• TBdress

TBdress

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Overview

TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

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Top Positive Review

“Amazing Products”

R K.
10/5/15

Just received a wonderful dress ordered recently... It's really so beautifully made... The colour, fabric, quality, size - everything is so perfect for this year's lovely Christmas! Thank you very much, TBDress!^_^

Top Critical Review

“SCAMMERS WARNNING!”

Evana R.
1/10/22

My husband tried to suprise me with a beautiful dress for Xmas and guess what we still waiting on that suprise... he placed the order on November 19/2021 and today is January 10/21022... yes its a new year and no dress yet. Same as every other bad review on here, they take long to get to your email and it's always the same $#*!. "Hot item, we need 5 more days, please don't worry, be patient blah blah. How many reviews will it take to put this site down an out of ripping people off? Like who handles this type of $#*!? You already are robbing the world of so much and here we dumb $#*! keep supporting you! If you read these reviews and still go and purchase then you deserve what you get, just saying not trying to be rude but if the shoe fits. Reviews need to start with 0 as 1 star is to dam much...

Reviews (7,352)

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Reviews that mention popular keywords

customer service (448) wedding dress (201) shopping experience (168) return policy (53) order number (42) web site (40) return address (23) phone number (26)
Thumbnail of user crystals21
1 review
0 helpful votes
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April 28th, 2015

My products arrived super fast and I was very pleased. It was so nice to receive the dress in ten days. The quality which happens to be most important part in a review; I can say was great because it is what I wanted and it also fitted well

Thumbnail of user jeremyk15
1 review
0 helpful votes
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April 29th, 2015

Everything came quickly, very securely packaged. Wife didn’t like one of the features but that wasn’t the product or the systems fault it was her preference which I had not well learned when I was planning to surprise her

Thumbnail of user joycew7
1 review
0 helpful votes
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December 30th, 2014
Verified purchase

I LOVED this dress, it made me feel sexy and beautiful. If you have time to have it custom made it would fit even better. This was my first order from this company. They now have a new customer for life.

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Value
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Thumbnail of user lesliem29
1 review
3 helpful votes
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October 6th, 2014

I ordered a red laced dress from this website since July 21st, 2014, I ordered it for my cousins wedding for August 31st. I have not received anything till this day. As soon as I clicked purchase on the website they automatically took 186 dollars out of my account. I had to end up buying another dress because their website turned out to be a scam. Please do not be fooled like I was..

Service
Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Dear, customer,
Sincerely apologize for the problems you have met. Could you give me your order number so that i can get to know the details of your order. I am here sincerely wishing to solve your complaint at my effort. Please do not worry about tbdress. Com. Looking forward to hearing from you for your order number. sns@tbdress.com is my service mail for you.
Regards,
Tbdress service

Thumbnail of user ishelyb
1 review
1 helpful vote
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September 10th, 2014
Verified purchase

I am a dress maker myself and I know how much time and detail goes into sewing - especially evening gowns. I am astounded at how beautiful my dress is! The job they did was phenomenal and even I can't do as great of a sewing job! They have surpassed all of my expectations and the quality is MUCH better than any bridal store/designer. Thank you TBDress for giving me a beautifully made gown! I'm so glad I got mine custom made because it fits me perfectly! I can't wait to wow people with my dress and I can't wait to order more from here and tell all of my friends!

Thumbnail of user carlar9
1 review
0 helpful votes
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July 9th, 2015
Verified purchase

I bought a pair of blue beautiful sandals and all my friends and including family want to know the name of the store where I got it. My sandals are unique and it didn't take to long to arrive.

I feel like a hollywood star! They look so good on me and I even sleep with them. I am serious about it

Thumbnail of user bettyr86
1 review
0 helpful votes
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May 8th, 2019

Sizes are way off, once u receive item, then a run around on getting money back, they said I would only receive 56.00 back when it cost 138.00 for outfit, and said it is a pity! Never again would I order from them again! So I am out 138.00

Thumbnail of user sherryv1
1 review
2 helpful votes
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October 7th, 2014

I too am concerned if this is a scam of a company. I placed an order on Sept 19 and have yet to receive delivery confirmation. I've never had any problems when ordering online. In hindsight, I should have done googled this company before ordering. I have emailed them with this issue but to no avail. Now I am concerned that they have acct. Info. All of the reviews that I am reading are extremely low.

