TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
Just received a wonderful dress ordered recently... It's really so beautifully made... The colour, fabric, quality, size - everything is so perfect for this year's lovely Christmas! Thank you very much, TBDress!^_^
I watched tracking proceed normally ending with "delivered" and "package in place." Where this item was delivered and in what place is a mystery. Customer service is unresponsive to inquiry. Lesson learned…
This is the first time I will be ordering from TB dresses. I am so please with your selection and sizes. It is hard to find beautiful things in plus sizes, but you guys have out did yourself. I know everyone I know will hear from me about your wonderful dresses.
Date of experience: February 18, 2016
I plan to wear this to my son's wedding and outdoor reception next spring. It has all the features that I love in a comfortable AND attractive dress: wrap style, loose yet flattering skirt, soft ruffles and 3/4 sleeves. I do hope the material has a bit of stretch to it.
Date of experience: November 11, 2015
My wife ordered 2 dresses from them. Sized to the instructions they provided. When they were received ( in a plastic bag for shipping) They had a musty smell. They also didn't fit even close to the sizes provided. Returning them cost a fortune, They responding stating that the return amount would be less, 4 days later they emailed the return amount would be $30 less than the first email. 2 days later they changed the return amount down another $2
Still fighting with them. And have not seen a refund. Stay away this is a total scam business.
Date of experience: June 20, 2019
It was pretty easy to bounce ideas off of the designers to come up with a really unique shoe. I had a particular design in mind that I had searched but not found. With just a single picture to the customer service agent, she sent me a link to the shoe and i begun my checkout process. The shoe is with me and its quality predicts it will last for ages.
Date of experience: May 5, 2015
They're searching process is very simple. They have the best selection of dresses from elegant to funky and even the vintage inspired dresses which are the ones that I love. Their maxi dresses are beautiful, too!
Date of experience: July 9, 2015
Shipping took a very long time but I was very pleased with the product. After I ordered it I had read a bunch of negative reviews so I was a little worried and contemplated cancelling the order. I decided to see for myself and I am happy I didn't cancel. The sweatshirt was exactly as pictured and described (definitely runs a little small so I am glad I went a size up) very good quality. May order in another color.
Date of experience: October 23, 2014
I love these dresses! So beautiful and classy! Loved the description, selection and easy shopping! I will recommend this site to others! Thank you so much for having a site with lovely dresses everyone can afford!
Date of experience: January 24, 2016
I would definitely recommend this to everyone. It makes me happy. I am a proud customer. I'm absolutely gonna come back & shop again. The experience was all around great. The quality & service was great.
Date of experience: March 9, 2018
DON'T DO IT. I ordered a dress a good month before an event. The event came and went and I finally got an email, two weeks later, saying the dress had been shipped. The dress that arrived looking nothing the photo. It barely would have passed for a school play. The fabric was disgusting, the dress was oddly cut and the whole thing was cheap. Just awful. Worst shopping experience EVER.
Date of experience: September 4, 2015
Placed my order on November! It has only shipped in February and today is April 9 and I never receive my order. Try to get in contact with the website and ask them to track it but they did not even did so! Idk know if I will get ever my money back or the cloths but honestly just don't buy from this shore! It is a waste of time, waste of money and stress that could have been avoided! And one of the dresses I received from a previous order was honestly ugly
Date of experience: April 9, 2022
Ordered a coat in Dark Blue. They sent Sky Blue which is a horrible turquoise color. Emailed them and they said "I've seen the picture you sent, and we are really sorry for that, could you please keep it we would like to refund you 5 dollars as a compensation. The dress in sky blue is also very nice" UHHH so I don't get what I want. Instead of having the option of mailing it back to exchange (what I asked to do), I get $5 back--big whoop--and a coat I won't wear. It is also a pretty shoddy construction for a $45 coat. Will never buy from them again.
Date of experience: November 19, 2013
Ordered two tops on the 11/03/2014 and paid for them immediately but there is no sign of the items till date. Email to customer care has received no reply and it is impossible to track the shipment as the tracking number is provided without any details of the carrier. The customer care chat doesn't load. Very disappointed :(
Date of experience: March 27, 2014
Dear Sarah B.
