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    TBdress

TBdress

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Overview

TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

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How would you rate TBdress?
Top Positive Review

“Amazing Products”

R K.
10/5/15

Just received a wonderful dress ordered recently... It's really so beautifully made... The colour, fabric, quality, size - everything is so perfect for this year's lovely Christmas! Thank you very much, TBDress!^_^

Date of experience: 6/17/15
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Top Critical Review

“Disappointed- package not received-”

Charles B.
3/25/23

I watched tracking proceed normally ending with "delivered" and "package in place." Where this item was delivered and in what place is a mystery. Customer service is unresponsive to inquiry. Lesson learned…

Date of experience: 3/25/23
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Reviews (7,352)

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Reviews that mention popular keywords

customer service (559) wedding dress (203) shopping experience (169) return policy (53) order number (45) web site (40) return address (23) phone number (26)
Thumbnail of user angelah38
Cyprus
1 review
0 helpful votes
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May 9th, 2015

I ordered some bridesmate dresses from this company, and received a very nice customer service support. The people on live chat are superb and are always willing to help with any question no matter how small or silly it may seems.

Date of experience: May 6, 2015

Thumbnail of user jessicaa38
Mississippi
3 reviews
9 helpful votes
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December 30th, 2014

Excellent customer service IF you can catch them on live chat. Emails or messages aren't returned. The product quality is good and the prices are fantastic. Slow processing and shipping times. Placed order 12/11/14 at 12 am... still haven't received 2 of the items and they were supposed to be Christmas presents.

Service
Value
Shipping
Quality

Date of experience: December 30, 2014

Thumbnail of user alasasd
Bulgaria
1 review
0 helpful votes
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April 29th, 2015

They were able to create an absolutely beautiful ring with a unique stone. My fiancée and I brought in ourselves. We could not be more pleased and can't recommend tbdress Jewelry enough for custom design!

Date of experience: April 26, 2015

Thumbnail of user terress
Georgia
1 review
1 helpful vote
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January 16th, 2014

0 stars! This site is a total scam! I wish I had looked at some of these reviews before purchasing SEVEN items, one coat of which never arrived. I lodged a complaint upon receiving my other items (every article of clothing was poorly knit and WAY too small - I even ordered a size larger than usual). The one sweater I wanted to keep fell apart in the wash. I emailed them since I couldn't get through on the phone and still have not heard anything back. $250 down the drain... don't do it!

Date of experience: January 16, 2014

Thumbnail of user aaronl22
Aaron l.

Dear Terres S.
Thnks for shopping with tbdress which is honetly doing business for years, although there are many disadvantages for us to improve. Tbdress is trying to be doing better and better. Be sure to take correct size for your measurement, you may confirm your specific sizes through tbdress customer service here: y calling +86-29-68532816
VIP line: +86-10-56234566 or Email: Customer Service Dep. service@tbdress.com.

On behalf of tbdress, I apologize for not meeting your demand. Hopefully tbdress service team could get your complaint resolved at your satisfaction.

Kinds and regards
Tbdress service team

Thumbnail of user jillt7
Texas
1 review
0 helpful votes
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January 3rd, 2015
Verified purchase

Gougers dress. Very shinning effect. On time delivery. Your customers service is the greatest I have encountered with. The reps were very patient and their advice was helpful to me. Thanks soooo much!

Service
Value
Shipping
Returns
Quality

Date of experience: January 3, 2015

Thumbnail of user dinak4
Jordan
1 review
4 helpful votes
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October 9th, 2015

I wrote a review a month ago about this site that they were not helpful and that i waited more than 2 months for my order but i received my item there was something wrong wth the shipping not from the tbdress site so i want to apologize and thank them for their great help :)

Date of experience: October 6, 2015

Thumbnail of user aaronl22
Aaron l.

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have immediately informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

Thumbnail of user jacquelyna
North Carolina
1 review
0 helpful votes
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September 9th, 2015
Verified purchase

I love Rockabilly and anything vintage. I have doll collections wearing vintage clothing plus watch classic movies ALL the time. So imagine my delight in being able to buy actual vintage-styled clothing for reasonable prices. Yippee! I will be back again and again. I also read the reviews of the people and they've been pretty accurate about the quality. My only gripe is I wish they came in slightly bigger sizes because we are bigger in size in U.S. market. I'm not fat, just curvy 1950s style like Marilyn Monroe and Sophia Loren. It's a little hard to put my breasts into some of the dresses.

Service
Value
Shipping
Returns
Quality

Date of experience: September 6, 2015

Thumbnail of user eryns4
Texas
1 review
15 helpful votes
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December 26th, 2020
Verified purchase

Placed my order December 15th it didn't even ship until December 22nd. No disclaimer on the "processing time" and no willingness to refund the $43 I paid for "expedited" shipping. Would NEVER recommend. This has been the worst ordering experience. And the responses I've received were hardly legible. Don't waste your hard earned money on this crappy clothing company where you can find the same things for cheaper elsewhere. I made this mistake so I'm warning you don't do it. Since I clearly won't be getting any kind of customer service from these people I'm writing my honest review on every platform I can.

