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TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
I loved everything about my buy! It's amazing quality and it's true to size. The experience was lovely as well. Emails were super friendly and professional. Always knew how to get around everywhere.
Date of experience: September 13, 2015
Enjoyed shopping the different items at great prices. Easy to understand and lots of choices! Love the early purchase option for the black dress with ruffled sleeves!
Date of experience: April 18, 2016
The best online store for fashion wear till now is TB Dress! I have never had a problem with the purchases or the delivery! The men's section could be taken better care of!
Date of experience: December 17, 2014
I can not give a complete review of my shopping experience since I am still waiting for my package but so far everything is fine, the clothes in this store I love it
Date of experience: October 18, 2017
I gotta say, I was worried at first, but I received two of a four dress order today, and I'm impressed. The dresses are nice very well made. I'll order again. Thank you.
Date of experience: January 5, 2016
When you are trying for trendy and fashionable bags, and then visit tbdress.com to get the best according to your choice. Flower Decorated Women's Straw Tote Bag is one of the big variety.
Date of experience: May 6, 2015
My daughter is very happy with the dress. It's a perfect fit, looks exactly like the picture! Came within 15 days. It's really beautiful, excellent and fashionable!
Date of experience: April 27, 2018
Rep sent me in circles and rude and unprofessional and disrespectful and after the fact deleted me and my paid order and no confirmation and no discount for new customer. So have receipt from pay pal from not even any verification from TBDRESS.
Date of experience: July 23, 2016
I placed an order at tbdress two weeks ago and i received my dress after the stipulated time which was seven days after. They have got great discounts at least that is what made me order from them.
Date of experience: December 9, 2013
We were looking for a bridesmaid dress and found one and it was ordered by my maid of honor... I will be using this site for additional purchases for our special day.
Thank you for the great prices!
Date of experience: May 16, 2016
It was awsam to get dress i like most and was searching here and there but always failed, and finally i got bumper stock. It is very exiting for me... i m here frst time but definitly not last time,, u rock guys,,,,,,,
Date of experience: January 25, 2016
I have bought quite a bit from TB Dress and love their clothes, I even bought one of their fancy dresses to wear at a wedding and it was amazing the quality was really good and I sew so I would know and it was true to color and was beautiful I got so many compliments. I really like this company I get a stylish wardrobe for half the cost. I will continue to purchase from TB Dress.
Date of experience: January 29, 2018
The gown is simply gorgeous! It truly looks like a fairy princess dress, exactly as pictured! I ordered it to wear to prom, and I can't wait! The shipping was super fast; I ordered on Thursday and it arrived Monday! (Skip one monday in between) The dress comes with straps that you may attach on your own, and although I had to shorten them a good 6" (this is a common problem for me since I am very petite), it took me only 20 minutes tops. It also comes with a light purple shawl. Be careful when you measure, however. I used the sizing chart and ordered a small accordingly, but the dress is a little big. I will probably have to take it in a little in the waist and bust. This gown is very well made. Nothing like those cheaply made dresses you find in other stores. I received it in perfect condition, and have found no loose threads, rips, tears, or missing beads. The fullness of the skirt is beautiful and flowing. I would highly recommend it as well as the company. Their service is "top notch" and I love dealing with them.
Date of experience: May 6, 2015
I odrered dress 1 month ago, and still dont have it. I send to them already 4 mails, and still no response from them, I will never trust to this company again. Higly disapointed! Not even 1 star for them!
Date of experience: February 25, 2015
DON'T SHOP ON THIS SITE! They have the worst customer service in the world. I have just lost my money on this site by paying my daughter's dress. I never get it until now since June and when you ask them, they give answers like: hello, I'm busy now, wait a minute please... STAY AWAY FROM THEM IF YOU DON'T WANT TO LOSE YOUR MONEY!
There is no possibility to give zero star otherwise I would give
Date of experience: September 1, 2013
Whoever actually managed to get what they ordered from this place is so lucky. I spent $75 on this website and only received 3 of the 4 items I had ordered. Not only that but it took 3 weeks longer than I had been promised to expect my items. I had ordered one dress in particular with plenty of time extra so I could wear it for New Years and never received it in time, let alone at all. One of my dresses was not even sewn together, and the shirt's arms were sewn together at the back. I spoke with 4 different agents, all of which supplied me with different information than the next. When I asked what happened to my missing dress they just said "confirmed lost" and refunded me the price when I told them I would contact PayPal to get my money back. Horribly run company, and what they don't tell you is that they ship from China after hand-making you your orders. Extra week or two for that.
My advice? Stay away from this place. I ignored the reviews because I thought I had a chance of getting my order right. Instead, it was 100% wrong.
Tip for consumers:
Tip for anyone else who might use this? Don't.
Date of experience: March 1, 2015
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
I am so sorry to hear that you had an unpleasant experience with us, could you please check our return and refund policy via this link http://www.tbdress.com/help/Returns-Refund-Dispute-15/ and then take pictures showing the problem with the dresses and send emails to service@tbdress.com or call +86 29 82016886 and contact with them to raise a complaint in order to get a refund. Thank you for your cooperation!
I have been trying to return for more than a week. Here is their responses
"Thank you for your concern of our website.
This is Nancy from Tbdress. Thank you for your concern of our website.
We are sorry to hear that you are not satisfied with your items.
As per policy you can return the items back for refund/exchanging based on shipping cost at customer's account.
