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TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
Just received a wonderful dress ordered recently... It's really so beautifully made... The colour, fabric, quality, size - everything is so perfect for this year's lovely Christmas! Thank you very much, TBDress!^_^
I watched tracking proceed normally ending with "delivered" and "package in place." Where this item was delivered and in what place is a mystery. Customer service is unresponsive to inquiry. Lesson learned…
DO NOT ORDER FROM TBDRESS!
I ordered a bridesmaid dress according to their size chart. The dress did not fit me and I have tried to exchange the dress. I have gone round and round with someone via email for weeks and hove not gotten anywhere. You cannot speak to anyone because they DO NOT speak English!
I am now being told that because tbdress did not make the mistake, I cannot return it and "I should give the dress to a friend because it is beautiful".
In the return policy on your website, it DOES NOT state that items can only be returned if there was an error by tbdress. It states "If you are returning or exchanging dresses or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, and with the intact tags attached." I meet all these requirements and they still will not take the dress back.
I have had to order another dress with custom measurements, so I am now buying 2 dresses for one wedding.
They think that because they are in China they can lie to and cheat their customers! I will NEVER order from this company again and I will make a point to let everyone I know what a horrible company they are!
Date of experience: February 1, 2014
Thank you very much. I had recieved the dress and the viel... u have our trust and there is no deffrence between the real and the picture in the site, the matterial is wow and very good quialety the size also nice and the time between the order and the shipment is greate. And i will order another one sooon as beach wedding dress ;)
Date of experience: September 15, 2014
I am very upset, I will not be able to attend my junior prom because of this website!
I need a bigger size. The dress came In March 22nd. Once It came It didn't fit so I decided to try and lose the wight because all I needed was to lose some inches. I realized that I wasn't losing it fast enough because my junior prom Is May 9th. I uploaded picture to show that It has been in plastic and to show the date it came.
They said I had to respond in 7 days. WHY DIDN'T YOU TELL ME THIS BEFORE I ORDERED THE DRESS? WHAT HAPPENED TO THE "30 DAY RETURN"
And what makes it worst
- If your from US you can't call them
Please say your time and money because now I'm without a dress.
Date of experience: April 13, 2014
Hello dear Brittany F.
This is tbdress service on sitejabber. I got it that your dress is unfit for you. Please trust me that our return policy is forever valid: http://www.tbdress.com/help/Returns-Refund-Dispute-15/.
I am here wishing to help you with your return request. Please give me your order number first.
sns@tbdress.com is my service mail for you.
Looking forward to your order number.
Kinds and regards
Tbdress service
Please do not order from these frauds they sent completly wrong size never wanted to giv mymoney back. £125. Dont reply to mails and not intersted after they take payment
Tip for consumers:
DO NOT ORDER FROM THIS WEBSITE!! FRAUDS SENT ME A COMPLETLY WRONG SIZE DRESS AND DID NOTHING TO SORT THE PROBLEM OUT. I WAS MAILING THEM EVERYDAY BUT NO REPLIES. I PLEADED FOR THEM TO SORT THE PROBLEM OUT BUT THEY LET ME DOWN . THANKS TO PAYPAL I GOT MY MONEY BACK. NEVER EVER WILL I ORDER FROM THEM AGAIN. AND I RECEIVED BILLS FROM THE DELIVERY COMPANY EVEN THO I PAID THEM FOR DELIVERY WHEN I PLACED THE ORDER
Date of experience: August 28, 2014
Hi Sabana,
This is tbdress service on sitejabber. I am so sorry to hear your complaint like that. I got that the clothes you ordered is unfit for you. Please trust me that our return policy is forever valid: http://www.tbdress.com/help/Returns-Refund-Dispute-15/.
I am here wishing to help you with your return request. Please give me your order number first.
sns@tbdress.com is my service mail for you.
Looking forward to your order number.
Regards,
Tbdress service
When i see this site first time. I am very happy to see you are products is very
Amezing and stylish. I am very confusing to choose one of them. Bcz all are very good.
Date of experience: October 28, 2015
Great customer service. I love the site its so helpful and relieble creatively designs and great team work in everything they do dd Greg gfmdrkeddksm ed oemdkrks ed moo dkedkskskemeidk
Date of experience: March 3, 2018
Frau ogunsekan funmilola l order 2cloth since last month 5/3/2018 but l recevice one cloth please tb dress send my remain cloth to me because it is up a month
Date of experience: April 6, 2018
I ordered a royal blue dress bridesmaid dress n 6/7/2014 for a wedding scheduled for 7/12/2014 at the time of purchase I never received any confirmation. I also paid for expedited shipping. I waited for about two days to see if anything would be sent to me... but noting was sent. I went on the website to see if there was a number that I can contact them at only to find out that they were not located in the US. I then tried contacting them via the online customer service and was told that no one was available at the time... i tried 15 min later... then about an hour later but no response I even tried going online late night when I thought it might be business hours for them but still no response. I then decided to send an email telling them that I am considering canceling my order then BOOM... the day after i got confirmation that it was sent on 6/19/14. When I got my dress to my surprise I got a light blue dress instead of a royal blue dress. I sent an email to the A-holes and yet to get a response back... I WOULD ADVICE ALL TO STAY AWAY FROM TBDRESS. They are full of S###.
