should also be noted that you called our service line and spoke with one of our agents, who supported you with your case. Furthermore, we would like to point out that during our email conversations with you, you never mentioned any missing authentication details regarding the box you received or any other information that you wrote down in this review; in fact, your claim was solely about the quality of the cigars.
Furthermore, we would like to clarify that during our email conversations, you never requested a refund but rather filed a dispute with your credit card provider about the order's charge. As a result, you didn't allow us to assist you with this matter.
Sincerely,
Natalie
Customer Service Team
Received on March 18,2024. I ordered a box of Partagas 898's, varnished box at $406 delivered price. Each cigar was damaged, peeling, unraveling. Box had missing authentication details (certifications normally found). SCC had me send dozens of pictures. They take no responsibility. I am out $406 and after spending thousands with this company over the past 2 years, they treat you like dirt. I just threw away $406. You want to do the same? By the way, they are also known as VIP Cigars out of Hong Kong. Their customer service numbers in the US don't answer. Buyer beware
I really enjoy your products, the shipping is faster than i thought would be. Quality of the cigars is top.
The quality of the cigars in the last 2 shipments have not been very good. The wrappers of the Cohiba Panatells are mostly torn and cracked. They don't seem to be true Cubans. I also received Hoyo De Monterrey which were also of very inferior quality: the burn was not consistent and the construction was very weak.
Hello Mr. Kamair,
First of all, we can assure you that all cigars that we sell are 100% authentic. We have been in the cigar industry for more than 20 years and so the trust from our customers is strong. All cigars we buy from Habano's official distributors.
All boxes come sealed with official Habanos security seals. Keep in mind that the cigars, throughout their production process, are handmade, especially the Cuban, so from the rolling of the leaves to the cutting of the labels and rings, it may not be 100% accurate every time. The quality of the product can be verified when you smoke it and check the unique characteristics of each cigar.
We also recommend placing cigars in a humidor upon receiving them, you can also contact us with more details so we can offer you the proper solution.
Dax Puero-Franco
Customer Service Team
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mr. William,
Shipping and customs procedures can be unpredictable at times, but we do our best to ensure smooth deliveries.
I just checked my records and made sure your case has been managed and resolved by our customer service department as our policies state.
We look forward to having the pleasure of assisting you soon.
Dax Puero-Franco
Customer service team