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TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
Just received a wonderful dress ordered recently... It's really so beautifully made... The colour, fabric, quality, size - everything is so perfect for this year's lovely Christmas! Thank you very much, TBDress!^_^
I watched tracking proceed normally ending with "delivered" and "package in place." Where this item was delivered and in what place is a mystery. Customer service is unresponsive to inquiry. Lesson learned…
I made a purchase on November 4th. Item was paid in full. On Nov. 10th I sent them a message asking if they knew the ship date yet. I was told within 5-9 days. Nov. 15th rolls around still no word. I sent another message and was told they looked into it and would send me an email once it shipped. Today is Nov. 19th and I've yet to receive information that item has shipped. So its been exactly 14 days now not including the day I actually ordered my dress and I have yet to see anything in regards to my dress. I bought this dress to wear for a function it looks beautiful. The sad part is It wont be here in time now to wear. Is this how you do business? At what point do you cancel your order?
Date of experience: November 18, 2015
The dress is wonderful, i fell in love. The qualitiy is absolutely high.
I ordered custom size and it fits perfect. I ordered with express shipping and have it 15 days later after i ordered it cant be faster (germany).
Super work TBdress team, big lovely thank at all dressmasters who work on my dress. Its so beautiful. I will definitely order from you again.
Lovely greets Derya
Date of experience: November 26, 2014
It's actually ZERO STARS, but i had to pick something to submit my experience! I wish i would have read the reviews here before i purchased my jacket. The jacket i received was not the same as the one advertised, the color was different and the length was shorter. I followed their return policy (email them a pic of what you received - i sent them a pic of what i received with a side by side view of what they advertised). Their response was to offer me $5 back and a discount on a future order! Are you kidding me?! There will be NO future orders from this company! Be warned, do NOT order from them. They offer a return policy that they don't adhere to. SCAM SCAM SCAM!
Date of experience: January 15, 2014
Dear valery h.
Thnks for shopping with tbdress. I am so SORRY hear your shopping experience. Could you please let me know your order number so that I could know your situation. Or I would like to direct you to tbdress sales department: by calling +86-29-68532816
VIP line: +86-10-56234566 or Email: Customer Service Dep. service@tbdress.com.
On behalf of tbdress, I apologize for not meeting your demand. Hopefully tbdress service team could get your complaint resolved at your satisfaction.
Kinds and regards
Tbdress service team
SO MANY things wrong with this site! I ordered a winter coat on this site but not know my coat would be coming from China so it took about 3 weeks to receive in the mail. I was a little worried because I got absolutely no confirmation email after I made the order. The website led me to a BLANK page when I tried to track my order. Customer service was slow and I received no response when I emailed them the FIRST time. Once I finally got my coat, I ordered a medium and the arms were at least 10 inches too short and I could barely button it up. Now I am not a big person so clearly the sizing isn't correct. When I contacted the website to find a way to return the coat, they told me because I received the size I ordered, I would not be able to return the coat. Now I am stuck with a $50 coat that I will never be able to wear. I do not recommend this website to anyone.
Tip for consumers:
Do not order from this site!!
Date of experience: September 24, 2014
Dear Kristen,
This is tbdress service on sitejabber. I am so sorry to hear your complaint like that. Please trust me that our return policy is forever valid: http://www.tbdress.com/help/Returns-Refund-Dispute-15/.
Please give me your order number so that i can chek the details for you.
sns@tbdress.com is my service mail for you.
Looking forward to your order number.
Regards,
Tbdress service
I would like to return some items I ordered cos it's absolutelly poorly quality, they look different like on picture on your site, they are short not size like supposed to be and everywhere are fibres which shouldn't be. Another thing annoying me is that items don't have tags with informatinons like size, material and many others. By the law they should have. So u break law and I will contact my lawyer about it if I can do anything about it if u not return me money back. Thanks Anna
Date of experience: January 18, 2014
Dear Helena M.
Thnks for shopping with tbdress which is honetly doing business for years, although there are many disadvantages for us to improve. Tbdress is trying to be doing better and better. Be sure to take correct size for your measurement, you may confirm your specific sizes through tbdress customer service here: y calling +86-29-68532816
VIP line: +86-10-56234566 or Email: Customer Service Dep. service@tbdress.com.
On behalf of tbdress, I apologize for not meeting your demand. Hopefully tbdress service team could get your complaint resolved at your satisfaction.
You may personally contact me: sns@tbdress.com
Kinds and regards
Tbdress service team
Its a very nice exoerience and the products are amaising. So for that i invite you dear reader to visit this website and take advantage of these wonderful products and attractive prices. In addition you can also take advantage of significant discounts.so dont hesitate to have this experience.