Date of experience: June 26, 2014
Dear shay, This is tbdress service on sitejabber, sorry for the late reply. I'm so sorry for the problems you have met. Could you give me your order number so that i can check it for you? We will reply to you as soon as possible.
You may write to me here: sns@tbdress.com
Thank you for your feedback.
Tbdress service.
As i was searching for the stuff i thought of going online for shopping and i saw the post and i clicked it wowwwwwww tht was great to enter into this
Date of experience: February 5, 2016
First Time i visited this web site and i found really a great Collection of Dresses.
Same time i orders 4 Suits for me. Really A great Experience :) Good Job team.
RGDS,
Date of experience: November 2, 2015
Thie Hoodie is really smart. I received it on time and it was wrapped beautifully. I am so happy to have it. The quality it fine and the fitting is also perfect. It is lovely.
Date of experience: November 18, 2014
You can say you get what you pay for but this dress looked so pretty online and when it finally arrived thequality was horrible, their was netting type over the dress that my grandkids would have over their cheap dressup princess dresses. I have had 5 emails back and forth trying to return this item and their last email said even if I return it I will get at best 48% of my money back and that doesn't count what I have to pay to mail it back to them. Very disappointed! PLEASE DO NOT ORDER FROM THEM!
Date of experience: May 8, 2019
I was so excited to order my dresses through tbdress but later realized that I probably should have done better research on the company because I am very disappointed in my experience. When I ordered the dresses they were very willing to do the alterations that I asked them to. This solidified my decision to buy dresses from them because I was trying to save money and they weren't charging for alterations. However, when I received my items the company hadn't done any of the alterations that I asked and that they agreed to do plus they arrived late. Now I am going to have to spend extra money and time to get the needed alterations. I have been trying to communicate with them to fix the problem but the company just finally stopped emailing me without fixing anything. The grammar in the emails is terrible and I think they just have a template of an email that they send to anybody because it was always very similar and at one point I even got the same exact response from them at 2 different times. I was very disappointed in the company and I wouldn't recommend them to anyone.
Date of experience: April 8, 2013
Dear Melanie K.
Thank you for your shopping at TBdress. Would you please let me know your order number so as to contact our sales and service department to help you with this. And here I'd like give you phone: +86-10-62904338. Or Customer Service Dep. service@tbdress.com for your after-sale service.
Let me know if you have other questions or requirements to satisfy.
Looking forward to being your better service.
Warm kinds
TBdress
We recently placed 2 orders and found the quality of the garments are great, fast delivery to VIC, Australia, we are ready to place another order for 3 ladies hand bags and 1 men's handbag.
Date of experience: January 24, 2016
Good experience! I like that u have lower prices for the dresses you are selling. Im glad that my friend told me about this website.
Date of experience: July 24, 2017
FASCINATING SHOPPING EXPERIENCE WITH THIS AMAZING SITE "TBDRESS". I LIKED IT SO MUCH WITH ALL THESE DIVERSITY OF PRETTY PRODUCTS AND AFFORDABLE PRICES. KEEP GOING " TBDRESS"
Date of experience: December 7, 2015
I absolutely love the dress my friend purchased from here. She got me hooked. This is the best site, with great deals and coupons!
Date of experience: December 7, 2015
I visited your store in Chicago Ridge Mall. They were great and helped me pick my mother of the Bride dress. Great selection, unbeatable cost.
Date of experience: September 19, 2015
I would highly recommend buying wedding dress costumes from this seller, they are of the highest quality and at a great price. I was very impressed
Date of experience: August 12, 2014
I like the surprise of receiving this promotion their styles are very well presented give it a 4 stars until it receives an order.
Date of experience: December 8, 2015
It is the best site ever I've dealt for my own clothing. They offer free shipping which is much appreciated. I will definitely recommend them.
Date of experience: July 20, 2014
Good job tbdress! Just received my dress, very comfortable material, the same as the photo on their website! Will order from you guys again.
Date of experience: August 19, 2014
I just received my dress and its absolutely beautiful well fitted material great. Every one commented on how fabulous I looked I'm so pleased.
Date of experience: October 29, 2014
This site has an incredible selection of really nice dresses in so many different styles- never seen any other site with such reasonable prices too!
Date of experience: November 7, 2015
Pretty good quality. A little shorter than the original one pictured but the medium sizing was still on target. Overall happy with my custom item.
Date of experience: November 12, 2014
About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
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Hey dear Sara H.
Firstly thnks for doing business with tbdress which is honestly doing business. We are making modification about return policy while I think I need to confirm your order information. You may contact here tbdress customer service here: by calling +86-29-68532816
VIP line: +86-10-56234566 or Email: Customer Service Dep. service@tbdress.com.
On behalf of tbdress, I apologize for not meeting your demand. Hopefully tbdress service team could get your complaint resolved at your satisfaction.
P.S.: you may personally contact me: sns@tbdress.com
Kinds and regards
Tbdress service team