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    TBdress

TBdress

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Overview

TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

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Top Positive Review

“Amazing Products”

R K.
10/5/15

Just received a wonderful dress ordered recently... It's really so beautifully made... The colour, fabric, quality, size - everything is so perfect for this year's lovely Christmas! Thank you very much, TBDress!^_^

Date of experience: 6/17/15
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Top Critical Review

“Disappointed- package not received-”

Charles B.
3/25/23

I watched tracking proceed normally ending with "delivered" and "package in place." Where this item was delivered and in what place is a mystery. Customer service is unresponsive to inquiry. Lesson learned…

Date of experience: 3/25/23
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Reviews (7,352)

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Reviews that mention popular keywords

customer service (559) wedding dress (203) shopping experience (169) return policy (53) order number (45) web site (40) return address (23) phone number (26)
Thumbnail of user tinag27
Indonesia
1 review
2 helpful votes
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July 6th, 2015

I have ordered 4x in TB almost a month now and I have not receive a single item. I kept on writing to them and in fairness they reply promptly but their delivery service is a pain. I love their dresses and the prices are good but you have to pay for that by the wait. I hope the TB team can improve their delivery system. I hope to get the dresses that I paid for before the year ends... :( Please TB team follow up on my order its getting very frustrating,

Date of experience: July 3, 2015

Thumbnail of user aaronl22
Aaron l.

Dear Tina G.
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. Please kindly note that I have informed your exclusive customer service representative the problem you have met with, and they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Thumbnail of user ashleyt18
Illinois
1 review
2 helpful votes
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April 26th, 2014

DO NOT BUY ANYTHING FROM THIS SITE! I bought a dress from this site at the end of March. It's now the end of April and I still haven't received my dress! I've sent ten emails and got no response... Every time you call the two numbers that they provided they're both always busy! When I track the order it still says "origin preparing shipment... Transporting" Its been saying that almost a month now! This site is a scam! Please don't use it!

Date of experience: April 26, 2014

Thumbnail of user chelsead3
Canada
2 reviews
6 helpful votes
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January 12th, 2014

Ordered 3 items in late November (sometime around the 23rd), intending them to have for Christmas- Items didn't arrive until the new year. 2 out of 3 items I am "pleased" with, 3rd item's poor quality of craftsmanship makes it almost a complete write-off (also made out of fabric that feel like burlap).
Very shifty tracking services, the whole experience lacked a legitimate feel. I could have looked past the lateness and even the item quality, but it is the lack of traceability that put me off the most. I do not intend on buying from them again.

Date of experience: January 12, 2014

Thumbnail of user aaronl22
Aaron l.

Dear Chelsea D.,
Thnks for your shopping with tbdress. I am so sad to hear your experience, would you please let me know your order number so that I could know your situation. Or I would like to direct you to tbdress sales department: by calling +86-29-68532816
VIP line: +86-10-56234566 or Email: Customer Service Dep. service@tbdress.com.

On behalf of tbdress, I apologize for not meeting your demand. Hopefully tbdress service team could get your complaint resolved at your satisfaction.

Kinds and regards
Tbdress service team

Thumbnail of user jamesa97
Kenya
1 review
0 helpful votes
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December 24th, 2014

I ordered a dress last week for my daughters wedding and just had to tell you that it has arrived and I am reallly delighted with it. Tidebuy were very quick and helpful. I will certainly shop with you again and recommend your Company to my family and friend

Service
Value
Shipping
Returns
Quality

Date of experience: December 24, 2014

Thumbnail of user elizabetht40
GB
1 review
2 helpful votes
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October 15th, 2015
Verified purchase

I ordered this red vintage dress for a 50s evening with my girlfriends and it is gorgeous. Firstly the colour is stunning, true pillar box red. The material is amazing and it has a stretch to it if you overindulge at dinner very comfortable. I felt like a movie star when I wore it however it is not over the top and could also be worn during the day.

Date of experience: October 12, 2015

Thumbnail of user ndivhuhom
South Africa
1 review
0 helpful votes
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August 31st, 2015
Verified purchase

I love what i have ordered. A yellow 6 pcs women bag and quality. I have learnt to separate the kind of leather too. Am ordering again tommorow for 2 colours but the price its increasing everytym i open the site.

Date of experience: August 28, 2015

Thumbnail of user phyllise1
KR
2 reviews
4 helpful votes
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December 9th, 2014

I would like thank you for the excellent service. I recieved my order in perfect condition and at a very fast time. I will be using your services again and will be telling all my friends about your website!

Service
Value
Shipping
Returns
Quality

Date of experience: December 9, 2014

Thumbnail of user terril208
California
1 review
0 helpful votes
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April 18th, 2020

I NEVER received the dress for my daughter's wedding. I contact Jack and he told me my order shipped on 3/16 and it would take 36days. He also said tracking was updated weekly but it hasn't updated since 3/16

Date of experience: April 18, 2020

Thumbnail of user bhawanas
Texas
1 review
1 helpful vote
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March 26th, 2014

I ordered shoes 20 days ago. I got confirmation that shoes have been shipped within 3 days. Regular tracking update for a few days and then nothing for the past 8 days. Tracking stuck at Beijing! I need the shoes for college function next week!

