TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
Just received a wonderful dress ordered recently... It's really so beautifully made... The colour, fabric, quality, size - everything is so perfect for this year's lovely Christmas! Thank you very much, TBDress!^_^
My husband tried to suprise me with a beautiful dress for Xmas and guess what we still waiting on that suprise... he placed the order on November 19/2021 and today is January 10/21022... yes its a new year and no dress yet. Same as every other bad review on here, they take long to get to your email and it's always the same $#*!. "Hot item, we need 5 more days, please don't worry, be patient blah blah. How many reviews will it take to put this site down an out of ripping people off? Like who handles this type of $#*!? You already are robbing the world of so much and here we dumb $#*! keep supporting you! If you read these reviews and still go and purchase then you deserve what you get, just saying not trying to be rude but if the shoe fits. Reviews need to start with 0 as 1 star is to dam much...
Please do not order ANYTHING from this pitiful site. Also, newsflash if you are gonna have employees from TBdress submit all these fake 5 star reviews don't make every single one of them sound the same.The company needs to be shut down. Horrible quality and horrible customer service. If i don't get the item i ordered soon i will report to BBB and file a refund claim with paypal. It's as if 10yr olds are running this site. If i could give less than 1 star i would.
Thank you, TBDress! I received my dress today via DHL, and the fit is perfect. The dress is beautiful. I will try to post pictures later. I am still waiting for the second dress I ordered to be delivered, but so far, I'm very happy with the service, will definitely buy from TBDress again!
I ordered my dress 3 weeks ago and I haven't gotten a shipping number. I have two friends that ordered dresses here and got theirs in 2-3 weeks and mine hasn't even shipped out yet. I've called and emailed but no on will answer and I'm scared that I won't ever get my dress. Idk what to do! My order number is *******
Please do not order ANYTHING from this place! They are quick to withdraw your money and not deliver your merchandise. This place is a scam! I am warning people with this review. I ordered an underdesk treadmill. Got no email confirmation, then emailed them about it and days later got some false order number with some "non-existent" tracking number.it said delivered and was never at my house. I had to go cancel my bankcard and get a new one reporting them to fraud! Not worth your time. Do not browse or even shop on this site. I got crickets when I demanded for a Refund!¡! They have no actual customer service line. When I called it hung up on me immediately. If I could rate this a negative 100, I would. By the way, I never leave reviews! This is worth warning folks about though.
Tip for consumers:
Do not use this site!!!
Products used:
None got delivered to me.
Please can anyone tell me are the items coming from China? Are they delivered with international air cargo? Right why i am asking this is because on 1 st of november i ordered from ebay a coat, wich i saw it on tbdress as well.The problem is is almost Christmas and the coat didn't came. I contacted the seller of course he said be patientbut when i am tracking the pack it says "NuLL" and is blocked in a country for 2 weeks and not moving from there. I asked the seller to return back my money otherwise i'll open a case. Now because I had this really unpleasant situation i am really afraid to order anything from this website, even the clothes are unique and gorgeous. I need a honest opinions guys:)thanks
Wait and wait - then once you get the dress(after your event) and the material is garbage and the size is bogus, they don't return... and forget paypal helping (they must get part of the proceeds on this) they offered me finally a $20 credit on another purchase if I returned a $150 dress... are you kidding... RUN RUN RUN and don't look back... company should be shut down for criminal stealing
I just want to thank you for my dress I sent in my measurements and when I got my dress back it fit perfectly it looks just like the photo but in a different color they did a beautiful job looking forward to shopping with them again
Good quality of clothes with cheap price.
I was buying the dress and when the dress comes up, it's just the same as the display on the site with the best quality material.
This store was giving me great experience of shopping. They have an updated collection, never been so oldish in this store. The customer support service was very nice and very responsive. Fast in delivery.
I recommend this store to my bestfriend and she was satisfied too.
I have order dresses from TB Dresses only to find that Im still waiting on a order from May. After sending emails back & forwards I receive this email in response:
To: *******@hotmail.com
From: *******@newsletter.cardletter.com
Subject: Be aware! I'm boy killer
Date: Wed, 16 Jul 2014 03:26:57 +0800
Dress up! Making people like you
Please add TBdress Email to your email address book.
Having trouble viewing this email? Please Click Here.
How very unprofessional of this company. I have now reported this to the police.
I am left tracking the items that I have paid for. The customer service staff are rude
Dear Danni,
This is tbdress service on sitejabber. I'm so sorry for the problems you have met. Can u give me your order nunber so that i can check your dresses now? But one thing for sure is tbdress@newsletter.cardletter.com this e-mail is not our e-mail. We will check this e-mail as well. On behalf on tbdress, i apoligisze for the inconvenience caused. Waiting for your order number and sns@tbdress.com is my service mail for you.
Tbdress service
The shipping was fast and the dress is amazing. I was worried to order online and I've seen a lot of negative reviews but I have no complains. Very high quality and now I can't wait to walk down the aisle :)
Most of these reviews must be fake, some are the same with different users! Bad knock-off and horrible customer service. See http://www.complaintsboard.com/complaints/tbdress-california-c*******.html or www.bbb.org. When I received the dress I thought "Ok, so it's not the best knock-off, but I'll just return it." I'd send an email and wait 24 hours to receive a response that did not have anything to do with the email sent. It's like whomever responds copies and pastes a template without reading the email. I discourage anyone from ordering through the site. If you are going to purchase a knock-off (which I occasionally do) order through Ebay.
Tip for consumers:
No not use the site
Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!
Best regards!
