TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
Just received a wonderful dress ordered recently... It's really so beautifully made... The colour, fabric, quality, size - everything is so perfect for this year's lovely Christmas! Thank you very much, TBDress!^_^
My husband tried to suprise me with a beautiful dress for Xmas and guess what we still waiting on that suprise... he placed the order on November 19/2021 and today is January 10/21022... yes its a new year and no dress yet. Same as every other bad review on here, they take long to get to your email and it's always the same $#*!. "Hot item, we need 5 more days, please don't worry, be patient blah blah. How many reviews will it take to put this site down an out of ripping people off? Like who handles this type of $#*!? You already are robbing the world of so much and here we dumb $#*! keep supporting you! If you read these reviews and still go and purchase then you deserve what you get, just saying not trying to be rude but if the shoe fits. Reviews need to start with 0 as 1 star is to dam much...
OK after reading these reviews I'm worried about my order! I placed an order at the end of September hoping it gets here before Halloween as it's part of my costume. I still do not have confirmation of shipping. Has anyone confirmed this is a scam? Did you get your money back? And what about all the follow-ups I've seen TB Dress post below, did anyone receive compensation?
Thanks!
Date of experience: October 6, 2014
What a SCAM! It's obvious the TBdress stacks these reviews with 5*'s. None of the reviews that have 5 stars make any sense. They are a dress factory in China. Nothing arrives from them in "3 days" etc. They are terrible at responding to email's about orders. After realizing their crazy "processing" (12-18 days) and long shipping times (did I mention they are in China?), I have been attempting to cancel my order, with no response over several days. Guess what? They start deducting from your refund from the moment the order is "paid", which is the same as when the order is placed. At best, you will get 60% of your money back after cancelling. It gets lower each day, which I guess is why they delay confirming your cancellation request.
I'm out $200. Awesome!
Date of experience: August 12, 2014
Hi Greg,
This is tbdress service on sitejabber, I'm so sorry for the problems you have met. Could you give me your order number so that i can get to know the details of your order. I am here sincerely wishing to solve your complaint at my effort. Please do not worry about tbdress.com, which has been doing online business for years, without scam, spam. Looking forward to hearing from you for your order number. sns@tbdress.com is my service mail for you.
Regards,
Tbdress service
I have never dealt with a more worse form of customer service. I ordered a bridesmaid dress on January 4 2015 and only received a payment confirmation that they had taken my money. I have emailed them several times and have tried their live chat as well as calling and all they've told me is that the dress has been made. It is now February 12 and they still have not shipped the dress. I received the matching five other dresses over three weeks ago even though the orders were placed on the same exact day. I recommend that no one ever purchases from this terrible company.
Sincerely,
A very upset bride
Date of experience: February 12, 2015
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
I am so sorry to hear that you are not satisfied with our service, hope you could kindly understand that we are manufacturer not reseller, and the delivery date depends on the processing time plus the shipping time. Could you please tell me your order No.? After you have sent me the order NO. Then I will contact with your exclusive customer service representatives and let them solve your problem as soon as possible. Please give me a reply via sitejabber or you could send emails to sns@tbdress.com, so we could check the order status and solve your problem as soon as possible! Thank you for your cooperation!
We ordered a prom dress for my daughter, and it arrived today. My daughter is extremely upset--with good reason--in the quality of the dress. The material feels cheap, the dress is several inches longer than advertised, the color is hideous (was supposed to be red but is the ugliest orange we've ever seen), the beading looks gaudy and cheap, and the sleeves look like something straight out of the 80's. The dress we received looks NOTHING like the dress in the picture on the website. Why is this company even still running? I wish we had researched this site more thoroughly. I'm sure that in response to this review, I will get some response in broken English from someone asking me to email them my order number. I have zero confidence that TBDress can or will make anything right. Furthermore, I believe that, with a few possible exceptions, the glowing reviews that appear here are not legitimate. Please learn from our mistake. Don't waste your money!
Date of experience: February 21, 2014
Hello Sarah G.
Thnks for choosing tbdress. Could you please let me know your order number so as to get more details about your order. I am here wishing to make things right. Hopefully you could give us such a chance.
sns@tbdress.com is my service mail for you.
Kinds
Tbdress service
For me it was a a very smooth experience that resulted in one of a kind bag. It was easy, fun, and actually affordable. The site was exceptionally accommodating. And everyone working there, whether met in a life skype chat or email was genuine and interesting real person (I usually hate auto generated emails), all about making excellent bags to my specifications and desires. I'm actually not sure why people would go any other way.
