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    TBdress

TBdress

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Overview

TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

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How would you rate TBdress?
Top Positive Review

“Amazing Products”

R K.
10/5/15

Just received a wonderful dress ordered recently... It's really so beautifully made... The colour, fabric, quality, size - everything is so perfect for this year's lovely Christmas! Thank you very much, TBDress!^_^

Date of experience: 6/17/15
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Top Critical Review

“Disappointed- package not received-”

Charles B.
3/25/23

I watched tracking proceed normally ending with "delivered" and "package in place." Where this item was delivered and in what place is a mystery. Customer service is unresponsive to inquiry. Lesson learned…

Date of experience: 3/25/23
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Reviews (7,352)

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Reviews that mention popular keywords

customer service (559) wedding dress (203) shopping experience (169) return policy (53) order number (45) web site (40) return address (23) phone number (26)
Thumbnail of user sherryl10
RU
1 review
1 helpful vote
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August 19th, 2014
Verified purchase

Well I don't go on reviews to be honest, I'd like to give a chance and experience myself! I had an amazing experience with them, I ordered 3 floral dresses and they did arrive on time! I don't think I've anything to complain about this site but just a compliment!

Date of experience: August 19, 2014

Thumbnail of user kathya31
Mississippi
1 review
0 helpful votes
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November 10th, 2015
Verified purchase

I'm a Pinterest fan. I have a lot of your dresses on my board. I never really paid any attention to where they came from or who sold them. So, I saw a picture of one of my favorite dresses and immediately bought it! I'm so glad I found a store that speaks my language! Happy Shopping!

Date of experience: November 7, 2015

Thumbnail of user fredericaw1
Arizona
1 review
0 helpful votes
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December 28th, 2014

This dress arrived in beautiful condition and very quickly. It was just as pictured which looked absolutely stunning. The size fits like a glove and it is a perfect bridesmaid dress. Overall, very worth it for the quality, price, and excellent service. I am highly satisfied with my bridesmaid dress!

Value
Shipping
Quality

Date of experience: December 28, 2014

Thumbnail of user erinb25
Nebraska
2 reviews
1 helpful vote
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October 18th, 2015
Verified purchase

I had a really great first experience with TBDress. The prices were great, the dresses were all of good quality, and when they were really kind to work with about an out-of-stock item.
I did not, however, expect the very long shipping time. I would order again, but with much more time before the item was needed.

Date of experience: October 15, 2015

Thumbnail of user sammys17
Tennessee
1 review
3 helpful votes
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November 12th, 2015
Verified purchase

I chosen the standard 7 to 12 day shipping, 20 days now and still don't know anything about my order except the initial email that I got to confirm payment, I need to know if this is a legit site or a scam? This is my first experience with Tbdress

Date of experience: November 9, 2015

Thumbnail of user aaronl22
Aaron l.

Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible?
I’m looking forward to your reply, thank you very much!

Best regards,
TBdress Team

Thumbnail of user kerryw118
New York
1 review
1 helpful vote
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August 22nd, 2020

My order was made on May 30,2020 and shipped June 14,2020. Today is August 23,2020 and up until now I have not receive my order. I send messages through the app several times, and the said oh give it two weeks or give it two more weeks. The tracking number they gave me cannot be found. They said the order is shipping with USPS however when I went to check several times the tracking number cannot be found. I also checked UPS as well just to see if the person made a mistake but nope nothing found there as well. I made them aware of the info and once again they said give it two more weeks. I checked both companies again a short while ago and still nothing was found. I asked for a refund on August 2,2020, and once again they aside give it two more weeks. I am very disappointed with this company and I know I'm going to get my money back.

Date of experience: August 22, 2020

Thumbnail of user ivyn5
Kansas
1 review
2 helpful votes
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July 15th, 2014

Order *******‏: I ordered about 8 outfits and 2 I had problems with. The first one was too tight across the chest even though I ordered a larger size (Size L and I'm 5ft 2 in). The second had a hole on the skirt. It looked like it was caught somewhere and could not be be sewn back without being noticeable.

I emailed your company and asked for return/refund instructions. First response came and asked for pictures. I sent dutifully. Second email asked again the same questions - if the dress that a hole in it was a particular style.

