• TBdress

TBdress

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Overview

TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

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Top Positive Review

“Amazing Products”

R K.
10/5/15

Just received a wonderful dress ordered recently... It's really so beautifully made... The colour, fabric, quality, size - everything is so perfect for this year's lovely Christmas! Thank you very much, TBDress!^_^

Top Critical Review

“SCAMMERS WARNNING!”

Evana R.
1/10/22

My husband tried to suprise me with a beautiful dress for Xmas and guess what we still waiting on that suprise... he placed the order on November 19/2021 and today is January 10/21022... yes its a new year and no dress yet. Same as every other bad review on here, they take long to get to your email and it's always the same $#*!. "Hot item, we need 5 more days, please don't worry, be patient blah blah. How many reviews will it take to put this site down an out of ripping people off? Like who handles this type of $#*!? You already are robbing the world of so much and here we dumb $#*! keep supporting you! If you read these reviews and still go and purchase then you deserve what you get, just saying not trying to be rude but if the shoe fits. Reviews need to start with 0 as 1 star is to dam much...

Reviews (7,352)

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Reviews that mention popular keywords

customer service (448) wedding dress (201) shopping experience (168) return policy (53) order number (42) web site (40) return address (23) phone number (26)
Thumbnail of user sherrya10
1 review
9 helpful votes
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March 7th, 2015

From Canada. I ordered a dress from these guys and its a totally different dress than the one shown in the catalogue. A couple of days later I received another package with the same ugly dress in it and now I have 2 dresses (THEY DOUBLE BILLED ME FOR) that I have no use for because of their screw up. At this point, I just want to burn them since returning them to China would cost more than they are worth. This site should have a serious warning to customer so they can't take advantage of people and steal our money. Extremely pissed off.

Tip for consumers:
WARNING - DO NOT ORDER FROM THIS SITE. THEY STEAL YOUR MONEY, DOUBLE BILL, AND THE CATALOGUE IS MISLEADING.

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Value
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Returns
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Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
I am so sorry to hear that you had an unpleasant experience with us, if you are not satisfied with the dresses you have received, could you please take pictures and send to us showing the problem with them? And could you please check our return and refund policy via this link http://www.tbdress.com/help/Returns-Refund-Dispute-15/ and then take pictures showing the problem with the dresses and send emails to service@tbdress.com or call +86 29 82016886 and contact with them to raise a complaint in order to get a refund. Thank you for your cooperation!

Thumbnail of user frankm57
2 reviews
3 helpful votes
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April 26th, 2014

HORRIBLE online scam.
TB Dress does not stand by anything they make. They refuse to take returns. They do not respond to emails. They use a fake phone number. Once they have your money forget, service, quality, or honesty. This company is a fraud masquerading
As a dress shop. AVOID THIS PLACE AT ALL COSTS.

Thumbnail of user blanchev
1 review
0 helpful votes
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August 29th, 2014
Verified purchase

I just love it! It might just be a little long but need a high high heels and i will look like a princess :) I didnt expect that good quality. All waiting and struggling with Irish customs was worth all of it. Will recomend your website to all of my friends, high five!

Thumbnail of user amelial3
1 review
1 helpful vote
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July 3rd, 2014

I am so thrilled, I had been surfing the net for a few weeks as I knew that my selection of wedding dresses was limited where I live (small town).
I came to this site and OMG! I could not believe my eyes! I came across the wedding dress of my dreams and it cost only a fraction of what I would have paid had I made my way to a big city to buy it in a store!
I couldn't believe it, and to top it off, it shipped to me so quickly, it arrived 6 days before I was even expecting it.
From the bottom of my heart, I want to thank you guys, you have made my wedding day so much easier and my dress looks amazing on me!
I just want everyone to know that not only did I get a princess-perfect wedding dress, I also seen a few other dresses that I want to buy in the future! Thank youuuuu tbdress.

Thumbnail of user brendag38
1 review
1 helpful vote
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November 10th, 2015
Verified purchase

Yes would like to know the quality of the clothes. And how long this it take t poo get here. I have ordered from another clothing company based I don't know but ordered a 3x and that clothes fits my 11 year old boy that weights 145 lbs. So I need to know before I order I usually use 16-18 and here in USA is about size 2x that clothes I odered nothing g to do with yall sizes.

Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible?
I’m looking forward to your reply, thank you very much!

Best regards,
TBdress Team

Thumbnail of user kellyd354
1 review
0 helpful votes
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May 3rd, 2019

Dress was inaccurately described on website, it does not show or state rhinestones on it, yet it has huge rhinestones. First they offered me 25.00 off then 40% which they say is policy. Website says satisfaction guaranteed, so they lied. Now will not respond to me. DO NOT PURCHASE FROM HERE!

Thumbnail of user tracyd443
2 reviews
0 helpful votes
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August 17th, 2021

Be wary of this website, it is misleading! I ordered 2 dresses for my upcoming beach wedding. Carefully read the return policy before ordering, which is clear as mud and they use that to their advantage. One of the dresses was considered "custom" even though I ordered from a size chart. The dress came in 2 sizes to big and they will not take it back or exchange it even if I pay for the shipping. The second dress I ordered looked absolutely nothing like the picture, see below. Someone please tell me how those dresses are even remotely the same? And I have to pay for shipping back to get my refund? They will give me a full refund on this one because it's not considered "custom" even though they both had the same return policy listed and both were ordered according to the size chart. The second dress was a little small by the way. So if you are ordering from here beware of the size chart as it's not accurate and know that you are just throwing money out the window if it doesn't fit accordingly because they will not rectify it for you! I will not recommend them to anyone nor will I ever order from them again!

Tip for consumers:
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Thumbnail of user lisap577
1 review
2 helpful votes
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August 14th, 2019

The dress I ordered was NOT the dress that came. Looks different and doesn't fit and after 4 emails asking for their refund process they have offered to pay back only 40%

Thumbnail of user sujit
1 review
0 helpful votes
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July 2nd, 2020

I never write reviews. This time, I think it's a must! I ordered a maxi dress from this website on a Monday. On Friday, the order was still preparing and hadn't been shipped. That's wasn't the problem. The scam started, when I called a representative to get a refund. They accessed my laptop (they changed password on my laptop, so I can't login and will have to have it swiped clean) trying to send me a refund. Made a mistake of sending $4,222 instead of $42.58 to my account (so they said) and then asked me to go to Walmart to get 4 $500 gift cards to pay them. Then once the money posted to my account, send them another 4 gifts card of 500. That $4,000 never came to my account! I was almost scammed hardcore! Don't make my same stupid mistake.

Thumbnail of user kelseyl4
1 review
0 helpful votes
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December 20th, 2015
Verified purchase

My friend had recently purchased the Blue V-Neck Sleeveless Women's Maxi Dress, and it looks amazing on her! The quality of the fabric is way better than what we had expected and the colour is so vibrant!

Thumbnail of user katrinae1
1 review
3 helpful votes
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February 4th, 2016
Verified purchase

Where do I begin! I put my order I. A month ago. TB Dress split my order, sending 4 pieces for $22+ dollars and holding one piece. I was given no explanation. I started looking into it myself with no satisfactory explanation. Fast forward 2-3 weeks and I recieved an email that the dress was on its way ANDthey charged me $22.+ shipping and handling. THIS could have been waived. I spoke with Yuki Yang several times to no avail. She would not reimburse the shipping and handling but mind you, they are offering free shipping and handling at the moment of writing this. I ended up paying twice the amount of the dress that doesn't fit anyway. DO NOT SHOP WITH THIS COMPANY!

Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me the ID of your purchase so that we can solve your problem as soon as possible?
I’m looking forward to your reply, thank you very much!

Best regards,
TBdress Team

Thumbnail of user shreyap2
1 review
0 helpful votes
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September 29th, 2015
Verified purchase

I have ordered 2 dress from TB dress.com and this was a wonderful experience for me as when ever I buy dress from outside I have to spend atleast US$ 25 to 35 for a moderate fashionable dress for me and my daughter. I also have to visit more than 3 shops to get a dress which I like. But to my surprise, at the first click itself I got a very nice and fashionable dress with very very minimum price which is suitable for everyones purse. Immediately after the order, I have checked my order and the 1st day it was despatched.

