- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
Just received a wonderful dress ordered recently... It's really so beautifully made... The colour, fabric, quality, size - everything is so perfect for this year's lovely Christmas! Thank you very much, TBDress!^_^
I watched tracking proceed normally ending with "delivered" and "package in place." Where this item was delivered and in what place is a mystery. Customer service is unresponsive to inquiry. Lesson learned…
I purchased the assymetrical hoodie in dark grey and was blown away by, not only the fit and quality, but the fact that a woman of my size could find a great age appropriate hoodie. I get compliments all the time and recommend this product to women of all ages and sizes!
Date of experience: October 9, 2015
I placed an order last month with the expectation it were to be delivered last week. I canceled the order the same day it was placed actually, and requested a refund. They are trying to avoid refunding my order; and left an email and voicemail just last night, that they are almost finished making the garment, and how about I just keep it! One month I have been going through this!
DO NOT order from this company!
Date of experience: August 5, 2019
I have gotten prom dresses off of this site. Every one came out beautifully! I have never had any complaints about this site. However for the dresses that aren't formal, or custom sizing, read about the sizes because they run small. I am normally a small, and on this site I am a large.
Date of experience: September 19, 2016
I placed an order on Feb 14th, they said don't worry on their website we will send you a tracking order with 2-8 days and ship I paid extra shipping. They took my money that night and I have not heard a word since I have sent 4 emails with no response, I think I have been scammed and I am furious> I either want my money back or my item delivered as promised within the time frame. Order #*******
Date of experience: February 26, 2014
I buy my brides maid dress from tbdress and im very happy the first one i choose the wrong pink and the second one i was very worried i was not going to get it back in time to go back hom to my mom wedding and i went on facebook and speaks to them and thry replied back to me so fast and they did come thru for me they let me get back my dress intime and i really love it,, thank u tbdress you guys worth my stars
Date of experience: December 4, 2015
I'm so sad I didn't dig deeper into these reviews before ordering a dress for my daughter's wedding. The dress is 2-3 sizes too small (not US sizing, as listed), a different color than pictured, and a different material than pictured. The company has been TERRIBLE to work with in trying to get any kind of resolution. Email messages are in broken English and don't answer my questions. I've requested a return address FOUR TIMES so far and still haven't received itonly an offer of $30 toward alterations of a too-small dress. How does one alter a tiny dress to make it bigger? There's no extra fabric! I am trying to go through PayPal to recover any of my $165 I now fear is lostextra difficult at a time that money needs to be going toward so many wedding expenses.
Date of experience: October 25, 2019
I always want to try to buy in this online store. But i am scared that it will
Be scammed. They proved it that it is not a scam. The looks on the online of the dress is like the one that i purchased from them. This online store is very reliable.
Date of experience: September 9, 2014
These positive reviews are false. Look at the better business bureau. They have a warning out against this company. Look at other reviews. They are 100% negative and people have been ripped off over and over again. The positive reviews are writen by company employees.
Tip for consumers:
I don't have a picture to upload as after two months, I never received a single item I paid for.
Date of experience: December 28, 2014
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
Could you please give me your order number so that i can check your order status and try hard to solve your problem as soon as possible!
TBdress service team.
Seriously! This site doesn't get any worse than this! STAY FAR FAR FAAAAR AWAY! I placed an order for a dress and was charged for the dress in my bank account via paypal. Thank heavens for the paypal dispute center! My account on tbdress says the item is still in my cart and that I have no open orders through them! I read their reviews on here and immediately began asking for a refund. Decided to try their "online chat", HA! WORST customer service I've EVER had. "Nikita" placed the blame on me and asked question after question as to why I wanted to cancel my order. I told her and she complained that I didn't give her a chance to talk me out of it. Seriously?! She also said she couldn't help me because I was being rude?! NEVER EVER EVER! Order from this site! I'm thankful for paypal's dispute center and I look forward to shopping with an actual reputable company that doesn't hire 12 year olds for tech agents!
Date of experience: February 27, 2014
Dear Haley V.
I think your order need confirm before refund get done. Hope you could understand. We are online shopping store, which has its own refund policy. Here you may take a look at it: http://www.tbdress.com/help/Returns-Refund-Dispute-15/. I am not playing round and round with you. We need to investigate and confirm its our fault, from which we could learn lessons.
Refund would be surely done, as long as its tbdress's fault.
Please is possible call: +86-29-68532816.
Sincerely yours
Tbdress service
I no more need the help of any store where I need to place the order to receive the desired piece of cloth. Thanks to tbdress.com! I get every type of apparels I want at TB Dress. But I think that need to develop a more user-friendly interface.
Date of experience: November 14, 2014
Both my orders came in on time and love them. I want to do more business. I want the light shoes and I need them before a show I have to do next month. I don't trust alot of stuff on the internet. I put my true in the next shoes. Thank you for the shoes
Date of experience: April 6, 2017
Really like TBdress. Their customer care services are A plus and their designers seem to keep up with latest fashion trends. Style and elegance is a guarantee. I personally like their mens' Tees and Hoodies. I would continously shop using this platform over and over without any doubts and regrets. I highly recommend TBdress
Date of experience: August 30, 2018
The shipping took a while, but that was expected. But this dress is absolutely gorgeous! Looking at a picture of me in the dress, and a picture of the model in the dress, I noticed that the skirt is completely different. It's not all tulle like I first believed. It's a thicker underskirt with a few thin tulle layers and lace appliqués applied to the skirt, so the skirt is not extremely thick and tutu-like. But to be quite honest, this dress is absolutely breathtaking.