This is tbdress service, Could you please let me know your order number so as to try my best to do something for you about your order here.
Sincerely apologize for not meeting your demand.
Kinds and regards
Tbdress
+86-29-68532816
VIP:+86-10-56234566Email: Customer Service Dep. service@tbdress.com
The jacket I ordered from this site is unlike how it is described. It is supposed to be a coat, but it has the thickness of a flannel shirt. The sizing is also off, I bought a size larger than I usual wear and it's still too small. The quality of the material is also very poor, it falls apart in my fingers, the seams are not secure or in line. I am very dissatisfied and feel ripped off. It took a month to get to me, they responded to my email in broken English saying that I'd have to pay the return shipping to Shanghai if I wanted my money back.
The website and product photography are the best part of this company. Don't be deceived.
Date of experience: April 13, 2019
I am very disappointed with this company. The clothes don't always fit the average women and you pay a high cost to return the items. I have yet to get my refund from them for the returned items. They seem to just ignore me when I write. That is very disturbing! Unless they guarantee all items are made correctly, then don't order thru them. They will give you 10.00 to keep the clothes that don't fit. My refund was over a 100.00. So I was to suck up 90.00 I don't think so! Never order again!
Tip for consumers:
Don't order if you don't want to pay return shipping. It will be more than you will get back.
Date of experience: February 28, 2015
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
I am so sorry to hear that you are not satisfied with our service, hope you could kindly understand that we totally allow customers to return the items they are not satisfied with, and after we have received those items, then we are able to give you a refund to our customers. Could you please tell me your order No.? After you have sent me the order NO. Then I will contact with your exclusive customer service representatives and let them solve your problem as soon as possible. Please give me a reply via sitejabber or you could send emails to sns@tbdress.com, so we could check the order status and solve your problem as soon as possible! Thank you for your cooperation!
I was attending a wedding so I order a Dessy wrap style dress in black from TBdress as the price was the best I could find. No issues at any stage. Order and payment easy to process and the delivery was on time and well packaged. The dress is exactly as I expected. I had already seen this same style dress on a friend so there were no surprises. Everything was exactly as it should be so I'm happy.
Date of experience: November 14, 2014
I'm very disappointed with this company. My son order his suit jacket almost a month ago and it still has not even been shipped out. He has prom coming up and he has no idea if he will receive it on time & if he does. If it's going to fit. He won't have time to make adjustments or go out and find another jacket, if needed. Disappointed
Date of experience: March 12, 2020
I purchased a 3 piece semi formal pant suit for a wedding. I am a true size 14 and the outfit is made for a 10 to 12 size. The sleeve and shoulders are so narrow that I barely got my forearm into the sleeve
The pants waist was tight as if a size 10 to 12. I would not trust the sizing. The company only offer $22 for alterations. I would need more material to make this outfit acceptable.
Date of experience: March 28, 2020
ORDER AT YOUR RISK. Ordering from this company has had to be one the worst ideas I have ever had. What is supposed to be one of the most memorable times of my daughters life is now the worst. I have read the reviews and I feel so bad for all these others who have had it worst than my family. You pay for merchandise that is processing forever. Before I placed the order the website said processing takes 8 to 12 days so I thought great this dress should be here in time. I am worried and I don't know what to do. I have tried chatting, calling, and emailing, so far absolutely no response from the company. At this point all I want is my merchandise or my money back. I will never in this lifetime order from this company ever again.
Date of experience: March 19, 2014
Hi dear Meka D.
I am so sorry to hear from you with such an experience. How could no one responsed you, via live chat, e-mail, calling? Please let me know your order number so that I could check your order status. Please do not worry about that tbdress.com, which has been doing online business for years, without scam, spam.
Whats more, return and refund policy is always valid for buyers: http://www.tbdress.com/help/Returns-Refund-Dispute-15/.
sns@tbdress.com is my service mail for you.
