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    TBdress

TBdress

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TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

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Reviews (7,352)

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Reviews that mention popular keywords

customer service (559) wedding dress (203) shopping experience (169) return policy (53) order number (45) web site (40) return address (23) phone number (26)
Thumbnail of user janicem38
GB
1 review
0 helpful votes
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December 19th, 2015
Verified purchase

Wonderfull and simple purchasing buying experience and an absolutely stunning dress
Colour fantastic
Great to find someone providing fabulous attire for outsize persons

Date of experience: December 16, 2015

Thumbnail of user isaacm35
TZ
1 review
4 helpful votes
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July 28th, 2014

NEVER ORDER FROM THIS SITE. I paid extra to have the bridesmaids dresses on time, guess what it took them 3 weeks to get the dresses sent out and another week for delivery, don't know why i even paid for expedited delivery. They are a bunch of scammers, don't order from them please, you will conned.

Date of experience: July 28, 2014

Thumbnail of user aaronl22
Aaron l.

Hi Isaac,

This is tbdress service on sitejabber. Could you give me your order number so that i can check the details of your order. We feel sorry to make you wait such a long time. I'm here sincerely hope to solve your problem as soon as possible. Looking forward to hear from you for your order number.

Regards,
Tbdress service.

Thumbnail of user cathyw7
Germany
1 review
1 helpful vote
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August 14th, 2014
Verified purchase

The item was delivered quickly and in good condition. My daughter hasn't tried it on yet because it's not her birthday until the 16th but I'm very happy with the service.

Date of experience: August 14, 2014

Thumbnail of user gettyj1
Maine
1 review
2 helpful votes
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January 30th, 2014

This online store has made me on several occasions mainly because of their effecient and timely delivery.my orders normally get to me just in time and am very grateful for that.

Date of experience: January 30, 2014

Thumbnail of user jackw71
California
1 review
0 helpful votes
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February 10th, 2015
Verified purchase

What I like best about TB dress is the quick delivery. They never delay their services. I can rely on the website for my new formals to arrive before an interview!

Date of experience: February 10, 2015

Thumbnail of user theyl
Rhode Island
1 review
4 helpful votes
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April 19th, 2017
Verified purchase

The only thing this company is good at is taking your money. I ordered a dress over a month ago and still have yet to receive it. I have made contact with the company several times concerning this matter and they continue to direct me to the tracking site which has NOT been update in almost 3 weeks. DO NOT WASTE YOUR MONEY!

Date of experience: April 17, 2017

Thumbnail of user donnae8
Netherlands
1 review
1 helpful vote
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August 14th, 2014
Verified purchase

I bought evening dress. Good price, fast delivery, amazing quality, quick response from the service department. If I buy anything else in the future, tbdress will be my first choise.

Date of experience: August 14, 2014

Thumbnail of user elieli
Canada
1 review
1 helpful vote
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May 7th, 2017

Je vous encourage, mais je jense que c'est un peu cher par rapport aux autres (online shops). For example, I saw the same item for below 65% of my payment.

Date of experience: May 5, 2017

Thumbnail of user ashleyd234
South Carolina
1 review
1 helpful vote
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July 24th, 2019

This website NEEDS TO BE SHUT DOWN COMPLETELY. My dress came a month after I ordered, like most of the ladies stated. The dress was absolutely HORRIBLE and did not fit even though when I ordered, it said US size. These people posting positive review HAD to be paid to do it. I chatted with customer service online and it was obvious she was not American, even though she appeared to be. This website is nothing but a scam!

Date of experience: July 24, 2019

Thumbnail of user camillec145
Minnesota
1 review
0 helpful votes
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September 9th, 2021

BEWARE! TAKE HEED TO THE REVIEWS, THEY REFUSE TO SEND ME THE ADDRESS FOR A RETURN AND OFFERED ME $20 TO KEEP WHAT I CAN'T EVEN WEAR! THEIR RETURN POLICY IS A LIE! I'M FILING A DISPUTE WITH PAYPAL!

Dear Camille,
Thanks for your concern of Tbdress.