Tip for consumers:
Don’t. Just don’t use this site or this company.

Products used:
Coats

Service
Value
Shipping
Returns
Quality

Date of experience: December 26, 2020

Thumbnail of user oralial
Texas
1 review
14 helpful votes
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April 5th, 2016
Verified purchase

Ordered 3 dresses that took almost 3 weeks to get here, such a mistake the material so chip and they look horrible. Never again, nothing to do with the pictures. Pple think twice before ordering from this website.

Date of experience: April 5, 2016

Thumbnail of user illanac
Australia
1 review
0 helpful votes
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March 23rd, 2021

Purchase made on 7th Feb and now 24 March and still no receipt of goods. Customer service very poor in being given tracking number and asked to wait another 2 weeks! In me expressing it as unacceptable behavior they offered me a partial refund which ahs still not been done!

Needed outfit for function mid March, that I had asked TB dress if I would receive it on time, and was told yes, hence went ahead and purchased it!

Was recently sent a discount code for my next purchase as a sweetener! What a circus this company is running.

Would not even give them a 1/5

Tip for consumers:
Poor delivery timeframes, abysmal customer service- who knows what the quality of the product is going to be...... when I finally receive it!

Service
Value
Shipping
Returns
Quality

Date of experience: March 23, 2021

Thumbnail of user damarism6
Canada
1 review
26 helpful votes
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October 2nd, 2015

The day September 22,2015 I made my first order of 4 different Articles 2 dresses 1 shirt and 1 pair of small earrings for a total of $ 62.82. This total included sending. They began by sending two dresses, then 1 shirt and then a Earrings and charge me shipment per each product. Still not received any article. I pray that if arrive!

Date of experience: September 29, 2015

Thumbnail of user aaronl22
Aaron l.

Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible?
I’m looking forward to your reply, thank you very much!

Best regards,
TBdress Team

Thumbnail of user maryk54
Hong Kong
1 review
11 helpful votes
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May 9th, 2014

I am really glad that I came across tbress. I totally love this online store. The clothes are marvelous, completely classy, and a little feisty just like a lady should look. You can find an outfit for multiple different occasions, whether it is a night out with your friends or a professional business meeting, or a formal event. The prices are pretty reasonable too.

Date of experience: May 9, 2014

Thumbnail of user oliviac2
Romania
1 review
0 helpful votes
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August 13th, 2014
Verified purchase

I was recommended to tbdress by my friend who was wearing this lovely party dress for her birthday party. I bought two dresses and I am very pleased with the quality and material. Considering the low price, they were value for money! The delivery arrived promptly and I highly recommend their clothes and services.

Thank you for your cooperation! You are the best!

Date of experience: August 13, 2014

Thumbnail of user hennyp
Indonesia
1 review
5 helpful votes
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August 28th, 2015
Verified purchase

Ordered, paid and TBD tracker site said it's shipped since July 13.

Til today, Aug 25, I never received my order.

The Customer Center staff never responded to my email

Will never buy from this company anymore

Edited: Finally the dress arrived in Aug 26. But when it did, it didn't look like the item I purchased. It has different color and type of embroideries, very poorly finishing and looks so cheap. Far from elegant pictures in their website (see the uploaded pictures. Left side is what they're offering in their website, right side is what I got.)

I have sent the item back (can't see it without thinking #^%$^&%^#$, so now I am waiting for my refund)

Tip for consumers:
Please do not spend your money on this website

Service
Value
Shipping
Returns

Date of experience: August 25, 2015

Thumbnail of user aaronl22
Aaron l.

Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible?
I’m looking forward to your reply, thank you very much!

Best regards,
TBdress team

Thumbnail of user gladysm3
Spain
1 review
1 helpful vote
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December 15th, 2013

My first impression about TBdress.com is that it has a wide range of dresses that I could choose from. From the gallery, I saw a lot of dresses that impressed me. I was not so sure if this was the same in reality. I decided to give it a try just to check out their services and reliability. Now I can happily write this review revealing that they sent me a beautiful dress just as I requested. Kudos TBdress.com

Date of experience: December 15, 2013

Thumbnail of user donnat28
Italy
1 review
0 helpful votes
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May 9th, 2015

Please note that there are multiple styles in Tbdress's Pull On line that are quite similar. These have traditional back patch pockets, and shallow front scoop pockets. They have a wide, flat hidden elastic waistband that sits at natural waist, with no belt loops. They fit like your most comfortable worn-in jeans, but look like a classier trouser style jean. The Bootcut Demi Stretch jeans is a nice dark color and that is why I chose.