Bhawana - Sad and angry in India

Date of experience: March 26, 2014

Thumbnail of user ashleye24
North Carolina
1 review
0 helpful votes
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November 22nd, 2015
Verified purchase

I had a great experience finding what I was looking for. The dresses are beautiful and reasonably priced. Your site was easy to use. I will be ordering another dress soon. I was referred to by my sistrr. I also referred another friend of your website. Looking forward to buying more dresses in the future.

Date of experience: November 18, 2015

Thumbnail of user mohikak
Australia
1 review
2 helpful votes
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March 29th, 2014

I would never recommend this site to anyone for shopping. I ordered one of my coat on 11th feb 2014 nd till date i didn't receive it yet. I tried calling them n evn tried catching them on their live chat but got the same reply "we r really busy, will get back to u shortly". But they didn't get back. U can't even track ur order after BEIJING where it went.
Very Disappointed.Im not hoping if i would recv my coat.

Date of experience: March 29, 2014

Thumbnail of user dianaz2
Utah
1 review
8 helpful votes
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November 5th, 2014
Verified purchase

The overall quality of my hoodie is great for such a cheap price, and the material is just as it looks in the pictures. It is a bit thinner than I thought it would be, but it keeps you a lot warmer than you'd expect! The only thing that kept this review from giving it 5 stars was the size of the hood; it's definitely smaller than the one in the pictures, and if you're relatively tall/large headed, you probably won't find the hood useful in keeping your head covered. Other than that, the inside of the hoodie will definitely start pilling, but it shouldn't matter because it won't show. One last thing I really like about the hoodie is that the zipper is a shiny plastic rather than a metal, which means a smoother zip and less chance of it ruining the shirt under, but still keeping the appeal of a metal zipper

Date of experience: November 5, 2014

Thumbnail of user dominict15
Montana
2 reviews
0 helpful votes
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December 10th, 2014
Verified purchase

I'm crystal from Canada and I've been ordering from TBDRESS for about 10 times already. What I love about tbdress is that the brand offers various highstreet fashion styles and are very affordable to young people like me. What makes me even love tbdress is that they offer FREE Shipping. Now that's complete customer experience :) I will forever be a tbdress fan! :)

Date of experience: December 10, 2014

Thumbnail of user chloel6
Singapore
1 review
5 helpful votes
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October 21st, 2015

Recently I bought a hoodies from tbdress. I am so disappointed when I received the item. The thread came out, the design is different from what they shown in their website and the quality is not good.

Was able to wrote an email to them. Their replied was as follow:

"Sorry for the inconvenience we have brought. Of course you could return the dress within 12days since you received it. But you need pay for the returning shipping fee, it would be a big cost. So would you like to keep it or send your friend as a gift, then we are willing to give you a discount next shopping time."

Really disappointed on his reply. They expect customer to bear the shipping charge eventhough is their fault?! And he trying to give me another suggestion so that I will not return this item to them.

And now they are not replying my email already and looks like they are trying to let the problems drag after 12 days return policy.

Please think twice before you make any purchase.

Date of experience: October 18, 2015

Thumbnail of user aaronl22
Aaron l.

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have immediately informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

Thumbnail of user ginaa5
GB
1 review
0 helpful votes
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April 29th, 2015

A friend of mine recommended tbdress.com to me because that's where he got his engagement ring. I was very skeptical at first because this is a very big purchase and buying it online was not something I wanted to do. After getting an idea of what my girlfriend wanted I found a picture of a similar ring online and sent it to tbdress and waited for someone to contact me with an estimate. I was contacted and from that moment on I worked with the customer service that was assigned to me until the completion of the ring. Julia was wonderful to work with, she always responded quickly and answered all my questions and concerns. Her input was vital to the outcome of my purchase. I ended up with a wonderful ring that my now fiancé loves.

Date of experience: April 26, 2015

Thumbnail of user allenb48
New Jersey
1 review
4 helpful votes
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December 6th, 2015

This company is a joke. I ordered three items from them when I received the items which took over a month, they were nothing like what was described on the website. 1. The size is ordered was xl but what they sent me couldn't fit a 5yrs old child. 2. The material is a joke. Shipping takes over a month. I paid a total of $83.00 for three jackets but threw them in the trash since I couldn't send them back. Never shop on this site. It's a rip-off

Date of experience: December 3, 2015

Thumbnail of user aaronl22
Aaron l.

Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible?
I’m looking forward to your reply, thank you very much!