I'm sorry, but the American warehouse is rented and has expired. There's no way to return it there. We can only return it to China. If you return to the US warehouse, we will not bear any loss.
I know the return freight is very expensive. Well, if you keep these two clothes, we'll refund you $20, okay?

If you have any other questions, please do not hesitate to contact us and we will reply you as soon as possible.
Thank you and best regards,
Customer Service Department.
Email:*******@tbdress.com

Tip for consumers:
DON'T ORDER FROM THIS SITE UNLESS YOU WANT TO GIVE YOUR MONEY AWAY!

Service
Value
Shipping
Returns
Quality

Date of experience: September 9, 2021

Thumbnail of user cassiem3
Arizona
1 review
0 helpful votes
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December 4th, 2014
Verified purchase

When it comes to bags I only trust TB Dress to not sell me any random piece at the price of a branded one. The styles and color variants don't yet include the funkier options though.

Date of experience: December 4, 2014

Thumbnail of user michaels6910
Texas
1 review
0 helpful votes
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August 11th, 2021

Do not buy on this website. Bad quality. Company refuses to take returns even the dress was damaged (zipper). The answer from customer service after our return request was: You have to carry the shipping cost but remember packages to China are very expensive. Realy? Keep the dress and we will give 20% off your next purchase.
What should I do with a discount? I would never buy there again.
They also said the dress was customize and a special order but was a regular size from their size dropdown menu. Please read below:
So if you insist on returning for refund, you can only get 40% refund $105, because labor / raw material costs need to be deducted, not to mention that you will need to bear the return shipping fee to China which will not be cheap.
And another one:
It is clearly stated that we do not accept returns other than quality problems, because the item you bought is a customized product that is produced after the order is placed (even though it is standard size).
Customer Service Department.Email:*******@tbdress.com

Tip for consumers:
nobody

Products used:
none - we did not return to China, not sure what to do with this garbage now

Service
Value
Shipping
Returns
Quality

Date of experience: August 11, 2021

Thumbnail of user linderr
Nevada
1 review
1 helpful vote
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July 25th, 2014

My wedding was towards the end of June. A new buying a great dress was a milestone to making my day the best however shopping for the dress; new and customized within US: calls for an amount not less than 1000 bucks. This is the main reason I decided to shop outside the country. There were many results selling new dresses cheaply. I later decided to settle on Tbdress after one of my friends suggested the site. It was at the beginning of last month when I finally ordered the dress. ******* is the product ID on tbdress. The dress came after ten days and this is the condition on arrival. The dress was as it looked in the picture. Everything was designed well EXCEPT the busts section that was a bit loose. It took me 10 dollars to fix it with the local tailor. I however appreciate the fast shipping. It is amazing that I was able to land on a thousand dollar dress and paid 300 dollars for it. My wedding was great and went as planned. I am thinking of selling the dress as a second hand. It might earn me a profit. I came across tbdress at sitejabber today and decided to give credit for their good work.

Regards,
Linder

Date of experience: July 25, 2014

Thumbnail of user caitlinm106
California
1 review
0 helpful votes
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November 19th, 2020

STAY AWAY FROM THIS SITE. This is hands down the worst e-commerce experiences of my life. I ordered an ivory wedding dress from TB dress. The dress that arrived was blinding white and incredibly poorly made. The material was stiff and cheap-looking. Since we're currently in a global pandemic, I am forced to do all of my wedding dress shopping online. I have checked the return policy for every dress I've purchased. This was the most expensive dress I bought (seemed worth it because the photos were stunning). However when it arrived, I was horrified - the quality, workmanship, color difference, etc... yikes. When I reached out to initiate a return, they informed me that I would have to eat the shipping cost ($33) regardless. Also, since they make each dress to order (?!) the most they could refund me was only 1/3 of the original amount I paid. Keep in mind: Their Refunds page has absolutely NO mention of this. I have been back and forth with them for some time now and I am truly infuriated. For a company that must spend an obscene amount of money on targeted advertisements, they could not care less about customer service... I am now trying to share this experience as widely as possible to save people from going through this.