Date of experience: May 6, 2015

Thumbnail of user laurak38
India
1 review
1 helpful vote
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February 6th, 2014

I had bought a Strapless Floor-length Chapel Train Wedding Dress for my special occasion and it turned out to be above my expectations. Tbdress delivered the dress within 2 weeks. According to my well-wishers the backless ball gown design gave it a classical look. Proper use of appliques, tulle and expert craftsmanship was evident as it looked at par with wedding dresses bough from big wedding dress stores. One of my friends is from the fashion industry and according to her the dropped waistline is an ongoing trend and hence this dress came through as a great buy at such an amazing price of $213.

The best thing about tbdress is that they accept custom sizes and the dress is made accordingly. I had checked out other websites too but they only provided pre-defined sizes that would not fit me as well as a custom made dress. I want to thank them for making my wedding day memorable.

Date of experience: February 6, 2014

Thumbnail of user jacov
South Africa
2 reviews
5 helpful votes
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January 13th, 2016

Hi placed my order on TB Dress on 26 Oct 15', and made full payment. I'm disappointed to say that my order wasn't delivered yet. If I knew it was going to take this long I would have never placed an order. So please note that they take very long to deliver their stuff. Im in Johannesburg South Africa, so it's not one pf the smallest places. Just know that if you place and order with TB dress you will wait over 2 months, maybe even 3 months. I still havent received anything from them and when I email them I don't get any reply back. Horrible service:-(

Date of experience: January 10, 2016

Thumbnail of user aaronl22
Aaron l.

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

Thumbnail of user garyr282
New Jersey
1 review
5 helpful votes
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March 22nd, 2019

1 star is too much. I paid $85 for an expedited delivery for shoes for my fiancé for our engagement party. I had left PLENTY of time for their arrival. Three weeks after the party, still no shoes and they are unwilling to send a refund. TBDress have little idea who they just ripped off. They will be written about on every social media platform and in business publications. It's good to be a journalist sometimes.

Date of experience: March 19, 2019

Thumbnail of user cl454
Florida
1 review
0 helpful votes
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June 8th, 2021

Terrible company to buy from, wish I had read review before I order these awful items. I order 2 dress on this website, when they arrive a month later. They were of extremely poor quality, some of the stitching falling apart. Send email to their customer service department no answer for 3 days. They make you have to login and only communicate by text message. They refuse to put return receipt in package so again extremely difficult to return an item. Do not order anything from this company they are scammers and thieves they do not allow you to return any item claim the 7 days expire to return when they take more than 30 days to send item you order. Very very bad company. They do not deserve any rating but they still ask you to rate the company to send even this review ZERO

Tip for consumers:
Read review do not order from this company, they do not make it at all possible to return any items, they respond back 24 to 48 hours and tell you the 7 day return policy expired because they do not want to refund your money for the bad product they provide deceptive company. Did not say no refund when I place order and they do not give confirmation receipt overall terrible service and product

Products used:
2dresses

Date of experience: June 8, 2021

Thumbnail of user justiner1
California
1 review
0 helpful votes
  • Send Message
December 2nd, 2014
Verified purchase

There is nothing women won't get at TB Dress. Starting from bridal dresses and accessories to seasonal apparel to all-time formals you can get here! But the men's section I must say, it is totally neglected.

Date of experience: December 2, 2014

Thumbnail of user mariane7
KR
1 review
0 helpful votes
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December 1st, 2014
Verified purchase

I ordered this dress and fell in love with it! For quite some time I was hesitant to buy without trying on, but then took a risk and it was absolutely worth it. I took the standard size and it was matching perfectly! Got to wear it already on 2 occasions and each time it is a pleasure. Good quality of material makes it pleasant to the skin.
Now considering to order one more dress and counting on the same superb customer service as last time :)

Service
Value
Shipping
Returns
Quality

Date of experience: December 1, 2014

Thumbnail of user eleonoral6
New York
1 review
1 helpful vote
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December 25th, 2021

I order the stuff from this website
Its garbage horrible sizes wrong, and the materials, styles are stolen from different company
Do not buy anything, you will be angry by waisting your money for the garage.

Products used:
They will never return your money ,they know how to steal from different websites and lying about what they selling
Lying website 1000%%%%%

Date of experience: December 25, 2021

Thumbnail of user miac1
Nevada
1 review
2 helpful votes
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July 12th, 2013

DO NOT order anything from this seller. They post beautiful photos of designer dresses and send you some ugly, poor quality fake dress made by "Klimeda" brand that hardly looks like the original dress. I've contacted them several times trying to get a refund, and every time they said "it's a beautiful dress". I paid $64 and threw the dress to garbage.

Date of experience: July 12, 2013

Thumbnail of user yvettei
South Africa
1 review
1 helpful vote
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August 18th, 2014
Verified purchase

My daughter is getting married in Oct. So I thought I'd give tbdress.com a try; I've read some good and some bad reviews. I got my dress today and I'm so excited and more than pleased with it. The dress is excellent quality and better than my expectations! The color is beautiful and it fits according to their size chart. My friend's daughter is getting married in December and my son next April; I will definitely be getting my dresses from tbdress.com! I used PayPal without any problems and it was delivered on time!

Date of experience: August 18, 2014

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About the business

About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

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