Date of experience: May 5, 2015
I would give them a negative rating if possible. Ordered 3 dresses. Only one dress I received looked like the photo. Dress one = 3" too small on the top, Dress two - Skimpy and not the fabric shown, Dress 3 Guaze, not chiffon (as shown) 1/2 the fullness, wrong sleeves, an adult large fit my 11 year old niece. When I tried to return I was given the run around - after a month of back and forth they finally refunded me 20% of the purchase price on only two of the dresses. They collect photos of clothes, create a pinterest board website and then make them, if ordered. Customer service is actually a disservice to the company. Please don't use them. You will be disappointed. There are much better, reputable companies.
Tip for consumers:
They don't actually let you return items unless you pay for return shipping to China, which is very expensive.
Products used:
None of them. Donating to goodwill.
Date of experience: July 24, 2021
Tbdress makes buying dress really simple, and they've got great prices as well. I've scoured the web for certain items and always found that tbdress offered the best deal, or equal pricing, and so I now trust them and don't even bother looking around. When I've had a return it's been without issue.
Date of experience: November 6, 2014
If I could give this company -100 stars, I would. Like an idiot, I placed an order with them, then changed my mind 2 hours later. It's been 3 days now and they still haven't cancelled my order. They're now saying: 'Currently it has been processed, so if you cancel it now, the labor fee and material cost has to be deducted according to our cancellation policy, so you can only get $150 the most refund.'
UPDATE: this is their latest message: 'Dear customer,
Thank you for your concern of our website.
The item you ordered is wedding dress, not normal dress. And also we refund you the item money
Any other questions, please contact us again.
Best regards,
Customer Service Department' - they are charging me £35 because of labour and material costs, none of which would have been incurred had they cancelled my order when I instructed them to do so. WIll not be using them ever.
Date of experience: September 1, 2021
TB Dress offers me dresses that are perfectly balanced between formal and fashionable. The convenient return and exchange options are reliable but the shipping time is too long to be of any good for a surprise weekend party.
Date of experience: November 10, 2014
Thanks to TB Dress for offering the 85% discount on fashion wear. I get to buy a lot of stuffs when discounts are so amazing. However, as expected, the best and most expensive designs always have negligible discount.
Date of experience: November 19, 2014
I order my wedding dress and was told that it will arrived on time, paid expedited shipping and included a note and still didn't get it. I tried getting a refund for the order and they insist for me to wait 10 additional days and a $10 USD discount. Getting the dress after my wedding? How does that help? Very dishonest site and won't reply to message until weeks after. DO NOT TRUST! I'm still waiting for the refund and never got the dress...
Here is proof of the messages!
Tip for consumers:
DO NOT TRUST THIS SITE!!!!!!!!!
Products used:
NONE! I never got them.
Date of experience: March 11, 2020
My sister and I were bridesmaids for our little sister's wedding. We went through a lot of dresses before agreeing on this one for our bridesmaid dresses. We both ordered a size 8. It was a little tight for my older sister who is taller than me (5'6" to my 5'3"), but they worked wonderfully. People wondered where we got such great dresses. The pearl pink that looked like a sophisticated white-pink turned out to be more baby pink than expected. We also substituted black satin sashes for the chiffon ones that came with the dress. I would suggest shortening the cross-cross straps if you are petite.
Date of experience: July 20, 2015
I finally received all my purchased products today after more than a month waiting. I don't mind the waiting as long as it arrives. I am not happy with most of my products' quality. You might have said that "What U paid is what U get". Besides quality issue, I received broken hair pin item # ******* and a wrong size alloy zircon which fit my thumb instead of my ring finger (size 5 & 1/4) item #*******. I do not want to spend any more money for shipping back these items since I already paid over $30 Canadian dollars for custom & import tax for my order #*******.
Date of experience: September 5, 2015
Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!
Best regards!
TBdress team
I am amazed at how many choices I have! There is always something that catches my eye, be it a trendy new design or a combination knit for the season. My order comes in a timely manner and no hassles of regular shopping malls!
Date of experience: November 24, 2015
I am really disappointed with TB Dress. I ordered my wedding dress end of January and 3 months later nothing to show for it but endless emails without concrete details!. I am too distressed to comprehend how a company that claims to make your day beautiful can put someone through such frustration! It is unbelievable! If anyone from tbdress reads enough to care, my order number is *******. Mercy
Date of experience: April 14, 2014
Hello dear Mercy M.
This is tbdress service on sitejabber. I am so sorry to read about your experience. Supplier delayed your dress so long, it should be shipped out on 2014/3/2, I feel so bad for your order, Could you please accept full refund, if you still desire your dress please let me know
Looking forward to hearing from you soon
Sincerely apologize. If you still wanna that dress, I wish to give some compensation to you.
