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TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
Just received a wonderful dress ordered recently... It's really so beautifully made... The colour, fabric, quality, size - everything is so perfect for this year's lovely Christmas! Thank you very much, TBDress!^_^
I watched tracking proceed normally ending with "delivered" and "package in place." Where this item was delivered and in what place is a mystery. Customer service is unresponsive to inquiry. Lesson learned…
Dress up magic! The quality of tailoring is simply stunning. Only here was marred in several places, but I'm faded, and her hands all over, even a trace remains. She took the color of champagne, she was afraid that the color will be as dirty, but in vain, the color is very soft, like a little on the peachy! Thank you very much, Very beautiful!
Date of experience: December 10, 2014
It took over 3 month and over two dozen emails to get three coats I ordered. I ordered 2XL coats, that ended up being just barely big enough to fit my 15 yr old niece. The company was was rude and absurd, saying they are the #1 distributor in Europe and have never encountered any issues. Packages came from China, in three separate packages, over a span of a few months. Go-Daddy is aiding to conceal the companies registration information. Please report this company and Go-Daddy, to your local law enforcement and email the consumers protection bureau.
Date of experience: May 28, 2019
I am 69 years old and have been taking chemo treatments for cancer for a year which caused me to loose all my hair. This dress is so beautiful it makes me feel confident and happy while forgetting my bald head. It is very comfortable too. Wish you would make your dresses longer, especially since it is a cold winter in Alaska.
Date of experience: October 19, 2015
Phew! I was so so nervous about buying a dress at tbdress due to the mix reviews I found. But thank God I can say I made a good choice. I bought an A-line Jewel neckline dress and it is exactly what I wanted. Very nice fabric, non cheap looking. Its great! The only bad thing I can think of was the customer service mail service. I tried contacting them twice since they didnt provide a shipping estimate and never got a reply but luckily I got my dress, fairly quick (two weeks). Would definitely shop again.
Date of experience: October 28, 2015
After reading the reviews im second guessing whether i should have made my purchase. I ordered 2 pair of shoes on the 27th n still have not received a email to say that they have shipped. Im a regular online shopper n they should have at least shipped by now. I sent email but no response from Tbdress. If i dont hear from them by 10/5/15 then i will file complaint with paypal n request refund. I can only hope the outcome will be better is so i will write a revised review. I read one review where it took over 30 days to get their item
Date of experience: September 27, 2015
Dress took almost 6 weeks to arrive. Once it did, it was very poor quality. Their customer service is even worse. They failed to provide any information as to where to return the dress. They also didn't answer any of my emails. I've had to go through my cc company to stop payment
Date of experience: April 26, 2019
Contacted the company before ordering was told it would be here in a timely matter when i ordered its processing for 5 days then it would take an additional 2 weeks for it to deliver asked for a refund couldnt get it luckily i paid with PayPal and filed a claim with them
Date of experience: April 28, 2018
I was excited when I found this site as their dresses appeared to be quite nice with a great price. Unfortunately after placing and paying for an order with expedited 2 - 5 day shipping for an additional $29.00, my order was marked "expedited shipping not available." Why that information wasn't provided prior to placing the order and paying the additional shipping costs is beyond me. Additionally, I've contacted customer service numerous times via email and have had no replies at all. I've tried to reach them by phone and the phone is never answered. I would say my experience is VERY disappointing and I will have the charge removed from my card as soon as possible.
Date of experience: July 11, 2015
Dear Patricia F.
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you for your cooperation!
I had an issue with delivering a dress to an international destination and one of the customer representatives took over the issue. Nicole did a great job of making sure the dress is delivered on time. She was patient with me and answered all my questions! I will defiantly do more business with the company.
Thank you Tbdress
Date of experience: March 1, 2014
I recently purchased a gown from
tbdress.com and was thrilled to receive it
In less than 2 week! It takes longer to
Receive packages shipped within
Australia. The garment is exactly as
Shown on the website, the quality is
Excellent and i will most certainly shop
With tbdress.com again. Thank you
For your professionalism and attention to
Quality.
Date of experience: February 19, 2014
Delivery time was good. We opted for some of the extras for the costume and we are happy. By no means the cheapest, but the quality of the costume is that much better than the downright bargain basement prices you can pay elsewhere. That's not to say you can't get better quality if you're willing to pay more, but this was a happy medium. We'll be using them again.
Date of experience: March 11, 2014
I am so glad that plus size women can shop for clothes that are in fashion now and for a reasonable price. Some of the shoes are a little expensive, but overall, I am very excited about shopping on this site.
Date of experience: July 22, 2015
I wish I could give zero stars as that's what they deserve. My sister made the mistake of buying her wedding dress from Tidebuy and it was a disaster. A cheap badly made rip off with poor sewing and cheap fabric and plastic beads. Thankfully she still had three months to find a replacement so it ended up costing her hundreds of $$$ more than she had wanted to spend. Before buying my dress I did a lot of research and found out that Tidebuy.com, Tidebuybridal.com, TBDress.com and other sites are all the same so please check before you buy.