TBdress team
I need to know when I am getting the dress that I ordered! The website says that once the item has been purchased it goes into processing and then it is shipped. The website specifically states that processing takes 7 to 9 calendar days and that shipping takes 2 to 5 calendar days. When I received the confirmation email for my order, it said that when it was out of processing they would send me an email with a tracking number so I can make sure that it is on its way. It has now been 16 calendar days and I have not received an email with a tracking number. I have sent numerous emails to the customer service people and I have received ZERO response from anyone! This is ridiculous. If I had known that this was a company that treated it's customers so badly, I never would have purchased anything from them. I will never do so again and I will tell everyone else I know not to either.
Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have immediately informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!
Best regards!
TBdress team
Ordered this dress for a friends wedding (I was matron of honour), there were 4 adult bridesmaid in total and we each had the same dress. Although we were all different shapes and sizes the dresses looked amazing. I ordered a standard size which meant I had to take the dress to the tailors to be shortened, also as I have a large bust and small waist I needed some adjustments to the top, although this was my fault I should have paid for a custom made dress. The tailor was very impressed with the quality of the dress and said it was much better made than some high end high street shops. I was so impressed with the quality of the dresses and speed of delivery, I recently ordered flower girl, junior and my bridesmaid dress for my sisters wedding as well.
My daughter is in a pageant and TBdress has the perfect dress. Yet it difficult to get in contact with anyone to check the status. I paid to expedite my order and still no one is available. I need the dress like yesterday. Order number *******. I really love the variety and styles, but customer service has to kick in soon.
Terrible experience with this company :(: ( :(: (such a waste of money! I order a winter jacket and it arrived after 2 months and chart size is bad did not fit me and i asked before to make sure and they say its good but in the end i end up without jacket for the winter! Waste of money. Now they want to convince me to change my review and they will give me back my money and they LIE! NEVER HAPPEN
Dont buy from this place!
* TBdress attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
Really so sorry for the inconvenience to you. And our customer service has refunded to you, please pay attention to your bank card. Sorry again and any question, please feel free to contact with us. Thank you.
Tbdress
I took a chance on purchasing a dress after reading some of the reviews. The dress arrived fast and the quality was amazing! The dress was slightly larger so I am exchanging it! Dealing with the customer service has been top notch! I am doing more shopping for sure!
Its an ideal place to do your online shopping and offer all types of outfits latest in the market and also makes online shopping easy and enjoyable because of their eye catching advertisement and offers. Not forgetting the kind and supportive customer care services. Keep it up guys though you should improve and reduce the days of shipment and delivery it would make it the best ever online shopping place globaly.
I got a very beautyful black leather handbag and a grey jacket for my boyfriend from tbdress.the reason why i may buy from tbdress again and again is because of they have no hidden charges and their goods are averagely cheaper compared to other stores dealing in clothsline. Tbdress also has efficient delivery system.
I was a little hesitant when I ordered because many of the reviews said this dress ran small. I ordered the Large according to the size chart and it fits perfect, and it looks adorable. Especially for the price, this dress is a steal. I also received it along with a bolero from the same place and it came really fast!
I ordered 4 dresses and 2 were damaged beyond repair. (quality on all of them are subpar) I sent pictures to TB Dress asking for a refund. They told me I have to pay for the return shipment. I told them I don't think I have to pay for the shipment when products are damaged, but they kept on telling me I had to. I gave up after emailing back and forth for 4 times. I told them I don't need the money back but I will write reviews how they handled the issue. Trust me, don't buy from them. You will regret it.
Hi friend,,
This is tbdress service on sitejabber. I am so sorry to hear your complaint like that. Please trust me that our return policy is forever valid: http://www.tbdress.com/help/Returns-Refund-Dispute-15/.
I am here wishing to help you with your return request. Please give me your order number first.
sns@tbdress.com is my service mail for you.
Looking forward to your order number.
Regards,
Tbdress service
At first when I received the dress, I was a bit disappointed that it was a flannel material and I thought it was cotton as stated on the website. But after my daughter wore it, it looked gorgeous! For $25, I can't complain. We are very happy with it!
Beautiful dress, can't wait to wear it for my reception. I ordered this nervously, wasn't sure if it would look quality, but it looks fabulous. It also came incredibly quickly. I will need to get it taken in a bit, ordered a size 4 which I thought would be tight, but it seems to run a little bigger than I thought. Well made, beautiful fabric, I will definitely be purchasing more items from here. Very satisfied.
I had a number of questions which were answered promptly and then once ordered the goods were shipped within the timescales stated and arrived by Fedex on the date. The dresses are lovely and really pleased with the outcome.
TB Dress is the place where I get frequent discounts on fashion wear and office wear alike but the prices are pretty high even after the discount. It is a perfect place to buy the once-in-a-lifetime wedding dress though.
I otdered 7 mens items beginning of this month, 6 items were sent in three deliveries, one came today on 30-12-15; still one item outstanding! Very very cheap quality and sizes are wrong: men's large size fits a 10 year old and men's small size fits a six year old boy! I will never wear something of this degraded quality even if the sizes were correct! Very disappointed! Even their website doesnt work properly, they dont respond to your email either, its not letting me post my review!
Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!
Best regards!
TBdress team
About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
Dear Kate A,
Thnks for shopping with tbdress. I am after sale [prepresentative from tbdress, This is my mail: sns@tbdress.com. Would you please let me know your experience with tbdress so that I could make something for you. For your current issues, please i'd also like to direct you to contact tbdress sales department by calling +86-29-68532816
VIP line: +86-10-56234566 or Email: Customer Service Dep. service@tbdress.com.
Kinds and regards
Tbdress service team