TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
Just received a wonderful dress ordered recently... It's really so beautifully made... The colour, fabric, quality, size - everything is so perfect for this year's lovely Christmas! Thank you very much, TBDress!^_^
I watched tracking proceed normally ending with "delivered" and "package in place." Where this item was delivered and in what place is a mystery. Customer service is unresponsive to inquiry. Lesson learned…
UGH! I ordered a coat on 10.21 after waiting a week, i checked on the shipping status, and it said delivered but i never received the coat. Checked the shipping details, blank page, i've sent 3 emails and have received no response on whether it was actually sent or not, tried the live chat on several occasions, that was a joke, after reading these reviews i guess i'll have to get ahold of paypal, too bad i was really looking forward to receiving the coat.
Date of experience: November 1, 2014
I met TBdress by my friends. I tried the experience buying about 3 months ago. And I am very happy with the results of this buying. Both the dress and shoes have great quality and the service is very satisfactory.
Date of experience: November 25, 2014
I love my dress, it is much more beautiful than in the photo and that is saying a lot because it is gorgeous in the photos too. It is such a great quality too, and feels magnificent! This is the second dress I have bought here and I would definitely recommend tbdress to everyone.
Date of experience: December 11, 2014
I ordered a dress on sale from tbdress. It took a couple weeks to get it in the mail but it finally came. The material is a little cheap, like Halloween costumes, but for the cheap price it was decent.
Date of experience: August 12, 2015
Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible?
I’m looking forward to your reply, thank you very much!
Best regards,
TBdress Team
This is a horrible company. What they sent me is unwearable. I ordered 3 dresses. 3 Flops. There is major heavy padding and metal bars in the chest area. I can't wear dresses with heavy padding. No disclosure about that in the description. One dress will not zip. I have worn size 8 dresses for 30 years. They said it's 8. It is off by about 3 inches. That is a lot. They say they will only offer 50% refund if I return the dresses. No disclosure about that during the ordering process. I've escalated the issue at the company, and still only the 50% return offer. I wonder how much it is going to cost me to return these. I am pissed. I have logged a complaint and dispute with the credit card company I used for payment. I do not recommend doing business with TB Dress.
Date of experience: October 18, 2015
Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have immediately informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!
Best regards!
TBdress team
I purchased a tote from TBdress and I loved it. I only gave 3 stars because I had to fix the strap when it arrived (it was quicker and less expensive than sending it back) and the shipping took forever!
Date of experience: August 28, 2015
Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible?
I’m looking forward to your reply, thank you very much!
Best regards,
TBdress Team
I received the dress a couple weeks before I was expecting it and I am very happy with the result! Shipping was quick and the quality was amazing. Size was perfect and the colour came out great (dark green). Very pleased and will probably buy from tbdress again in the future
Date of experience: September 5, 2015
Just shopped with u guys and I'm so excited about the product to come.
My friend already shopped with u and that's how I've got to know about ur brand and shop as well.
So far I'm very pleased with the services provided.
Regards.
Date of experience: September 29, 2015
I love the golden stiletto heel from tbdress as it gives the shoe a special look and style. It gives me a great fashion statement and increases the beauty of my personality. I love the detailed designing which makes the pump happening.
Date of experience: July 21, 2014
"Thank you so much. I am very pleased. The dress was wonderful. The size is mine. The dress is very beautiful the same as it was in the picture. And fit it very perfect. I am so happy that I bought my wedding dress from your site. You make me so elegant and very nice. I hope my wedding day will be full of your Light. Thank you... My best wishes to you.
Date of experience: July 27, 2014
I do like them especially considering I was anxious about ordering. The delivery took about two weeks which I am very pleased with! When I did email to ask about tracking issues it was sorted asap which helped me feel more at ease. Wasn't expecting them to be the material that they are but I will definetly be using this site again.
Date of experience: August 18, 2014
Delivered within ten days. It was very simple and ordering. The shoe has great design quality. It has a simple but lovely design. The fact that it has an opening on the toes makes it fit for hot times. I enjoy it a lot.
Date of experience: April 19, 2015
I just happened to click on a link of a picture of a blouse I though was really lovely.
Once I saw the other images of it, I knew I had to have it!
I was not disappointed when I received my blouse! It is absolutely true to size and color.
Shipping was quick and without error!
I love shopping here!
Date of experience: June 11, 2015
I am upset with this site because I asked for the 2-4 day shipping and this being the 6th day I have still not received my dress. Paying close to $40 more for this service, I should have received it by now.
Date of experience: February 2, 2015
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
I am so sorry to hear that you still have not received your order, could you please tell me your order No.? After you have sent me the order NO. Then I will contact with your exclusive customer service representatives and let them solve your problem as soon as possible. Please give me a reply via sitejabber or you could send emails to sns@tbdress.com, so we could check the order status and solve your problem as soon as possible! Thank you for your cooperation!
Before I place the order, on 12/04/15, I checked carefully the seller's processing and shipping times, since I needed the items before Christmas. It was supposed to take no more than 17 days all together. By the sellers website one item was shipped in the tame frame, the second one was shipped 8 days late and it took 5 weeks to get it and the 3th one they refused to ship because I've opened a Paypal dispute.
