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TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
Just received a wonderful dress ordered recently... It's really so beautifully made... The colour, fabric, quality, size - everything is so perfect for this year's lovely Christmas! Thank you very much, TBDress!^_^
I watched tracking proceed normally ending with "delivered" and "package in place." Where this item was delivered and in what place is a mystery. Customer service is unresponsive to inquiry. Lesson learned…
They do NOT honor their own return policy. I complied perfectly with the return policy and spent a lot of money to return the item, expecting a refund which they refused. Also, when ordering multiple items, the colors and even patterns do not always match. The quality is usually shoddy. This is an unethical company with horrible business practices and terrible treatment of their customers.
Date of experience: September 3, 2015
I recently placed an order on-line with TBdress. When paying for purchases there was an extra charge for post and package which I was not aware of. Reluctantly I paid this charge. To add insult to injury when the delivery driver arrived there was a further charge of €16.48. Could you please tell me why I had to pay twice to have my purchases delivered?
Date of experience: November 19, 2015
Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!
Best regards!
TBdress team
I have been looking for a site to get some cute, girly office/school dresses and I stumbled upon Tbdress. There was a wide variety and I like their ability to let me choose by color. Everything is reasonably priced, and shipping was fast.
Date of experience: April 26, 2015
The best thing for Tbdress where they never lacks is their quality of the product and delivery time. I do have app too in my phone and I usually purchase for me, family and friends from them. I always get the product within deadline.
Thank You
Date of experience: July 13, 2018
I just received my dress that I ordered, I was worrying that the size will be small, but fits perfectly I'm so happy and can't wait to wear it. Usually if I'm shopping for dress I need to try 10 of them to find one that fits me, I'm so surprised and very happy. Thank you so much TB dress for making my day. I will order for sure some more in the future
Date of experience: June 22, 2017
I placed an order with Tb dress back in February 2020 before the corona virus. Here it is may 9th 2020. I spent almost $200 with this company I keep sending emails after emails at first they were blaming the shipment do to the virus. Then they said they didn't have the material for my items that I ordered then they said not enough staff to make my items. Then they stated that my items have shipped that was a month ago and now all I'm asking for is for them to send me a refund and now they want respond. Very bad business stop using this pandemic to keep people's money, this is not the time to be taking from people nor is anytime. People buy through these companies putting their hard earned money in the hands of Supposedly being a well Establishment. But seems they are out to take as well. Refund my money and you will never get my business again I don't even want the clothing I can go else where.
Date of experience: June 9, 2020
1. I loved the outfit that I choose for my kid. It was her birthday and I wanted my daughter to look most beautiful. One of my friends told me to check out kids' collection on tbdress.com. When I stopped over this web site I was absolutely amazed to view such pretty assortment of clothes for kids. I bought a lace dress which made my daughter look beautiful than ever. I also ended up buying a dress for myself for the party. I am giving five stars to this web site as they have exclusive stock and they ship the identical product which is exhibited on the site.
Date of experience: September 3, 2013
My wedding dress arrived earlier than expected. It is beautifully made, feels lovely and I know I will look like a princess on my special day. TQ so much for such a beautiful piece. Customer service was fast, good and efficient. Live chat is great! I also bought another red dress for my tea ceremony which I absolutely love love love! Tq TBDress and I will definitely buy more from yours my sister is getting married too and I saw a bridesmaids dress that will do just the trick!
Date of experience: August 21, 2014
Although their website looked pretty shady, I took a chance and I ordered a shirt from TBdress anyway. One month after I purchased the item they finally got back to one of my emails asking about the shipment and provided me a FAKE tracking number. It turned out the item was never shipped and they do not refund people. It's a HUGE scam, they are thieves just like many other Chinese originated websites. Don't waste your money on these scumbags!
Date of experience: June 21, 2020
I started to get to know TBDRESSES only recently, but my experience with this company has so far been most satisfactory.
My first order was delivered a few days ago. It is item *******, a colourful, soft Korean style blouse. It's so amazing, I ordered a second one already! I'll be keeping a close eye on what's available from this site.
Date of experience: August 29, 2015
I bought a certain dress from TBdress where got the style and taste i needed through online shopping at a reasonable price. I was able to pay for these dress through paypal, which is actually a safe way of buying. Thanks alot TBdress.com I Really Love your Customer Service.
Date of experience: January 22, 2014
I was always nervous to shop from any online shopping store. Then my colleagues told me to browse through tbdress.com and asked me to check out the variety of dresses. When I checked the dresses available in different categories I was completely stunned. First I was feeling hesitated to shop from this web site. But after going through payment policies and other terms I felt secured. I must tell everyone reading this review that this site has got mind blowing dresses and that too in different ranges. Only with single click I bought the dress and whenever I wear this dress I received lot of greetings.
Date of experience: August 26, 2013
Realized after the fact that this company is based in China and what you order will ship from China and take a month or two to get there. Have yet to receive my order and since it will arrive to late to give as a present I am going to have to write it off. After reading the reviews here I realized, too late for me, that the reviews on their site are fake.