Best regards and sincerely
Tbdress
Never would I use this site again, it is totally bogus they take your money and then act like you did not place an order. I have emailed customer service twice so far with no response. Also, their China phone number does not work. My daughters prom is in less then two weeks, no way would I ever recommend this place even to my worse enemy. This place is take your money and run.
*******@yahoo.com
Date of experience: April 22, 2014
Hello dear LOIS C.
This is tbdress service on sitejabber. I am so sorry to hear your complaint. Would you please let me know your order number so that I could look into your order and get back you for a solution.
sns@tbdress.com is my service mail for you
Regards
Tbdress
If you are looking for a one stop destination, then tbdress.com is the right place for you. After someone recommended me to view this web site, since that day I only shop from tbdress.com. The only reason to write this review is to let other buyers and visitors know that this web site is doing a lot for their customers. Along with great discounts this site offers products with great quality. I am happy with quick delivery service and secure payment method. Recently I bought a neck piece and bracelet for a party and it brought along too many compliments.
Date of experience: September 3, 2013
I heard from my classmates that TBdress is very famous during these days and I was looking forward to buy a present for my elder sister. I really don't know what to buy for her. But finally I saw lots of beautiful dress on this website and I have ordered a beautiful evening dress for her. She loves it very much! TBdress is just like a big supermarket!
Date of experience: November 25, 2014
Offering wonderful dress ideas, TBdress.com helped me a lot for my preparations for one of the most important days in my life. No, it's not my wedding, but it was the most serious business party where I had to look amazingly and at the same time to stay out of the crowd with style and fashion. Founding TBdress.com, I liked a wonderful elegant black dress with one covered shoulder and I couldn't take my eyes from it. The Modern A-line Sleeveless Ruched One-Shoulder Sweep/Brush Train Evening Dress impressed me with its sexy emanation. It came on time with the incredible 70% discount! Love it!
Date of experience: January 2, 2014
I ordered a formal dress, this dress was high quality. It had to be made of the best materials ever. The fit was perfect and the craftsmanship was awesome. I will definitely be ordering again and referring all of my friends.
Date of experience: November 28, 2017
TBDress is absolutely horrible. Their product quality is very poor, looks nothing like the pics they have posted, takes MONTHS to ship, the sizes are inconsistent and very small, and their customer service is absolutely horrible (worst I've ever dealt with). They do not refund, even when the products arrive damage (I was told to take it to my local tailor to get it fixed). These guys are pirates that stole hundreds of dollars from me.
I do not believe all the reviews on this site, I think they're fake, just like all the reviews on TBDress' website (they remove any negative reviews you post).
Date of experience: January 18, 2016
Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!
Best regards!
TBdress team
I was finally able to get my refund through PayPal. Don't waste your time bothering with their customer service. They will come up with every excuse under the sun to not give you a refund, even if you are entitled to one. The only reason I got my refund was because of PayPal. TBDress was forced to comply with them.
Date of experience: May 3, 2018
Hi,
Good day.
I could see our representative has sent you the full refund through paypal after we received your return. If you still have other questions, please let me know at sns@tbdress.com. Thanks for your attention.
Order number: *******. Do not order from this website! I ordered this because of the site's guarantee of my satisfaction and that I could return it if need be. When I received, it wasn't exactly like the pictures. It was close, and it was a decent dress, but these differences made me not want to use it. When I contacted customer service, they repeatedly denied me a full refund, even though the website said that I could do so. I got tired of trying to resolve it with them because they kept trying to offer me a partial refund without just cause. I have now opened a dispute with paypal with them to try and resolve this. Do not waste your money on this, unless you are prepared to not get it back.
These are the largest issues that I have:
1. The design on the waist includes beads that are significantly larger than what was displayed on the website. I have included a photo with my hand for reference to its size.
2. The crystals that are attached to the bottom of the dress are made in such a way that they look dark when looked at from the side. This makes the dress look like it has dark spots along the bottom. This was not shown in the pictures on the website.
3. The sleeves on the dress that I received do not come down as far on the arm as they do in the pictures on the website.
Date of experience: March 23, 2018
About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!
Best regards!
TBdress team