Service
Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Dear, customer,
This is tbdress service on sitejabber, I'm so sorry for the problems you have met. Could you give me your order number so that i can get to know the details of your order. I am here sincerely wishing to solve your complaint at my effort. Please do not worry about tbdress. Com. Looking forward to hearing from you for your order number. sns@tbdress.com is my service mail for you.
Regards,
Tbdress service

Thumbnail of user impacte
1 review
3 helpful votes
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January 16th, 2016

I ordered 2 dresses from these people and which the delivery price is almost the price of the clothes, outrageous... I ordered since November which I was going to wear in December for an occasion till now I have not gotten my my order or heard from them... Who runs a company like that. Their replies are full of excuses... GOOOSSHH!. I wonder if the good comments I see here are from real customers, I doubt that..

Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

Thumbnail of user brendac558
1 review
36 helpful votes
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May 10th, 2020

I can't give you a good review of this company in good conscience because place an order on May 3rd for a necklace set and I haven't received an email or anything stating that it is shipped my wedding is May 23rd only 13 days away and it's not going to arrive in time. The website said I would have it in 3 to 7 business days. Well it is not here and I haven't had any update. I tried to call the phone number that is listed on the website it is unreachable it's not even a real number. I have emailed them several times with no response. I would not recommend at this point

Thumbnail of user janer22
1 review
0 helpful votes
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March 12th, 2014

Hi Ordered 3 outfits and I did leave it a little late but they arrived a
Couple of days later. Kids opened them when they got in from school and we
Discovered that my daughter was missing her prom. I called and spoke to
Nicole on she apologized and said she would send out another, I explained
That the event was the following day and it probably not arrive on time but
Would be good to have it anyway to complete the outfit. Couldn't believe
It, Saturday afternoon the prom arrived in time for the party, amazing
Service! Thank you so much tbdress brilliant service.

Thumbnail of user rm78
1 review
0 helpful votes
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December 7th, 2015
Verified purchase

My experience with TB dress is nice. I ordered a dress couple of month ago I was buying dress online for the first time so was not very sure, but the dress I received was really very nice. It was same as a picture, very nice fabric. The only thing is delivery took little long time but dress was good so it's fine. I received many compliments and planing to buy some more clothes.

Thumbnail of user kaitlinm1
1 review
7 helpful votes
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August 15th, 2015

I ordered on 7/31 and when I looked my order up online, the website said that my dress has shipped yesterday. I went to track my order, clicking the link, and the tracking number is not loading on the delivery service website that I've never heard of and it seems to be coming from Asia. The reason I decided to order from TBDress was because I saw all the positive reviews. I'm wondering if they are people paid to post these reviews? Because upon actually scrolling through the reviews, I'm reading a lot that are similar to my situation. I hope the dress comes and I hope it's not of poor quality or else this company will not hear the end of it from me!

Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

Thumbnail of user melissah33
1 review
4 helpful votes
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December 26th, 2014

I ordered a dress on 12/02/2014, and it was debited from my account same day. It is 12/26/2014, and I have not received the dress. I have tried twice to open a Dispute on their website, only to be told I can't open a dispute on this order. Seriously!?! When I track my shipment it has said the same thing since 12/08/2014: "Despatch from Sorting Center". I will never buy online from TBDress again.

Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.

Could you please give me your order number so that i can check your order status and try hard to solve your problem as soon as possible!

TBdress service team.

Thumbnail of user marys112
2 reviews
6 helpful votes
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February 7th, 2014

0000 rating!
Ordered two dresses from the website, both did not match the description, one of them wasnt even wearable!
Contacted the website 4 times, they completely ignored and did not reply my emails at all! Very rude and dissatisfying service. Would never recommend this website!

Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Hey dear,

This is tbdress after-sale service. I am so sad to hear your shopping experience like that. Would you please let me know your order number so that I could get know your order info. This is my mail address: sns@tbdress.com for your service.
And Here I'd like to refer you to tbdress customer service here: by calling +86-29-68532816
VIP line: +86-10-56234566 or Email: Customer Service Dep. service@tbdress.com.