I had already sent pictures twice, specific style numbers and even a copy of my invoice with pictures also. I was also told return shipping fees is [quote] going to be very high [unquote].

So you are giving me the impression that you are quick to accept my money but when there is a problem, you 'evade' and delay time with your roundabout questions.

This is highly annoying!

Date of experience: July 15, 2014

Thumbnail of user aaronl22
Aaron l.

Dear ivy N.
This is tbdress service on sitejabber. I am so sorry for the problem you have met, i have already communicated with my sales manager and she will send e-mail to you asap to solve your problems. But one thing for sure is tbdress has been doing online business for years with no scam, no spam, and our return and refund policy would be valid forever. Sincerely apologize for your unhappiness with this purchase. Tbdress has been paying more and more attention on consumers' feedback. Hopefully tbdress would be your better service in possible future.
Tbdress service

Thumbnail of user suchenb
GB
3 reviews
0 helpful votes
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December 18th, 2016
Verified purchase

As soon as I saw this dress on tbDress website, I knew it would be a perfect piece of clothing for me, like many others that I fell in love with on tbDress website. You can see my instinct was right about this dress from the 2 photos I am attaching herewith. Even though I was not wearing my glamorous make-up and was just trying it out upon receiving it from the courier, only a quick selfie, you know how happy I was while enjoying trying it!

Service
Value
Shipping
Quality

Date of experience: December 16, 2016

Thumbnail of user alexandram10
New York
2 reviews
2 helpful votes
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December 14th, 2014

This is the worst website ever and it is a scam. I ordered boots and wasn't happy with them as the sizing was way off. When I tried to reach customer service to return them, they kept pushing me to keep the boots. When I insisted that I wanted a refund, they asked for pictures and what not and stopped returning my emails. I was finally informed that I would get the refund, for only half of what I paid. In the long run, I spent more money on buying, and sending back my order than the crappy shoes were even worth. This was an ongoing process that lasted for over a month. NEVER AGAIN!

Tip for consumers:
Do not trust this website

Date of experience: December 14, 2014

Thumbnail of user aaronl22
Aaron l.

Dear customer,
I'm sorry that you had an unpleasant shopping experience on our website. Could you please tell me your order number, we will contact you with your order number and solve your problems as soon as possible.
Thanks for your review!

Best regards!

Thumbnail of user marya2119
California
1 review
2 helpful votes
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December 30th, 2020

After confirming the order by them, it wasn't shipped 40 days, after that i was told this item is out of stock now, you can order new item, I asked for refund, they said: we don't refund you the total amount and it will be partially or you can change the order.
I trusted them and ordered new one, the price was $6.00 over the old order. Although they had told me you will receive 10% discount, they did not give any discount and charged me full price. New items arrived; it was the worst dress I've ever bought. I started returning process. They did not help at all as expected.
Instead they did insist on giving me $10 off to keep the dress, I accepted, but they never reverse the $10.00.
Very dishonest business. They refused to cancel my order after not being able to ship, no refund, no discount that mentioned, not $10.00.
Don't trust this site. They are bunch of crooks.

Service
Value

Date of experience: December 30, 2020

Thumbnail of user dalias5
Egypt
1 review
0 helpful votes
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December 5th, 2015
Verified purchase

I had ordered the Lace Sunshade last month for my wedding photos and it is truly wonderful! The material is excellent and it looks exactly like the photo, available in different colors which gave me the chance to choose the color I wanted. I recommend it if you are looking for a special photo session for your wedding :)

Date of experience: December 2, 2015

Thumbnail of user daniellej5
GB
1 review
0 helpful votes
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April 27th, 2015

My friends and I were hosting an out of town party for 3 of our friends who are getting married within weeks from now. We wanted lots of goodies but without spending a ton of money, we wanted more money for our trip. The dresses we got here saved a tone of cash first of all. They were great.

Date of experience: April 24, 2015

Thumbnail of user nydial
California
2 reviews
3 helpful votes
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December 3rd, 2014
Verified purchase

This is one of the stores where I buy most of my clothes from. Because I find them to be good quality and the cheapest price.