Best regards,
TBdress Team

Thumbnail of user lilyd17
New York
1 review
1 helpful vote
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January 13th, 2016
Verified purchase

At first I was really hesitant about ordering online a site I've never used because I've heard of horror experiences and I've personally had a bad experienced from AllyExpress, the dress wasn't the same as pictured and it was poorly made. This website blew my expectations away when I ordered! It came right on time and it fit perfectly! I've ordered 2 dresses from them so far and those have been my most complimented dresses and I've had no problems what so ever with them. Tge cost is a major plus because my dresses looked like hundreds of dollars worth and I got them each under 200 and they looked far better quality than other dresses from high end stores! This is a truly reliable company and I actually just purchased my prom dress from them so I expect great things as usual!

Date of experience: January 10, 2016

Thumbnail of user jessicaj45
Illinois
1 review
0 helpful votes
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September 28th, 2015
Verified purchase

I made my first TB Dress order of 2 day dresses last month and love both of them!
The black and white checkered pencil dress with attached red jacket and patent leatther -looking belt is amazing and I've worn it for an evening event for work and the other navy with white color dress( pictured in my profile here :) I wore last week for a tradeshow I worked! They are comfortable, fit well and photograph well in pictures too! Thank you! I placed my second order recently and cannot wait for those items to be delivered to me!

Service
Value
Shipping
Quality

Date of experience: September 25, 2015

Thumbnail of user sylviam8
2 reviews
2 helpful votes
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November 30th, 2014
Verified purchase

TBdress is an amazing website, you can buy everything from accesories to clothes, and all of them are in great quality. The price is also really affordable, offering you great designs (which are quite similar to the ones we see on the runway) and great quality!

Date of experience: November 30, 2014

Thumbnail of user lenkam
GB
1 review
2 helpful votes
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February 13th, 2014

I bought a dress though this webpage and paid shipping and delivery cost about £26 but when I received my dress I think it was 1 month later and I received a bill from TNT company in amount of £27. It means I paid delivery and shipping cost to tbdress but they didn't pay for it. I double check the letter from TNT and there is option who is paying delivery cost and there was thick on receiver. That means I paid two times for delivery! So unhappy I m not gonna just this webpage any more...

Date of experience: February 13, 2014

Thumbnail of user aaronl22
Aaron l.

Dear Lenka M.
Thnks for shopping with tbdress. Usually, customer will be charged only one time for shipping. Of course tbdress is selling many items which are free-shipping items.
Let me refer you to tbdress sales person to reach you for more reasonable explanation for your case. Please let me know your order number so that I could check your order and get back you once receving your order number,

Here is my person servive mail box for you: sns@tbdress.com

Sincerely
Tdress service

Thumbnail of user robertm2918
Idaho
1 review
2 helpful votes
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June 16th, 2020

I placed my orders and paid for it 6 months ago and still haven't received it. The websit is finally communicating with me after starting an investigation through my credit card company and now they say they're willing to resend the item or give me a refund but nothing for my inconvenience for the last six months of waiting. I messaged them 12 times and got no answers until now. Acoid this website.

Date of experience: June 16, 2020

Thumbnail of user mayad46
California
1 review
1 helpful vote
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April 18th, 2022

Don't order from TB DRESS! No costumer support, provided phone number doesn't exist!
I waited 20 days for the dress to be shipped.
I've got a response from them right after I opened a dispute case against them through PayPal for a refund

Tip for consumers:
Do not use this site!Big SKAM

Products used:
TB dress-dress

Date of experience: April 18, 2022

Thumbnail of user steffj
Canada
2 reviews
28 helpful votes
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September 19th, 2015

On July 28,2015 I ordered an overcoat and a dress from tbdress. I received the overcoat a month latter and I am barely satisfied with the quality, but in retrospect I am happy I at least got one of the items I ordered. As of today September 16,2015 almost two months after my order I still have not received the dress I ordered and payed for. I messaged the website asking why I have not received the dress yet and they still have not answered. Thus in summary I payed around $54 (US dollars) for a overcoat that I don't really like ( horrible fit/quality) and a dress I never received. I would suggest you never buy anything from this site.

Service
Value
Shipping
Returns
Quality

Date of experience: September 16, 2015

Thumbnail of user aaronl22
Aaron l.

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have immediately informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

Thumbnail of user wendyp29
Bahamas
1 review
0 helpful votes
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November 23rd, 2015
Verified purchase

My very first purchase was 2 bridesmaid dresses and i received them in exactly 2 weeks as indicated from i placed my order... it was 2 chiffon dresses and i am very pleased with the quality of the material... but even more pleased with the double linning that made the dresses soo beautiful... i have discontinued my bridal account with Mary's Bridal in Houston Texas who i have been ordering exclusively from for the past 17 years... Frith's Bridal is now exclusively using tbdress...

Date of experience: November 20, 2015

Thumbnail of user nicolew23
Canada
1 review
1 helpful vote
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August 13th, 2014
Verified purchase

Thank you so much!
I was let down by another company and needed a costume for my daughter ASAP
Tbdess were so helpful as promised I received the costume then following week!
And it was a lot cheaper! Thank you so much I will defiantly use you again!
I highly recommend tbdress

Date of experience: August 13, 2014

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About the business

About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

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