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    TBdress

TBdress

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Overview

TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

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How would you rate TBdress?
Top Positive Review

“Amazing Products”

R K.
10/5/15

Just received a wonderful dress ordered recently... It's really so beautifully made... The colour, fabric, quality, size - everything is so perfect for this year's lovely Christmas! Thank you very much, TBDress!^_^

Date of experience: 6/17/15
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Top Critical Review

“Disappointed- package not received-”

Charles B.
3/25/23

I watched tracking proceed normally ending with "delivered" and "package in place." Where this item was delivered and in what place is a mystery. Customer service is unresponsive to inquiry. Lesson learned…

Date of experience: 3/25/23
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Reviews (7,352)

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Reviews that mention popular keywords

customer service (559) wedding dress (203) shopping experience (169) return policy (53) order number (45) web site (40) return address (23) phone number (26)
Thumbnail of user pritiv
California
1 review
3 helpful votes
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December 12th, 2015

Hi I have ordered my item from TB Dress and its been three week still on status is showing me preparing. I don't understand what's going on because I tried to call on customer service but no one responding I also tried to send them email but still no one responding. What should I do now.

Date of experience: December 9, 2015

Thumbnail of user aaronl22
Aaron l.

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

Thumbnail of user debbieg254
Canada
3 reviews
5 helpful votes
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March 18th, 2020

I ordered a sweater. Didn't receive a confirmation. Now they claim that they can't find the order, but they sure took the money from my credit card pretty quick. Payment came out Jan 13th, still no sweater but 10 emails back and forth with them stating that they can't find the order. Just give me my money back then!

Date of experience: March 18, 2020

Thumbnail of user mdb4
Michigan
1 review
0 helpful votes
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November 25th, 2015
Verified purchase

I got a men's outerwear (coat) as a gift from my friend who bought it from TBdress. I loved it. It is comfortable, very stylist and when I heard about it's price I was shocked, that such a great item in such a low price. So I am here to shop some products for myself and for Christmas gift.

Date of experience: November 21, 2015

Thumbnail of user isabela10
Canada
1 review
4 helpful votes
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December 11th, 2015

The dress that I purchased was not sized correctly. I immediately tried to contact TBDress by using the phone number provided. The number did not work.
I sent several emails, explaining the situation. I keep on getting stonewalled and getting asked for pictures of the issue. The website promises a full refund, however when I tried to return the dress on my own, the instructions are too vague on the website, the cost to return it, is almost the same as the cost of the dress. I have asked repeatedly for my refund and for TBDress to arrange for a pick up at no cost to me but I continually get evasive answers. I have even been told to keep the dress. I will never again purchase anything from TBDress.

Date of experience: December 8, 2015

Thumbnail of user aaronl22
Aaron l.

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

Thumbnail of user mieshao
North Carolina
1 review
1 helpful vote
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April 14th, 2014

CAUTION! Please do not waste your time or your money! Its almost been two months that I have waited on a dress that needed NO special alterations! These people will not communicate with me at all! I want my money back but I can't even get the dress so I know I won't get any money back! STAY AWAY!

Date of experience: April 14, 2014

Thumbnail of user aaronl22
Aaron l.

Hello dear,
This is tbdress service on sitejabber. Could you please let me know your order number so that I could look into your order.
Looking forward to your order number ASAP.
Kinds
Tbdress service

Thumbnail of user vernat
Malta
1 review
0 helpful votes
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August 19th, 2014
Verified purchase

Ordered my 2 flowergirl dresses here and then just two weeks later I read reviews on this website about them. I was horrified and so upset that I did not read the reviews before I had purchased. Well, they just came in, and I am absolutely amazed! First, the dresses came perfectly wrapped and exactly what I had ordered. They were much higher quality than I had expected coming from China and the colors match my wedding colors perfectly! Thank you so much for making my flowergirls beautiful and offering such a great price on dresses.

