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    TBdress

TBdress

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Overview

TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

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How would you rate TBdress?
Top Positive Review

“Amazing Products”

R K.
10/5/15

Just received a wonderful dress ordered recently... It's really so beautifully made... The colour, fabric, quality, size - everything is so perfect for this year's lovely Christmas! Thank you very much, TBDress!^_^

Date of experience: 6/17/15
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Top Critical Review

“Disappointed- package not received-”

Charles B.
3/25/23

I watched tracking proceed normally ending with "delivered" and "package in place." Where this item was delivered and in what place is a mystery. Customer service is unresponsive to inquiry. Lesson learned…

Date of experience: 3/25/23
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Reviews (7,352)

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Reviews that mention popular keywords

customer service (559) wedding dress (203) shopping experience (169) return policy (53) order number (45) web site (40) return address (23) phone number (26)
Thumbnail of user rubyt13
California
1 review
0 helpful votes
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June 5th, 2015

Contact you right away before sale, after sale take more than 24hrs to reply email. And you want exchange they have a whole lots of reasons. Tell you to better resale or give to a friend, then order another one. No way. I dont want lose more $. My wedding dress the lace is on one side, other doesn't have, whose gonna wear a funny dress. Stupid. Lost the money for lesson

Date of experience: June 2, 2015

Thumbnail of user aaronl22
Aaron l.

Dear Ruby,
Thank you for sharing your experience with us. I am so sorry to hear that you had an unpleasant experience with us. Please kindly note that we totally allow customers to exchange items that they are not satisfied with. I have informed your exclusive customer service the problem you have met with, and we will try hard to solve your problem as soon as possible! Thank you so much for your cooperation!

Thumbnail of user christinar18
1 review
2 helpful votes
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May 9th, 2015

I love Asian fashion. You just can't find cuter clothes anywhere else. It's hard to trust most Asian clothing sites but tbdress is an exception! Not only do they have beautiful clothes for a great price but their customer service is amazing. They truly listen to your reviews and accommodate you. They keep you up to date with the status of your order. On top of that, they award you coupons and percentage off make these clothes even easier to buy when you're getting so many discounts! Did I mention their clothes are BEAUTIFUL? I get compliments all the time on my clothes and I refer them to tbdress because no other site has pretty clothes for a great price!

Date of experience: May 6, 2015

Thumbnail of user cherrys5
Japan
1 review
0 helpful votes
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December 16th, 2014
Verified purchase

Thanks TBdress! I ordered this in ivory for my wedding dress. The service was fantastic and it arrived in USA within a couple of weeks of placing the order. I wore a strapless bra with the dress as it made the bodice fit so much nicer. I loved the dress and have not seen any other dress that I would have preferred. The workmanship was great. I would not hesitate to recommend or reorder another dress from TBdress!

Date of experience: December 16, 2014

Thumbnail of user aprilc24
Virginia
1 review
0 helpful votes
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February 4th, 2016
Verified purchase

I had so many compliments on my mid length coat from TB dress. Many people couldn't believe that i bought it from an online store as they all though it was branded! The TB price is affordable and yet you get gorgeous fashion at the same time! I only wish shipping can be faster (as i am in the US) so it takes 3 weeks to 1 month before it reaches me.

Value
Shipping
Quality

Date of experience: February 1, 2016

Thumbnail of user cindyf19
Nevada
1 review
7 helpful votes
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April 25th, 2015

This company will take your money and claim TBDress has shipped your item but refuse to give a tracking number. Very bad experience. I regret ordering from them. Doubt I'll see my money again. No merchandise, no refund, no cancelation.

Date of experience: April 22, 2015

Thumbnail of user aaronl22
Aaron l.

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
I am so sorry to hear that you had an unpleasant experience with us, our sale representatives will contact with you as soon as possible! Or you could send emails to service@tbdress.com or call +86 29 82016886 and contact with them in order to solve your problem. Thank you for your cooperation!

Thumbnail of user stephanym3
Kenya
1 review
0 helpful votes
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November 22nd, 2013

After painful experiences with cloth retail outlets websites by not getting what I exactly needed, to delayed delivery and to over priced cloths, a friend of mine introduced me to tbdress.com. The first experience I had there was awesome and nothing compared to what I had been going through in the other clothing websites. Their inter phase was so simple and user friendly. That made me fall in love with it even before I could explore what it had to offer. I went on to see their stock and I found clothing makes that I had unsuccessfully searched for so long. In their website, I found the Glamorous floor length prom dress which I had searched for so long without success. This is thanks to their easy search system. Keep up tbdress.com

Date of experience: November 22, 2013

Thumbnail of user cn27
New York
1 review
5 helpful votes
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December 18th, 2014

I placed an order in Nov 2014 and STILL have not received all of my items. Their customer service is not helpful nor trying to resolve. They provide tracking info from a foreign courier and it is never updated. I have disputed and filed a claim to get my money back. BEWARE!

