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    TBdress

TBdress

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TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

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Reviews (7,352)

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customer service (559) wedding dress (203) shopping experience (169) return policy (53) order number (45) web site (40) return address (23) phone number (26)
Thumbnail of user aprill31
Virginia
1 review
0 helpful votes
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February 4th, 2017
Verified purchase

The Pure Color Turtleneck Long Sleeve Women's Sweater Dress is very comfy the material feels like a Snuggie blanket. Although, I would have liked more of a side droop like the advertisement picture. Other than that, I love it!

Date of experience: February 2, 2017

Thumbnail of user bethr9
Texas
1 review
0 helpful votes
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September 27th, 2013

I was very satisfied with the dresses that I received. They looked just as the picture on the site. My order was late according to TBDRESS custom making and delivery timing but I ordered supper early to test TBDRESS out. They passed my test so I ordered my flower girls dresses and Mother Of the Bride Dress from them as well. Still awaiting those items. Will update when I receive them

Date of experience: September 27, 2013

Thumbnail of user negarn
New Jersey
1 review
2 helpful votes
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July 23rd, 2019

This is the most terrible online shopping experience I had in my entire life! They put bunch of bull$#*!s that they easily accept the return so you can go ahead and buy their product and when you want to return they want you to contact them first so they can give you an address to return. They will not provide you any address and they simply do not accept your return for different reasons. However in their website they stated you can return the item within 7 days regardless!

Their customer service sucks. Their communication through email is horrible! DO NOT BUY anything from this website!

ALSO, I just open this website to start a review and the attachment came on! They PAY people to put positive review for them. THIS IS NOT ACCEPTABLE! SHAME on You TBDRESS. Close that $#*!ty business and go home!

Date of experience: July 23, 2019

Thumbnail of user cindyb70
California
1 review
0 helpful votes
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January 1st, 2016
Verified purchase

I was afraid to order, because I have always heard that Asian sizes are smaller than American sizes. However, the clothes from TBdtess are true to size. However, if you are a size 6, then I suggest that you order a medium in the coats. Also, another thing to consider are sizes of the sweatshirts. The sweatshirts run small. I ordered some sweatshirts, but I gave them to my daughter, because I couldn't get it over my head. On the positive side, my daughter loved the sweatshirts, and told me that they were comfy. Also, the orders arrived on time.

Date of experience: December 29, 2015

Thumbnail of user does3
GB
1 review
6 helpful votes
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October 13th, 2014

I placed an order with TB Dress from the United Kingdom Thursday 9th October. The jacket wasn't my size but I decided to try it just in case. I then found my correct size on another site and tried to cancel my order within 12 hours but this company are very clever because first of all I tried the online live chat to cancel but there was no response so I then sent an email and I didn't get a response for another 12 hours which meant I would lose half my money as I'd gone over the time allowed for a refund. The customer service person who answered my email would not answer my complaint which was; had someone responded in time I would have been entitled to a full refund - she kept evading the subject so I now have no choice but to accept the order and I am very angry about it. This is not providing a good customer service at all

Service

Date of experience: October 13, 2014

Thumbnail of user aaronl22
Aaron l.

Dear Doe,
Sincerely apologize for the problem you have met. Coz you and us keep a different hours to talk, so please be more patient with this issue, we will reply you as soon as possible! But could you offer us your order number so that I can help you check the details with my workmates.And we provide refund&returns, so please read the following policies with the link below:
http://www.tbdress.com/help/Returns-Refund-Dispute-15/.
We will try our best to solve your problems and please believe us to make the shoppnig be better.
If you have any questions about us, please write to me here:service@tbdress.com or sns@tbdress.com. Thank you for your feedback and may you have a nice day!
TBdress service

Thumbnail of user janettep1
Virginia
1 review
1 helpful vote
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February 18th, 2014

DONT BUY FROM THIS WEBSITE! IT'S A SCAM! I ordered a dress for a special event. I had liked it so much i took the pictures they had on to my computer. When the dress came 2 Months later, it wasn't the dress i ordered but some cheap fabric and poor sewing skills! I had emailed the company and they wouldn't respond until the next day. I had emailed back and forth for about 10 days! At first they didn't want to admit that it was the wrong dress. So i had to show them side by side of how they are different. Then they accepted it was different but "still beautiful" but they said that it would cost $40 to return it! Which was much more than what the dress cost. Now i have an ugly dress just sitting in my closet.

