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    TBdress

TBdress

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Overview

TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

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How would you rate TBdress?
Top Positive Review

“Amazing Products”

R K.
10/5/15

Just received a wonderful dress ordered recently... It's really so beautifully made... The colour, fabric, quality, size - everything is so perfect for this year's lovely Christmas! Thank you very much, TBDress!^_^

Date of experience: 6/17/15
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Top Critical Review

“Disappointed- package not received-”

Charles B.
3/25/23

I watched tracking proceed normally ending with "delivered" and "package in place." Where this item was delivered and in what place is a mystery. Customer service is unresponsive to inquiry. Lesson learned…

Date of experience: 3/25/23
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Reviews (7,352)

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Reviews that mention popular keywords

customer service (559) wedding dress (203) shopping experience (169) return policy (53) order number (45) web site (40) return address (23) phone number (26)
Thumbnail of user lyndap4
California
1 review
11 helpful votes
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May 18th, 2016
Verified purchase

I customized my dress but it was made way TOO SMALL. It's 6 inches (15.24cm) too small for the jacket. For the dress it is 4 inches (10.16 cm) too small on the chest; 6 inches (15.24cm) too small for the hip, the waist is exact measurement with no room to breath, the length is 6 inches (15.24cm) too long.

The reply from the customer service as follow:

"Dear valued customer, Thanks for your concern and interests. Sorry, they confirmed that the size will be little difference, it may about 1-2cm, it is inevitable Would you please keep it as gifts to someone who like it? Best regards, Customer service "

Hello!, 1-2 cm is inevitable, but 10 to 15 cm is unacceptable. Told me to keep it as gift? What a joke? Who has 30 inches hip and chest? A small child, maybe.

My advise, do not listen to the reviews they posted on the website.

Date of experience: May 15, 2016

Thumbnail of user aaronl22
Aaron l.

Dear customer,
Thank you for sharing your experience with us. Sorry to hear that you had some problem with your order. Could you please tell me your correct ID number so that we can solve your problem as soon as possible?
I’m looking forward to your reply, thank you very much!

Best regards,
TBdress Team

Thumbnail of user annab296
Canada
1 review
11 helpful votes
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March 3rd, 2017

About a month ago I ordered my wedding dress from TB Dress. It wasn't until after I made my purchase that I saw all the terrible reviews. I'm not gonna lie, I was extremely nervous. I was certain that I was going to get the complete opposite of what I ordered or that I wouldn't get it at all. After finding the bad reviews I felt that every good review must be fake. I would like to make it known that I am a real person and this is my real experience. I had not heard anything in about 2 weeks about the progress of my dress so I emailed them to make sure everything was still on schedule. They replied stating that it would be sent at the end of February... which it was. Every part of my transaction with this company was nothing like how the reviews made me feel. I had a great experience and would recommend this company to others. Good luck to you all. I hope you all have an experience as pleasant as I did.

Date of experience: February 28, 2017

Thumbnail of user sherryh27
California
1 review
2 helpful votes
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February 5th, 2016
Verified purchase

I ordered a long outware top, and it came in much sooner than I expected.
Also as it was my first time to order on thus site, I called before I placed the order, and my call got answered right away and he was very patient with me, and answered all my questions.
I am placing my 2nd order already, and very happy with the service.

Thank you

Date of experience: February 2, 2016

Thumbnail of user courtneys49
Florida
1 review
3 helpful votes
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February 26th, 2016
Verified purchase

I bought the dress online without having been able to try it on because the return policy stated that I could return the unworn, unwashed, unaltered dress within 15 days of receipt. When I received the dress it wasn't what I wanted so I contacted the company to return it. They offered to give me a 40% refund provided I send them detailed pictures of the dress and then ship it back to them on MY dime. 40%? No. After much, much, much back-and-forth between myself and the company and many, many scathing reviews on my part, I was finally contacted and offered a full refund, even though I still had to pay for the return shipping.

I'm glad to have gotten my refund (even though I had to fight tooth-and-nail for it) but I will not ever be returning.

Date of experience: February 23, 2016

Thumbnail of user aaronl22
Aaron l.

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

Thumbnail of user awelanim
South Africa
1 review
0 helpful votes
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July 18th, 2015
Verified purchase

Wow! Im soo happy to have discivered tbdress, I must say your products are very appealing to the eye... im currently awaiting my order and I cant want to receive it, hope ill love the jacket and dress I bought. Im now glued to the site and itseems as if I will be buying something weekely, lolest. Keep bringing us those goodies so we can look the part always.

