- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
Just received a wonderful dress ordered recently... It's really so beautifully made... The colour, fabric, quality, size - everything is so perfect for this year's lovely Christmas! Thank you very much, TBDress!^_^
I watched tracking proceed normally ending with "delivered" and "package in place." Where this item was delivered and in what place is a mystery. Customer service is unresponsive to inquiry. Lesson learned…
The designer I was assigned after the first chat with the normal customer service was, Julia, she was so helpful and extremely knowledgeable. The wig I designed is absolutely perfect and I can't wait to start designing a dress.
Date of experience: May 5, 2015
My dress just came today, not that I expect a response because I have yet to get a response from them previously, but seriously what is this, the pleating is not the same on each shoulder, also one strap sits off the shoulder and the other sits where it should. The strap that is off the shoulder is so tight in the arm pit it is unbelievable... this is horse$#*!. Also there are seems that have not been finished off, REALLY, this is why we should buy American, my mistake
Try to put a bad review on their site... ya right won't happen, and there is no customer service, they NEVER reply to the messages they allow to send nor does the chat now EVER work... horrible product. Trying to put a pic up but that's not happening. Also noticed that the hem on the shoulders, well one hem is facing forward and the other is facing backwards...
Date of experience: June 3, 2013
I have ordered 4 dresses from this site and it never disappoints. The quality of the fabric and the finishing are beyond excellent. I have worn it several times and each time I get many compliments. Than you tbdress.com!
Date of experience: September 26, 2014
The refund schemes of TB Dress are very rigid and not at all in the favor of customers. But if you place your orders after thinking through, you will not regret your decision, the items are the best here!
Date of experience: December 4, 2014
In addition to poor quality products, their customer services are unprofessional and always shy of dealing with the customer request. They have written up standard answers, which have nothing to do with - what the customer is really asking.
They advertise products which they do not have in stock, especially the one which looks attractive and value for money. Once you have placed your order and they have taken your money, they will email you to say, "these items are not in stock" and your journey starts from there.!
From here onward your chasing up starts.
My humble advise and opinion is DO NOT WASTE your money.
Date of experience: May 24, 2016
Dear customer,
Thank you for sharing your experience with us. Sorry to hear that you had some problem with your order. Could you please tell me your correct ID number so that we can solve your problem as soon as possible?
I’m looking forward to your reply, thank you very much!
Best regards,
TBdress Team
I really enjoyed the product. Customer service is responsive. It's exactly like the picture. I can't wait to wear it for my wedding day. Really reasonable and it takes a little longer for delivery however it's worth the wait!
Date of experience: March 8, 2017
The dress was better than I hoped. Color was like sample online. The fit was accurate and it was fully lined with an invisible hem. Was kept apprised at all times and shipping was easy to track. Great dress!
Date of experience: April 24, 2017
This was the second time I used the site to design and fabricate a homecoming dress, and both times resulted in a beautifully designed, custom pieces that for their prices I don't think can be found anywhere else. This review is for designing homecoming dress. I had not made a review for the first dress which was a party dress. Overall, it was a great experience, with some little expected frictions for not working with someone face to face. This just made the process a bit longer. The dress turned out beautiful, and was delivered to my door with no problems. Overally, I highly recommend this site and would definitely work with them again in future. The website was particularly well developed for sharing ideas and images in the design process.
Date of experience: May 5, 2015
I just recently began shopping using TBdress and to begin with i only ordered some accessories just to try it out and i received products better than i anticipated. So i started to order clothes and i am extremely happy with the quality of the products i order. 5 stars from me :).
Date of experience: November 7, 2014
I ordered a dress on 7/20 and it is 8/8 and its still saying its preparing. I order the dress in advance because i have a wedding to attend the first week of September. Where is my dress i paid for?! I dont have time for waiting and then have nothing to wear!
Date of experience: August 8, 2015
Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!
Best regards!
TBdress team
I have ordered a dress for a black tie event. When the dress came it was not the same as the picture! The dress did not have the right color, nor was it the mermaid dress.It was just straight. It was just awe full! The customer service was manipulating me as a client to feel bad about their people that worked so hard on this awe full dress. I experienced a very unprofessional service for a lot of money! Don't recommend it to anyone! The quality of the dress is poor and the lace is not properly stitched on.The thread was loose when I opened up the package. I did not even get a change to wear this ugly dress as it does not fit me around the arms and neck and I send them custom fittings! Just awe full and never again!
Date of experience: September 11, 2015
Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have immediately informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!
Best regards!
TBdress team
Item was amazing. I loved it so much. Service was honest and reliable. It arrived with no damage. It was on time, even earlier. I love the item. I love this site. These people are reliable, trustworthy, honest and caring of everyone and their products. They advertise properly :)
Date of experience: February 2, 2017
Please don't buy from this company. They shipped me 2 dresses. One was fine but the second was 2 sizes smaller than what I ordered and the wrong color from what I ordered. I returned it and from the get go they said they only refund half the money. I told them that I was returning it because of their error not mine. They made me pay to ship it back and now they say they will only refund me $40. This dress was over $150. Please learn from my experience and DO NOT buy anything from this company! PS I haven't received the $40 back yet and I'm not holding my breath.
Date of experience: June 3, 2019
So far I am pleased with the services. I ordered two coats and I am very excited. The only thing i am having issues with is an order that is in my cart that i can not delete for some reason.
Will post in the future when product arrives.
Date of experience: September 5, 2015
Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible?