Date of experience: August 19, 2014

Thumbnail of user girishs
India
2 reviews
0 helpful votes
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October 18th, 2013

Buying any product from online store is not my choice as I had some bad experiences from various stores. However, my friend referred me to visit the Tbdress online portal for buying trendy dresses for my wife. I was surprised by seeing that company is providing good discount on latest products. I thought that is another cheat from online stores, but that was big surprise for me. I ordered long Bridesmaid dress for our coming anniversary. I also selected the Laciness dress for my daughter and believe me I was surprised with the quality and the prices that Tbdress is providing to their customers. That changed my mind and now I am the regular online customer for this portal. Thanks to Tbdress again.

Date of experience: October 18, 2013

Thumbnail of user nancyt31
Germany
1 review
0 helpful votes
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May 9th, 2015

The dress is awesome it LOOKS great, just what I was hoping for my wedding. The construction to shape the bodice is really great for support and the lace-up back makes it almost impossible to not get a perfect fit. The only small issue I have is the straps are too short, but I'll make it work by adding some length to the back of them - and it shouldn't be an issue if you don't wear the straps. Shipping was super fast, I'm glad I went with Tbdress, They were very responsive and helpful.

Date of experience: May 6, 2015

Thumbnail of user alices54
GB
1 review
5 helpful votes
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August 18th, 2015

When I placed my order, i was expecting to get the exact quality I saw on the website. The delivery was late and the clothes and bag was certainly not what I ordered. I was sent the wrong size, the bag was poor quality I just dumped them in the bin where they belong.

Tip for consumers:
Do not wast your money buying. The products are poor quality.

Service
Value
Shipping
Returns
Quality

Date of experience: August 15, 2015

Thumbnail of user aaronl22
Aaron l.

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

Thumbnail of user charlies67
California
1 review
0 helpful votes
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May 29th, 2017

TBDress has a lot of good options to offer in womens' clothes, shoes, and accessories. From blazers to bodysuits, swimwear, lingerie, and everything in between--they truly have it all! And a great prices, too!

Date of experience: May 27, 2017

Thumbnail of user odelettel1
Germany
1 review
1 helpful vote
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July 7th, 2014

I've ordered on the tbdress website many times and I haven't had many problem. They're shipping is pretty fast too. I ordered on 20th of june and it came 7 days later! They're packaging is really good. Everything is well packed and when you order jewelry they put it in a separate bag so it wouldn't get damaged and they wrap everything with tissue.

Date of experience: July 7, 2014

Thumbnail of user breannaw
Iowa
1 review
3 helpful votes
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September 18th, 2013

Worst customer service ever. I custom ordered my dress and when it came it was nothing like what was shown or what I asked for. When I tried to talk to them about this they we not understanding and said that it was my fault, even though they did not make it like I requested. Also, the quality of fabic is much cheaper than they show on the website. My dress cost me $229, but with alteration the total has gone up to almost $900. The horrible quality and customer service aren't worth the "good" price.

Date of experience: September 18, 2013

Thumbnail of user bblythec1
Japan
1 review
0 helpful votes
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December 16th, 2014
Verified purchase

I was so pleased with the quality when I recieved my dress from TBdress! The processing and delivery time was quicker than I expected as well. I will be recommending you guys a lot! Thank you for coming through for me when I needed a miracle to happen.

Date of experience: December 16, 2014

Thumbnail of user centhiaw
Texas
3 reviews
35 helpful votes
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June 27th, 2015
Verified purchase

I ordered a really cute Leopard print dress and what I got was way more beautiful than I imagined. Loved the material and the lining was perfect. It fit like it was made just for me. And the shipping didnt take forever either. I highly recommend this company

Date of experience: June 24, 2015

Thumbnail of user margarets104
Georgia
1 review
0 helpful votes
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May 6th, 2017

I am glad I finally placed my order. Your website has some beautiful shoes! I love feminine clothes and shoes and I will refer other people to your website I tried to place an order yesterday but I finally placed my order today.

Date of experience: May 4, 2017

Thumbnail of user rahulb7
India
1 review
0 helpful votes
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November 23rd, 2015
Verified purchase

I am a first time user for the website and was very much happy with the user friendly easy to operate website, easy order placing and quick delivery options. The collection on the website is awesome and is worth purchasing.