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Thumbnail of user sarahl96
1 review
0 helpful votes
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May 9th, 2015

The jacket from tbdress is seriously lightweight and thin that you wouldn't think it was capable of being warm - but it is! I live in Chicago and this jacket was my go-to during our Polar Vortex storm this year - I braved -44 F windchills in this baby and was warm the whole time! I recommend this jacket to everyone I see - half of the time people don't believe that it is as warm as I say because of how seriously lightweight it is until they try it on! Way to go, this jacket is seriously amazing.

Thumbnail of user jaynel
1 review
3 helpful votes
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October 9th, 2014

I also placed an order and never received an email conformation? I checked my order on the website and it said it was shipped, I never received ANYTHING! And get not get thru to company via telephone due to international phone #

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Value
Shipping
Returns
Quality
Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Dear, customer,
Sincerely apologize for the problems you have met. Could you give me your order number so that i can get to know the details of your order. I am here sincerely wishing to solve your complaint at my effort. Please do not worry about tbdress. Com. Looking forward to hearing from you for your order number. sns@tbdress.com is my service mail for you.
Regards,
Tbdress service

Thumbnail of user trevahm
1 review
3 helpful votes
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December 4th, 2013

I was about to order my wedding dress from them but had decided to do more research just to find out this website is the WORST ever. I had personally only experienced the customer service which happened to be absolutely HORRIBLE. They often replied back stating they were too busy to chat and made me wait long periods before responding and even failed to respond so just with that experience alone I would not recommend ordering from them.

Thumbnail of user lisak129
1 review
0 helpful votes
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October 15th, 2016

Ok so I was very apprehensive and scared that this wouldn't be a good experience considering some mixed reviews... BUT, I'm happy to say that I received my dress today and it was absolutely beautiful and well made. The shipping details they give you are accurate and I did receive my dress based on that timeline. The Quality and the Price was absolutely PERFECT with 3 weeks to spare until my daughter's wedding. I will definitely shop TBDRESS.com again and again...(sizes run alittle small so make sure to buy a size larger than your normal, maybe even two to be safe - better too big than too small)

Thumbnail of user pearsons
3 reviews
2 helpful votes
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December 9th, 2014
Verified purchase

Since the hoody is not free size, M and L are available, the customer service is patient for my questions of my size, and finally I get the one fits me perfectly. Thanks for TBdress's kind advice of my size.

Thumbnail of user gloriab27
4 reviews
0 helpful votes
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October 7th, 2023

I placed an order from tbdress. The first order I received was perfect the second order was not so perfect. I ordered a pair of shoes and I have never received them. I received the other items got here with no problem. I have contacted tbdress several times. I was told that it was on the way. I don't think so. It is almost 2 months. Why did it not arrive with the order? I have no problems with the things I ordered from them. Their clothes are beautiful and I do plan to reorder again and again. Iam very disappointed about the shoes. I can't afford to lose my money. I really want those shoes. Ireally would like them to go half on the shoes so I can order another pair.

Thumbnail of user monicaz2
2 reviews
4 helpful votes
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June 24th, 2014

I've posted about this site before and am here to reiterate how bad of a site it is. If you read the reviews on their site carefully, you'll notice that EVERY SINGLE ITEM is rated 5 stars. How? When does the ever happen? Never. How could sitejabber have so many negative things to say about them and yet their site it only full of positive reviews? I've said it once and I'll say it again - STAY AWAY. THEY ARE A SCAM. Their clothes are poorly and cheaply made, they have no customer service (NONE), and you will be highly dissatisfied with your purchase. STAY AWAY,

Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Hi Monica,
This is tbdress service on sitejabber. I am so sorry to hear your complaint like that, I am wishing to look into your order and get back you for a solution of your complaint.
Sincerely apologize for not meeting your demand.
sns@tbdress.com is my service mail for you.
Looking forward to your order number.
Regards and kinds
Tbdress service

Thumbnail of user aprill31
1 review
0 helpful votes
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February 4th, 2017
Verified purchase

The Pure Color Turtleneck Long Sleeve Women's Sweater Dress is very comfy the material feels like a Snuggie blanket. Although, I would have liked more of a side droop like the advertisement picture. Other than that, I love it!

