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TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
Just received a wonderful dress ordered recently... It's really so beautifully made... The colour, fabric, quality, size - everything is so perfect for this year's lovely Christmas! Thank you very much, TBDress!^_^
My husband tried to suprise me with a beautiful dress for Xmas and guess what we still waiting on that suprise... he placed the order on November 19/2021 and today is January 10/21022... yes its a new year and no dress yet. Same as every other bad review on here, they take long to get to your email and it's always the same $#*!. "Hot item, we need 5 more days, please don't worry, be patient blah blah. How many reviews will it take to put this site down an out of ripping people off? Like who handles this type of $#*!? You already are robbing the world of so much and here we dumb $#*! keep supporting you! If you read these reviews and still go and purchase then you deserve what you get, just saying not trying to be rude but if the shoe fits. Reviews need to start with 0 as 1 star is to dam much...
My dress is absolutely perfect! I'm 5'8 and it's the perfect length! I'm in school studying law and it's honestly such a sophisticated piece, i love wearing it to school! I get so many compliments, it's nice breathable, stretchy material! Def recommend! Shipping was pretty fast on my order too
Date of experience: November 24, 2014
Make sure to read the return policy very well. If they make a mistake on your custom dress they WILL NOT return it because they are located somewhere in china and shipping is too much.
They added sleeves to my dress--- By mistake!
And are offering a 20 dollar discount so I can pay far more than 20 dollars to fix it.
I would not recommend buying a dress from this company. Horrible customer service.
Date of experience: April 10, 2019
Everything was wonderful! The selection is lovely, and I bought a green vintage dress that would've been almost $90 for just over $20, so the sales are fabulous. I love the fact that you can hold an order and delay payment- I wish more companies had that as an option!
Date of experience: August 12, 2015
I have nothing but good things to say about my dress. It fit me very well, aside from the fact that I am 5 foot 2, and I wore 5 inch heels, and so I had it shortened a little. I've never felt so lovely. The way it flows is so elegant. Everyone at prom was clambering to me to compliment it. People talked about it for days. I will certainly order more from Tbdress.
Date of experience: December 3, 2014
This site is nicely made. The site offers different range of dresses that are excellent. The material used to make them is of high quality and too fine. Another adorable thing that they have is the low price! That's definitely an amazing thing to buy quality dresses at such a low cost! The designs and all is too good. I'm usually skeptical about buying online but this decision was great. I'm glad that I stumbled upon tbdress.com
Would recommend this site to everyone!
Date of experience: November 28, 2014
I'm only giving 2 stars because the coat is absolutely adorable. Unfortunately my husband ordered me a bigger size than normal to be safe and it still doesn't fit :( when he contacted the customer service their solution was for us to give the coat to a friend or try to resell it myself and they will give us a $7 discount on a future purchase. We did not accept this and asked for a refund. They said we can send it back but we have to pay the shipping, we have to insure it for $45 and if it's not in original packaging they will not accept the return. We had to take it out to try it on! So we are now stuck with a gorgeous coat that I cannot wear :(
Date of experience: November 26, 2014
It has been well over 5 months since I order my dress, I paid $20 extra to have it expedited & still it never arrived. The event passed so I asked for a refund. Mind you there is no telephone number to contact them only via email. They finally responded about 3 months ago asking if I still wanted my order which I told them no & asked for my refund. Still nothing! Horrible site! Horrible service! SCAM! BEWARE!
Date of experience: June 2, 2020
For taking your money and then after 5 days informing you they don't have the item. Then have the cheek to expect you to choose something else. Don't they realise if I had wanted something else I would of chosen it in the first place. This will be my first and last order from them. Their customer service is also very bad and leaves a lot to be desired. Trying to get a refund is almost impossible.
Date of experience: November 24, 2015
Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible?
I’m looking forward to your reply, thank you very much!
Best regards,
TBdress Team
Was delivered in a reasonable time. Very true to size, lovely dress and is a lovely fit. Has padding as the bra but didn't give enough support for me so had to wear a strapless bra. Would highly recommend this dress to women of all sizes! Fits perfect and felt amazing in it
Date of experience: April 1, 2014
Everyone I spoke to here was so friendly and helpful, from the people that greeted me upon opening the live chat to my lovely designer who was very patient with me as I worked through what I wanted, and was great at interpreting my thoughts into a beautiful design. They were able to do everything I asked, and I got a perfect dress as a result of their ability to follow instructions. A big thanks to everyone involved in the process.
Date of experience: May 5, 2015
I just received a very nice looking jacket today. Good News: it arrived and looked just as
Good as it did in the picture. Bad news: The xxl size which I ordered was the SMALLEST
Xxl, that I've ever seen. It looks like it would fit an obese eight year old. I hope there is some
Kind of mistake. I am 6'5' and weigh 223 lbs. This jackets sleeve just went to my elbow. I
Sure hope there is a mistake.
Date of experience: November 11, 2015
Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible?
I’m looking forward to your reply, thank you very much!
Best regards,
TBdress Team
This dress is gorgeous! I ordered 3 for my bridesmaids and they each turned out amazing. The colour was dead on and everything was of exceptional quality, All 3 dresses need the straps adjusted minimally, but we chose from the size list. I was also pleasantly shocked to pick my box from TBdress!
