• TBdress

TBdress

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Overview

TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

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Top Positive Review

“Amazing Products”

R K.
10/5/15

Just received a wonderful dress ordered recently... It's really so beautifully made... The colour, fabric, quality, size - everything is so perfect for this year's lovely Christmas! Thank you very much, TBDress!^_^

Top Critical Review

“SCAMMERS WARNNING!”

Evana R.
1/10/22

My husband tried to suprise me with a beautiful dress for Xmas and guess what we still waiting on that suprise... he placed the order on November 19/2021 and today is January 10/21022... yes its a new year and no dress yet. Same as every other bad review on here, they take long to get to your email and it's always the same $#*!. "Hot item, we need 5 more days, please don't worry, be patient blah blah. How many reviews will it take to put this site down an out of ripping people off? Like who handles this type of $#*!? You already are robbing the world of so much and here we dumb $#*! keep supporting you! If you read these reviews and still go and purchase then you deserve what you get, just saying not trying to be rude but if the shoe fits. Reviews need to start with 0 as 1 star is to dam much...

Reviews (7,352)

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Reviews that mention popular keywords

customer service (448) wedding dress (201) shopping experience (168) return policy (53) order number (42) web site (40) return address (23) phone number (26)
Thumbnail of user tynuag
1 review
2 helpful votes
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June 27th, 2019

So I bought this dress and I tried to cancel my order before they shipped it out. The phone number that is provided is useless and I did email them requesting a full refund. They sent the dress and it was not what was pictured and was way too small. This is the worst company and they should not be allowed to sell their items. Please stay away. This Dress could have been made by some 5 years old and made much better than what they sent me.

Thumbnail of user mayankm2
1 review
0 helpful votes
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October 30th, 2015
Verified purchase

I went to tbdress.com. Tried on 3 dresses and bawled my eyes out at #3. When i got this t-shirt i put on this and go to a club and that was the last I saw of her. Some random woman with another group zipped me up. LOVE my dress.

Thumbnail of user johanh19
1 review
0 helpful votes
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November 29th, 2015
Verified purchase

I have just started using TBdress and I must say that they have some amazing products, all at very good pricing. Many categories to browse through to match the exact style that you require. I would definitely suggest this site to all my friends.
So easy and convenient.

Thanks TBdress!

Thumbnail of user stephanym3
1 review
0 helpful votes
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November 22nd, 2013

After painful experiences with cloth retail outlets websites by not getting what I exactly needed, to delayed delivery and to over priced cloths, a friend of mine introduced me to tbdress.com. The first experience I had there was awesome and nothing compared to what I had been going through in the other clothing websites. Their inter phase was so simple and user friendly. That made me fall in love with it even before I could explore what it had to offer. I went on to see their stock and I found clothing makes that I had unsuccessfully searched for so long. In their website, I found the Glamorous floor length prom dress which I had searched for so long without success. This is thanks to their easy search system. Keep up tbdress.com

Thumbnail of user regb4
1 review
1 helpful vote
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May 28th, 2019

I purchased two dresses via this website with horrible results. Their customer service is terrible. They make you jump through ridiculous hooos to request a return for defective merchandise and then just stop communicating. One dress arrived with a strange built in bra that I had not requested that prevents the dress from laying properly. Their response "take it to alterations and have the bra removed." How about don't send me a dress built in a way I didn't request? The second dress looks nothing like the picture and resembles a bad Halloween costume - and arrived with the top and bottom two different colors. Again, despite sending pics as they requested they have not responded and failed to make things right. Do NOT order from this vendor - the absolute worst product and experience imaginable.

Thumbnail of user dawnp13
1 review
3 helpful votes
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January 27th, 2014

DO NOT buy from tbdress.com. Their measurements are not accurate and they WILL NOT exchange an item if you order the wrong size. I ordered a beautiful coat and when tried it on, buttons fell off. On further inspection, the liner on both right and left side is ripped and stitching is loose. Tbdress blamed me for the damage and refused to return. After a few emails, they agreed to return; however, I have to now pay $50 s/h for a coat I paid $50 for.

Thumbnail of user cn27
1 review
5 helpful votes
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December 18th, 2014

I placed an order in Nov 2014 and STILL have not received all of my items. Their customer service is not helpful nor trying to resolve. They provide tracking info from a foreign courier and it is never updated. I have disputed and filed a claim to get my money back. BEWARE!