Date of experience: January 17, 2017
It sucks, dont shop from here... i ordered two things a jacket and i got a xl to play it safe and it wont even fit my daughter its like a small.
I also bought a dress i ordered it lg and it wont even fit my friends 10 yr old who is short and 75 lbs. the top would fit but the skirt was attached and went up to belly.
DONT WASTE YOUR MONEY
Date of experience: January 3, 2014
Dear Stacey l.
Thnks for shopping with tbdress. I am after sale [prepresentative from tbdress, This is my mail: sns@tbdress.com. Would you please let me know your experience with tbdress so that I could make something for you. For your current issues, please i'd also like to direct you to contact tbdress sales department by calling +86-29-68532816
VIP line: +86-10-56234566 or Email: Customer Service Dep. service@tbdress.com.
Kinds and regards
Tbdress service team
I am overwhelmed by the quality of the cloth (Split Polka Dot Women's Day) that I bought for my wife. Worth the money for this lovely garment. I am happy with the service, delivery and prompt response from customer service department. I woild love to shop again from TBdreass.com
My Order no.: *******
Date of experience: July 7, 2015
On January 19 I placed an order with your company for a wedding dress. With shipping it was around $150. It has been one month and on the "order detail" section of my account there has been NO updates since the date I placed the order. I have emailed and sent messages at LEAST 7 or 8 times in the past month asking about my order. I have only received messages back stating "don't worry" and "we will finish up in a few days." I have asked EVERY TIME when I can expect my dress to be finished, when I can expect it to ship, and when I can expect to receive it. I also explained that I need it no later than February 22, this Saturday. I am extremely dissatisfied with the lack of service with your company. I need to know IMMEDIATELY the status of my order. I have been polite and now I'm angry. I didn't spend $150 to not receive my order or hear anything about it.
Please contact me. My order number is: *******
Date of experience: February 19, 2014
Hey dear Paige P.
I am giving your order number to tbdress sales person, who would reach you today later for your order status. I apologize for inefficiency of responses.
Kinds
Tbdress service
Ordered a dress for my sisters bday 4weeks ago n have yet to get it. Hoping that it gets here for Christmas but from the looks at it probably wont, I sent a message to customer support n they told me that it could take up to 15days well guess what it has been well over 15days not happy at all. If ordering from the united states be very careful.
Date of experience: December 17, 2014
I’m so sorry that you had an unpleasant shopping experience on our website, but could you give me your order number so that i can check your order status and try hard to solve your problem as soon as possible! May you have a nice day!
Thanks for your review!
Best regards!
I ordered a jacket online in Jan 2020 and after 3 weeks was told it would be delivered in a week after 6 weeks I was refused delivery information and refused a refund as the parcel was in the post, after 6 months of trying to get a refund and being refused the parcel was delivered but the jacket was cheap and not the one I purchased in quality and it didn't match the picture on more than a few details.
In short they rob you with a smile and catch you in the lies they tell Im out the money and have waited 6 months for a cheap nasty jacket I wouldn't give away...
Date of experience: July 22, 2020
Order NO. *******
Time for placing the order: 04-23-2015 05:07:50 Time for payment: 04-23-2015 05:11:58 so why do I still not have my items? Expedited delivery also! I'm glad I paid by pay pal if the dresses don't arrive by the 10th I'll not be needing them!
Date of experience: May 1, 2015
Dear customer,
Thanks you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
I am so sorry to hear that you had an unpleasant experience with us, our sale representatives will contact with you as soon as possible! Or you could send emails to service@tbdress.com or call +86 29 82016886 and contact with them in order to solve your problem. Thank you for your cooperation!
I am very weary if choosing things from online because in the past I ordered something flag looked great on the picture but when it arrived it was nothing like the picture and had to end up sending it back but when I saw this costume online it looked perfect so took the chance and went through with the order and when they arrived I was over the moon to see it was the exact one on the picture the quality of he material was perfect I was thrilled. It was simple to order, I received within a few days and it was perfect for my tinkerbell party th little girls thought I was the real tinkerbell says It all really! One thing I did have to secure the wings on as the velcro was the strong enough that's all.
Date of experience: August 5, 2014
Beginning of February, I ordered a coat with TBDress. I also received an email from Paypal with proof of payment. When I logged in on tbdress.com, I did it through Facebook. So far so good. When I looked at my orders, it said that payment had been received and the other thing it said was something like the order had forwarded to the shipping department or something like that. Today I was wondering about the status of my order since it is already the 7th day and I tried to log in to their website but login through Facebook doesn't work. So I tried another browser (started with FF, then Chrome, Opera and even IE) but all nothing. Do they have some kind or error or is there a script in their code that blocks an IP address after a given number of days? Should I open a dispute with Paypall, to try and get my money back or is there actually a living soul that has ordered something with TBdress and also received that object?@Aaron, I don't know how to reply but my order number is *******
Date of experience: February 11, 2014
Dear Roosmarijn A.