Date of experience: August 18, 2014
This website is garbage. I ordered 3 dresses for myself and two other bridesmaids. They look cheap and don't fit. In order to return them and get a refund they want me to send pictures of the dress, which is completely ridiculous! I will never order or tell anyone to order from here.
Date of experience: August 25, 2014
Hi Katie,
This is tbdress service on sitejabber. I am so sorry to hear your complaint like that. I got that the clothes you ordered is unfit for you. Please trust me that our return policy is forever valid: http://www.tbdress.com/help/Returns-Refund-Dispute-15/.
I am here wishing to help you with your return request. Please give me your order number first.
sns@tbdress.com is my service mail for you.
Looking forward to your order number.
Regards,
Tbdress service
So I had posted on here a few days ago about my wedding dress and what a wonderful experience I had. Well my sister's dress came in 2 days after mine and it is actual perfect! It was the right size and color and fits right. It looks just like the picture. I feel like I hit the jackpot. We spent less than $300 on both our dresses. They came in time for alterations (if needed). So my experience with rb dress is not like some others... I would buy from they again and I would recommend to my friends and family based off of how well my ordering this time. Good luck shopping!
Date of experience: October 13, 2015
BEWARE! I was asked to be the maid of honor at my friend's wedding, last minute. She purchased my dress from this website. Her wedding is tomorrow and its been two weeks and still no dress. We paid extra for shipping, it said 5-7 days! We contacted them only to find out they make their dresses in a SWEATSHOP! They are made to order and they REFUSE(!) to refund your money.
Date of experience: July 5, 2013
I absolutely love the variety in all of the inventory. I like how the sizes fit accordingly because it is difficult to shop for clothing online. The styles are never boring. There is not one woman in this world that wants to show up at an event wearing the same dress as another woman. There is clothing for every body type at a very reasonable price.
Date of experience: December 9, 2015
I have continued to love our experience working with Tbdress. My first experience with the site was beyond amazing and they made the dress of my dreams. This time making the wedding band was nice but not up to par as the first time. It seemed our designer was always a little slow in getting back to us and always said that the office was busy. So glad we decided to make the band many months ahead of time! Overall, wonderful company and loved the finish result.
Date of experience: May 5, 2015
I finally got my order in the mail and they were horribly made and way to small to even get over my head. SOOOOOOO CHEAP!
They do not respond to email and on line chat refused to give mailing address to return. They require photos showing they don't fit. Costs a fortune to send back to China and they took over a month to get here. Horrible company. Don't be fooled by the low prices and pretty pictures, they are not what you'll get in the mail.
Tip for consumers:
DONT BE FOOLED. looks good on website and is super cheap when you finally receive in mail. No way to return.
Date of experience: October 20, 2014
Dear DONNA,
I'm sorry that you had a bad shopping experience on our website. Every business has its return policy, we need evidence to process the return. Just imagine if every customer asks for return without evidence, our business won't run normally. So, please understand us. On the other hand, could you please give me your order number? We will contact you and make up for you.
Thanks for pointing out our disadvantages! We will avoid these disadvantages as soon as possible to make our website become better and better.
Best regards!
I had bought a shirt of that style in the past and for over 2 years i have been searching for something similar to it, and i found this site and boom there is my shirt, not only i got my shirt, i also got it at a price that i don; t believe i would find anywhere else here on earth. Join the movement and lets shop until we drop, because this website will not leave us with a whole in our pocket.
Date of experience: November 30, 2015
The website indicates full refund if you are dissatisfied with the product. Its clothing, so of course you dont know if it fits or looks right till you see it. They said you must pay return shipping. OK. Nowhere on the website does it indicate it must be returned to China or that the hidden shipping costs are $100's of dollars, so there will effectively be no refund.
Tip for consumers:
Never, never use this company unless you just like to throw money away
Products used:
none
Date of experience: September 20, 2021
I bought recently this wedding dress for my future wife and it is amazing! It is exactly as the one in the picture, really detailed and very good quality! The shapes, the fabric and the details like the beading are exactly as described on the website. The service from tbdress is great. They always keep you informed about the progress of your items and provide you with tracking code so you can check any time with UPS. We totally recommend it!
Date of experience: September 3, 2014
This site is a scam, mostly people who write good reviews are the 'insiders' or the blogger who get paid from it. Just stay away from this site because they rip us off, better but on other place with better service and quality!
Date of experience: June 8, 2014
It is much nicer and more relaxing to shop from home. Not having to deal with pushy sales people and crowds makes your shopping experience so much better.The prices and the selection are so much better than any store I have ever experienced.
Date of experience: October 6, 2015
I received a horrible quality suit that was not anywhere close to sizing that was listed on page. Now they won't respond to any emails or FB messages and I can not get through by phone. This company is a scam, stay away!
Date of experience: February 11, 2021
Blew the expectations away for a picky customer! I came to the design crew with pictures of a design I liked and a tall order of things I wanted to cram onto the embroidery wedding dress. They were able to narrow down what I really wanted in all that jumble. The end result is far more beautiful than the original displayed in the picture and the one conceived in my vision. The dress and its accessories are gorgeous! Start to finish, the staff was exceptionally patient, knowledgeable, and had perfect customer service - not to mention unbelievable skill.
Date of experience: May 5, 2015
About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
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Dear Jennie,
I'm sorry that you are unpleasant with your shopping experience. Could you please tell me your order number? We will contact with you and solve your problem with your order number as soon as possible.
Thanks for your review!
Best regards!