Tip for consumers:
Try at your own risk.

Service
Value
Shipping
Quality
Thumbnail of user aaronl22
Aaron l. – TBdress Rep

I’m so sorry that you had an unpleasant shopping experience on our website, but could you give me your order number so that i can check your order status and try hard to solve your problem as soon as possible! May you have a nice day!
Thanks for your review!

Best regards!

Thumbnail of user violetc3
1 review
0 helpful votes
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April 21st, 2015
Verified purchase

I would always recommend this site to any shopper who wants to enjoy the better part of shopping online. This store has proven very reliable especially the way they package their deliveries. They are always punctual in their delivery and also very straight and direct. Good job and thumbs up to them. I received my dress and I love it.

Thumbnail of user saturial
1 review
4 helpful votes
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November 8th, 2015

I purchased six dresses from this site, and not one of them was true to size or looked like the dressession on the site. They are so poorly constructed that it actually became laughable as I pulled each dress out. Another family member had the same experience. One dress was out of stock, and instead of refunding me the amount of the dress, tbdress decided to refund an arbitrary amount, justifying how much the dresses are discounted. With all the issues that others have had receiving refunds, I see this as a wash. I don't want anyone else using their money for these shoddy products.

Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

Thumbnail of user nikitas3
1 review
1 helpful vote
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March 25th, 2014

Found the website on Google, really really pleased. Firstly what a bargain! And secondly I received my item with 14 days of placing the order. Communication was great. Truly recommend to all... i like the quality of the dress i got from them and i hope the next time i buy from here again it will be the same experience.

Thumbnail of user param1
1 review
0 helpful votes
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November 23rd, 2013

I am very big fan of sleeves dress. I always want people to be specific about the fit and quality, so here goes my effort. These sleeves fro tbdress.com are very comfortable and soft. The fabric is thick enough to not be see-through. I wear a size 18 and the XL fits exactly how I would want pajamas to fit, loose and flowing, but not too baggy. In fact, I would say, they fit me just like the model looks in hers. I washed and dried them with no issues. I also have bamboo sheets. I highly recommend both.

Thumbnail of user mercyu
1 review
1 helpful vote
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February 2nd, 2014

Hello friends,
I have a very genuine reason to rate tbdress.com this way. This is in regard to an experience i had with them last year in november.my order somehow got delayed.it was worth $500 but on booking a complaint with them and following the right channel i am happy to say i got it back with an extra gift.

Thumbnail of user shelbiep
1 review
1 helpful vote
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December 9th, 2020

I ordered a Wedding Dress from here, it looked nothing like the picture and the quality is so poor! I should have known ordering from China. So hard to get in touch with customer service, and they are not sympathetic to your concerns at all. They would not give me a refund unless something was physically wrong with the dress, they didn't care if it didn't look anything like the picture. They wouldn't even let me exchange for another option (Even though I am sure it would probably be the same situation.) They were very rude, and I waited days at a time to get responses. My advice, STAY AWAY!

Thumbnail of user carols83
5 reviews
0 helpful votes
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July 10th, 2015
Verified purchase

I have purchased many articles of clothing from this site. Not one bad experience. Now if only the weather would cooperate for more than a day, I'd have some really great clothes to wear. I would highly recommend this site and the clothes. A+++

Thumbnail of user jelenav1
2 reviews
2 helpful votes
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January 9th, 2014

Terrible customer service. They do not know how to treat customers and how to respond to certain requests. Cloth they sell is not that cheap if combined with the shipping price they charge. Quality is poor. Never ever will spend a penny there!

This response from TBDress is total BS. It is automatically generated just to show that TBDress cares and wants to help which in real is opposite. Me, same as many, many other cheated customers tried to call these numbers, and it is not possible to reach anyone from that company. It does not make any sense to send them emails because they just will be asking you to send another email with more pictures of defected item, they will tell you to go to the tailor by yourself to fix an item, or will tell you to wait another month for an order to come even if it is already month late, and so on... This company has to be shut down!

Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Dear Kate A,
Thnks for shopping with tbdress. I am after sale [prepresentative from tbdress, This is my mail: sns@tbdress.com. Would you please let me know your experience with tbdress so that I could make something for you. For your current issues, please i'd also like to direct you to contact tbdress sales department by calling +86-29-68532816
VIP line: +86-10-56234566 or Email: Customer Service Dep. service@tbdress.com.

Kinds and regards
Tbdress service team

Thumbnail of user artezas
1 review
0 helpful votes
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May 8th, 2015

This was my very first flawless experience with tbdress. The design department did some good job... The best news is you guys made it right and made sure that I was happy! That is why I will continue to purchase your products. THANK YOU!

Thumbnail of user jessicam138
1 review
0 helpful votes
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October 6th, 2015
Verified purchase

So far my experience has been pleasant. I have been up dates every step of the way about my dresses. I can not wait to receive them and start wearing them. Hope they fit as great as they look in the pictures super excited:-).

Thumbnail of user jessieh13
1 review
1 helpful vote
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August 18th, 2014
Verified purchase

I emailed the company several questions and they got back to me within 24 hours with easy to understand and nice messages (even when they couldn't change one thing I wanted), and the dress arrived on time and in great shape, beautifully and accurately tailored. The material was excellent and everyone in my family was impressed with its quality and workmanship. I have already recommended this company to friends. Perhaps some people who have written reviews are not pleased with what they ordered because they did not understand how to navigate the website. You have to read everything very carefully. It took me a while, but it was well worth it, and I am about to order another dress! P.S. There is someone to chat with.

Thumbnail of user samanthag15
1 review
1 helpful vote
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November 4th, 2014

I placed an order for a couple casual dresses and decided to look at the reviews... Needless to say I was a little worried!
However, less than 2 weeks later, my order came right to my door! I was AMAZED! Especially after reading so many bad reviews! The quality and fit was perfect!
The ONLY negative I have is that I had to pay an additional tax on my order when it arrived (which I was not expecting considering how expensive shipping and tax already was when I placed my order)
That being said; I would definitely make another purchase from tbdress again!

Service
Value
Shipping
Returns
Quality
Thumbnail of user tiffanis4
1 review
2 helpful votes
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January 21st, 2017

My daughter picked her dress from this site and I was so afraid. We ordered it, came in enough time, and the size was prefect. Had to only a little alterations done. Her photos are amazing to me. Prefect choose and love the price.

Thumbnail of user melf9
1 review
5 helpful votes
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August 31st, 2013

Stay away from them! I ordered a dress in dark brown for a wedding. They sent me a dark red dress. They refused to communicate with me for almost 2 weeks. When I finally got a response (I started demanding my pnoey back through PayPal) all they said that the color deviated on the screen and they won't take it back. There is a difference between red and brown, has nothing to do with the computer screen! They have the worst customer service ever, they scam you out of your money. My friend ordered the same dress for the wedding and the same thing happened to her. Try calling them. The phone number on their website doesn't even work! Neither does their live chat! If I could, I'd give them 0 stars.

Thumbnail of user matreschad
1 review
1 helpful vote
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September 9th, 2014
Verified purchase

Bought a dress for my mom, 'twas a quick delivery. Nothing to worry about
Shipment, i know they will deliver it in time. I want to buy more from this
Site. And also to you the readers buy some. They have the best dresses here in
Online.

Thumbnail of user annae14
1 review
0 helpful votes
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August 20th, 2014
Verified purchase

My girlfriend's little girl is very cute in the dress and she is a pretty girl indeed. She did good job at the wedding, all this should own to your website, you can make little girl's dress so fitted :) i will buy more things from your website

Thumbnail of user christinas98
1 review
1 helpful vote
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January 10th, 2017
Verified purchase

This retro dress is really cute on my daughter. She loves the full skirt. It fit her just right--we measured and used the measurements on the website to find her size which was larger than her usual size. We were surprised at how quickly the dress arrived.

Thumbnail of user zenaidas
1 review
0 helpful votes
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November 29th, 2015
Verified purchase

My custom sized (my daughter is very petite) was made to perfection. Accurate to description and photo provided on site. Fit was PERFECT, and customer service was very helpful. Quick delivery. They've made a return customer out of me, will definitely buy from website in the future.

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From the business

About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

Company Representative

Thumbnail of user aaronl22
Aaron l.

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