Date of experience: July 15, 2015

Thumbnail of user shayr15
Tennessee
1 review
6 helpful votes
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March 23rd, 2019

My boyfriend ordered me some heels about two weeks ago. They took his money as soon as he got done putting his card information in. He paid for the fastest shipping which the shoes should've came in 2-7 days. So another week passed by nothing! So I wrote them on Facebook asking them what's up with my order and why is it stuck on the same thing when i go on the website and put my email and order number in it's saying the same thing it haven't been shipped yet so I waited a few more days nothing! So I cussed them out called them a scam and all that they said they was going to refund the money back on the card but they haven't so I called the number on they website on Facebook spoke to somebody and they said they was gone refund the money back on March 22nd then I wrote them again last night they blocked me but before they did they told me that the order had been canceled and that the money has been refunded back which is a damn lie they got a free 115.86 from us I'm pissed!

Date of experience: March 21, 2019

Thumbnail of user sherrya10
Canada
1 review
9 helpful votes
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March 7th, 2015

From Canada. I ordered a dress from these guys and its a totally different dress than the one shown in the catalogue. A couple of days later I received another package with the same ugly dress in it and now I have 2 dresses (THEY DOUBLE BILLED ME FOR) that I have no use for because of their screw up. At this point, I just want to burn them since returning them to China would cost more than they are worth. This site should have a serious warning to customer so they can't take advantage of people and steal our money. Extremely pissed off.

Tip for consumers:
WARNING - DO NOT ORDER FROM THIS SITE. THEY STEAL YOUR MONEY, DOUBLE BILL, AND THE CATALOGUE IS MISLEADING.

Service
Value
Shipping
Returns
Quality

Date of experience: March 4, 2015

Thumbnail of user aaronl22
Aaron l.

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
I am so sorry to hear that you had an unpleasant experience with us, if you are not satisfied with the dresses you have received, could you please take pictures and send to us showing the problem with them? And could you please check our return and refund policy via this link http://www.tbdress.com/help/Returns-Refund-Dispute-15/ and then take pictures showing the problem with the dresses and send emails to service@tbdress.com or call +86 29 82016886 and contact with them to raise a complaint in order to get a refund. Thank you for your cooperation!

Thumbnail of user blanchev
Bulgaria
1 review
0 helpful votes
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August 29th, 2014
Verified purchase

I just love it! It might just be a little long but need a high high heels and i will look like a princess :) I didnt expect that good quality. All waiting and struggling with Irish customs was worth all of it. Will recomend your website to all of my friends, high five!

Date of experience: August 29, 2014

Thumbnail of user frankm57
Michigan
2 reviews
3 helpful votes
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April 26th, 2014

HORRIBLE online scam.
TB Dress does not stand by anything they make. They refuse to take returns. They do not respond to emails. They use a fake phone number. Once they have your money forget, service, quality, or honesty. This company is a fraud masquerading
As a dress shop. AVOID THIS PLACE AT ALL COSTS.

Date of experience: April 26, 2014

Thumbnail of user amelial3
KR
1 review
1 helpful vote
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July 3rd, 2014

I am so thrilled, I had been surfing the net for a few weeks as I knew that my selection of wedding dresses was limited where I live (small town).
I came to this site and OMG! I could not believe my eyes! I came across the wedding dress of my dreams and it cost only a fraction of what I would have paid had I made my way to a big city to buy it in a store!
I couldn't believe it, and to top it off, it shipped to me so quickly, it arrived 6 days before I was even expecting it.
From the bottom of my heart, I want to thank you guys, you have made my wedding day so much easier and my dress looks amazing on me!
I just want everyone to know that not only did I get a princess-perfect wedding dress, I also seen a few other dresses that I want to buy in the future! Thank youuuuu tbdress.

Date of experience: July 3, 2014

Thumbnail of user brendag38
New York
1 review
1 helpful vote
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November 10th, 2015
Verified purchase

Yes would like to know the quality of the clothes. And how long this it take t poo get here. I have ordered from another clothing company based I don't know but ordered a 3x and that clothes fits my 11 year old boy that weights 145 lbs. So I need to know before I order I usually use 16-18 and here in USA is about size 2x that clothes I odered nothing g to do with yall sizes.

Date of experience: November 7, 2015

Thumbnail of user aaronl22
Aaron l.

Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible?
I’m looking forward to your reply, thank you very much!

