Overview
Swiss Cuban Cigars has a rating of 4 stars from 87 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swiss Cuban Cigars most frequently mention and customer service. Swiss Cuban Cigars ranks 20th among Cigarettes sites.
Instant Feedback
Colis bloqués et jamais arrivés à mon domicile
Finalement au bout de trois à quatre mois j'ai fini par être remboursé
Donc beaucoup de mails pour finalement rien
ÉVITER
All I can say is that the cigars are counterfeit. They sure look real but if you look at the numbers carefully like in the photo attached, The numbers don't match on the sticker which is like having a dollar bill with the number is not matching. Fool me once shame on you, if you get fooled now then shame on you.
Dear Mr. Holmes,
We sincerely apologize if there were any shortcomings on our end.
Please be certain that we have taken your feedback seriously and we will work in our opportunity areas to deliver better service to our customers.
Dax Puero-Franco
Customer service team
Direct Line (305) 433-8548
I placed an order and it initially stated that I had to pay through a bank transfer which my bank would not authorize so they then said they accept a Visa debit card payment which I went ahead and did and I got a confirmation email saying that it went through and later on that same day I got another email saying that the order had been canceled per my request and that I would not be charged. I did not request for the order to be canceled and I was charged! After that no cooperation through email and every time I have tried to call them it says that they are closed or not available. I had to call my bank to dispute the transaction. I just got off the phone with the fraud department at my bank. Do not buy from these scam artists and I'm now reading that the cigars are actually FAKE. I will never purchase from these people again and I don't recommend that anyone else does either.
Hi Mr. Mullaney,
We regret to know that we have not fulfilled your expectations been your very first purchase with us.
Unfortunately, we was facing a temporary technical issues with credit card payments platform but its been fixed already.
Please be certain that we have taken your feedback seriously and we will work in our opportunity areas to deliver better service to our customers.
We sincerely look forward to assisting you on a future occasion and providing you with the exceptional quality and service that characterizes our company
Dax Puero-Franco
Customer Service Team
Checked barcode on green seal with habanos authenticity and it came back a Montecristo #2. And when put side by side with a real P2 the color and length didn't match as well as the band placement. Dont get burnt like I did. Doesn't even come close to the taste of a true P2. The cigar on the right is a true P2 the one on your left is from Swiss Cuban Cigars
Dear Mr. Whitley,
To address your concern, I would like to start by clarifying that all the cigars that our company sells are 100% authentic, we have sold in Duty-Free markets in Europe for many years passing all the international regulations complying with the tobacco laws.
We regret to know that we have not fulfilled your expectations. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas to deliver better service to our customers.
Dax Puero-Franco
Customer service team
Direct Line (305) 433-8548
Bought a few boxes hoping they would be authentic. Took the risk even tough they aren't on the habanos list of authorized retailers. I finally had the chance to buy from an authorized retailer and you can really tell the difference. The labels are the biggest difference, but you can also tell from the wrapper and cap. I have the authentic Cubans on the left and Swiss Cuban on the right. The fakes have less details and the images are slightly blurry, sadly easier to see in person. The wrappers are also more bland on the ones on the right.
Greetings Mr. Miguel
I hope you are having a great day,
Thank you for sharing your comments through this platform. Your comments are really valuable to us as they allow us to improve our service levels and products.
In response to your concern, we can assure you that all the cigars we sell are 100% authentic. We have been in the cigar industry for more than 20 years, so the trust of our customers is solid. We buy all the cigars from official Habanos distributors.
We are sorry that we did not meet your expectations and we hope to have the pleasure of welcoming you back soon.
Keep in mind that the cigars, in all their production process, are handmade, especially the Cuban ones, so from the rolling of the leaves, to the cutting of the labels and rings, it may not be 100% accurate in everything. Moment. The quality of the product can be verified when you smoke it and check the unique characteristics of each cigar.