On behalf of tbdress, I apologize for not meeting your demand. Hopefully tbdress service team could get your complaint resolved at your satisfaction.
Kinds and regards
Tbdress service

Thumbnail of user nikd5
1 review
1 helpful vote
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January 22nd, 2014

TBDress.com is a shop I love to click everytime I ever need a dress to purchase. They offer coolest fashion trends and their dress are of that much high quality I recommend to my friends and family members to log in their and buy some more whenever needed.

TBDress.com is just like my second home for fashion demand. Their price is always low and their service is always high. So far whoever bought from there I never heard a negative comment against them. Customer care, always positive. Dress quality, always positive. Color never fades away if you buy your dresses from TBDress.com.

Thumbnail of user antoniax
2 reviews
0 helpful votes
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December 12th, 2014
Verified purchase

One of the most awaited event was my 20th birthday. My mom allowed me to choose the dress that I really liked. My event was fast approaching and it really gave me a hard time. I talked to someone at tbdress if she could ship the Sherri hill dress immediately. Surprisingly, it arrived on 2 weeks before my wear date. You are so Super tbdress!

Thumbnail of user shalonu
1 review
1 helpful vote
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October 1st, 2019

I ordered my dress on September 4th and paid for it to come it 10 days. I just got my dress today October 1st and the material looks cheap and it had a whole in it. This place is the worst. They tell you 10 days after every thing. Processing 10 days after that. Preparing 10 days after that. Inspecting 10 days and shipping 10 days after that. So dont pay extra because you still won't get it.

Thumbnail of user hugginsc
2 reviews
1 helpful vote
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December 2nd, 2014
Verified purchase

I love TBdress, for me is the best online store of ever. Products are just like in the pictures, great quality, took about 2 weeks to arrive to Portugal, as I expected.
The costumer service are very good always helping me whenever i needed.
I would definitely recommend this shopping to everybody.

Thumbnail of user chickadees
1 review
7 helpful votes
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September 14th, 2015

I measured myself based on your sizing chart and found that I am a size 6. When the item arrived it did not fit me. It was not sewn to the correct size. Also a few beads fell off as I was taking the dress out of the bag and many more were found to be loosely sewn and about to fall off. I was offered a $15 refund to fix the beads and after several days of discussion only a 40% refund if I returned the product. Neither of these are sufficient as the mistakes were made on their end.

Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have immediately informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

Thumbnail of user baolic
1 review
1 helpful vote
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September 3rd, 2014
Verified purchase

I would like to say thank you very much... the dress is more beautiful then I could of imagine. The work that was put into this I am so pleased... I have to admit I was worried about ordering online but what a great company and fast on their orders and the work that was put into this dress I love it thank you again for making the beautiful dress for my special day.

Thumbnail of user ks849
2 reviews
3 helpful votes
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February 28th, 2020

Received the dress I ordered but the zipper was broken and have been working with customer service and finally they just stopped responding all together. I ordered shoes with my dress over two months ago which I still have not received. They will take your money! Do not buy from here!

Thumbnail of user alexd926
1 review
0 helpful votes
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February 10th, 2022
Verified purchase

Dress was very low quality, and looked absolutely nothing like the image that was displayed. I the dress has 1 layer of silk that was basically see-through then a cheap mesh material over that. When I called customer service to get a refund they told me I could keep the dress and they would give me 8 dollars back! (I payed $65) when I stated that I would like a full refund they said I could send it back and they would give me the proper amount but i would have to pay for return shipping. Overall I wouldn't trust this site. I was very disappointed.

Tip for consumers:
Don’t

Products used:
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Thumbnail of user evangelinec
1 review
1 helpful vote
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July 18th, 2014

Beautiful dress, needs a little alteration because i took standard size. Normally my size is 38 and I took size 10. Dress was big from waist but otherwise it fits perfectly. My colour choice was regency. It took only few days to get the dress. I will use tbdress again. :)

Thumbnail of user cynb1
2 reviews
0 helpful votes
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November 1st, 2015
Verified purchase

I simply love the last two sweaters that I ordered from TBDress. They came in super fast and they are just like the pictures and I can't wait to order more. I also got this fancy blouse and it is beautiful! My daughter is always borrowing my awesome stuff from TBDress.

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From the business

About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

Company Representative

Thumbnail of user aaronl22
Aaron l.

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