I’m looking forward to your reply, thank you very much!
Best regards,
TBdress Team
I ordered a dress from this site and when I received the dress (almost after a month)... believe me the dress was torn in the front... a new dress was torn... Unbelievable... when I contacted the customer care for the same, they said they would apply some discount, discount is 3 dollars... the 3 dollar discount that they are offering me is less than the shipping charge that I paid for the dress... totally un-professional people. Please don't buy anything from this site... I feel cheated and cursing myself for making a decision to purchase from this site. Total waste of my hard earned money
Date of experience: September 10, 2015
Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!
Best regards!
TBdress team
I ordered three items from this website and they were suppose to be delivered withn two weeks. It took them more than a month to ship the items, and I had to wait two extra weeks to receive them. Two items were way undersized and the third item was completely different. I contacted Lucy the customer service, she reply to whatever you say by using the same answer. I explained everything to her, and attached photo for the items. She asked me to have other photos taken and sent to the email to check the photos for better quality and I did. Now she responded again asking me to just accept the items as they are, and she will offer discount for future purchase which just pissed me off more. Is she that stupid to think I am going to buy from them again before they resolve the current issue. These guys are a punch of internet thefts but I am not going to let it go.
Date of experience: November 18, 2013
We were very skeptical about tbdress especially after reading the reviews about this store in some of the review sites but nevertheless we found the dress very irresistable and so we decided to give them a try anyway. All the transactions went on very smoothly and all i can say is that people should treat with contempt some of this reviews as the store is not that bad.
Date of experience: July 6, 2013
Absolutely thrilled with this dress! I would just like to congratulate tbdress for making a beautiful dress that fitted perfectly.On this dress, you could be surely the focus of the party. You can get all the attention just like the princess.
Date of experience: September 3, 2014
I do not think this website deserve even one star.
I have ordered one dress from this site hoping to get it for a wedding. I order it two weeks prior to the wedding so i would have extra time to receive the dress. I even wrote in the request box to have the dress ASAP because i didn't want anything to go wrong. There're time length says 10 days. It did not take them 10 days. I too them 17 days for me to receive the dress. Not only did they send my dress late but they decided to process my dress and ship it immediately right after i dispute my payment on pay pal. Once i received my dress they refuse my refund. I had to go through my credit card company and dispute with them and fought for a whole month to get my money back
Date of experience: October 23, 2013
Total scam! I ordered 3 wedding dresses totaling $403. None fit per their measurement guide and wrong color sent and the ivory color is like a yellow cream (horrible). I asked to return them for a refund and their reply was " Sorry to hear that you are experiencing the size problem.
I am afraid you may not choose the size according to our size chart.
Is it possible for you to modify them in your local tailor shop and we apply $40 dollars in total refund as compensation?
Or can we exchange a new size/other items?
If you need it urgently, you can keep the old one and buy a new one with the best discount of 30%, ok?
If return for refund, the labor/material cost or shipping cost of the dress have to be deducted, so you canonly get the refund with $161 dollars in total ( 40% of the item price). It seems not a good idea."
No where in the return policy does it state this. DO NOT ORDER FROM HERE!
Tip for consumers:
Don’t buy total scam
Products used:
None
Date of experience: February 7, 2021
I can't believe all the designs you have to pick from, one for everyone. I found one for my daughter that I think she will love. She is always so cold and this one looks like it will be warn enough for her. Thank you for the sale going on, I couldn't get one without the sale. Merry Christmas!
I would rate this website a 10 for sure.
Date of experience: December 18, 2015
I was very happy with my purchase. The dress fit perfectly, came in many colors including white which is hard to find, a and was very well made. I got many by compliments and questions about where I got the dress.
Date of experience: May 8, 2018
This is truly an amazing online platform. They are really efficient and i love them. The last time i ordered some product i got a 10 percent discount. Their shipping free was also free and it is avaliable to everyone around the globe. Trust me on this when you buy a product and you don't like it, you can decide to return it and they will always be ready to change your package for you. Join me and download this app, you will never regret it.
Date of experience: November 4, 2018
I am so happy I checked out the reviews because I was going to order a lot of stuff for my daughter but not now, thank you all for your reviews and the response back to most of you is the same response. I hope you all get your refunds or merchandise you are waiting on, I have to purchase elsewhere: 0) Thank you all
Date of experience: February 8, 2014
Hey dear Crystal W.
As a merchant, tbdress might not be able to satisfy 100% customers, we do admit that tbdress has many shortages to make improvement. You may find the advantages of tbdress: the prices and varieties of products. Anyhow, hope you have a nice shopping.
Tbdress is trying to be making better and better.
If you have some questions about tbdress. Do not hesitate to let me know by my personal mail address :sns@tbdress.com
Kinds and regards
Tbdress service
It is the exact same as the picture (upon receiving, it could use some ironing) the quality of the fabric is not as stiff as expected and overall very good a little short (aka dont lean over when wearing) the waist could use some cinching though would definitely recommend to a friend and i look forward to shopping here in the future
Date of experience: August 18, 2014
About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
Hey dear,
This is tbdress after-sale service. Thnks for shopping with tbdress.
I know now is a bit late to get you back. Still I am wishing to make up for your feedback about tbdress service.
Can I have your order number please so that I could chek more details abour your order, further more to give tbdress an opportunity to make thing right again.
sns@tbdress.com is my service mail for you.
Waiting for your reach for your order number please.
Sicerely
Tbdress service