• TBdress

TBdress

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Overview

TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

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Top Positive Review

“Amazing Products”

R K.
10/5/15

Just received a wonderful dress ordered recently... It's really so beautifully made... The colour, fabric, quality, size - everything is so perfect for this year's lovely Christmas! Thank you very much, TBDress!^_^

Top Critical Review

“SCAMMERS WARNNING!”

Evana R.
1/10/22

My husband tried to suprise me with a beautiful dress for Xmas and guess what we still waiting on that suprise... he placed the order on November 19/2021 and today is January 10/21022... yes its a new year and no dress yet. Same as every other bad review on here, they take long to get to your email and it's always the same $#*!. "Hot item, we need 5 more days, please don't worry, be patient blah blah. How many reviews will it take to put this site down an out of ripping people off? Like who handles this type of $#*!? You already are robbing the world of so much and here we dumb $#*! keep supporting you! If you read these reviews and still go and purchase then you deserve what you get, just saying not trying to be rude but if the shoe fits. Reviews need to start with 0 as 1 star is to dam much...

Reviews (7,352)

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Reviews that mention popular keywords

customer service (448) wedding dress (201) shopping experience (168) return policy (53) order number (42) web site (40) return address (23) phone number (26)
Thumbnail of user suzannep148
1 review
1 helpful vote
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February 8th, 2020

Shambolic company - will not allow any returns of items- blame you fro ordering the item instead of dealing with the issue of the item - suggeestion was to give an 160.00 dress to charity? Why not allow a returns as websites suggests? DO NOT USE

Thumbnail of user jenniferb153
1 review
0 helpful votes
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November 30th, 2015
Verified purchase

I ordered a dress from this site about 2 months ago and I will say I recieved it quickly and it was exactly how it looked in the picture. I am placing another order today and hopefully I can get it before the holidays

Thumbnail of user preciouse1
1 review
0 helpful votes
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October 11th, 2015
Verified purchase

I loved the dress. The sewing was impeccable. Precise and on point. The shipping was super fast. Excellent customer service and feedback. Will definitiley shop here again.In fact i am actually ordering another dress

Thumbnail of user edwind8
1 review
0 helpful votes
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October 31st, 2014

I have a 50th birthday party to attend in November and I have been looking for an outfit to buy for the occasion. A friend introduced me to this site and it took me 2 days to go through each link to view the dresses.

These dresses are just out of this world and I finally settled on a gold outfit. Now I just have to wait for it to arrive and try it on. I hope to buy more from this site in the future.

Thumbnail of user dianaa9
1 review
1 helpful vote
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January 30th, 2014

DO NOT BUY FROM THIS WEBSITE!
Even one star is too many.
Unless u call them they dont answer any emails and even then its no use.
I ordered a number of items and ALL look differently once i got them.
A shirt that looked tight fitted on the pics is really really wide... the measurements are wrong and one dress that had a close up pictures of it looked like had a fine fabric in real life was super cheap and transparent completely!

Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Dear diana a.

This is from tbdress service. I am so sad to hear your shopping experience like that. In the past 2 weeks, many customers mails or calls might be little response, cause its biggest holiday. Now everything is fine as usual. Please do not hesitate to contact tbdress sales person by calling +86-29-68532816
VIP line: +86-10-56234566 or Email: Customer Service Dep. service@tbdress.com.

On behalf of tbdress, I apologize for not meeting your demand. Hopefully tbdress service team could get your complaint resolved at your satisfaction.

P.S.: this is my service mail :sns@tbdress.com for any your help as you like

Kinds and regards
Tbdress service

Thumbnail of user reneej12
1 review
2 helpful votes
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February 16th, 2016
Verified purchase

I was searching for the perfect love maxi dress but didn't want to spend over $100 for it and find it online. To my surprise the price was so cheap but in person the dress was stunning. I couldn't be happier and can't wait to buy more dresses!

Thumbnail of user georgies
1 review
0 helpful votes
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May 8th, 2015

The designer did such a beautiful job creating our rings for the wedding. Beginning with a gorgeous, unique engagement ring and finishing off with a stunning wedding bands for my fiancé and I. I get compliments on my ring wherever I am! I would definitely recommend them again!

Thumbnail of user emilyd34
1 review
0 helpful votes
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September 25th, 2015
Verified purchase

I was in a squeeze to find a homecoming dress and then found one that I loved at TB Dress! I had a lot of questions and emailed the company and got quick and helpful reaponses back in less than an hour! Super friendly and helpful! Great company!

