• TBdress

TBdress

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Overview

TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

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Top Positive Review

“Amazing Products”

R K.
10/5/15

Just received a wonderful dress ordered recently... It's really so beautifully made... The colour, fabric, quality, size - everything is so perfect for this year's lovely Christmas! Thank you very much, TBDress!^_^

Top Critical Review

“SCAMMERS WARNNING!”

Evana R.
1/10/22

My husband tried to suprise me with a beautiful dress for Xmas and guess what we still waiting on that suprise... he placed the order on November 19/2021 and today is January 10/21022... yes its a new year and no dress yet. Same as every other bad review on here, they take long to get to your email and it's always the same $#*!. "Hot item, we need 5 more days, please don't worry, be patient blah blah. How many reviews will it take to put this site down an out of ripping people off? Like who handles this type of $#*!? You already are robbing the world of so much and here we dumb $#*! keep supporting you! If you read these reviews and still go and purchase then you deserve what you get, just saying not trying to be rude but if the shoe fits. Reviews need to start with 0 as 1 star is to dam much...

Reviews (7,352)

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Reviews that mention popular keywords

customer service (448) wedding dress (201) shopping experience (168) return policy (53) order number (42) web site (40) return address (23) phone number (26)
Thumbnail of user gracem48
2 reviews
10 helpful votes
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September 9th, 2015

I am very disappointed that after 2 - 1/2 months, I still have not received my order. After follow up long distance phone calls ( the cost is far more expensive than what I paid for the order!) I've been told that it got lost and they can't track the order.

Service
Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

Thumbnail of user xiaotaoy
1 review
0 helpful votes
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February 24th, 2017
Verified purchase

When I saw this wedding dress I totally fell in love with it. Looked at quite a few others before I made my mind up, but could not resist the beautiful detail. Cannot wait till it comes to try it on, and wear it on my wedding day April.

Thumbnail of user ebonyw6
1 review
0 helpful votes
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April 23rd, 2017

I went to tbdress and found the dress with ease because I put it in my favorites it was fast and simple. I am a person who does not like to shop so this way was so much better for me. Easy checkout use PayPal if you have it.

Thumbnail of user reneem16
1 review
3 helpful votes
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November 5th, 2014

So far I I’m really upset with this company. I have sent two e-mails asking for the status of my order, while I realize that shipping may be slow I just want someone from this company to focus on customer service and e-mail me back. They were quick to take my money at this point I’m ready to contact PayPal.

Service
Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Dear Renee,
I'm really sorry! I have given a feedback of service problem to our leader, we will improve our customer service from now on. Could you please tell me your order number? We will find out the person that is responsible for your order and punish her with you order number. Also, we will contact you soon to answer your questions with the order number.
Please take it easy, your order will surely reach you.
Really sorry and thanks for your feedback!

Best regards!

Thumbnail of user alvinl36
1 review
2 helpful votes
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October 1st, 2018

In all sincerity, I was a bit skeptical about the prices who would blame me though?. I gave it a try and now I'm hooked, I buy all of clothing items from there and I have a couple of my friends asking about tbdress and they don't believe me. Best decision ever. My fashion game has never been so on. Thank You so much. I love You

Thumbnail of user terae
1 review
0 helpful votes
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February 26th, 2014

Ordered a month and a half ago, supposed to have dress within 22 days. Can't get a reply to an email or answer to a phone call. Need our dress in a week. Will never use this site again and will advise everyone else to do the same. Now we are going to spend more money we don't have on a dress we will only have a day or two to find. Very disappointed and so is my 15 year old daughter.

Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Dear Tera E.
This is tbdress service. Could you please give me your order number, this is my mail address: sns@tbdress.com for your service. After your giving me your order number, I could help to check your order status.

Waiting for your order status.
Kinds and regards
Tbdress service

Thumbnail of user vanessah9
1 review
1 helpful vote
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August 17th, 2014
Verified purchase

My tomboy daughter refused to go shopping to find a dress for her cousin's wedding. We looked at a few sites online and she liked a few dresses on the tbdress.com site. Once she found the dress she wanted, we had it custom made. That small investment was absolutely worthwhile. The dress fit perfectly and my tomboy was transformed into a gorgeous young woman. She got many compliments and next time we need a dress, I know exactly where to start.