Date of experience: February 18, 2014

Thumbnail of user aaronl22
Aaron l.

Hey dear Janette P.

This is tbdress after-sale service. I could understand your feeling when you received wrong item and no solution for wrong item delivery. Please give me your order number and let me gack you soon today, after confirmation your order details. I would be wishing to give a satisfying solution of your case.
sns@tbdress.com is my mail for you.
Waiting for your order number
Kinds and regards
Tbdress service

Thumbnail of user juanitat1
Alabama
1 review
0 helpful votes
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March 13th, 2014

I ordered my dress on 2/12/14 and production time said 13-17days and I paid for the expedited shipping. Well its 3/14/14 and my dress has yet to be shipped out. Everyday i email they say its still in production or inspection. I have canceled my event once bc my dress wasnt ready and now my event is 3 days away again and i still have no dress. This is very disappointing. Over 30 days with no dress, no tracking #, NOTHING!... ORDER NUMBER *******

Date of experience: March 13, 2014

Thumbnail of user aaronl22
Aaron l.

Dear JUANITA T.

I am so sorry that your dress shipping was delayed. Now it is to ship once quality inspection done, I have noticed our factory to pay attention delivery of your dress. It should be shipped out recent couple days. Your dress was modified 2 times as you required, therefore might be a bit time-consuming Hope you would be happy with your dress.
I appreciate your understanding and supporting
Keep in touch for your order
Best wishes
Tbdress

Thumbnail of user clarav1
Maine
1 review
0 helpful votes
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January 18th, 2014

I had some issues with tbdress last month. They had shipped me a wrong dresss. I filed a complaint immediately and one Nicole Rong took it up on herself to ensure that i received the right dress. I was pleased with the way they handled my issue since i was able to get the dress before Christmass.

Date of experience: January 18, 2014

Thumbnail of user tiffanys39
New Jersey
2 reviews
0 helpful votes
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October 6th, 2015
Verified purchase

I saw an TBdress ad on facebook and decided to check it out. I'm so glad I did. They have so many vintage style dress and IT'S SO AFFORDABLE! I just received my order today (which was quicker than I expected) and when I tried the dress on, I instantly fell in love with it. I'm going to order the same dress in the other color as soon as I can. I'm so happy I finally found a sight just for me.

Service
Value
Shipping
Quality

Date of experience: October 3, 2015

Thumbnail of user maries32
California
5 reviews
9 helpful votes
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January 10th, 2016
Verified purchase

I got several dresses and they were MUCH better than I imagined, so I purchased another batch! The plaid one I got in this order is so beautiful and such high quality, it's one of my favorite clothing items!

Date of experience: January 7, 2016

Thumbnail of user dianeh340
Minnesota
1 review
1 helpful vote
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June 24th, 2019

You had better love the dress because it is basically unreturnable. It is almost impossible for you to get the required return address and every time you request it the amount of the refund goes down until it is almost nothing and they still don't give you the address to return it, though they will give you 25% off another dress. Like I am going to risk snother $100 on an unreturnable dress.

Date of experience: June 24, 2019

Thumbnail of user margaretm64
Argentina
1 review
0 helpful votes
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May 9th, 2015

I thought the Hoodie would fit my 15yr old daughter. So I ordered. She was so excited when she opened the hoodie. It was a gift... one she wears a lot. She says it is soft inside and it is pretty great material. It isn't thin it's durable. I have washed it a lot since she got it for Christmas and here it is May and there is not one sign of wear & tear. There is no signs of fading or lettering coming off. She loves it and I definitely got my money's worth!