Date of experience: November 19, 2020

Thumbnail of user grantc20
California
1 review
1 helpful vote
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December 1st, 2014
Verified purchase

I used to keep looking for a friend I can trust who will tell me what to wear at prom and also be there to help me select my wedding dress and I got that friend in the form of TB Dress but yeah, it charges me way too high, but it's okay!

Date of experience: December 1, 2014

Thumbnail of user nicolet33
New Jersey
1 review
2 helpful votes
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December 30th, 2014

Please guys don't order from this site it not worth it's. I had to wait a whole month 5days for my items when they came OMG I am so pissed cause I ask would the size fit me cause you know these people are smaller then USA woman. I WANT MY MONEY BACK I DON'T WANT EXCHANGE@ ALL

Service
Value
Shipping
Returns
Quality

Date of experience: December 30, 2014

Thumbnail of user aaronl22
Aaron l.

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.

Could you please give me your order number so that i can check your order status and try hard to solve your problem as soon as possible!

TBdress service team.

Thumbnail of user barbarad35
Connecticut
1 review
8 helpful votes
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August 17th, 2015

Package arrived 3 weeks after order of 12 dresses and contained 3 dresses!? Out of the 3 dresses, only ONE fit.

This company has a size chart right on their website and it is 100% inaccurate.

The dresses we received are CHILD SIZE and the materials/workmanship is 100% crap. They look nothing like what is shown on their website.

Emailed the company to complain and a week later, NO response and NO missing 9 dresses.

My bank is gladly taking care of it since I filed a fraud claim.

Most of these GREAT ratings here are given by PAID REVIEW GIVERS, BUYER BEWARE!

DO NOT BUY FROM THIS COMPANY, you will NOT get what you ordered!

Date of experience: August 14, 2015

Thumbnail of user aaronl22
Aaron l.

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

Thumbnail of user kalyanik
Texas
1 review
0 helpful votes
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July 22nd, 2015
Verified purchase

Last month i got Chiffon Short Sleeve V-Neck Women's Day Dress (Plus Size Available, it was really amazing and very comfortable. It was perfect fit and quality was very good. Thanks TBdresses for meeting 100% customer satisfaction.

Date of experience: July 19, 2015

Thumbnail of user susana124
Australia
1 review
1 helpful vote
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May 2nd, 2016

I ordered five dresses from here. There are so good. And good quality too. I just love it. Still savings up for more early Christmas shopping here. Can't wait.

Date of experience: April 29, 2016

Thumbnail of user johnk147
Missouri
1 review
0 helpful votes
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January 27th, 2015
Verified purchase

This is my favorite online shopping destination. I have been shopping at TbDress since years and can trust it enough to order my wedding dress from this site only!

Date of experience: January 27, 2015

Thumbnail of user denisem657
Maryland
1 review
3 helpful votes
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February 8th, 2020

The sizes are completely off, they refuse to refund your money and do not respond to emails. This company needs to be shut down- they run a criminal operation

Date of experience: February 8, 2020

Thumbnail of user mileyd1
District of Columbia
1 review
2 helpful votes
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April 7th, 2015

Yesterday I have bought a peacock pattern blue women’s bohemian skirt of tbdress. This bohemian style chiffon skirt is ideal for wearing in summer. You may take a chance.

Date of experience: April 4, 2015

Thumbnail of user kellyw55
Virginia
1 review
1 helpful vote
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September 4th, 2015
Verified purchase

I have ordered several items from tbdress. Most of them are beautiful and fit well. I get lots of compliments wearing these dresses and you can't beat the price.

Date of experience: September 1, 2015

Thumbnail of user kalpenp
California
1 review
0 helpful votes
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March 9th, 2016
Verified purchase

I bought few things and those are excellent in compare of price what they offered. Only problem is shipping and handling take lots of time to reach things faster.

Date of experience: March 6, 2016

Thumbnail of user deannar16
Texas
1 review
0 helpful votes
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September 8th, 2016
Verified purchase

Website provides easy accessibility, whether online or by the app; the categories are clearly laid out & items are located effortlessly.

Shopping TB Dress is simple, uncomplicated & straightforward!

Date of experience: September 6, 2016

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About the business

About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

How do I know I can trust these reviews about TBdress?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
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