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    TBdress

TBdress

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Overview

TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

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How would you rate TBdress?
Top Positive Review

“Amazing Products”

R K.
10/5/15

Just received a wonderful dress ordered recently... It's really so beautifully made... The colour, fabric, quality, size - everything is so perfect for this year's lovely Christmas! Thank you very much, TBDress!^_^

Date of experience: 6/17/15
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Top Critical Review

“Disappointed- package not received-”

Charles B.
3/25/23

I watched tracking proceed normally ending with "delivered" and "package in place." Where this item was delivered and in what place is a mystery. Customer service is unresponsive to inquiry. Lesson learned…

Date of experience: 3/25/23
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Reviews (7,352)

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Reviews that mention popular keywords

customer service (559) wedding dress (203) shopping experience (169) return policy (53) order number (45) web site (40) return address (23) phone number (26)
Thumbnail of user kimb1420
Pennsylvania
1 review
0 helpful votes
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May 18th, 2021

This business does not refund for whatever reason. I received a torn dress. Took photos and asked for refund. They said they would give me $62 out of the $157 I spent. Plus I had to pay for the $27 shipping to China. Never buy products from China! Unethical. This was a total loss for me as I gave up.

Tip for consumers:
Run away

Products used:
Dress. Threw it by out. Damaged

Service
Value
Shipping
Returns
Quality

Date of experience: May 18, 2021

Thumbnail of user rossyp1
DO
2 reviews
1 helpful vote
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November 21st, 2013

I had such a nice experience with tbdress. I was attracted by the layout of the site because when I am looking for something I like to be able to see the item and price right on it to avoid any confusion. I decided to give it a try and I got my beautiful dress, the same one I saw on the picture. I had some doubts at first because it was my first time with this store, but I will definitely buy on tbdress.com again.

Date of experience: November 21, 2013

Thumbnail of user jjk5
Pennsylvania
2 reviews
0 helpful votes
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September 14th, 2014

Do not order from this company. Horrible sizing and they will not take back my dress despite sending them a photo of how it does not fit and is not wearable. Size and color way off from a usual size 10. Very sad. Will never go here again.

Date of experience: September 14, 2014

Thumbnail of user aaronl22
Aaron l.

Hi friend,

This is tbdress service on sitejabber. I am so sorry to hear your complaint like that. I got that the clothes you ordered is unfit for you. Please trust me that our return policy is forever valid: http://www.tbdress.com/help/Returns-Refund-Dispute-15/.
I am here wishing to help you with your return request. Please give me your order number first.
sns@tbdress.com is my service mail for you.
Looking forward to your order number.
Regards,
Tbdress service

Thumbnail of user vanessar9
GB
1 review
1 helpful vote
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December 2nd, 2014

Just received my Black Suede Stiletto Heels Ankle Boots... Shipping fast and great customer service...

I was very pleasantly surprised how comfortable I was in them and there's good support. Great product!

Service
Value
Shipping
Returns
Quality

Date of experience: December 2, 2014

Thumbnail of user sorrellg
Maryland
4 reviews
0 helpful votes
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January 5th, 2017
Verified purchase

I picked out a few holiday gifts and the staff was very helpful. I was concerned about the arrival of the order and was able to get enough information that put my mind at ease. There was only one item that was not in stock but I quickly found a replacement. I did cost a tad more but I didn't mind because of the way my order was handled. I thoroughly enjoyed my shopping experience and will shop here many many times again...

Date of experience: January 3, 2017

Thumbnail of user kimberlym79
Connecticut
1 review
0 helpful votes
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January 8th, 2016
Verified purchase

I was looking for cheap wedding dresses all over the internet, and after searching through thousands of dresses from China, they all kind of looked the same and wasn; t really what I had in mind. TB Dress actually allows you to check off the exact features you are looking for in a dress, so I was able to find my dream dress. It's a bit more expensive than the ones I found on other cheap wedding dress sites, but it's so beautiful and for only $100 more, you can't go wrong.

Date of experience: January 5, 2016

Thumbnail of user sandymarier
Canada
1 review
0 helpful votes
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November 10th, 2015
Verified purchase

The order went quick, accurate order ( just ordered have not received item yet but I'm not concerned). Was emailed promptly and communicated professionally and kindly. I can't wait to receive my order!

