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    TBdress

TBdress

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Overview

TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

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How would you rate TBdress?
Top Positive Review

“Amazing Products”

R K.
10/5/15

Just received a wonderful dress ordered recently... It's really so beautifully made... The colour, fabric, quality, size - everything is so perfect for this year's lovely Christmas! Thank you very much, TBDress!^_^

Date of experience: 6/17/15
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Top Critical Review

“Disappointed- package not received-”

Charles B.
3/25/23

I watched tracking proceed normally ending with "delivered" and "package in place." Where this item was delivered and in what place is a mystery. Customer service is unresponsive to inquiry. Lesson learned…

Date of experience: 3/25/23
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Reviews (7,352)

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Reviews that mention popular keywords

customer service (559) wedding dress (203) shopping experience (169) return policy (53) order number (45) web site (40) return address (23) phone number (26)
Thumbnail of user lynnettet1
Texas
1 review
0 helpful votes
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January 21st, 2017
Verified purchase

I'm excited for my items. I love the unique pieces I find online and can't wait to shop some more. I have never been eager to visit a store in a regular basis. However everyday I check TBdress for new and exciting deals and merchandise.

Date of experience: January 19, 2017

Thumbnail of user justins88
Canada
1 review
5 helpful votes
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January 22nd, 2016

Why the hell haven't I got my order yet? I ordered a white blazer back in the middle of November and I still have not received my order. I am very disappointed and plan to never use this site again. Thank you for you time.

Date of experience: January 19, 2016

Thumbnail of user aaronl22
Aaron l.

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

Thumbnail of user yishanl
Australia
1 review
0 helpful votes
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February 6th, 2016
Verified purchase

Lots of options, great variety of products with many sizes and colours to choose from. I am quite happy with the products when they arrived :) Free shipping over $100 the first time I bought from this online store.
TBdress is a great online shopping experience!

Value
Shipping
Quality

Date of experience: February 3, 2016

Thumbnail of user selenas2
Canada
1 review
0 helpful votes
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November 13th, 2015
Verified purchase

The quality is mostly decent, except for the odd few outfits that fall short of meeting expectations. The wait is long but customer service is very accommodating and helpful. Be sure to measure your size and compare with the individual size charts of each item.

Date of experience: November 9, 2015

Thumbnail of user cadencer
1 review
1 helpful vote
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November 22nd, 2014
Verified purchase

I am grateful to my colleague who told me about TB Dress because this place has the type of clothes that I like. I hope they focus on the line of accessories as well so that I can have a one-stop online shop!

Date of experience: November 22, 2014

Thumbnail of user theandrag
North Carolina
1 review
0 helpful votes
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September 22nd, 2015
Verified purchase

I was concerned about ordering a bridesmaid dress from somewhere other than the "traditional" places much less a site I had never heard of, but I loved the dress!

It was great quality, beautiful and true to size. I'm tall, so there was a lot of extra material to make sure the dress flowed perfectly.

Service
Value
Shipping
Quality

Date of experience: September 19, 2015

Thumbnail of user tracyd36
New Jersey
1 review
0 helpful votes
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December 18th, 2015
Verified purchase

My daughter was looking for cute jackets to wear to the bars in college but wanted a few different ones so I was so pleasantly surprised by the adorable choices for her. She will be delighted when she opens her christmas presents.

Date of experience: December 15, 2015

Thumbnail of user christinaa19
Germany
1 review
0 helpful votes
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April 28th, 2015

I had a wonderful experience with TBdress. My items arrived in a timely manner, the quality of my purchase was perfect and I even received a hand written thank you note - nice touch! I will definitely order from them again! Thank you!

Date of experience: April 25, 2015

Thumbnail of user graciel9
Germany
1 review
0 helpful votes
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December 10th, 2014
Verified purchase

I used to prefer shopping for real instead of shopping online as all the websites had the same limited designs. However, TB Dress changed my point of view as I get unique apparels and accessories here though again, they're not available in all sizes.

Date of experience: December 10, 2014

Thumbnail of user violaa1
Canada
2 reviews
3 helpful votes
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December 7th, 2014
Verified purchase

Love this site! Found a gorgeous dress and luckily the dress is available for immediate shipping. Just received it today which I ordered 4 days ago. This site should be posted for people who needs the dress in a rush! Great service!