Date of experience: May 6, 2015

Thumbnail of user kathyc28
Alabama
1 review
1 helpful vote
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February 17th, 2014

I ordered a dress, coat and bracelet from TB Dress on Jan 13th. As of today Feb 17th I finally received the dress (in which the size was very deceiving). I haven't received the coat or the bracelet and my order as far as shipping hasn't been updated since Jan 22nd. Such a bummer because I specifically ordered this outfit for Valentine's.

Date of experience: February 17, 2014

Thumbnail of user aaronl22
Aaron l.

Hey dear Kathy c.
This is tbdress service. Please give me your order number so that let me check your order details. I am wishing to make things correct, Hopefully you could give us an opportunity to make it right. Tbdress has many disadvantages to improve.

sns@tbdress.com is my service mail for you. Please give me your order number

Kinds

Thumbnail of user deesw
Delaware
1 review
4 helpful votes
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October 18th, 2014

On Oct 10/2/2014 I purchased a coat from Tbdress online and have not received it yet. They finally gave me a tracking # after I emailed them a couple of times. Unfortunately the tracking # does nothing because it only tells me that my package is being sorted( whatever that means) it does not tell me where it is. So i am not out of patience, so I decide to check the BBB(Better Business Bureau) to see if they are legit. As you know the BBB gives you scores on how well you run your business and the scoring is from A to F, well the Tbdress company's score is a big fat F. They have scammed so many people out of their money and as far as delivered merchandise, you either receive it a month later and its bad quality, or you won't receive it at all.

Tip for consumers:
Do Not Order From Tbdress its a SCAM

Date of experience: October 18, 2014

Thumbnail of user aaronl22
Aaron l.

Dear, customer,
Sincerely apologize for the problems you have met. And do't worry about your order. Could you give me your order number so that i can get to know the details of your order. I am here sincerely wishing to solve your complaint at my effort. Please do not worry about tbdress. Com. Looking forward to hearing from you for your order number. sns@tbdress.com is my service mail for you.
Regards,
Tbdress service

Thumbnail of user navinb
India
1 review
0 helpful votes
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October 25th, 2015
Verified purchase

I have been through many sites but I the clothing and style which I have found here has not been on any other shopping site.Its so trendy and at the same time and so classy. I wish I could I have bought alllllllllllllllll... Surely will keep on browsing and ordering... Ting ting tading...

Date of experience: October 21, 2015

Thumbnail of user noell31
Canada
1 review
0 helpful votes
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December 4th, 2014
Verified purchase

I bought my wedding dress from TBdress. It was a perfect fit (I measured everything following the instructions in the website) and it looked just the way it did in the webpage. The only problem was that it was a little bit dirty in the front, but with a little water the stain disappeared completely. I couldn't feel better with my purchase. It was definitely the best choice I could make. Thank you!

Date of experience: December 4, 2014

Thumbnail of user kimberlyl44
Virginia
1 review
0 helpful votes
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June 11th, 2016
Verified purchase

I ordered the Sexy Lace Up Criss Cross Hollow One Piece Swimsuit and I LOVE IT! I was very hesitant to order because of the price. I thought the swimsuit would be thin, see through and cheap looking. WRONG! It is made very well and fits well too! I so happy I ordered! I'm going to order a few more styles!

Date of experience: June 8, 2016

Thumbnail of user pardont
South Africa
1 review
0 helpful votes
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July 3rd, 2017

You will never know how good, sweet and test the pudding sold by TBDRESS and the service behind it is until you have a bite of it. It is after the first bite that I had that has made me obsessed, wanting to keep biting more and more of these products. Within a month, I have bought a number of items. I can not wait to add on more items, an indication of how much I have come to appreciate the products and customer service. Regarding customer support and professionalism, my thanks goes to Echo, a support team, so had working and on top of the game. I have been helped a lot by facilitating shipment and other processes involved. Truthfulness and hard working defines this persons victuals. Kindly join me in enjoying this pudding of nice products.
HAPPY HAPPY HAPPY CUSTOMER.