Thumbnail of user christinaw326
1 review
1 helpful vote
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November 18th, 2020

I ordered three wedding dresses form them over 400 dolllars. I only received one dress that was NOT the dress I order. I canceled the other two because the shipping was taking way to long when they charge you right when u order. So a total refund of 211.00 for so I was out over 200 dollars and have to keep one dress I never order. Do not order from them you will pay and never get anything in return.

Thumbnail of user bilalk4
1 review
0 helpful votes
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December 25th, 2015
Verified purchase

Nice jackets available and very cool colors. Recently ordered Shearling PU Men's Jacket and looking forward to receive it and very excited. The good thing is order placement is very easy and hope to get my order on time.

Thumbnail of user jant192
1 review
0 helpful votes
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May 4th, 2020

I placed my order on January 27th and its now May 4th and I still haven't received my dress. I paid around $34 for the dress and was so excited for it to arrive but they kept saying their factory was running slow. They actually answered to my emails but i don't reccomend anyone buying from this company.

Thumbnail of user belindaw10
1 review
7 helpful votes
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February 22nd, 2016

I did everything TBDress asked me to do in order to get a refund on a dress I purchased that did not fit and the color was wrong I took photos of the dress in HD and emailed TBDress three times, and still they will not respond to my emails. I am just asking for a refund, but at this point I would be happy with an exchange for the same value I paid of almost $100.00 for something else. I don't know what to do other than contact consumer affairs and the BBB now.

Tip for consumers:
If you use this site, beware because you will find if vitally impossible to return an item. TBDress will not respond to any of your emails.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

Thumbnail of user glendas256
2 reviews
38 helpful votes
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May 4th, 2020

I ordered 2 dresses back in February. Got one dress but it wasn't the one I ordered. I contacted them and they wouldn't let me return it. They have never sent the second dress, as apparently they lost it in the warehouse. They've lied over and over to me. I would never recommend them. Horrible company and fraudulent pictures of merchandise!

Thumbnail of user ruthr9
2 reviews
2 helpful votes
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December 5th, 2014
Verified purchase

I have already worn my hoody several times. The ONLY issue, is that the white lining does NOT extend all the way down as the picture shows, it cuts off at the hoodie line. I do love the asymmetrical zipper and the longer cuffs. I like my hoodies to be a littler larger on me than my fit, so I should have ordered a size bigger but it definitely fits true to size.

Thumbnail of user tarap10
1 review
1 helpful vote
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March 12th, 2015

Recent purchase Z i was surprised when I called dhl to ship back dress international fee would be $166.00 since I don't ship international often. I was encouraged by DHL to get the tbdresses to pay for return shipping. I cant believe a 179.00 dress would cost 166.00 to return. Buyer beware.

Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
I am so sorry to hear that you had an unpleasant experience with us, if you want to return the items back to us, please check our return and refund policy via this link http://www.tbdress.com/help/Returns-Refund-Dispute-15/ and send emails to service@tbdress.com or call +86 29 82016886 and contact with them to raise a complaint in order to get a refund. Thank you for your cooperation!

Thumbnail of user clairea3
2 reviews
4 helpful votes
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December 9th, 2014
Verified purchase

I bought a dress on TBdress.com, the dress is very form fitting and super stretchy. I can wear it to the office with a nice bazer, and outside the office for a sexy date night! The material is good quality and the style is perfect. Highly recommend website! I love my dress! :)

Thumbnail of user braelinc
1 review
3 helpful votes
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March 28th, 2020

I ordered a dress from this website using their sizing chart. When I received the dress, the collar scratched my neck and made it red, and I couldnt even lift my arms above my head. I contacted customer service asking for a refund and they refused to give me the full refund that their return policy promised. According to the return policy, anything faulty on their part is entitled to a full refund. I've been chatting with customer service for a week now and they still refuse to give me my money. DO NOT BUY FROM THIS COMPANY.

Thumbnail of user emilyb26
1 review
0 helpful votes
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August 20th, 2014
Verified purchase

Have had some problems in the past buying so I made this order with some worries. However, I thikn too much bad and what really impressed was the performance of the company. The item was packaged and dispatched the day of order; arriving the very next day though the shipping cost was paid myself. Really fast delivery and very good dress!

Thumbnail of user mirandac4
1 review
0 helpful votes
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January 22nd, 2016
Verified purchase

I ordered a dress that I was interested in for my 21st Birthday. I was sort of freaking out after I saw the processing and shipping time because I was scared that I wasn't going to receive it in time. I couldn't have been more surprised than I was this afternoon when I got my dress almost a full week before my party! It fits perfectly and is exactly like the picture!