Tip for consumers:
Try at your own risk.

Service
Value
Shipping
Quality

Date of experience: December 18, 2014

Thumbnail of user aaronl22
Aaron l.

I’m so sorry that you had an unpleasant shopping experience on our website, but could you give me your order number so that i can check your order status and try hard to solve your problem as soon as possible! May you have a nice day!
Thanks for your review!

Best regards!

Thumbnail of user dawnp13
Georgia
1 review
3 helpful votes
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January 27th, 2014

DO NOT buy from tbdress.com. Their measurements are not accurate and they WILL NOT exchange an item if you order the wrong size. I ordered a beautiful coat and when tried it on, buttons fell off. On further inspection, the liner on both right and left side is ripped and stitching is loose. Tbdress blamed me for the damage and refused to return. After a few emails, they agreed to return; however, I have to now pay $50 s/h for a coat I paid $50 for.

Date of experience: January 27, 2014

Thumbnail of user regb4
Georgia
1 review
1 helpful vote
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May 28th, 2019

I purchased two dresses via this website with horrible results. Their customer service is terrible. They make you jump through ridiculous hooos to request a return for defective merchandise and then just stop communicating. One dress arrived with a strange built in bra that I had not requested that prevents the dress from laying properly. Their response "take it to alterations and have the bra removed." How about don't send me a dress built in a way I didn't request? The second dress looks nothing like the picture and resembles a bad Halloween costume - and arrived with the top and bottom two different colors. Again, despite sending pics as they requested they have not responded and failed to make things right. Do NOT order from this vendor - the absolute worst product and experience imaginable.

Date of experience: May 28, 2019

Thumbnail of user mayankm2
India
1 review
0 helpful votes
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October 30th, 2015
Verified purchase

I went to tbdress.com. Tried on 3 dresses and bawled my eyes out at #3. When i got this t-shirt i put on this and go to a club and that was the last I saw of her. Some random woman with another group zipped me up. LOVE my dress.

Date of experience: October 26, 2015

Thumbnail of user tynuag
Pennsylvania
1 review
2 helpful votes
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June 27th, 2019

So I bought this dress and I tried to cancel my order before they shipped it out. The phone number that is provided is useless and I did email them requesting a full refund. They sent the dress and it was not what was pictured and was way too small. This is the worst company and they should not be allowed to sell their items. Please stay away. This Dress could have been made by some 5 years old and made much better than what they sent me.

Date of experience: June 27, 2019

Thumbnail of user johanh19
South Africa
1 review
0 helpful votes
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November 29th, 2015
Verified purchase

I have just started using TBdress and I must say that they have some amazing products, all at very good pricing. Many categories to browse through to match the exact style that you require. I would definitely suggest this site to all my friends.
So easy and convenient.

Thanks TBdress!

Date of experience: November 26, 2015

Thumbnail of user mercyu
Maine
1 review
1 helpful vote
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February 2nd, 2014

Hello friends,
I have a very genuine reason to rate tbdress.com this way. This is in regard to an experience i had with them last year in november.my order somehow got delayed.it was worth $500 but on booking a complaint with them and following the right channel i am happy to say i got it back with an extra gift.

Date of experience: February 2, 2014

Thumbnail of user nikitas3
Kenya
1 review
1 helpful vote
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March 25th, 2014

Found the website on Google, really really pleased. Firstly what a bargain! And secondly I received my item with 14 days of placing the order. Communication was great. Truly recommend to all... i like the quality of the dress i got from them and i hope the next time i buy from here again it will be the same experience.

Date of experience: March 25, 2014

Thumbnail of user param1
France
1 review
0 helpful votes
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November 23rd, 2013

I am very big fan of sleeves dress. I always want people to be specific about the fit and quality, so here goes my effort. These sleeves fro tbdress.com are very comfortable and soft. The fabric is thick enough to not be see-through. I wear a size 18 and the XL fits exactly how I would want pajamas to fit, loose and flowing, but not too baggy. In fact, I would say, they fit me just like the model looks in hers. I washed and dried them with no issues. I also have bamboo sheets. I highly recommend both.

Date of experience: November 23, 2013

Thumbnail of user violetc3
Philippines
1 review
0 helpful votes
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April 21st, 2015
Verified purchase

I would always recommend this site to any shopper who wants to enjoy the better part of shopping online. This store has proven very reliable especially the way they package their deliveries. They are always punctual in their delivery and also very straight and direct. Good job and thumbs up to them. I received my dress and I love it.

Date of experience: April 18, 2015

Thumbnail of user shelbiep
Arizona
1 review
1 helpful vote
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December 9th, 2020

I ordered a Wedding Dress from here, it looked nothing like the picture and the quality is so poor! I should have known ordering from China. So hard to get in touch with customer service, and they are not sympathetic to your concerns at all. They would not give me a refund unless something was physically wrong with the dress, they didn't care if it didn't look anything like the picture. They wouldn't even let me exchange for another option (Even though I am sure it would probably be the same situation.) They were very rude, and I waited days at a time to get responses. My advice, STAY AWAY!