Date of experience: July 1, 2017

Thumbnail of user pamelac8
Colorado
2 reviews
13 helpful votes
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December 29th, 2014

Zero Star. TBdress is the same company as TideBuyBridal, DON"T BUY. THIS IS A SCAM! They stole $253.00 from me. I've now filed a complaint with the Federal Trade Commission. Everyone needs to do the same, they are there to protect us from people like TDdress and TidebuyBridal and TD Bridal! I hope they are sued and shut down. They are liars, and frauds, stealing your money! They are a second hand shop selling USED & DAMAGED dresses not even worth $20. If you see a positive review please know that it's fake. These people are criminals (I have everything documented)!

Tip for consumers:
DO NOT BUY FROM ANY OF THE '3' COMPANIES I MENTIONED ABOVE. DO NOT BUY FROM CHINA. THEY DO NOT HAVE THE SAME WORK ETHICS or LAWS. BUT THE FTC WILL PROTECT AMERICANS AGAINST THIS CRIME!

Date of experience: December 29, 2014

Thumbnail of user aaronl22
Aaron l.

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.

Could you please give me your order number so that i can check your order status and try hard to solve your problem as soon as possible!

TBdress service team.

Thumbnail of user maries65
New Jersey
1 review
4 helpful votes
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December 1st, 2015

After I payed for the shipping to retur their shoes...
They held my money!
So they had the shoes and my money, and told me that I only get my miney back after I remove a preview that I wrote when I notice the their merchandise was not like the picture!

Date of experience: November 28, 2015

Thumbnail of user aaronl22
Aaron l.

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

Thumbnail of user wnied
Texas
1 review
1 helpful vote
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November 25th, 2014

TBDress, I ordered this dress a cupple days ago and i just realized while I am ordering more of the same dress for the bridesmaids that it doesnt say what kind of fabric it is made from, and now we are panicking because we realize that the light plum changes depending on the fabric, so i wanted to ask what kind of fabric it is made from so i know how it will actually look. Thank You

Service
Value
Shipping

Date of experience: November 25, 2014

Thumbnail of user laurad47
Sweden
1 review
0 helpful votes
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November 17th, 2014
Verified purchase

Since I have no time to go shopping, I place only online orders and I trust the material from TB Dress. Do work on the shipping time though, sometimes it's way too long a wait for a dress I want for the weekend!

Date of experience: November 17, 2014

Thumbnail of user candicem20
Georgia
1 review
4 helpful votes
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January 2nd, 2016

Absolutely and utterly disgusted with the product that I received. I ordered the Pure Color Turtleneck Long Sleeve Women's Sweater Dress and received what looks like a shining throwback sweater shirt. Will never order anything else... On a scale of 1-5 this it would be a NEGATIVE TEN (-10) for False advertisement.

Utterly Disgusted Customer

Date of experience: December 30, 2015

Thumbnail of user aaronl22
Aaron l.

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

Thumbnail of user gordanai
Australia
1 review
0 helpful votes
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December 31st, 2013

The worst customer service EVER. I ordered quite a number of shoes, handbags and dresses. Two of the handbags were the wrong colour, dresses didn't fit well at all and the shoes were such poor quality, that they weren't even glued properly. I have sent COUNTLESS e-mails to them and tried to attach pictures of the wrong items. WELL, there's something wrong with their website because it keeps coming up with an "error send" everytime. They respond days later asking for pictures, but their website is obviously faulty. STAY AWAY, PLEASE.

Date of experience: December 31, 2013

Thumbnail of user nicholes81
Ohio
1 review
0 helpful votes
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May 7th, 2021
Verified purchase

I ordered me and my husband a dress and suit for a masquerade ball and even paid extra for express shipping one didn't come till 2 weeks late the other didn't even show up so I asked for return lable for the one I did recieve late and all I got from customer service is sorry your unhappy...

Date of experience: May 7, 2021

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About the business

About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

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