Date of experience: November 6, 2015

Thumbnail of user annaf31
Utah
1 review
0 helpful votes
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November 13th, 2015
Verified purchase

I love dresses that flow. They are my absolute favorite. But they can be expensive and the material used wears rather quickly. TBDress uses some really nice fabric but that is also very durable. They are so much cheaper, durable, and flattering. Definitely my favorite place to shop.

Date of experience: November 10, 2015

Thumbnail of user zefiraf
Canada
1 review
1 helpful vote
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April 6th, 2022
Verified purchase

Do NOT purchase anything from them. I ordered 4 months ago and still waiting. Contacted them two months ago and they said they were shipping it out. Contacted again numerous times and now they're ignoring me.

Date of experience: April 6, 2022

Thumbnail of user antonettel
1 review
0 helpful votes
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May 8th, 2015

All of the employees were professional and happy to serve, and I am especially appreciative to the customer service agent who took my order. She helped manage and realize the design and vision. My fiancee is very much impressed with the dress-- and I'm glad to have used it to our pre-wedding party.

Date of experience: May 5, 2015

Thumbnail of user neamtua
AE
1 review
0 helpful votes
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October 23rd, 2015
Verified purchase

My experience was great because I found new and unique products on this site and few more clothes what I was looking for a while. In few words this site is great but you must to renew your stock :D. In the future maybe you will put new things in sale. Good job.

Date of experience: October 19, 2015

Thumbnail of user nikitat2
India
1 review
3 helpful votes
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May 24th, 2015

Well, i would like to start with that I am Indian national and I was searching for western gown as I need it for a cocktail party. I have ordered dresses for me and my sister from tbdress.com on 4/05/2015. But then I checked reviews and I was so scared after seeing bad reviews and as well I have paid around 300 US Dollars. Since then I was having nightmares as there were many bad reviews about the site. But I received my order well on time i. E. 21/05/2015. I was literally shivering while opening it, but when I opened the parcel, I jumped out of joy. Those were beautiful dresses, the same they have shown. I know many of you out there believe that all the good reviews are a trick from tb site but friends it's not. They are really good. You guys can trust them. Thank you tbdress. You guys did a great job.

Date of experience: May 21, 2015

Thumbnail of user noviat
South Africa
1 review
0 helpful votes
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August 19th, 2014
Verified purchase

The prices are excellent and the shipping costs are very reasonable. There are always new products and options to choose from. I ordered two sweaters from tbdress, and they looked exactly how the website had them pictured. One of the sweaters fit perfectly, but the other one did not. Even though the pictures on the website looked exactly like the real thing, the sizing was way off. The sweater ended up being way too tight and a lot shorter than what the description said; it was almost like a midriff sweater. I still recommend tbdress simply because it's a great place to find cool clothes you may not find anywhere else. Even though the shipping took a while and the sizing was off on one sweater, I would still buy from tbdress again.

Date of experience: August 19, 2014

Thumbnail of user joyn10
Canada
1 review
2 helpful votes
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July 2nd, 2015

I ordered a dress on April 21/15. Today is June 29 and I have still NOT received my package. I have sent several emails to the company, only to get a response back that they are looking into it. To date, I have still not received any information about my order, where it is currently located or expected to arrive. This is, by far, the worst customer service I have ever received! I will never order from this site again.

Date of experience: June 29, 2015

Thumbnail of user aaronl22
Aaron l.

Dear Joy N.
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have checked your order status for you, and please kindly note that your package has already been delivered at your local post office, please quickly pick up your order now and thank you so much for your cooperation!

Thumbnail of user vedaf
GB
1 review
4 helpful votes
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November 25th, 2014

The best bit was the seam which had been sewn to the outside not the inside, which at least was provable by photo. The worst bit was the hours of my life which I spent emailing the company trying to get them to provide return postage for garments which could not fit any known human being (all same named size, all completely different sizes and most totally different shape to pix on website).
Well, no, the best bit was getting a full refund from Paypal because these fraudsters were obviously not going to do anything except sit in China and keep my payment.

Date of experience: November 25, 2014

Thumbnail of user aaronl22
Aaron l.

Dear veda,
I'm sorry that you had an unpleasant shopping experience on our website. Could you please tell me your order number? We will contact you and solve your problem as soon as possible with the order number.
Thanks for your review, we will improve our business further.