Date of experience: August 21, 2014
I had a problem on the sizes and i recieved the order after a month from payment date
Also you issued the orders in 3 shipments where i recieved 2 of them together however the 3rd one is yet to be delivered to me
Date of experience: December 2, 2015
Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible?
I’m looking forward to your reply, thank you very much!
Best regards,
TBdress Team
I have just received my order and I would like to make a complaint. First, the clothes have nothing to do with the pictures on the site. They are much uglier and of very bad quality.
The jacket that I've ordered has big shoulder pads that didn't show on the picture, which looks very ugly on a person. Also, both fasteners broke in my hands when I tried it on because the stiches were of very poor quality.
When I tried one of the dress, the 3 buttons also broke in my hands because the stiches were of poor quality. Also, the dress looks nothing like the picture.
Finally, the other dress was very ugly, of bad quality and didn't even include the sleeves.
To summarize, I am very disappointed of my order and the site in general. I will never recommand this site to anyone. It's false publicity and it feels like a scam.
Date of experience: November 29, 2014
Dear Catherine,
I'm sorry that you had unpleasant shopping experience on our website. Could you please tell me your order number so that we can contact you and solve your problem?
Thanks for your reviews!
Best regards!
The jacket I ordered was not the color I ordered and the quality was very poor. I have emailed customer service 5 times and they have still not given me proper feedback on where to ship it or when I will recieve my refund if I do ship it back. They asked me to keep it for $7 in store credit. Are they joking? The jacket was $40 and shipping was $27 and they want to give me $7 in store credit. Not a real retailer. Overseas scam.
Date of experience: January 26, 2018
Hello,
Could you please tell us your correct id so that we can locate your order and help you as quick as possible? Thanks for your cooperation. Any question, please contact with us via sns@tbdress.com. Thank you.
Tbdress
I ordered several dresses according to their sizing chart which is WILDLY inaccurate. Due to that, I ended up returning all the items I purchased which ended up costing me more than I actually paid for the items because I had to send them all back to China. Then after about two months and never receiving my refund I contacted the company and they claimed to have no record of the return despite the proof of my USPS tracking number showing that it was received by them. After many hours and days of going back and forth with them they refused to issue a refund. This was a HUGE waste of time and quite a lot of money! Save yourself the trouble and buy somewhere else!
Date of experience: November 19, 2015
Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!
Best regards!
TBdress team
The hoodie I got was fabulous. It fits me perfectly, and the quality was on top. I got a scarf as. A surprise and it was a pleasant experience.
I loved shopping here. I'm going to do it soon and more often! <3
Date of experience: July 23, 2015
I purchased a dress from tbdress as a prom dress. The quality is amazing. It's made unbelievably well. I really love the flowers on the bodice. Exactly what i was excepeted. I highly recommend TBdress!
Date of experience: August 24, 2014
I recently order 7 dresses and one coat from this site. I received 7 items, I did not receive one of my dress the price was $41.17 US. I emailed the company and received no response. I started an issueand when I checked my order listing on my account the dress was removed but the cost remained. I am still waiting for a response. I did not get a refund or my dress as of this date January 17,2016. I calledmy credit card company and PayPal I was informed that if I do not get a resolution by Tuesday January 18,20 16 they start an investigation. This is very sad as I do love the dresses and coat that did arrive. This has spoil my shopping experience with tbdress.
Date of experience: January 17, 2016
Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!
Best regards!
TBdress team
It was a wonderful experience. I have ordered dress and it is extrempely beautiful dress. I liked it very very much. Will definitely recommend it to everyone.
As compared to price quality and designs are very nice
Date of experience: August 31, 2015
SCAM! SCAM! SCAM! Do not make any purchases on their website. I purchased two flower girl dresses off this website for $400. The photos online look NOTHING like what the actual product looks like and they are REFUSING to refund me.
Tip for consumers:
DO NOT USE IT
Date of experience: May 20, 2021
I bought a dress and am so happy with this experience with tbdresses. Once I ordered they contacted me and once it has been shipped they contacted me. Once I had a question they answered me at the same time
Thank u tb dresses
I will buy more and more
Date of experience: August 25, 2015
I ordered a dress for my wedding, and it was NOTHING like the picture! They do not give return slips to send it back, and they do not give a full refund. It is located in China, so it was too expensive to even return! Do NOT buy from this company!
Date of experience: July 12, 2020
I read the reviews and I am so excited to get these dresses. The cut of these vintage dresses is figure flattering, therefore I ordered 2. I can't wait to recieve them. I ordered a green and a black one.
Date of experience: September 1, 2015
About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
Hello, dear.
I am sorry to hear you such experience like that, Usually buyer would receive a confirmation mail after order and payment. I am wondering whats wrong there. But please do not worry, I could refer to your order number and your contact way to tbdress sales person who in charge of your order. Today later, you would be contacted by your sales person. Please check your mailbox, If possible, leave me your phone number to let your salesperson to contact you for your order status. Here is my service mail: sns@tbdress.com to be your service.
Kinds and regards
Tbdress service