They've got such a wide selection I find myself going through the whole site when I really get into it and it's time to do clothes shopping.

They're always trendier than most websites, and up to date.

There was a time when I picked a size of a shirt, and it did not fit me, but they have a quick and easy to follow return policy and I got a full refund at the end of it. I ended up buying another shirt to make up for the other one, and it was perfect.

This is a pretty legit website I have to say, they have the cutest clothing.

Date of experience: December 3, 2014

Thumbnail of user tangulau
New York
1 review
1 helpful vote
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March 10th, 2014

This site is horrible. Two months has gone by and no dress and no response. No response to my emails at all and the chat line is a joke. Order number is *******.my wedding is in a week. They did get my money as soon as I placed order. I wish someone would contact me. Don't buy anything from this site!

Date of experience: March 10, 2014

Thumbnail of user aaronl22
Aaron l.

Hello dear tangula u.
This is tbdress service. I have checked your order number, please take attention that order number on tbdress is a unit of 6 digits, would you please offer me correct order number so that I could check out your order details.

I am so sorry to let you down. Hope I could do something to make it up. sns@tbdress.com is my service mail for you
Best regards
Tbdress

Thumbnail of user tobeyj
RU
1 review
0 helpful votes
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August 19th, 2014
Verified purchase

The dress arrived very promptly. I would recommend going a size bigger than your usual pant waist. Where the dresses are made, are made a size smaller. I did receive complements and everyone loved the dress. Great material. The dress does come in a small box. They do it for shipping cost. I just had it steamed and it looked amazing!

Date of experience: August 19, 2014

Thumbnail of user jeannek2
Saudi Arabia
2 reviews
4 helpful votes
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December 15th, 2014

Always I try to get great service with my budget and his was happened when I bought a wedding dress from this guys, they gave my desirable dress within my budget. Actually the price of dress was so much reasonable compare than other store and staff of this store are very much friendly. I would highly recommended this store for everyone!

Date of experience: February 5, 2013

Thumbnail of user brendab17
Ohio
1 review
1 helpful vote
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March 28th, 2014

I ordered a bridesmaid dress on 2/28/2014. According to the website, they say they are ready in 18-21 days. I have emailed several times this week, and no one has responded to my emails! The wedding is the first weekend in May, and I will be leaving town for business this weekend and won't be back until the last week of April. I'm am SOOOO frustrated and worried that I won't have time to get dress altered, or it will be poorly put together. The bride is FRANTIC! I will be relating this horrible experience to all of my friends on facebook and twitter!
Brenda B.

Date of experience: March 28, 2014

Thumbnail of user imrana40
Pakistan
1 review
1 helpful vote
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October 13th, 2018

Great service! I was bit afraid of online shipping but i was wrong. I ordered "Long Sleeve Slit Women's Maxi Dress" very comfortable. Not see-through at all. I'll be ordering more. I got this as a gift for my daughter and she loved that very much and commented as excellent gift. She loved the height, waist and length and the tummy control. So comfortable and great length! I seriously need to order more and I will buy again...

Date of experience: October 9, 2018

Thumbnail of user ancat
New Jersey
1 review
10 helpful votes
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May 31st, 2017

I needed to return 2 of the 3 dresses I purchased with them. I tried to call multiple times since there were no clear instructions for returns. They ARE actually in China and you have to pay international fees to call. The time zone is so different, it's very hard to even coordinate to call and when you do they don't answer. I managed to chat with somebody online to find out that I will get reimbursed only 50% on the returns. This is not spelled out anywhere on their site. There was no supervisor to talk to. They tried to discourage me as much as possible to return and they made it very difficult, I had to write multiple e-mails to just get a return address. The only dress I kept, the zipper was broken, I had to replace, they refused to cover expenses. They are EXTREMELY unprofessional and cheap and misleading. It took forever to get the 50% refund. DO NOT trust them!

Date of experience: May 29, 2017

Thumbnail of user aaronl22
Aaron l.