Best regards,
TBdress Team

Thumbnail of user kellyd354
Massachusetts
1 review
0 helpful votes
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May 3rd, 2019

Dress was inaccurately described on website, it does not show or state rhinestones on it, yet it has huge rhinestones. First they offered me 25.00 off then 40% which they say is policy. Website says satisfaction guaranteed, so they lied. Now will not respond to me. DO NOT PURCHASE FROM HERE!

Date of experience: May 3, 2019

Thumbnail of user tracyd443
Pennsylvania
2 reviews
0 helpful votes
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August 17th, 2021

Be wary of this website, it is misleading! I ordered 2 dresses for my upcoming beach wedding. Carefully read the return policy before ordering, which is clear as mud and they use that to their advantage. One of the dresses was considered "custom" even though I ordered from a size chart. The dress came in 2 sizes to big and they will not take it back or exchange it even if I pay for the shipping. The second dress I ordered looked absolutely nothing like the picture, see below. Someone please tell me how those dresses are even remotely the same? And I have to pay for shipping back to get my refund? They will give me a full refund on this one because it's not considered "custom" even though they both had the same return policy listed and both were ordered according to the size chart. The second dress was a little small by the way. So if you are ordering from here beware of the size chart as it's not accurate and know that you are just throwing money out the window if it doesn't fit accordingly because they will not rectify it for you! I will not recommend them to anyone nor will I ever order from them again!

Tip for consumers:
See review

Products used:
None

Service
Value
Shipping
Returns
Quality

Date of experience: August 17, 2021

Thumbnail of user sujit
Georgia
1 review
0 helpful votes
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July 2nd, 2020

I never write reviews. This time, I think it's a must! I ordered a maxi dress from this website on a Monday. On Friday, the order was still preparing and hadn't been shipped. That's wasn't the problem. The scam started, when I called a representative to get a refund. They accessed my laptop (they changed password on my laptop, so I can't login and will have to have it swiped clean) trying to send me a refund. Made a mistake of sending $4,222 instead of $42.58 to my account (so they said) and then asked me to go to Walmart to get 4 $500 gift cards to pay them. Then once the money posted to my account, send them another 4 gifts card of 500. That $4,000 never came to my account! I was almost scammed hardcore! Don't make my same stupid mistake.

Date of experience: July 2, 2020

Thumbnail of user lisap577
California
1 review
2 helpful votes
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August 14th, 2019

The dress I ordered was NOT the dress that came. Looks different and doesn't fit and after 4 emails asking for their refund process they have offered to pay back only 40%

Date of experience: August 14, 2019

Thumbnail of user kelseyl4
Canada
1 review
0 helpful votes
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December 20th, 2015
Verified purchase

My friend had recently purchased the Blue V-Neck Sleeveless Women's Maxi Dress, and it looks amazing on her! The quality of the fabric is way better than what we had expected and the colour is so vibrant!

Date of experience: December 16, 2015

Thumbnail of user katrinae1
Maryland
1 review
3 helpful votes
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February 4th, 2016
Verified purchase

Where do I begin! I put my order I. A month ago. TB Dress split my order, sending 4 pieces for $22+ dollars and holding one piece. I was given no explanation. I started looking into it myself with no satisfactory explanation. Fast forward 2-3 weeks and I recieved an email that the dress was on its way ANDthey charged me $22.+ shipping and handling. THIS could have been waived. I spoke with Yuki Yang several times to no avail. She would not reimburse the shipping and handling but mind you, they are offering free shipping and handling at the moment of writing this. I ended up paying twice the amount of the dress that doesn't fit anyway. DO NOT SHOP WITH THIS COMPANY!

Date of experience: February 1, 2016

Thumbnail of user aaronl22
Aaron l.

Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me the ID of your purchase so that we can solve your problem as soon as possible?
I’m looking forward to your reply, thank you very much!

Best regards,
TBdress Team

Thumbnail of user shreyap2
Bahrain
1 review
0 helpful votes
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September 29th, 2015
Verified purchase

I have ordered 2 dress from TB dress.com and this was a wonderful experience for me as when ever I buy dress from outside I have to spend atleast US$ 25 to 35 for a moderate fashionable dress for me and my daughter. I also have to visit more than 3 shops to get a dress which I like. But to my surprise, at the first click itself I got a very nice and fashionable dress with very very minimum price which is suitable for everyones purse. Immediately after the order, I have checked my order and the 1st day it was despatched.