Date of experience: December 9, 2020

Thumbnail of user saturial
Florida
1 review
4 helpful votes
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November 8th, 2015

I purchased six dresses from this site, and not one of them was true to size or looked like the dressession on the site. They are so poorly constructed that it actually became laughable as I pulled each dress out. Another family member had the same experience. One dress was out of stock, and instead of refunding me the amount of the dress, tbdress decided to refund an arbitrary amount, justifying how much the dresses are discounted. With all the issues that others have had receiving refunds, I see this as a wash. I don't want anyone else using their money for these shoddy products.

Date of experience: November 5, 2015

Thumbnail of user aaronl22
Aaron l.

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

Thumbnail of user carols83
Massachusetts
5 reviews
0 helpful votes
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July 10th, 2015
Verified purchase

I have purchased many articles of clothing from this site. Not one bad experience. Now if only the weather would cooperate for more than a day, I'd have some really great clothes to wear. I would highly recommend this site and the clothes. A+++

Date of experience: July 7, 2015

Thumbnail of user melf9
Texas
1 review
5 helpful votes
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August 31st, 2013

Stay away from them! I ordered a dress in dark brown for a wedding. They sent me a dark red dress. They refused to communicate with me for almost 2 weeks. When I finally got a response (I started demanding my pnoey back through PayPal) all they said that the color deviated on the screen and they won't take it back. There is a difference between red and brown, has nothing to do with the computer screen! They have the worst customer service ever, they scam you out of your money. My friend ordered the same dress for the wedding and the same thing happened to her. Try calling them. The phone number on their website doesn't even work! Neither does their live chat! If I could, I'd give them 0 stars.

Date of experience: August 31, 2013

Thumbnail of user jessieh13
Sweden
1 review
1 helpful vote
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August 18th, 2014
Verified purchase

I emailed the company several questions and they got back to me within 24 hours with easy to understand and nice messages (even when they couldn't change one thing I wanted), and the dress arrived on time and in great shape, beautifully and accurately tailored. The material was excellent and everyone in my family was impressed with its quality and workmanship. I have already recommended this company to friends. Perhaps some people who have written reviews are not pleased with what they ordered because they did not understand how to navigate the website. You have to read everything very carefully. It took me a while, but it was well worth it, and I am about to order another dress! P.S. There is someone to chat with.

Date of experience: August 18, 2014

Thumbnail of user artezas
California
1 review
0 helpful votes
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May 8th, 2015

This was my very first flawless experience with tbdress. The design department did some good job... The best news is you guys made it right and made sure that I was happy! That is why I will continue to purchase your products. THANK YOU!

Date of experience: May 5, 2015

Thumbnail of user samanthag15
Canada
1 review
1 helpful vote
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November 4th, 2014

I placed an order for a couple casual dresses and decided to look at the reviews... Needless to say I was a little worried!
However, less than 2 weeks later, my order came right to my door! I was AMAZED! Especially after reading so many bad reviews! The quality and fit was perfect!
The ONLY negative I have is that I had to pay an additional tax on my order when it arrived (which I was not expecting considering how expensive shipping and tax already was when I placed my order)
That being said; I would definitely make another purchase from tbdress again!

Service
Value
Shipping
Returns
Quality

Date of experience: November 4, 2014

Thumbnail of user jelenav1
New York
2 reviews
2 helpful votes
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January 9th, 2014

Terrible customer service. They do not know how to treat customers and how to respond to certain requests. Cloth they sell is not that cheap if combined with the shipping price they charge. Quality is poor. Never ever will spend a penny there!

This response from TBDress is total BS. It is automatically generated just to show that TBDress cares and wants to help which in real is opposite. Me, same as many, many other cheated customers tried to call these numbers, and it is not possible to reach anyone from that company. It does not make any sense to send them emails because they just will be asking you to send another email with more pictures of defected item, they will tell you to go to the tailor by yourself to fix an item, or will tell you to wait another month for an order to come even if it is already month late, and so on... This company has to be shut down!

Date of experience: January 6, 2014

Thumbnail of user aaronl22
Aaron l.

Dear Kate A,
Thnks for shopping with tbdress. I am after sale [prepresentative from tbdress, This is my mail: sns@tbdress.com. Would you please let me know your experience with tbdress so that I could make something for you. For your current issues, please i'd also like to direct you to contact tbdress sales department by calling +86-29-68532816
VIP line: +86-10-56234566 or Email: Customer Service Dep. service@tbdress.com.

Kinds and regards
Tbdress service team

Thumbnail of user jessicam138
New Jersey
1 review
0 helpful votes
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October 6th, 2015
Verified purchase

So far my experience has been pleasant. I have been up dates every step of the way about my dresses. I can not wait to receive them and start wearing them. Hope they fit as great as they look in the pictures super excited:-).

Date of experience: October 3, 2015

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About the business

About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

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