Date of experience: May 16, 2014
PRAY NOTHING GOES WRONG! If it does they could care less! Customer satisfaction is not their top priority. I ordered a dress from this site. My shipping date came and went without notice. Suddenly the dress arrives with loose beading and I am ticked off! I request a refund for the dress and they say "sorry, can you fix it yourself." Who does that?! I have been requesting a refund for two weeks now, and now they appear to be ignoring me because I am asking to speak with someone higher. They have tarnished my wedding experience with their lack of customer concern and unprofessionalism. They have also been boosting their own ratings on some sites. Beware!
Date of experience: June 18, 2013
The little time I have spent shopping with tbdress has totally give me a motivation to shopping on this site, its the fastest at delivery and their mode payments are so convenient in that soon as they receive the payment they don't leave the customer in suspense they immediately get back to the customer. Tbdress is the best.
Date of experience: October 30, 2015
I made an order, was not checking review before making the order(( They even don't bother to send confirmation email, no order number, no any trace of my order. The only thing I have, my pay pall recite. So, guys, don't take a chance to use this site again! And now, i even can not open the site, browser said it does not exists.
What a waist!
Tip for consumers:
Fraud! scam!
Updates: I received what i ordered in 1 month. Cheap looking, sizes not accurate, so, I am still convinced not to buy from the site.
Date of experience: October 2, 2014
Hi,
I am really so sorry for the problem you have met. We have report this problem to our higher service manager, please be more patient. We will do what we can to help you. Could you please give me your screenshots of your paypal paying or your paypal paying recite or the email adress you registered on tbdress?
Looking forward to your reply.
Wish you a good day!
Bought a "Solid Color PU Women Tote Bag" in blue color. The quality is amazing. Similar bags are available in our local market for more than $50 and I bought it here for only $17. Impressed by quality and shipping time.
Date of experience: December 23, 2015
I purchased a dress from TBdress and every time I wear it, I get lots of compliments. I have passed the website around to my friends and they are all happy as well.
The important thing is to size yourself based on the provided size charts. In some dresses I am a L and others an XL, but they have all fit based on ordering by the measurement chart.
Date of experience: November 23, 2015
I've been buying from Tbdress for years and it's always perfect. Good quality product and fast service. I did have a problem with a few dresses for my company I just sent them an email and they made it right immediately. I love this company. I will continue to do business with them for all my promotional products.
Date of experience: May 5, 2015
Buying on this site can be risky especially when the item is not as described. Return shipping is just too expensive and their store credit is only a few dollars (around 20% of the item). The customer service is great however.
Date of experience: November 1, 2015
They were very interested in designing our wedding rings which truly represented our style and symbolized our love. We had originally wanted something very simple but while working with the artists at site, we went with a design that was more unique but still elegant and understated. The end result was wedding rings that exceeded our expectations and still receive compliments from our friends. I am grateful
Date of experience: April 26, 2015
Ordered a coat, tracking link didn't work. Initial communication from company was promising. It's been over 8 weeks, no further response from company despite my emails (no phone number to call). BUYER BEWARE!
Date of experience: May 7, 2020
Wow haven't seen gorgeous dresses like those in Tbdress.com My wife usually reminded me of the dress I promised her three months ago everyday when am off to work. We were chatting with my working partner and he told me there is a good website to buy an elegant dress where he bought for her lovely daughter and he suggested that I should try out that site andwithout hesitating I visited the site and found beautiful dresses with cheap cost, fashionable and new arrivals with discounts.
Date of experience: July 1, 2013
I forgot to update my review after receiving my dress I ordered, but the dress came in 12 days after placing the order. Right on time for the party I was attending. The dress is just as pictured, a bit too long, but I am short so I can understand. I got so many compliments on this dress. Looking forward to the next evening gown that I order. I know some people have had bad experiences but tbdress has been great in my case.
Tip for consumers:
Unless you want to wait a whole month or more for your order, I recommend paying for expedited shipping if it's something you need right away.
Date of experience: July 28, 2015
I ordered my daughter's prom dress and paid extra to have it expedited in time for her prom. I e-mailed them several times after 2 weeks of waiting to see if it would be shipped on time with no success. Her prom is 4/5/14 they sent me an email 4/3/14 saying they had just shipped it out and it would arrive on 4/4/14 but as I was tracking it there was a delay because of weather and wouldn't be shipped until 4/7/14 which was after my daughter's prom! I tried to dispute my order but the item isn't disputable. We were forced to shop for another dress hours before her first prom and she's very upset she's not wearing the dress she wanted. I'm going to file a complaint and will never order anything online ever again.
Date of experience: April 5, 2014
Hello dear, Freida G.
This is tbdress service. I am awfully sorry to hear your complaint like that. I sincerely apologize for delay of your shipping. Could you please give me your order number so let me check your order status, I am wishing to do something to make it up for you here. You may request full refund if you do not desire this dress, also you could keep it for next future event, And I wish to try my best to get you some compensation.
Waiting for your order number ASAP.
Kinds and regards
Tbdress service
About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
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Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have immediately informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!
Best regards!
TBdress team