Hopefully tbdress team could be your better service, One thing is for sure, tbdress specializes in customizing dresses for years.
Kinds and regards
Tbdress service
My order ******* is stuck in "generated" status over a year later. I've never received a response to my email inquiries. Calling is out of the question as they only provide an international dialing number instead of toll free. I'm totally disappointed! Buyer beware!
Date of experience: February 22, 2022
I ordered 3 dresses it took over a month to arrive. The worst quality and I can't reach anyone in customer service for a refund. No phone number to call just an email address that no one answered.
Do not waste your money!
Tip for consumers:
TBdress is a SCAM!
Products used:
Dress
Date of experience: July 20, 2022
This was an awesome experience! I'm very satisfied with this online market. When I ordered first time at tbdress, I was curious about their service and quality. When I got an order was even more excited. Because it was superb as I thought. Then my friends also asked how do u get this kind of dresses, how pretty is this.so now I feel this is the my best selection. All the designs are always trendy and up-to-date. There are large selections per collection from casual to formal.as your friend highly recommended this awesome online market.no droughts! No worries!
Date of experience: July 14, 2014
Well the wedding finally happened in november and the dress was PERFECT! I've included a photo. I also wore short white gloves, but took them off during the ring exchange; they were a nice touch. Everyone gushed about how much they liked it and how they never saw anything like it before! Seriously, if you can picture yourself in this dress even just a little bit, DO IT! Strapless long gowns are so forgettable and overpriced. People will remember you in this gown, trust me! And I danced the night away without having to change. And just a reminder to go with the custom measurements- totally worth it!
Date of experience: September 11, 2014
The item i received was a poor parody of the one that model on picture wore. Nothing in common, extremely small size, not suitable to wear. I opened a case in PayPal immediately. They preferred not to communicate via Paypal but kept sending me emails offering $3 discount for future purchases. They agreed to get the item back and refund me, but I must ship back on my expanse. Great deal. I must spend $14 go (may be) receive a refund of $13? I think this is the scam. People prefer just not dealing with it. Thousands of $$ are being paid each day for nice pictures, garbage worth items are being sent instead, and people do nothing with it because exchange items back to money means just another loss.
Date of experience: September 27, 2015
Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have immediately informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!
Best regards!
TBdress team
I have purchased from Fashion Mia few times. I got the product before the expected date.The colors are true as shown on their web site. I ordered different types of material and they were very good quality
Date of experience: August 8, 2015
Tbdress provided me with a great shopping experience! I received my item as described and SUPER quick, not to mention for a great price! I love this site, and definitely will be ordering from again. You can't find much better service anywhere else, it's very easy to navigate and pick exactly which kind of dress you want, I recommend this site! Many of the dresses they have can be found with discounts as much as 65% off, what a steal! If you are worried about finding a dress for your wedding, date, or evening out, don't worry, This site has your back! It has SO many options to chose from with ease! The size and color charts make picking out just the right dress for you a breeze. And don't worry about shipping, they pack those dresses up so nicely! I guaranteed you'll receive your dress in such a nice condition, you could wear it straight out of the box! Thanks again tbdress! A+
Date of experience: January 12, 2014
I ordered 4 dresses last year from tbdress and they were prepared and shipped pretty fast, totally within my expectation horizon. Since it was my first time so I just generally choose a same size. But happily they all fit me very well.
So I ordered another 7 dresses again this year. Since two of them are not available any more, I asked refund and it was back to my account in about three days. Now I'm waiting the rest 5 dresses which have been shipped out. The customer service team is very nice and reply my message within 24 hours with the information I ask.
Thank you tbdress team, it was a great experience doing business with you.
Date of experience: August 18, 2016
TB Dress is the place to be at if you want fashionable clothes. This website has made having to go to stores and actually push shopping carts obsolete for me. It would have been easier if the membership terms were more flexible though.
Date of experience: December 10, 2014
Have you ever fantasized getting to wear the perfect outfit for the occasion without digging into the fashion magazines for months? It is possible with TB Dress. There are way too many categories though and some overlap.
Date of experience: December 4, 2014
About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
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Dear, customer,
This is tbdress service on sitejabber, I'm so sorry for the problems you have met. Could you give me your order number so that i can get to know the details of your order. I am here sincerely wishing to solve your complaint at my effort. Please do not worry about tbdress. Com. Looking forward to hearing from you for your order number. sns@tbdress.com is my service mail for you.
Regards,
Tbdress service