Service
Value
Shipping
Quality

Date of experience: September 26, 2015

Thumbnail of user sarahl96
Hungary
1 review
0 helpful votes
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May 9th, 2015

The jacket from tbdress is seriously lightweight and thin that you wouldn't think it was capable of being warm - but it is! I live in Chicago and this jacket was my go-to during our Polar Vortex storm this year - I braved -44 F windchills in this baby and was warm the whole time! I recommend this jacket to everyone I see - half of the time people don't believe that it is as warm as I say because of how seriously lightweight it is until they try it on! Way to go, this jacket is seriously amazing.

Date of experience: May 6, 2015

Thumbnail of user jaynel
New Jersey
1 review
3 helpful votes
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October 9th, 2014

I also placed an order and never received an email conformation? I checked my order on the website and it said it was shipped, I never received ANYTHING! And get not get thru to company via telephone due to international phone #

Service
Value
Shipping
Returns
Quality

Date of experience: October 9, 2014

Thumbnail of user aaronl22
Aaron l.

Dear, customer,
Sincerely apologize for the problems you have met. Could you give me your order number so that i can get to know the details of your order. I am here sincerely wishing to solve your complaint at my effort. Please do not worry about tbdress. Com. Looking forward to hearing from you for your order number. sns@tbdress.com is my service mail for you.
Regards,
Tbdress service

Thumbnail of user lisak129
Georgia
1 review
0 helpful votes
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October 15th, 2016

Ok so I was very apprehensive and scared that this wouldn't be a good experience considering some mixed reviews... BUT, I'm happy to say that I received my dress today and it was absolutely beautiful and well made. The shipping details they give you are accurate and I did receive my dress based on that timeline. The Quality and the Price was absolutely PERFECT with 3 weeks to spare until my daughter's wedding. I will definitely shop TBDRESS.com again and again...(sizes run alittle small so make sure to buy a size larger than your normal, maybe even two to be safe - better too big than too small)

Date of experience: October 12, 2016

Thumbnail of user trevahm
Louisiana
1 review
3 helpful votes
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December 4th, 2013

I was about to order my wedding dress from them but had decided to do more research just to find out this website is the WORST ever. I had personally only experienced the customer service which happened to be absolutely HORRIBLE. They often replied back stating they were too busy to chat and made me wait long periods before responding and even failed to respond so just with that experience alone I would not recommend ordering from them.

Date of experience: December 4, 2013

Thumbnail of user monicaz2
New York
2 reviews
4 helpful votes
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June 24th, 2014

I've posted about this site before and am here to reiterate how bad of a site it is. If you read the reviews on their site carefully, you'll notice that EVERY SINGLE ITEM is rated 5 stars. How? When does the ever happen? Never. How could sitejabber have so many negative things to say about them and yet their site it only full of positive reviews? I've said it once and I'll say it again - STAY AWAY. THEY ARE A SCAM. Their clothes are poorly and cheaply made, they have no customer service (NONE), and you will be highly dissatisfied with your purchase. STAY AWAY,

Date of experience: June 24, 2014

Thumbnail of user aaronl22
Aaron l.

Hi Monica,
This is tbdress service on sitejabber. I am so sorry to hear your complaint like that, I am wishing to look into your order and get back you for a solution of your complaint.
Sincerely apologize for not meeting your demand.
sns@tbdress.com is my service mail for you.
Looking forward to your order number.
Regards and kinds
Tbdress service

Thumbnail of user gloriab27
Texas
4 reviews
0 helpful votes
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October 7th, 2023

I placed an order from tbdress. The first order I received was perfect the second order was not so perfect. I ordered a pair of shoes and I have never received them. I received the other items got here with no problem. I have contacted tbdress several times. I was told that it was on the way. I don't think so. It is almost 2 months. Why did it not arrive with the order? I have no problems with the things I ordered from them. Their clothes are beautiful and I do plan to reorder again and again. Iam very disappointed about the shoes. I can't afford to lose my money. I really want those shoes. Ireally would like them to go half on the shoes so I can order another pair.

Date of experience: November 21, 2016

Thumbnail of user pearsons
Singapore
3 reviews
2 helpful votes
  • Send Message
December 9th, 2014
Verified purchase

Since the hoody is not free size, M and L are available, the customer service is patient for my questions of my size, and finally I get the one fits me perfectly. Thanks for TBdress's kind advice of my size.

Date of experience: December 9, 2014

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About the business

About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

How do I know I can trust these reviews about TBdress?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
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