Shall I give you some suggestions?
1. You can give the products you have received to your relatives, or you can sell it to others who love it and wearing appropriate. We will give you a nice discount on your next order.(please tell me your new order number before you made the payment)
2.If you are willing to keep the item. As a compensation, we will give you a partial refund.
Can you accept it? Please kindly let us know how you want to proceed.
Click here to enjoy your best value.
If you have any other questions, please feel free to contact us and we'll reply you within 24 hours.
Thanks and best regards
Nancy
Customer Service Department"
I will never return to shop on this site after spending more than $530 till today I have not receive all my items. Those received are very low quality products.
Date of experience: December 17, 2015
Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!
Best regards!
TBdress team
ABSOLUTELY A TOTAL SCAM - DO NOT SHOP THROUGH THIS COMPANY
I wish I would have seen all the reviews first. All the bad ones are true. They sent me the completely wrong dress; after countless emails back and forth where they tell me to give to a friend, why can't I wear the dress, what are my measurements, can't I fit into etc? All total b/s, and then they want me to pay for shipping back to them!
WHATEVER YOU DO, IF YOU'VE MADE THE MISTAKE OF BUYING WITH THEM, LODGE A COMPLAINT WITH PAYPAL AS ONCE YOU GO 45 DAYS BEYOND THE PURCHASE DATE, YOU HAVE NO RECOURSE WITH PAYPAL - TBDRESS KNOWS THIS AND USES IT AGAINST PEOPLE.
I am so disgusted with them, and I only wish I could stop their trade in the USA.
Date of experience: January 15, 2014
Dear Hayley M.,
Thnks for shopping with tbdress. I am so worried to hear your shopping experience. Could you please let me know your order number so that I could know your situation. Or I would like to direct you to tbdress sales department: by calling +86-29-68532816
VIP line: +86-10-56234566 or Email: Customer Service Dep. service@tbdress.com.
On behalf of tbdress, I apologize for not meeting your demand. Hopefully tbdress service team could get your complaint resolved at your satisfaction.
Kinds and regards
Tbdress service team
HORRIBLE EXPERIENCE!
I have ordered from them in the past. And I had an OK experience. It took over two months from my clothes to get delivered but, the clothes were good quality clothes. I ordered the second time, and two weeks later all of my clothes got delivered except for one jacket. This was in JANUARY when I had ordered. IT is now MAY. And they said that my jacket got shipped back because the shipping company could not find my address? So how did all of my other clothes get delivered if that is the case? The customer service is horrible. Instead of being a regular company. And realizing that because it took SEVERAL months to deliver they should probably ship me a free one? This idiot ' BURHARIN ' says that I need to pay $16 if I want it to be shipped back? And claims he will ship it in the next 24 hours? When CLEARLY That is not the case considering that it states that is the policy on there website and they deliver months after.
This website is a legitimate joke.
Date of experience: May 8, 2014
Everyone I've seen who ordered from TBDress has been ripped off. I didn't even get half of my order and I still cant get someone over the phone. I have been emailing these people back and forth and they still wont give me a refund for clothes I NEVER EVEN RECEIVED! They will rip you off. There are plenty of other places to buy clothes. DO NOT BUY FROM HERE! If you don't believe me, or you are still unsure, look up the TBDress Fail Facebook page.
Date of experience: September 11, 2015
Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible?
I’m looking forward to your reply, thank you very much!
Best regards,
TBdress Team
I placed my first order with TBDress a couple months ago and the overall experience was above my expectations. I got the dresses in the expected time frame and the quality of the prodcuts were very good. I expecially liked Doll Collar Lace Women's Long Sleeve Dress.
Date of experience: November 27, 2015
Bought a dress for my niece and call the customer service to help me out - they are very helpful and they make sure that my experience is 5 star so now I'm here again buying prom dress
Date of experience: January 21, 2016
Shopping at this site has been a wonderful experience for me. The sale prices are unbeatable. Try it out, you'll love it! Glad I found you. I know I'll be back. The Vintage look is coming back!
Date of experience: January 25, 2016
The site have perfect dream on good price, and they make it easy to shop online, I wish we can have that store in canada, I would never do my shopping anywhere because the price is amazing
Date of experience: April 12, 2017
It took over a month to receive my order, with many excuses from the company that the garments were "being made". At the time of their arrival, my husband was diagnosed with gastric cancer and I was focused on getting him treatment. When I was finally able to try on the outfits, they were cheaply made, fabrics were thin, and, most of all, the sizes were not similar to the measurements of the U. S, even though I used their measurement guide. I immediately wrote to them, and was told that they could not be returned because it was after their 7-day return policy. IT WAS ONLY AN EXTRA WEEK! I explained my husband's medical situation, but have had no option to return the merchandise and be refunded the money sent. I WOULD NEVER DEAL WITH THIS COMPANY, AGAIN.
Date of experience: May 8, 2019
About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
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Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
I am so sorry to hear that you are not satisfied with our service, hope you could kindly understand that we are manufacturer not reseller, and the delivery date depends on the processing time plus the shipping time. Could you please tell me your order No.? After you have sent me the order NO. Then I will contact with your exclusive customer service representatives and let them solve your problem as soon as possible. Please give me a reply via sitejabber or you could send emails to sns@tbdress.com, so we could check the order status and solve your problem as soon as possible! Thank you for your cooperation!