Best regards!

Thumbnail of user elizabethb70
Bahamas
1 review
0 helpful votes
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May 9th, 2015

The look of my just delivered swimsuit is fantastic and sexy and the fit just GREAT no creeping up your butt even on full round butts also true to size if not slightly generous and all those colors, yes, I have them all. That said, they are Hot Hot Hot in the summer. The crotch is cotton but the rest is not so you do feel sweaty after a short time if you work outside in hot climates. Too bad they can't make them in all cotton, they fit similar to the all cotton "Delicates" brand that tbdress discontinued, I'm still crying over that! These are still the best I've found for comfortable fit and you can find them on sale for 6 or 7 dollars a pair. I love them but I'm still looking for the cotton version of these, hope tbdress is listening! Oh if you want to try, do it and you'll love this...

Date of experience: May 6, 2015

Thumbnail of user cynthiae4
Florida
1 review
0 helpful votes
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July 26th, 2015
Verified purchase

I had the pleasure of buying from TBdress a beautiful evening gown which I had shipped using the standard shipping and it arrived within 5 days. They ave great and beautiful products at low prices and would highly recommend.

Date of experience: July 23, 2015

Thumbnail of user faburadaj
1 review
0 helpful votes
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May 8th, 2015

I'd work with the site again in a heart beat. What I would tell you as a fellow buyer who is trying to use their service, you need to remember to call or email them early in the process, especially if you have a deadline.

Date of experience: May 5, 2015

Thumbnail of user jf45
New York
2 reviews
1 helpful vote
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August 2nd, 2014

I ordered a dress which didn't come out as I hoped it would. The color according to the swatch is not even close. I almost think they used a different color. Also the size is not correct. I chose the size I normally take in dresses, and also checked with their measurements chart to confirm, and the dress does not fit. I have tried every day for a week to get return info from them according to their site and no one gets back to me. Don't use this company, they are a total rip off.

Date of experience: August 2, 2014

Thumbnail of user janetf10
India
1 review
1 helpful vote
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August 2nd, 2014

Order number *******. I booked this order on 22/7/2014, still awaiting shipment details, one week back I wanted to change the size of the dress but was told by live conversation, that the item has been shipped, but till date no details of the same.

Date of experience: August 1, 2014

Thumbnail of user aaronl22
Aaron l.

Hi Janet,

Can you please check your order number again, cause this order number we don't have in our system, so i couldn't get to know the details of your order. Iam here wishing to help you with your order, please give me a right order nunber first. sns@tbdress.com is my service mail for you.

Regards,
Tbdress service

Thumbnail of user souler
France
1 review
8 helpful votes
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September 10th, 2012

Hello,
Don't even buy anything from this site. Items are a total mess, fake dress and materials, without any quality and unwearable. Seller is a thief with a very bad communication. Please run away from them..

Date of experience: September 10, 2012

Thumbnail of user blarec
Puerto Rico
2 reviews
13 helpful votes
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October 16th, 2014
Verified purchase

Excellent product, reliable company and I was super pleased with the speed of delivery.The quality is outstanding, the item is exactly as it is described and Im so happy I have recommended this site to many of my friends.

Date of experience: October 16, 2014

Thumbnail of user christyc10
Florida
1 review
0 helpful votes
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June 11th, 2015
Verified purchase

This sundress came in a timely manner, and fit just as ordered. I was pleased with the quality of the dress and how many compliments I received when I wore it. I would definitely order from TB dress again.

Date of experience: June 8, 2015

Thumbnail of user mosellal
Texas
1 review
0 helpful votes
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October 14th, 2015
Verified purchase

My son is getting married and I needed a dress - found this website to be so easy to navigate and the selection is stunning! So many styles, any color you want and the shipping was very prompt - quality of dress was excellent.

Great shopping experience!

Date of experience: October 11, 2015

Thumbnail of user michellee31
California
1 review
0 helpful votes
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May 14th, 2016
Verified purchase

I have done business with a ton of Asian places like this place for a while now and this is definitely one of the better places to find discount prices on adorable clothing and accessories plus shoes! Thank you for the fun and cute items!

Date of experience: May 11, 2016

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About the business

About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

How do I know I can trust these reviews about TBdress?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
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