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TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
Just received a wonderful dress ordered recently... It's really so beautifully made... The colour, fabric, quality, size - everything is so perfect for this year's lovely Christmas! Thank you very much, TBDress!^_^
I watched tracking proceed normally ending with "delivered" and "package in place." Where this item was delivered and in what place is a mystery. Customer service is unresponsive to inquiry. Lesson learned…
This site is great. I love vintage and there are so many dresses to choose from. The price is unbelievable. I hope it doesn't change.
Date of experience: December 8, 2015
I was surprise to see how quickly the merchandise arrived. Loved the fabric & the color as well.:-) will buy from this seller again. :)
Date of experience: July 20, 2015
I ordered 2 women coats from TB dress & both were exactly like the photo, perfect finishing, very comfy & lovely, i'd definitely order again from TB dress.
Date of experience: December 8, 2015
OH MY GOSH what a rip off! All geared towards Americans too!
DON'T PURCHASE FROM THESE CHINESE RIP OFF'S!.
A total scam company as Vicki A. Stated on 5/6/19.
I never received my order either!
Date of experience: May 6, 2019
Love it I order something once a month if not twice I told my family and friends about this site take a few weeks to get it back that's OK I wish they were local
Date of experience: July 5, 2017
I bought a dress for my daughter's 15 birthday for $244.82 (Strapless Sequins Beading Lace-Up Quinceanera Dress) and I feel that I wasted my money. I received another dress color, and the quality of material is terrible, the dress is falling apart, a half of the sequins were lost only by looking at them, and inclusive the proportions of the dress are wrong and completely different than they pictured. Is definitly a inferior product. TBDRESS it is a complete SCAM! I tryed to talk with they calling at China (in different hours, including at dawn) a their phone number in they webpage, and the number is permanently busy. I wrote several times by email and never recived solutions, the comunication is CERO. I lost my money but I don't want that you has a similar experience, so please DON'T Do businees with TBDRESS.
Photo Retrieved 06/06/2020 at https://www.tbdress.com/product/Strapless-Beadings-Floor-Length-Quinceanera-Dress-*******.html
Date of experience: June 6, 2020
I ordered two dresses from tbdress.com for my engagement party. I payed 264$, after couple of days they sent me an email where total amount was not 264$ but 301$ for some reason. Anyway it took them about 10-15 days to ship the dresses. As I got the dresses I realized these were not the dresses that Ive seen in the pictures. The fabric was cheap, the sizin was not right, ona was too big, another was too small. It was terrible. I emailed them saying I want to return the dresses, they said they will refund only 50% of my order because of the reason they couldn't explain. I wrote emails and spent over 50$ on my phone bills (because I was calling to China) no one explained me the reason of the partial refund. Even tho partial refund isnt mentioned anywhere on their website they said this is how it works and I sent the dresses back.
Customer service is a big ZERO! They dont get back to emails, on the phone they repeat the same stuff not listening your question. Overall it was a terrible experience. I shipped the dresses and didnt get the refund yet. So hopefully I will get at least 50% back. I do not recommend the website! AT ALL! Horrible experience!
Date of experience: November 14, 2015
DO NOT USE!
Ordered one custom made dress a veil and petticoat from tbdress, petticoat was totally wrong and the refunded it's cost everything else was perfect so we ordered my two other bridesmaid dresses and my mums dress, after issues with the order the dresses arrived, all were about 2.5inches smaller then we had ordered, mind you we had spent the extra to get them custom made, I emailed quickly to let them know the problem thinking they will fix this ASAP like they did the petticoat, no I have now had nothing but rude emails from someone who clearly does not read or speak English I have been told I'm a lying about cost to fix the dresses to the size I need and about the cost to return, which they refuse to cover, they have offered me a discount to their site as "compensation" to make up for sizing error of $25, does not really help that these dresses are going to cost an extra $70 a dress to have fixed. So
So so rude do not use they are just there to scam you, will be lodging a charge back with my bank and PayPal.
Date of experience: June 10, 2014
I think it should be known that it's coming from so far away and it will take a long time to get here but other than that it was good.
Date of experience: December 24, 2015
I like the models of your fashion in this site, so I will try to make some order, to see if it's true or some thing else.
My regards
Khaled
Date of experience: November 26, 2015
I still waitting for my order, but i like very much all the items i found here. I will write again all i think and all about my experiente after i recive the collet.
Date of experience: August 6, 2015
I had a great experience with TB Dress for my purchase of Chiffon Blouse (purple). Lovely style and color and perfectly fits me.
