• TBdress

TBdress

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Overview

TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

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Top Positive Review

“Amazing Products”

R K.
10/5/15

Just received a wonderful dress ordered recently... It's really so beautifully made... The colour, fabric, quality, size - everything is so perfect for this year's lovely Christmas! Thank you very much, TBDress!^_^

Top Critical Review

“SCAMMERS WARNNING!”

Evana R.
1/10/22

My husband tried to suprise me with a beautiful dress for Xmas and guess what we still waiting on that suprise... he placed the order on November 19/2021 and today is January 10/21022... yes its a new year and no dress yet. Same as every other bad review on here, they take long to get to your email and it's always the same $#*!. "Hot item, we need 5 more days, please don't worry, be patient blah blah. How many reviews will it take to put this site down an out of ripping people off? Like who handles this type of $#*!? You already are robbing the world of so much and here we dumb $#*! keep supporting you! If you read these reviews and still go and purchase then you deserve what you get, just saying not trying to be rude but if the shoe fits. Reviews need to start with 0 as 1 star is to dam much...

Reviews (7,352)

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Reviews that mention popular keywords

customer service (448) wedding dress (201) shopping experience (168) return policy (53) order number (42) web site (40) return address (23) phone number (26)
Thumbnail of user jaqckiej
1 review
3 helpful votes
  • Send Message
September 28th, 2014

TBDRESS IS A SCAM! DON'T BUY IN THIS WEBSITE. JUST RECEIVED A DRESS I BOUGHT FROM THEM, REGARDING DELIVERY IT TOOK 40 DAYS MORE THAN PROMISED. REGARDING QUALITY, THE DRESS I RECEIVED HAD NOTHING TO DO WITH THE PICTURE AND THE SIZE WAS WRONG... USELESS! WHEN I REQUESTED A RETURN/REFUND, THEY REPLIED THAT I NEEDED TO PAY FOR SHIPMENT AND CUSTOMS TO CHINA... IMAGINE THAT!

Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Dear customer,
Firstly thanks for shopping with tbdress, which has been honestly doing business for years. And return policy is also valid all the time. Would you please let me know what had happened to you there and your order number? This is my mailbox :sns@tbdress.com for your news.
Or You may contact here tbdress customer service here: by calling +86-29-68532816
VIP line: +86-10-56234566 or Email: Customer Service Dep. service@tbdress.com.

On behalf of tbdress, I apologize for not meeting your demand. Hopefully tbdress service team could get your complaint resolved at your satisfaction.

Kinds and regards
Tbdress service

Thumbnail of user sharons117
1 review
1 helpful vote
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February 17th, 2016
Verified purchase

I've ordered from this website and my experience is kind of shaky my first order I'm waiting and waiting so I emailed the company to see what the hold up, the reply was one of the items I orders was not in stock if I hadn't emailed you I would have been waiting longer then I was. Your shipping takes to long Thank you

Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible?
I’m looking forward to your reply, thank you very much!

Best regards,
TBdress Team

Thumbnail of user karena32
1 review
1 helpful vote
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August 14th, 2014
Verified purchase

My experience with tbdress is super. The items i received all in good condition and good qualities. They have all different style dresses and shoes, it's really convenient shopping here.

Thumbnail of user mc425
1 review
0 helpful votes
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November 22nd, 2015
Verified purchase

Received item 3 weeks after putting in the order.
Looks pretty good, and has a good fit... heard some bad reviews about this site, but i'm happy with this order.

Thumbnail of user corneliaw
1 review
1 helpful vote
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July 26th, 2014

Tbdress is an awesome site, where you can find everything you need. I bought some jewelry for my girl and she was amazed about it. I recommend it to everyone."

Thumbnail of user richien5
1 review
4 helpful votes
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October 23rd, 2015

I ordered five items from this website over two weeks ago, I received an e-mail a few days after making the order saying that only one item had been sent, the money has also been taken out of my bank account. I have asked three times by e-mail when the rest of the items will be sent and have heard nothing back since. I was also sent a tracking number for the item, when I typed it in I was told there was no order matching this number. I would advise you never to order from this website as I do not believe this is not a real website. If you are looking to order cheap, good quality items from China I would recommend jjshouse.com myself and my fiancee ordered from jjshouse for our wedding, it was reasonably priced, very good quality and delivered from China to Ireland in less than a week. Very good value, even with duty tax included. We were very happy with this product. We were expecting tbdress to be of similar quality and efficiency, but having received nothing, or not even an e-mail we are very disappointed, I am beginning to believe more and more that this is a scam website.

Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have immediately informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

Thumbnail of user wilekyz
1 review
1 helpful vote
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October 31st, 2014
Verified purchase

My dress bought on this website is great for fall and winter. Looks super cute.The sweater material is soft and well made. Very versatile dress! I will come TBdress again.

Thumbnail of user asiae2
1 review
0 helpful votes
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January 21st, 2017
Verified purchase

They have a great variety of dresses to choose from especially if your prom. I love them and they are just stunning beautiful, I would definitely recommend them for sure.

Thumbnail of user avivab1
2 reviews
3 helpful votes
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September 24th, 2014
Verified purchase

I often browse facebook, often see tbdress published a lot of beautiful wedding gown, but especially in love the A-Line One-Shoulder Sequins Hollow Out Prom Dress one, immediately bought her, I ordered a custom size, the amount of time a little long, but I can understand, the seller is very intimate, customized don't accept money, is really a big love

Thumbnail of user markk35
1 review
1 helpful vote
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October 12th, 2013

We ordered 6 items from this Website and finally received 3 items. No Explanation with the mail nor any answer on our E-Mail requests.
Stay away from this spam site.

Thumbnail of user abbeyl
1 review
0 helpful votes
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January 15th, 2015

Excellent dress, reasonable price, fast delivery and nice service. Your website is the best shopping website I know. I will order more from you in the future. Keep going, TBdress!

Service
Value
Quality
Thumbnail of user michaelo13
1 review
3 helpful votes
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September 28th, 2013

I strongly discourage anyone from purchasing from this website. My fiance tried to purchase a wedding dress from this website and after she received the dress she was incredibly unhappy.

First: She ordered her dress with tie up back, and they delivered one with a zipper back.

Second: The dress did not match the picture that the website advertised.

Supposedly they have a "satisfaction Guarantee" but when we tried contacting the company they have been blowing us off for months. They have been offering "20% discount on future purchase" which is ridiculous because you only get married once!

When we turned this down an insisted that they refund us due to the fact they delivered a product that was not as ordered they refused and just kept ignoring what I said in the emails and just kept emailing me 'pre-canned' emails that did not solve my issue.

Now after 20 emails and they are still refusing to accept the dress back. That is not a "satisfaction Guarantee". They are likely to reply to this review asking me to talk to their customer service. People reading this review do not take that as being resolved! I've been doing this for 2 months now and nothing. Their customer service is a joke. They do not even read the emails.

Buyer Beware!

Edit: I'm not the only one! http://www.scambook.com/company/view/*******/TB-Dress

Check out that link, it leads to a scam reporting website!

Thumbnail of user cheyennes3
1 review
13 helpful votes
  • Send Message
October 3rd, 2015

I ordered from them on august 18 and it is not September 30 i still haven't gotten anything. I kept asking for a refund and they keep telling me to call the post office when they never gave me a tracking number. STAY AWAY FROM THIS WEBSITE!

I normally never write any reviews but i had to with this one to keep other people from getting victimized!

Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have immediately informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

Thumbnail of user joycem17
1 review
1 helpful vote
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April 8th, 2014

I ordered from TB dress and the clothing arrived as expected. I was SO excited to open the package but to my shock, all of the clothing looked EXTREMELY CHEAP and UGLY. The material and quality was so poor that I could have done a better job sewing it myself! The buttons on the jacket I ordered are ALL FALLING OFF, and the stitching is done very loosely. DO NOT expect the products you order from this website to look like the picture because they definitely will not. The jacket I ordered looks hideous on, and looks like I am wearing a paper bag with buttons. I have already submitted an order complaint to the website. I also looked online and a lot of the website's pictures appear on other websites too. VERY VERY FISHY. It seems that they are taking others' pictures, and trying to replicate it themselves with cheap materials, which is ILLEGAL. DO NOT ORDER FROM THIS WEBSITE! You will be disappointed.

Thumbnail of user jodyp90
1 review
1 helpful vote
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April 27th, 2021

I ordered 2 black dresses to try for a wedding. Same dress, two different sizes. Took forever to receive, when I got them, they were at least 3 sizes smaller than what they should have been. They will not let me send them back. I have asked over and over for a return address. DO NOT ORDER FROM THIS COMPANY! I AM OUT 400.00 AND HAVE 2 DRESSES THAT WILL NEVER BE WORN!

Tip for consumers:
don't use this site

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user sharonb47
1 review
10 helpful votes
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February 9th, 2015

Do not buy from this company a total rip off, shoddy goods that come form China, you cannot get your money back or return your goods and to top it off you also get stung with a bill for shipping costs even though TB Dress have already charged you for shipping, this company should be banned from trading! STAY AWAY FROM THEM

Tip for consumers:
DO NOT BUY FROM THIS COMPANY !!!!!!!!!!!!!!!!!!

Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
I am so sorry to hear that you are not satisfied with our service, hope you could kindly understand that we totally allow customers to return the items they are not satisfied with, and we could give customers a full refund for the products' price. Could you please tell me your order No.? After you have sent me the order NO. Then I will contact with your exclusive customer service representatives and let them solve your problem as soon as possible. Please give me a reply via sitejabber or you could send emails to sns@tbdress.com, so we could check the order status and solve your problem as soon as possible! Thank you for your cooperation!

Thumbnail of user mabelb7
1 review
1 helpful vote
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August 15th, 2014
Verified purchase

I am really happy with my dress, the quality is perfect, It is just exactly like the photo. I order a 8 size, IVORY, it looks white, shiny, and the length is perfect, I have to take to fix a little because I want to wear it complete fitted.

Thumbnail of user bessj
1 review
0 helpful votes
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December 15th, 2014
Verified purchase

I fell in love with the dress on TBdress at the first sight of it and it really did not let me down.
The tulle fabric is of high quality and it feels comfortable.
Will come to buy more next time. :D

Service
Value
Shipping
Returns
Quality
Thumbnail of user angelam67
1 review
1 helpful vote
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October 18th, 2015
Verified purchase

I like the site because it is easy to navigate. It also has a variety of things so I can basically shop from head to toe all at one place and the prices are fair! Where have I been all this time?

Thumbnail of user lulul1
1 review
1 helpful vote
  • Send Message
October 26th, 2013

Most of the good reviews written on here about this website are written by TB dress itself, SO OBVIOUS and such a horrible representation on their part. Horrible site, never buy from it DON'T waste your time. The few people who got their orders successfully are RARE cases NOT worth the risk. It is also NOT worth funding a website that is so fraudulent.

Thumbnail of user bogdanm4
1 review
0 helpful votes
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December 19th, 2015
Verified purchase

Great web surfing experience, the shipping is a low slow to process, took a few day from when I placed the order to when it was shipped, but I live across the globe so it was a great experience and I am waiting for the products to arrive in a few days I hope

Thumbnail of user colettec1
1 review
3 helpful votes
  • Send Message
July 16th, 2014

I am based in Ireland and ordered a number of items. They did arrive within 2 weeks as promised but the majority of items were badly made and did not match up to the description on their website, the items are quite short ( 1 which fits my 10 year old daughter perfectly). Items were quite cheap so I guess you get what you pay for! What really annoyed me was the customer service - the worst I have ever encountered - I emailed asking what i needed to do to return the items. I was told I couldnt as they were custom made to my order. I emailed back stating they were all "One Size" - and i did not made any specific requirements. I was then told "did i look at there size chart" and id be better off keeping them and giving them to a friend if I was not happy as shipping costs were high - they were extremely rude in the e-mail. They do not want people to return anything and make it extremely difficult. I would advise people do not shop with this company - no comeback and impossible to deal with if there are any problems!

Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Dear Colette,
This is tbdress service on sitejabber. I'm so sorry for the problems you have met. I got it that your dress is unfit for you. Would you please let me know your order number so that I could get know details about your order? Please trust me that our return policy is forever valid
http://www.tbdress.com/help/Returns-Refund-Dispute-15/.
I am here wishing to help you with your return request. Please give me your order number first. sns@tbdress.com is my service mail for you.
Looking forward to your order number.
Kinds and regards
Tbdress service

Thumbnail of user amyh29
1 review
11 helpful votes
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August 29th, 2013

This was the worst decision I could have made to purchase a dress through this site. They use glue stickk to attach lace and had such jagged seems. The fitting was COMPLETELY OFF. I have been avoided for my refund as the satisfaction gaurantee had indicated I would get and don't know what to do now!

Thumbnail of user catherines1010
1 review
3 helpful votes
  • Send Message
July 7th, 2022

If I could give this company a zero review, I would. They sent me the wrong dress and haven't responded to the dozen or so messages I've sent to them. I want a refund for their error

Tip for consumers:
Just don't!

Products used:
Wedding dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user vickia53
1 review
1 helpful vote
  • Send Message
April 17th, 2019

I ordered this item WELL over 35 days ago... still says my order is "PREPARING"! This is NOT ACCEPTABLE! TBDress is a FRAUD... and I WILL tell everyone... on social media! You just take our money and assume we will forget! Well NO... I DID NOT FORGET. I have ordered many times from overseas and have NEVER had to wait this long! TERRIBLE COMPANY, HORRIBLE SERVICE.

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From the business

About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

Company Representative

Thumbnail of user aaronl22
Aaron l.

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