Thumbnail of user nicholea1
1 review
0 helpful votes
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September 27th, 2013

TBdress site is easy to navigate and the pictures are generally nice. Ordering was also pleasant and smooth, the shipping was a bit higher than I expected but the cost effective prices more than negated the cost of it. I chose the cheapest shipping and was told to expect my package within 10 working days but I already received my package in just 6 days, which is great, so thumbs up for that. The quality of the dresses I had ordered were generally high, nice fabrics, stitching was all right, the fit was great on the majority of the items. I would do another purchase in the future. I have already recommended TBdress.com to some of my colleagues and friends, especially those tying the knot later this year

Thumbnail of user dawnp14
1 review
1 helpful vote
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February 4th, 2014

Saw ad for tbdress.com website on one of these facebook advertisements so I decided to click on it. I notice ALL reviews on tbdress website are 5 stars, and I do mean ALL! That was a HUGE RED FLAG! Thought I'd google them to see what others had to say, and it was exactly what I expected! Yes, this company is a racket. I haven't clicked on one legitimate company who is advertising on facebook yet, lol. Avoid them like the plague. Their actual reviews on review report websites are awful!

Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Hey dear Dawn P.
This is tbdress service. I appreciate your likes tbdress facebook ads, which are all the same as the website itself. I am wondering what had happened to you there? Would you mind letting me know your story with tbdress with more details? Tbdress customer service here: y calling +86-29-68532816
VIP line: +86-10-56234566 or Email: Customer Service Dep. service@tbdress.com.

On behalf of tbdress, I apologize for not meeting your demand. Hopefully tbdress service team could get your complaint resolved at your satisfaction.

P.S.: you may personally contact me: sns@tbdress.com
Kinds and regards
Tbdress service team

Thumbnail of user minakshis
1 review
0 helpful votes
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November 4th, 2015
Verified purchase

I just love to shop on this site. Its got most of my dream dresses. Lets see i have ordered one skirt this time 4 xl size made me so happy. Wish i could get emails of clothes 4 to 8 xl sizes will make my work to order easy to select, specially the day dress i just love them all.
Have bought 3 dress and this is the 4th one, waiting eagerly

Thumbnail of user annl404
1 review
10 helpful votes
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December 18th, 2020

I ordered an item for my son for Christmas. I ordered well in advance, no last minute Lucy here. The tracking information provided is very vague, not helpful and queries to customer service just keep repeating their processing equation (also not helpful). The time to receive order is NOT clearly outlined and it is very misleading. I don't know what the actual item is like, but I'm not hopeful. Maybe get it before Christmas 2021.

Thumbnail of user gabrielleb45
1 review
43 helpful votes
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February 8th, 2020

Nothing worse to say then they are scammers taking people's money and not answering emails and giving the money back or sending the item. I didn't buy much from them just one pair of shoes but they are pieces of $#*!s and this website and their Instagram page needs to be shut down immediately cause people are still trying to buy from them since they don't know. Its not fair to people it's $#*!ed up.

Thumbnail of user beckya5
2 reviews
1 helpful vote
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February 10th, 2014

I like giving credit where it deserves no matter the prevailing circumstance and in this case i am exactly doing that. Come to think of it, i placed an-order of a very nice sweet sixteen dress from tbdress and i received it in good condition and in time then what would you expect me to say about tbdress? I guess just perfect.

Thumbnail of user rosej8
1 review
0 helpful votes
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November 1st, 2013

I ordered my wedding gown from this site three months ago. I gave out all the sizing and supported it with my picture sizing. I wanted to avoid errors as much as possible because this is an event that needs to come out in a realistic way. Great enough, the designer seemed to have followed all my request specifications keenly because what I got is amazing. My wedding was two weeks ago. I still love the dress and maybe I could use it in my wedding anniversary next year if my size will be fine.

Thumbnail of user rebecak
1 review
1 helpful vote
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January 22nd, 2014

This is the third time i have bought a dress from tbdress. I have not had any real issue of concern since i started buying from tbdress except for the fact that they at one time delayed with my order but i later learnt it was due to unavoidable situations otherwise tbdress is just cool for me.

Thumbnail of user cathym50
1 review
0 helpful votes
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November 29th, 2015
Verified purchase

I ordered a beautiful pair of white shoes encrusted with pearls. They arrived in a timely fashion and the fit perfectly. The company did a good job communicating to me processing time and shipping time. I'm a very satisfied customer. I have placed another order for three pairs of boots and I can't wait to get them.