Date of experience: February 9, 2018
Hi,
I've checked that your order had been delivered on Feb, 17. Have you received it? If there's any problem, please feel free to contact with us via sns@tbdress.com. Thank you.
Tbdress
I had ordered a gown and paid the extra for custom measurements. I was originally relieved when my dress arrived then i tried it on. It was about 8" too long and 2' to tight. After finding out that altering it would cost more than the dress because of the work involved and the fact that the dress is so tight, i can't sit down, I asked them to return the dress so i could get a new one that fits. After a few emails, refusal to do a refund or an exchange and a 30% offer on a second dress, they are no longer responding to me. I am changing my review. I am filing a dispute with paypal
Date of experience: July 10, 2019
I was a bit tense cause i thought they could do a mistake and bring an oversized or undersized dress and this was made worse when i got to read some reviews about tbdress since i had placed the order before reading them. But all this turned out to be unnecessarr worries as my dress arrived in a very perfect condition and in time!
Date of experience: January 17, 2014
The site got me my first order in a timely manner. The dress I got was beautifully made and the quality was amazing. However, that dress was to small, so I ordered a replacement. That was April 7th 2022, and I haven't received a dress or update for some time now. I was told they would rush ship it and it still hasn't even left the facility yet. At this point I really just want my money back.
Date of experience: June 8, 2022
I ordered my flower girl dresses from tbdress over two weeks ago. I finally got them in today. They are beautiful but such a headache to get them delivered. Apparently all their dresses are made to order which is not listed on their site. Might order from them again if I'm not in a time crunch
Date of experience: June 13, 2014
I’ve ordered several items from tbdress and all have been of respectable quality. Shipping has been surprisingly quick for this distance and usually at no cost. Low prices and free shipping with good quality and excellent selection of goods. What more could one ask for. Only one item was lost and they reshipped at no extra charge. Excellent customer service with frequent communication on any issues, a great organization.
Date of experience: August 13, 2014
I ordered a white dress last minute. First I thought it would not coming looking like the picture specially since it is white but then when I got it I was surprised that it did worth what I paid for and can't complain. It also came within a week of my order so that was awesome!
Date of experience: May 5, 2016
I brought two jackets and neither one fits me. There was no return label or address included with the package. Like the site suggested I contacted customer service, however I have never heard back. I messaged them on Facebook and they responded but never provided return address. I wish I would have read the reviews before!
Date of experience: March 6, 2018
Hi，
So sorry to hear you had some problems on your order. I could see our representative has emailed you and let you know the return address, could you please kindly send a reply? And you could also let us know at sns@tbdress.com. Have a nice day. Best wishes, Tbdress Team
Absolutely loved these pants. Wonderful, soft, high wasted, comfortable and very form fitting. As a working out legging junkie I totally love these. Black dress is pretty too. These are exactly what i was looking for. I have had a hardtime finding the material that is somewhat thicker and tighter, but not too thick and tight and also high rise. These are perfect. Color block Round neck i bought.
Date of experience: October 11, 2018
My items took almost a month to reach me and when it did it didn't look like the item I purchased. It fits very poorly and looks so cheap. Their site is filled with cheap Chinease knock offs. There customer service stinks and it costs as much as the item to ship back to China. Stay clear these people are crooks.
Tip for consumers:
DO NOT purchase from TB Dress
Date of experience: October 21, 2014
Dear Sarah,
I'm sorry that you had a unpleasant shopping experience on our website. Our website has several shipping methods, if you choose super saving shipping, it will be slower, if the products are resisted at customes, it will take longer to reach you. You may be choose super saving shipping as shipping methods, so it is not arrived very fast.
Also, thanks for pointing out our problems, we will try our best to improve our customer service and website quality.
Best regards!
HI,
I am a little disappointed with TB Dress. I ordered two bridal gowns on Jan 25th, and I have yet to receive them. I emailed customer service one week ago, but they didn't reply back. I am very concerned, and need to know the details of my order.
Please reply.
Ella
Date of experience: February 24, 2015
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
I am so sorry to hear that you are not satisfied with our service, hope you could kindly understand that we are manufacturer not reseller, and the delivery date depends on the processing time plus the shipping time. Could you please tell me your order No.? After you have sent me the order NO. Then I will contact with your exclusive customer service representatives and let them solve your problem as soon as possible. Please give me a reply via sitejabber or you could send emails to sns@tbdress.com, so we could check the order status and solve your problem as soon as possible! Thank you for your cooperation!
I was looking for cheap vintage dresses and i kept on having no such luck. Everything was expensive and didn't have my size. Then i found this wonderful shop and i absolutly fell in love. When adding to cart they let you pic a size and shows you all the measurements in both cm and inches. The only thing i will say bad is that the shipping was $11 i could of bought another dress for that price.
Date of experience: November 7, 2017
I found my dream wedding dress and loved it! They altered the dress for me and it fit perfectly. I suggest ordering your wedding dress from here. They are really professional, patient and helpful. It was a great experience. I will order more things from TB Dress in the future.
Tip for consumers:
Please measure yourself before ordering
Date of experience: November 1, 2015
About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
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Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!
Best regards!
TBdress team