This is tbdress after-sale service, would you please let me know your order number so that I could check your order status ASAP.
To be honest with you, for whether and holiday reasons, customers packages might get delayed. On behalf of tbdress, I apologize for what caused to you. And I am wishing to make something up for this situation, hopefully you could give us an opportunity to make up to make it right.
Give me you order number my message please for sure.
Sincerely and kinds
Tbdress service
I love it. It came before the date they had said. Fits perfectly, I was scare since I read all the other reviews and was planning to cancel it. Thank God I didn't. I just love it and for thw prize, it even better. Can't be any happier!
Date of experience: August 23, 2015
This is an amazing store, with beautiful items!
They have a lot of offer and an amazing prices.
I got a pair of boots that fit perfectly, and some stunning earings!
The shippment was fast and very well packed!
Date of experience: December 1, 2014
I Brought a beautiful dress along with a petticoat from TBdress as i felt it needed the extra poof.
I had my wedding day on the 23rd September 2014 and I can honestly say I was so nervous about getting this dress. But when I opened it up and tried it on for the first time I was blown away with how beautifully it was made. I got it made to my measurements I gave and it was perfect!
Delivery was so quick!
Date of experience: December 16, 2014
This is my first online order experience, must say it is very easy to navigate the site and is very easy to place and order. I only have one question, why does it take so long for this stuff to be shipped out? I mean it just goin from LA to South East Texas, it should not take that long to ship From point A to point B.
Date of experience: March 13, 2017
After much debating, I have finally decided to purchase the dress for my party. I ordered the dress on July 5th 2014, and I received the dress on July 24th - though I did pay for express shipping, it still came much quicker than expected. I ordered the dress in the colour that is shown in the picture, and it was exactly the colour I wanted. And everything fit perfectly except for the chest. But, my mother hemmed it, so it was done it time. The rhinestone belt detailing is very well done and beautiful looking. The dress is also very good quality, and I stood out a lot that night. I would definitely recommend this dress, and I would surely buy from TBDRESS again.
Date of experience: July 26, 2014
I bought a wedding gown and some accessories on TBdress.com. After I placed my order it did not give me a confirmation number so i started to research this site becuase I thought i was being scammed. Then i came across this site and though "oh S*#t. I emailed them and it took 4 days for them to get back to me to confirm my order. But after all i received my gown and beautiful accessories. It was just what i wanted and for a great bargain. Any question i asked them they replied back to me. Take a chance at this site its not bad I love my wedding dress.
Date of experience: June 25, 2013
Shopping online is easy in tbdress. I purchased one here. I received it not so long. The design that you can see online is the design that i saw also when i unbox the item. I will surely order more here at tbdress. Reliable store, i endorse it to you.
Date of experience: September 8, 2014
Internet rip off. DO NOT BUY FROM THIS SITE! Fake 5 star reviews being written! The size will be wrong, won't fit you, and they WILL NOT REFUND. Your purchase! Stay away! Buyer beware! Nothing but a bunch if crooked Chinks!
Tip for consumers:
Beware!!!! False Internet site!!!
Date of experience: September 28, 2014
Dear my friend
Please bewear of your own words. If you belive we are cheating, please kindly show off your evidence about how we do this.
And also please trust me that our return policy is forever valid: http://www.tbdress.com/help/Returns-Refund-Dispute-15/.
Please give me your order number so that i can chek the details for you.
sns@tbdress.com is my service mail for you.
Looking forward to your order number.
Regards,
Tbdress service
Odered a wedding dress febuary 8 th. Looked up status said still preparing. When I call all I get is some recording. The dress I ordered does not take this long to make. I found basically the same dress at sears for alot less!
Date of experience: March 6, 2015
I ordered my dress on the 20th of june. I am impressed with the nice and awesome black color dress, which makes me sexy. This dress is slim which is perfectly fit to my body and makes me comfortable. The light color dress is easy to wear and I prefer this dress for all the events. One more thing is tbdress service is pretty nice, i would be shop here again.
Date of experience: July 2, 2014
I got a red empire waist blouse to wear on a red dress up day at work. With it being worn at work I did wear a cami underneath because it likes to shift. I wore this out for a date with the hubby and didn't wear anything still showed moderate cleavage (no complaints). I wore it to my son's birthday party with a cami underneath and got lots of compliments.
Date of experience: May 6, 2015
About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
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Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!
Best regards!
TBdress team