Dear customer,
Thanks for sharing your shopping experience here and so sorry for your inconvenience. But could you please send us your correct id so that we can help you as quick as possible?
Thank you.
Tbdress

Thumbnail of user tulinh
Tennessee
1 review
11 helpful votes
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April 1st, 2016
Verified purchase

I ordered on March 2nd. I am STILL waiting for my items. Items are still posted a month after they told me it was out of stock and made me choose another! The worst company I have ever worked with. There is a FB group where people speak about all of the issues they have had!

Service
Value
Shipping
Returns

Date of experience: March 29, 2016

Thumbnail of user aaronl22
Aaron l.

Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me the ID so that we can solve your problem as soon as possible?
I’m looking forward to your reply, thank you very much!

Best regards,
TBdress Team

Thumbnail of user sues38
Australia
1 review
3 helpful votes
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June 29th, 2014

Stay away - look at all the good comments here - the shout out PHONY testimonials. Look at the poor English, obviously written by TB dress themselves.
Do yourself a big favour, save your money and shop elsewhere.

Date of experience: June 29, 2014

Thumbnail of user aaronl22
Aaron l.

Dear Sue S.
This is tbdress service. Thanks for your shopping with tbdress, which has been honestly doing business online for years. I am wondering what had happened to you? Please let me know your order number, this is my personal service mail address: sns@tbdress.com or you may contact tbdress customer service here: by calling +86-29-68532816
VIP line: +86-10-56234566 or Email: Customer Service Dep. service@tbdress.com.

On behalf of tbdress, I apologize for not meeting your demand. Hopefully tbdress service team could get your complaint resolved at your satisfaction.

Tbdress service

Thumbnail of user carols100
Michigan
1 review
17 helpful votes
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September 17th, 2015

I made the mistake of ordering from this company- over a month later I received what was supposed to be my dress. The sleeves and neckline were wrong, the dress was much shorter than advertised, the embroidery was the wrong color and entirely different than pictured. Also it was see through! It is poor quality and I sent many emails to the company only to be ignored. I think all of their positive reviews are fake!

Date of experience: September 14, 2015

Thumbnail of user aaronl22
Aaron l.

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

Thumbnail of user susanw63
Peru
1 review
0 helpful votes
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May 9th, 2015

I was a little hesitant to try a new bra, but really wanted something supportive that would minimize my bust. When I first opened it I thought no way would this stretchy fabric hold me in, but it does and its super comfortable and supportive! The straps are fully adjustable, not half way like a lot of bras, which I love. Everyone noticed that I looked smaller and I feel great in it. I wear a 40DD and it fit perfectly. The stretchy cups make the bra fit better if its a little too small but I found it very true to size with other tbdress bras, which I usually wear.

Date of experience: May 6, 2015

Thumbnail of user jamesv22
Texas
1 review
1 helpful vote
  • Send Message
January 11th, 2014

DON'T SHOP HERE! SCAM!
If you decide you need to return an item FORGET it. You will get a run around that is extremely frustrating. If an item is too small they want you to take a picture with the item on and place a tape measure to show its size. This is simply ridiculous for an item purchased online. Then they will ignore any further correspondence for a long time and then come up with something else you need to do. I have been trying to return a product now for two months. Still getting the run-around.
These items are not made in sizes comparible to US sizes. They are at least one size smaller to include shoes. The shoe

Date of experience: January 11, 2014

Thumbnail of user aaronl22
Aaron l.

Hey dear.
Would you please let me know your order number by my mail box :sns@tbdress.com? I have referred your refund request to tbdress sales department already once again, Would you please reach tbdress customer service here: by calling +86-29-68532816
VIP line: +86-10-56234566 or Email: Customer Service Dep. service@tbdress.com.

On behalf of tbdress, I apologize for not meeting your demand. Hopefully tbdress service team could get your complaint resolved at your satisfaction.

Kinds and regards
Tbdress service team

Thumbnail of user evelynb13
Missouri
1 review
1 helpful vote
  • Send Message
February 27th, 2016
Verified purchase

I instantly saw an add for a dress that is similar to what I've been looking endlessly for, online. Once I was at the website, I saw another dress to my liking. This all happened within less than a 5 minute time span. "SpeedRacer fast", as my boys would say!

Date of experience: February 23, 2016

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About the business

About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

How do I know I can trust these reviews about TBdress?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
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