Date of experience: December 7, 2014

Thumbnail of user lindao28
Nigeria
1 review
0 helpful votes
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December 24th, 2015
Verified purchase

I ordered a veil and a ball wedding dress on the 5th of december 2015 and it arrived today 21st december 2015, less than three weeks.
My exclusive account manage was excellent. I got replies to all my mails and on time too.
Dress was a perfect fit, excellent tailoring, everything was on point.
Am so happy with my dress and the customer service and updates throughout my order. I will sure buy from them again and soon.

Date of experience: December 21, 2015

Thumbnail of user sharonk57
California
1 review
0 helpful votes
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May 26th, 2016
Verified purchase

Bought 3 items, 2 shirts and one fitting dress from TB dress, they are very good quality with very reasonable price and I will order again. Their size is running smaller than American size. You always get reference from their size chart.

Date of experience: May 24, 2016

Thumbnail of user clarissav5
Delaware
1 review
0 helpful votes
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May 11th, 2020

I wish I had read the reviews before my purchase. I order my item back in February. It is now May 11 and I have not received my item. I have contacted them several time only to get the same results. Please save a headache do not order. Rating negative if it was an option

Date of experience: May 11, 2020

Thumbnail of user maviss1
France
2 reviews
7 helpful votes
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November 27th, 2014

Love the dress very much, material exactly like in the photo, received the dress earlier than expected. Though earlier they didn't reply on my enquiries, the dress is almost perfect to me as the top part is a bit tight for me. I would advise those who plans to wear push up bra, it is better to key in slightly bigger measurement at the bossom and waist area. I need to lose some more weight as the top is just fitted nicely without any bra. I m flat chested, so it is kinda makes me look a bit too flat, but is ok, i m satisfied overall. Worth every dollar.

Service
Value
Shipping
Returns
Quality

Date of experience: November 27, 2014

Thumbnail of user virginiap2
Switzerland
1 review
0 helpful votes
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December 23rd, 2014

Hi TBdress!
I love the design of the dress so much. And I appreciate your kindly customer service and fast shipping service very much. I would like to recommend your website to all my friends and family members!
Thanks again.

Service
Value
Shipping
Returns
Quality

Date of experience: December 23, 2014

Thumbnail of user alicias133
Illinois
1 review
2 helpful votes
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June 12th, 2019

This is the worst company to deal with you can listen to the few good reviews that the company post but if you do get something it's of poor quality and you get your stuff months later and it's garbage

Date of experience: June 12, 2019

Thumbnail of user darcim2
Canada
1 review
0 helpful votes
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November 20th, 2016

I live this site I bought a beautiful spring coat from hear it arrived a few days early and in perfect condition! I couldn't be happier with the service I was provided! I plan on doing all my shopping here

Date of experience: November 17, 2016

Thumbnail of user bridgetm4
Canada
2 reviews
1 helpful vote
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August 14th, 2014

I ordered a purse from TB dress on June 25,2014 and have still not received the order. Order number *******. I have sent many emails to the customer service with no response. The phone number they have on their wbsite to call is BOGUS.

After couple of months someone finally contacted me by email after I have sent numerous emails questioning on when the item was going to arrive and demanding a refund. Very stressful experience and will not recommend doing business with them.

Date of experience: August 14, 2014

Thumbnail of user aaronl22
Aaron l.

Hi Bridget,
This is tbdress service on sitejabber. Sorry for keep you waiting so long time the shipping. I have checked your order that it arrives in Canada on 12th AUG. Everyday numerous mails rush in, our sales person might miss several, I apologize for not replying you timely. One thing I could ensure you that Tbdress has been doing business online for years with no spam, no scam. Therefore, do not worry about your order. You are going to receive it soon. The phone number on our website with no problem +86-29-68532816. Maybe the time you are calling the line is engage. Sorry for the inconvenience caused. If you have any problem with tbdress, you can write me here: sns@tbdress.com
Regards,
Tbdress service

Thumbnail of user sheilak7
California
1 review
0 helpful votes
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December 2nd, 2014
Verified purchase

My order of 20 items arrived today. The clothes are great quality, the sizes match and except for a couple loose buttons they're in perfect condition.
When ordering from TBdress you need patience. The order will take at least a month to get to you.
It was worth the wait in my case. I recommend this site, the admins are friendly and the clothes look as advertised.