I bought Solid Color Buttons Decorated Men's Jacket

Item Code: *******

Date of experience: November 20, 2015

Thumbnail of user brittan373
Canada
1 review
2 helpful votes
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December 13th, 2015

They see a bad review and throw up multiple "good" reviews all on the same day. My shipping was suppose to only take a week, and it's been over 1 month (still haven't received it). No one emails you back regarding concerns. HORRIBLE DO NOT BUY!

Date of experience: December 10, 2015

Thumbnail of user aaronl22
Aaron l.

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

Thumbnail of user amandai2
Tennessee
1 review
0 helpful votes
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July 13th, 2015
Verified purchase

I clicked on a link for TB dress that I saw on Facebook and was amazed at all of the beautiful items. Price and size selection are excellent as well as customer service. For online shopping, I highly recommend shopping TB dress!

Date of experience: July 10, 2015

Thumbnail of user evelynu1
California
1 review
0 helpful votes
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July 29th, 2015
Verified purchase

Everyone who saw me wear my dress has all praises for the material and quality and it futs me perfectly. The timing of delivery was awesome. I always love to order from TB Dress. It has never failed my expectations.

Date of experience: July 26, 2015

Thumbnail of user tiffanyb11
Florida
1 review
1 helpful vote
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May 9th, 2013

I ordered a dress about 2 weeks ago, I have not been able to contact the company about the status of my order. When you dial the number it just keeps rining then you get a voicmeail, the chat link always says we are busy and gives a link to the website. This would be my last time ordering

Date of experience: May 9, 2013

Thumbnail of user juliay2
Pennsylvania
1 review
4 helpful votes
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December 20th, 2015

I ordered a dress back in November. The delivery date was supposed to be December 8, but I never received it. After much emailing and trying to get replies I only received a $10 refund because the dress "accidentally shipped" even though it still didn't arrive. I was even told before that I wouldn't get a refund until I changed my previous review about them and made it a positive one, which would require me to lie. I then contacted Better Business Bureau, which is then only when I received a dress. I received a dress, not the dress I ordered. It doesn't look like the one that was advertised on the website. I write this review not to complain, but to let others know not to waist their time with this site, for I know I am not the only person who has had major issues dealing with them.

Date of experience: December 17, 2015

Thumbnail of user aaronl22
Aaron l.

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

Thumbnail of user corneyb
South Africa
1 review
0 helpful votes
  • Send Message
November 27th, 2016
Verified purchase

Got my boots in time for my party! They are beautiful and what I saw on the web is what I got. Amanda assist me with my order, always emailed me back - no problem.

So Happy - thx Amanda
(South Africa)

Date of experience: November 25, 2016

Thumbnail of user hudaa8
Virginia
1 review
0 helpful votes
  • Send Message
December 20th, 2016
Verified purchase

I bought this dress from TBdress. I wore this dress at a party for a friend and it was a nice compliment to the dress of color and quality of the cloth used and the cutting and sewing.
I would advise buying the dress and shopping from the site.

Date of experience: December 18, 2016

Thumbnail of user angelab88
Arizona
1 review
0 helpful votes
  • Send Message
November 2nd, 2015
Verified purchase

I had a very nice shopping experience with TBdress, I found the cutest dress, in my size, (which hardly ever happens!) in an advertisement right on my facebook page. I clicked the link and got the dress with no hassles at all. I also found a few others I would like. I really wish this site had a wishlist section like amazon does so I could have saved the other dresses for future purchase. The only other thing was that I wish this site had it's own payment gateway, you have to go through paypal to checkout. But they have really great dresses, and the sizes are pretty accurate to what they post in the measurements. Do be sure to check those because if you just go by US sizes you will not fit into dress... I am a size 14 US and I had to order a 2X because their sizes tend to run small.

Date of experience: October 30, 2015

Thumbnail of user vickieg14
Texas
1 review
1 helpful vote
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March 24th, 2018

I would like a return address that is in the USA in order to exchange items. The lack of this information to the públic is cert frustrating and even cause consumers to avoid ordering from your company.

Date of experience: March 22, 2018

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About the business

About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

How do I know I can trust these reviews about TBdress?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
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