The coat I did receive it is a totally different size that what I ordered (and I checked their size chart): the measurements are 8" (waist) and 4" (bust) bigger so is no way I can wear that. They offered me a $2 refund to fix it myself?!
Now, 1 1/5 month later they still didn't ship the 3th item and they won't because I'm not closing my Paypal dispute.
I did try to review my order on their website but looks like they post just the good reviews.
Date of experience: January 24, 2016
Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!
Best regards!
TBdress team
It has been three months, and I have yet to receive my order. I sent email and heard nothing. At this point, it is time for me to contact my credit card company and have them cancel the order for me. Q
Date of experience: November 1, 2015
Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible?
I’m looking forward to your reply, thank you very much!
Best regards,
TBdress Team
I bought few months ago clothes from TB dress. I really liked the clothes and i got many compliments. I'm buying from them again because i loved the clothe's quality and most important thing cheap price. I will buy again for sure.
Date of experience: August 31, 2015
Well, I don't know why shipping my purchase is taking long. Is there a reason why I have not received further details on my purchase? I would have loved to rate my experience more but I am not satisfied with the delay.
Date of experience: September 19, 2015
Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible?
I’m looking forward to your reply, thank you very much!
Best regards,
TBdress Team
I ordered a dress from here, and I want to return it and I have tried contacting them in all the ways they have given to get in touch with them. It has been a week and no response. Very disappointed. Please don't buy from here!
Tip for consumers:
Don’t use This site please !!!!!
Products used:
A dress
Date of experience: June 18, 2022
I had been looking for a wedding dress for my big day for a long time and it was hard for me to find a good one. However, I finally find it on this website and it was really beautiful and the price was affordable. Thanks so much.
Date of experience: November 28, 2014
The dress you sent me was pass my expectations i love it i wanted to keep it on but i have to save it till the night it fits perfect thank you so much. I will continue to order from you guys and tell people about you guys
Date of experience: June 23, 2015
Don't Buy from here! Awful customer service. When I received my item it was 6 inches shorter than what is stated in the description. They refused to do anything to fix it without me purchasing a whole new item. They wouldn't contact me back when I replied after they said i needed to buy a new product.
Date of experience: January 12, 2014
Dear Jennifer S.
Thnks for your shopping with tbdress. I am so sad to hear your experience, would you please let me know your order number so that I could know your situation. Or I would like to direct you to tbdress sales department: by calling +86-29-68532816
VIP line: +86-10-56234566 or Email: Customer Service Dep. service@tbdress.com.
On behalf of tbdress, I apologize for not meeting your demand. Hopefully tbdress service team could get your complaint resolved at your satisfaction.
Kinds and regards
Tbdress service team
This is how it works!
You see the item, you order the item, you receive the item. You don't realize that you didn't keep the info to return the item if you need to so when you do, you can't find the return address because they don't include an invoice AND everything is written Chinese or something. Then your 7-day return window has expired and they refuse to give you a refund. Trust me, it's NOT worth the hassle or time. Order in U.S.
Date of experience: March 23, 2019
I ordered stuff from the website and I am very disappointed. I spend more than $200 on the stuff. First of all they took a lot of time to deliver my stuff. The stuff that I ordered is nothing like the one which was showing in the picture. The biggest problem is I haven't receive one of the item yet. I ordered the stuff in December and it now March. It was a winter jacket $107. They took my money and did not deliver the jacket. Nobody is answering my emails and nobody is helping me. I lost my money but I will let everybody not to loose their money. I will let facebook know about them because I got their info through facebook.
Date of experience: March 24, 2014
Hello dear Tehmina K.
This is tbdress service. I am so sad to hear your experience like that. Would you please let me know your order number so that I could get know details about your order. Everyday numerous mails rush in, our sales person might miss several, I apologize for not replying you timely. Hope I could do something for your shopping with tbdress.com. One thing I could ensure you that Tbdress has been doing business online for years with no spam, no scam. Therefore, do not worry about your money spent, I could give you feedback about your case.
Looking forward to hearing from you for your order number
Kinds and regards
Tbdress
I purchased a dress for an upcoming wedding. I did not buy a suze I went for the custom fit. I cannot praise the enough. The dress was perfect, better than the picture. I contacted the live chat with my questions and the response time was just a couple of hours.The site was easy to navigate, which is a bonus. The picture are beautiful along with the customer reviews.My dress arrived in the time that they said it would. I already knew of the custom fee as I had done my research before purchasing. I had all the information I needed before I committed to purchasing from the company. I was a little dubious about buying from the after reading some of the reviews but I was so happy with it.
Date of experience: August 17, 2014
About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
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Dear customer,
I'm sorry that you had an unpleasant shopping experience on our website. Our website has several shipping methods, if you choose super saving shipping, it will be slower, if the products are resisted at customes, it will take longer to reach you. You may be choose super saving shipping as shipping methods, so it is not arrived very fast.
Could you please tell me your order number? I will check your order with it.
Please rest assured, your products will surely get to you.
Thanks for your review, we will try our best to improve our customer service and website quality.
Best regards!