Date of experience: May 31, 2016
Preparing for my senior prom I ordered and payed for a dress from TBDress.com on March 3rd of this year.
I have yet to receive ANY emails notifying me about my shipment number.
On the 15th of this month I emailed the site, asking why I had not received any emails about my shipment yet, and they replied asking for my order number and when I wanted the order to come in.
I requested that the order be sent in by, today, the 26th of March and gave them my order number.
Yesterday, curious as to why I have STILL not received a tracking number for my shipment, I emailed them again. Today I received an email apologizing asking me "would you please offer us more time" saying that "it's the hot selling season and there are so many dresses here"
They offered expedited shipping, however, after reading multiple reviews (more seemingly negative than positive) I am really wanting to cancel my order, in fear of spending the money and the possibility of when and IF I receive the dress that the dress may be the wrong dress, or made poorly.
I will be going to Facebook, Twitter, Instagram and other social media sites to notify others that are looking for prom dresses to stay away from this site.
Date of experience: March 26, 2014
Dear Sally K.
This is from tbdress service. I am so sad to hear your experience like that. Could you please let me know your order number so that I could do something for your order? We are paying more and more attention on customer service and sorry to fail to meet your demand,
Sincerely and kinds
Tbdress
+86-29-68532816
VIP：+86-10-56234566Email: Customer Service Dep. service@tbdress.com
Would give zero stars if I could. I bought a pair of nude wedges from this company on the 3rd of August for a wedding on the 22nd. They said if ships in 3-7 days but didn't ship out according to the company till the 12th (9 days). From the 12th, I didn't actually receive it till the 26th. I'm a size 7 but ordered a 7 1/2 so I could put my inserts in, when I finally got them, my toes are crammed and I have to curl them to get the shoe on, so it's more like a full size lower than I ordered. The shoe has an ankle strap with a bow, and it's on the inside of the leg instead of the outside and just looks weird. Talking to customer service was the worst experience. First they tell me, it's not their problem that it took almost a month to receive their product, and that if it's the wrong size, it's me who's the problem, and not that they made a faulty product or that the shoe runs too small. Because apparently, even though I've been the same size since I was 14, and never had an issue at any other legitimate store, it's me, not their crappy product from China. That's what the customer service representative spent several emails arguing with me about how the amount of time it took, the inferiority, and the wrong size, not of it is their problem or fault. If I want to return it, I pay for shipping, if I want to exchange it, I still pay for shipping, and if he could manage to convince me to keep it, he refunds me only $8 of over $40 for these useless shoes.
Date of experience: August 27, 2019
This place is fantastic, what great prices and beautiful dresses. Would shop here again, many, many times!
Date of experience: August 4, 2015
It was a good experience at first delivery.
Ordered product received within 3 weeks and good quality
Date of experience: January 26, 2016
Great prices and nice quality clothes. Read the reviews and be sure to measure yourself before purchasing.
Date of experience: February 26, 2018
I was skeptical at first but, WOW these are awesome! Real converse at a reasonable price. Incredible.
Date of experience: August 24, 2015
I was extremely happy with the dresses I ordered. Definitely going to order clothes from here again...
Date of experience: November 6, 2015
I want to cancel and order that has been paid i just placed it 2 hrs ago i would like my money back now
Date of experience: April 9, 2013
Dear michele a.
Thnks for your shopping at TBdress. TBdress is honestly and sincerely doing business, supply worldwide buyers desired dresses of high quality and low price. For any webstore, 100% satisfaction is our pursue and we would like do better and better to meet consumers' needs especially for very big sizes and small sizes. For any questions and suggestions, we would like to hear from you. If you really think TBdress's dress unfit for you, please feel free to contact our Email: Customer Service Dep. service@tbdress.com, or you may call: +86-10-62904338 to cancel your order. Hope TBdress could be your service next time or in near future.
Wish you good day every day
Best regards
TBdress Team
I recently found this site and have never been so excited to purchase soo many items! I cant wait to get the first one!
Date of experience: December 9, 2015
I ordered from them 3 days ago with express shipping. Until now they didn't send out the shipment. They didn't respond to my messages.
Date of experience: July 17, 2013
Very nice dress. The color is very light grey and fits well for the event to which I will be wearing it. Thank you!
Date of experience: July 17, 2014
Omg, i enjoyed shopping on TBdress. It is amazing, i totally freaked. Was like u guys knew what i wanted and provided. Thank you.
Date of experience: December 3, 2015
I have bought earlier a shirt through online from TB dress, it was delivered on time and quality of the shirt also was good.
Date of experience: December 1, 2015
About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
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Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!
Best regards!
TBdress team