Thumbnail of user sandral55
1 review
2 helpful votes
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November 21st, 2015

I made a purchase on November 4th. Item was paid in full. On Nov. 10th I sent them a message asking if they knew the ship date yet. I was told within 5-9 days. Nov. 15th rolls around still no word. I sent another message and was told they looked into it and would send me an email once it shipped. Today is Nov. 19th and I've yet to receive information that item has shipped. So its been exactly 14 days now not including the day I actually ordered my dress and I have yet to see anything in regards to my dress. I bought this dress to wear for a function it looks beautiful. The sad part is It wont be here in time now to wear. Is this how you do business? At what point do you cancel your order?

Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

Thumbnail of user meroyl1
2 reviews
5 helpful votes
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November 26th, 2014
Verified purchase

The dress is wonderful, i fell in love. The qualitiy is absolutely high.
I ordered custom size and it fits perfect. I ordered with express shipping and have it 15 days later after i ordered it cant be faster (germany).
Super work TBdress team, big lovely thank at all dressmasters who work on my dress. Its so beautiful. I will definitely order from you again.
Lovely greets Derya

Thumbnail of user valeryh
1 review
2 helpful votes
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January 15th, 2014

It's actually ZERO STARS, but i had to pick something to submit my experience! I wish i would have read the reviews here before i purchased my jacket. The jacket i received was not the same as the one advertised, the color was different and the length was shorter. I followed their return policy (email them a pic of what you received - i sent them a pic of what i received with a side by side view of what they advertised). Their response was to offer me $5 back and a discount on a future order! Are you kidding me?! There will be NO future orders from this company! Be warned, do NOT order from them. They offer a return policy that they don't adhere to. SCAM SCAM SCAM!

Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Dear valery h.

Thnks for shopping with tbdress. I am so SORRY hear your shopping experience. Could you please let me know your order number so that I could know your situation. Or I would like to direct you to tbdress sales department: by calling +86-29-68532816
VIP line: +86-10-56234566 or Email: Customer Service Dep. service@tbdress.com.

On behalf of tbdress, I apologize for not meeting your demand. Hopefully tbdress service team could get your complaint resolved at your satisfaction.

Kinds and regards
Tbdress service team

Thumbnail of user chaimab
1 review
0 helpful votes
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January 19th, 2017
Verified purchase

Its a very nice exoerience and the products are amaising. So for that i invite you dear reader to visit this website and take advantage of these wonderful products and attractive prices. In addition you can also take advantage of significant discounts.so dont hesitate to have this experience.

Thumbnail of user kristens13
1 review
6 helpful votes
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September 24th, 2014

SO MANY things wrong with this site! I ordered a winter coat on this site but not know my coat would be coming from China so it took about 3 weeks to receive in the mail. I was a little worried because I got absolutely no confirmation email after I made the order. The website led me to a BLANK page when I tried to track my order. Customer service was slow and I received no response when I emailed them the FIRST time. Once I finally got my coat, I ordered a medium and the arms were at least 10 inches too short and I could barely button it up. Now I am not a big person so clearly the sizing isn't correct. When I contacted the website to find a way to return the coat, they told me because I received the size I ordered, I would not be able to return the coat. Now I am stuck with a $50 coat that I will never be able to wear. I do not recommend this website to anyone.

Tip for consumers:
Do not order from this site!!

Service
Value
Shipping
Quality
Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Dear Kristen,
This is tbdress service on sitejabber. I am so sorry to hear your complaint like that. Please trust me that our return policy is forever valid: http://www.tbdress.com/help/Returns-Refund-Dispute-15/.
Please give me your order number so that i can chek the details for you.
sns@tbdress.com is my service mail for you.
Looking forward to your order number.
Regards,
Tbdress service

Thumbnail of user annaj21
1 review
2 helpful votes
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January 18th, 2014

I would like to return some items I ordered cos it's absolutelly poorly quality, they look different like on picture on your site, they are short not size like supposed to be and everywhere are fibres which shouldn't be. Another thing annoying me is that items don't have tags with informatinons like size, material and many others. By the law they should have. So u break law and I will contact my lawyer about it if I can do anything about it if u not return me money back. Thanks Anna

Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Dear Helena M.
Thnks for shopping with tbdress which is honetly doing business for years, although there are many disadvantages for us to improve. Tbdress is trying to be doing better and better. Be sure to take correct size for your measurement, you may confirm your specific sizes through tbdress customer service here: y calling +86-29-68532816
VIP line: +86-10-56234566 or Email: Customer Service Dep. service@tbdress.com.

On behalf of tbdress, I apologize for not meeting your demand. Hopefully tbdress service team could get your complaint resolved at your satisfaction.

You may personally contact me: sns@tbdress.com

Kinds and regards
Tbdress service team

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From the business

About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

Company Representative

Thumbnail of user aaronl22
Aaron l.

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