Also, each box has its own unique items that are different from box to box. Habanos change the format of the cigars from time to time and improve the design of the cigar boxes including the cigar rings periodically, so if you are going to compare a specific box, check the production date that is indicated on the back. Bottom of the box: Usually in the format of Month and Year, such as NOV 19, means it occurred in November 2019.
It is completely normal that you will find differences in the box design if they occurred in the different time period. A box made in November 2019 could be completely different than one made in January 2020.
To be 100% sure, you have to compare the cigar produced in the same year. Sometimes you could even see the differences of the boxes that are produced during the same year.
We really want to take this matter up with you and would appreciate it if you would email or call us at (info@swisscubancigars.com/+1 (850) 364-4421), to continue.
Once again, we thank you for taking the time to share your experience with us.
Isnela Solis
Customer Service Team
The number on the barcode should match the very small number on the top and bottom of the warranty stamp. It is hard to see.
They don't match. These are FAKE
Interestingly enough the cigars are well constructed and are not bad. Curious what they use.
Use Montefortuna or Topcuban
Your cigars are fake the numbers don't match and I have these already they're not even the same size they are very well-made fakes so I'm giving you a bad review online because you guys are cheats I hope It costs you a lotta money - notice the authentic one on the lefts size and is specific to this cigar. Also the numbers didn't match on the Habanos authenticity label. Also notice the limited edition band on the left is raised the fake on the right is not. I'll keep you posted if they don't refund my money
They send a fake product. I send a couple email and they don't answer. I explain why the box is fake and don't answer my email. I have pictures if needed.
Font for barcode and Havana, Cuba is not real from Cohiba.
Hello Mr. Iglesias
I hope you have a nice day.
In response to your complaint, I remind you again that all the products we sell are authentic.
Unfortunately, although we provided you with all the information confirming the authenticity of our products, you requested a refund from us, which has already been processed.
We suggest that you check your email, so you can see all the updates on this case.
We would have loved to solve this problem in another way, but unfortunately, it was not possible.
Sincerely!
Isnela Solis
Junior Supervisor
My experience with cityfurnish the furniture I rented is of very good quality and cost me compared to others. I recommend you to rent furniture form cityfurnish.
I order few days ago i order some cohiba sigars to check if they are real! 5 days ago i recieve a mail that theY cant ship my order cause its problem of customs!How is that possible before send my order?!FAKE!They told that in 3-5 days they will return my money but still now nothing.I really dont belive that i will take it back!SO IF YOU DONT WANT TO LOSE YOUR MONEY BE AWARE!FAKE AND SCAM!
Hello. Mr. Birmpos
I hope you have a good day.
I appreciate you taking the time to share your experience with us so we can improve our service.
Firstly, we can assure you that all the products we sell are 100% authentic. We have been in the industry for more than 20 years and that is why the trust of our customers is solid. We buy our merchandise from official distributors.
Responding to your complaint, about the message you received about us not being able to ship your order, was an email we sent you explaining that at the moment we do not ship to Greece, because they have modified their internal policies and are confiscating the products, for That's why your order was canceled and reversed.
Feel free to contact me again if you have any further queries.
Sincerely!
Isnela Solis
Junior supervisor
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- Las Palmas, Gran Canaria, Spain
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Cher Monsieur Petitpierre
J'espère que tu passes une bonne journée.
Nous vous remercions d'avoir pris le temps de partager votre expérience avec nous.
Nous comprenons parfaitement votre inquiétude et nous excusons pour la gêne occasionnée.
Étant donné que la commande initiale n'a pas été livrée en raison de problèmes avec la poste, nous avons procédé à un nouvel envoi du colis, mais malheureusement la poste n'a toujours aucune information sur les colis.
C'est pour cette raison que nous avons essayé de vous contacter par email, afin d'évaluer une autre solution dans les plus brefs délais.
Si vous le souhaitez, vous pouvez également nous contacter par email (info@swisscubancigars.com), ou en nous appelant au +1 (850) 364-4421.
Sincèrement,
Isnela Solis
Superviseur junior