Date of experience: December 2, 2014

Thumbnail of user nolwazim
South Africa
1 review
2 helpful votes
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January 18th, 2016

Good day I'm officially lodging a complaint with regards to the invoice that was attached to my parcel which was not tallying with what we had. Declaring a lower cost than what we actually paid has gotten us into serious trouble with our government. Our customs have fined us for under declaring and we have not received our parcel to date. The total cost of our customs is $459.46 which is from the actual $544 of the dresses order. We are in trouble and we request that you assist us in paying for these customs before our dressed are destroyed. Looking forward to hearing from you soon Regards. TBDress has not responded to my email since 12-22-2015 19:05

Tip for consumers:
its almost 3 months no one has made contact with me

Date of experience: January 15, 2016

Thumbnail of user aaronl22
Aaron l.

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

Thumbnail of user ionac2
GB
1 review
0 helpful votes
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October 6th, 2015
Verified purchase

What a lovely dress! It took ages to arrive but I'm very glad I got it. Nice material, lovely yellow (the picture on the website is quite realistic), good shape. Only things that bother me a bit: the waist is quite high so I try to low it a bit with a belt most of the time; and the collar is quite tight and high too, what can struggle you if you're not comfortable with this kind of things. Otherwise a very very lovely dress to bright the day.

Date of experience: October 3, 2015

Thumbnail of user jamesk54
Kentucky
1 review
1 helpful vote
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January 14th, 2014

For me, this was false advertisement and a complete waste of time and money! There is no protection these crooks outside of our "reviews" on services like this Jabber. The products shown at tbdress.com are not what you request to purchase from the website. This is yet another CRAPPY ONLINE STORE that makes it difficult for those trying to do honest quality work.
This website is not worth your money.

Date of experience: January 13, 2014

Thumbnail of user aaronl22
Aaron l.

Dear James K.,
Thnks for shopping with tbdress. I am so worried to hear your shopping experience. Could you please let me know your order number so that I could know your situation. Or I would like to direct you to tbdress sales department: by calling +86-29-68532816
VIP line: +86-10-56234566 or Email: Customer Service Dep. service@tbdress.com.

On behalf of tbdress, I apologize for not meeting your demand. Hopefully tbdress service team could get your complaint resolved at your satisfaction.

Kinds and regards
Tbdress service team

Thumbnail of user dawnr9
Georgia
1 review
1 helpful vote
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February 18th, 2014

I order a dress from TB Dress on January 17,2014 and it is now February 18,2014 and still have yet to receive or hear from this company. I needed the gown for the weekend of VDay, I emailed them and they respond with they would do all they can to have the gown to me. Guess what? I had to go out and purchase another dress which isn't fare given the amount of money I paid for this dress. I'm still try to contact someone but it seems as though when I provide my order number to check the status of the dress since I've paid for it you are being ignored. They have a computer generated to answer your questions it's not even a live person. Very disappointed and I will NOT! Refer them to anyone.

Date of experience: February 18, 2014

Thumbnail of user aaronl22
Aaron l.

Dear Dawn R.
I am so sorry for postpone of your shipping, for the nationwide biggest holiday and whether reasons. Just give me your order number by mail :sns@tbdress.com. Let me help to check and get back you for your dress. If you do not wish to need that dress from tbdress, please just let us know so that refund you if your dress has not been shipped out.
Kinds and regards
Tbdress service

Thumbnail of user vanessab254
Arizona
1 review
21 helpful votes
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July 19th, 2020

I ordered this dress because it was in "sale" and looked super cute in the pictures. It took 6 weeks for the order to come and I'm very disappointed in the product. The material is super thin swimsuit type material and the overall quality of the dress is very poor. I am a size 6 so I ordered a medium. It is very tight. Definitely not worth the money. I would not recommend this dress or the retailer. The first picture is what the dress was supposed to look like. The others are what it actually looks like.

Date of experience: July 19, 2020

Thumbnail of user crystalg23
Michigan
1 review
1 helpful vote
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September 29th, 2015
Verified purchase

My clothes came in the mail today and I just love them. The colors were so vibrant and beautiful. Everything fit perfectly except one piece but I love the look of it, so I am going to exchange it for the right size :) I will definitely be shopping here again!

Date of experience: September 26, 2015

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About the business

About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

How do I know I can trust these reviews about TBdress?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
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