Thumbnail of user jethroa
1 review
0 helpful votes
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November 21st, 2015
Verified purchase

This has been my first ever purchase of clothing online and it was the easiest, quickest and most user-friendly experience I have ever had with a website. I would seriously recommend using TBDress as a viable alternative for mall shopping - It's fantastic!

Thumbnail of user kimb1375
1 review
0 helpful votes
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January 22nd, 2017
Verified purchase

TB Dress has an array of styles from trendy to sophisticated. Their clothes are cute and stylish.Its hard to choose from the huge selection. You will find something you love if not many items you just can not live without. Super Cute!

Thumbnail of user mikam13
1 review
0 helpful votes
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December 19th, 2015
Verified purchase

I ordered few items in TBdress. Actually I was worried because I've seen some negative reviews about this website. But the shipping was very quick and their customer service was pretty good when I contacted them.
I'll definitely use this website again.

Thumbnail of user corinnev
1 review
2 helpful votes
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August 10th, 2015

Paid only $25 for the dress, received it after 3 weeks, but the dress looks very cheap and not exactly as on the picture. Yes, they offer returns, but you pay for return shipping, which is about $20 from US and $30 from Canada (I live on the boarder and have a choice to ship from US or Canada). So, no point to return this dress, will go straight to Value Village. Learnt my lesson...

Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible?
I’m looking forward to your reply, thank you very much!

Best regards,
TBdress team

Thumbnail of user ls43
1 review
3 helpful votes
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April 11th, 2014

The site is a scam. I ordered a dress and paid. It was sent to the US and because I did not get to the package on time, my package was a abandon and lost instead of being returned to TB dress. I tried to contact them several times and they said they were busy and did not return my message. First they would be polite and ask for my order and then when I mention a refund, they disconnect me. I lost over $100.00 dollars. If you work hard for your money and be treated very unfairly then run as fast as you can AWAY from this site. I wanted to trust international companies but I was wrong. Read reviews before ordering from any store in the US or international. You will save money by reading people's experiences.

Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Hello dear,
This is tbdress service, I am here sincerely solving your complaint here. Please give me your order number so as to look into your order for your refund request.
Looking forward to your order number. sns@tbdress.com is my service mail for you.
Kinds and regards
Tbdress service

Thumbnail of user daniellel47
1 review
0 helpful votes
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January 3rd, 2017
Verified purchase

Just received my dresses and I love them they fit perfectly and look great on very pleased. Shipping took a little longer then I was expecting but I'm very happy with my order and I will be buying more off this site.

Thumbnail of user joanc29
1 review
1 helpful vote
  • Send Message
May 9th, 2015

Stock a good range of products at good prices. Delivery tends to be very efficient. Staff provide a good level of service; following up with the occasional phone call to ensure everything is OK and offer solutions to any problems that arise.

Thumbnail of user jamshedu
1 review
2 helpful votes
  • Send Message
September 22nd, 2016

I understand this guys liars don't want to refund my money back.Don't have a deal with this thief's!

So, will try to find more similar websites to inform entire world about them. Don't waste your money.

We got a dress which is a quiet different from the picture we saw on their website. We was looking for soft material, but the dress we got made looks like from plastic.

So, we decide to return it. With first email they offer $15 refund to keep this dress. I refused. Than they offer to refund 40% (the dress we bought cost $85) after returning their dress.

I never seen such a return service.

At least on their return policy there are nothing mentioned about such a way of refunds. Horrible service!

Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Dear Customer,
So sorry to hear that you had some problems about your order. Could you please let me know your correct id number so that I could be able to help you? Any other questions, please also feel free to send emails to sns@tbdress.com, we will try our best to help you solve your problem. Have a nice day.
Tbdress

Thumbnail of user michaelw195
1 review
0 helpful votes
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December 1st, 2015
Verified purchase

As you well know that shopping at the mall can be a bit over rated. If your a person who takes there time the malls is not for you instantly once you step into a store the words may unhelpful you is spoken and if you don't respond immediately after that you are followed around as if your about to steal a item and even when they do have it most of the time they don't have it in your size or the cost is outrageous amount so I'm very comfortable sitting at home watching TV or a movie and wham order a item and wait for it to come.

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From the business

About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

Company Representative

Thumbnail of user aaronl22
Aaron l.

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