Thumbnail of user bethr9
1 review
0 helpful votes
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September 27th, 2013

I was very satisfied with the dresses that I received. They looked just as the picture on the site. My order was late according to TBDRESS custom making and delivery timing but I ordered supper early to test TBDRESS out. They passed my test so I ordered my flower girls dresses and Mother Of the Bride Dress from them as well. Still awaiting those items. Will update when I receive them

Thumbnail of user negarn
1 review
2 helpful votes
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July 23rd, 2019

This is the most terrible online shopping experience I had in my entire life! They put bunch of bull$#*!s that they easily accept the return so you can go ahead and buy their product and when you want to return they want you to contact them first so they can give you an address to return. They will not provide you any address and they simply do not accept your return for different reasons. However in their website they stated you can return the item within 7 days regardless!

Their customer service sucks. Their communication through email is horrible! DO NOT BUY anything from this website!

ALSO, I just open this website to start a review and the attachment came on! They PAY people to put positive review for them. THIS IS NOT ACCEPTABLE! SHAME on You TBDRESS. Close that $#*!ty business and go home!

Thumbnail of user cindyb70
1 review
0 helpful votes
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January 1st, 2016
Verified purchase

I was afraid to order, because I have always heard that Asian sizes are smaller than American sizes. However, the clothes from TBdtess are true to size. However, if you are a size 6, then I suggest that you order a medium in the coats. Also, another thing to consider are sizes of the sweatshirts. The sweatshirts run small. I ordered some sweatshirts, but I gave them to my daughter, because I couldn't get it over my head. On the positive side, my daughter loved the sweatshirts, and told me that they were comfy. Also, the orders arrived on time.

Thumbnail of user does3
1 review
6 helpful votes
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October 13th, 2014

I placed an order with TB Dress from the United Kingdom Thursday 9th October. The jacket wasn't my size but I decided to try it just in case. I then found my correct size on another site and tried to cancel my order within 12 hours but this company are very clever because first of all I tried the online live chat to cancel but there was no response so I then sent an email and I didn't get a response for another 12 hours which meant I would lose half my money as I'd gone over the time allowed for a refund. The customer service person who answered my email would not answer my complaint which was; had someone responded in time I would have been entitled to a full refund - she kept evading the subject so I now have no choice but to accept the order and I am very angry about it. This is not providing a good customer service at all

Service
Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Dear Doe,
Sincerely apologize for the problem you have met. Coz you and us keep a different hours to talk, so please be more patient with this issue, we will reply you as soon as possible! But could you offer us your order number so that I can help you check the details with my workmates.And we provide refund&returns, so please read the following policies with the link below:
http://www.tbdress.com/help/Returns-Refund-Dispute-15/.
We will try our best to solve your problems and please believe us to make the shoppnig be better.
If you have any questions about us, please write to me here:service@tbdress.com or sns@tbdress.com. Thank you for your feedback and may you have a nice day!
TBdress service

Thumbnail of user janettep1
1 review
1 helpful vote
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February 18th, 2014

DONT BUY FROM THIS WEBSITE! IT'S A SCAM! I ordered a dress for a special event. I had liked it so much i took the pictures they had on to my computer. When the dress came 2 Months later, it wasn't the dress i ordered but some cheap fabric and poor sewing skills! I had emailed the company and they wouldn't respond until the next day. I had emailed back and forth for about 10 days! At first they didn't want to admit that it was the wrong dress. So i had to show them side by side of how they are different. Then they accepted it was different but "still beautiful" but they said that it would cost $40 to return it! Which was much more than what the dress cost. Now i have an ugly dress just sitting in my closet.

Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Hey dear Janette P.

This is tbdress after-sale service. I could understand your feeling when you received wrong item and no solution for wrong item delivery. Please give me your order number and let me gack you soon today, after confirmation your order details. I would be wishing to give a satisfying solution of your case.
sns@tbdress.com is my mail for you.
Waiting for your order number
Kinds and regards
Tbdress service

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About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

Company Representative

Thumbnail of user aaronl22
Aaron l.

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