• Bookmark

    TBdress

TBdress

Is this your business?

This company’s rating is currently unavailable.

Write a Review

Overview

TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

322
See all photos
How would you rate TBdress?

Reviews (7,352)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (559) wedding dress (203) shopping experience (169) return policy (53) order number (45) web site (40) return address (23) phone number (26)
Thumbnail of user gp36
New Jersey
1 review
3 helpful votes
  • Send Message
April 12th, 2014

I recieved my dress and the beading was completely uneven. I have been trying for the past week to get in touch with the company and they have yet to answer. DO NOT ORDER FROM THEM, it is not worth the hassle. If anyone from TBdress sees this. I want a refund and you should check your emails and messages because I have left plenty WITH evidence.

Date of experience: April 12, 2014

Thumbnail of user isabellak5
Kenya
1 review
1 helpful vote
  • Send Message
October 7th, 2018

FANTASTIC SERVICE! I had a couple of ladies yesterday helping me check out at customer service their names were HEATHER AND SUSAN. They were so professional and sincere at their job. They are good advisers on what you can take and what you can leave for specific reasons. I highly recommend cashing out with them. Thank you ladies for the great experience

Date of experience: October 5, 2018

Thumbnail of user toluwalopeg
Germany
1 review
0 helpful votes
  • Send Message
December 27th, 2015
Verified purchase

Ordered an initial product which was out of stock. With help from the customer service, I had the chance to even go for a much better product. Really great customer service experience.

Date of experience: December 24, 2015

Thumbnail of user alanc42
GB
1 review
0 helpful votes
  • Send Message
December 10th, 2014
Verified purchase

I already see many men and even women complain about the negligence towards the men's section. I personally prefer quality over quantity so I am happy with the limited but awesome collection!

Date of experience: December 10, 2014

Thumbnail of user dominicp10
Florida
1 review
0 helpful votes
  • Send Message
December 28th, 2014

My order reached to my house last afternoon. I must say I love it. I am pleased with the excellent quality of this dress. Would definitely purchase from this company again. Thanks.

Value
Shipping
Quality

Date of experience: December 28, 2014

Thumbnail of user kellyn23
Utah
1 review
0 helpful votes
  • Send Message
December 25th, 2015
Verified purchase

I'm so happy shopping is fun again! Great prices and so many options! Will be shopping here all year. Has definitely made buying a dress for my sister's wedding a fun experience!

Date of experience: December 22, 2015

Thumbnail of user oleksandrm
Florida
1 review
0 helpful votes
  • Send Message
October 20th, 2015
Verified purchase

Great shoes and very comfortable. I would recommend wearing them with a pair of no-show socks if you plan to walk for a long time. I ordered a few pairs of these.

Date of experience: October 16, 2015

Thumbnail of user joyces19
RU
1 review
0 helpful votes
  • Send Message
April 29th, 2015

My future mother-in-law had given me a recommendation to use this site. I also had found a design on-line that I loved and wanted to model it; which was easily done here..

Date of experience: April 26, 2015

Thumbnail of user sharlenem
New Zealand
1 review
0 helpful votes
  • Send Message
July 25th, 2015
Verified purchase

Online site is easy to follow and gives the conversion rate at the end of the shopping so great to know what you actually paying for your item in your local currency.

Date of experience: July 21, 2015

Thumbnail of user verat3
Singapore
1 review
3 helpful votes
  • Send Message
May 27th, 2014

IF YOU LOVE BEAUTIFUL DRESSES, DO NOT ORDER FROM TB DRESS.

I ordered a wedding dress and it came too big. They made me take the measurements three times, and then came with a lame response of not being able to 'judge' the dimensions (i literally taped the measuring tape to the dress).

The workmanship is crap. The lace doesn't cover the bust line.

I ordered custom size, and obviously it came wrong.

It was even too short even though i left a note to say to make it longer as I would be wearing heels.

The customer service is the worst I've ever received, last reply: "Thanks for your pictures agian, and we didn't judge the bust through your picture, and as you known, usually, the size has little error range, hope you can understand, thanks!"

So if you want your wedding dress with some error, TB dress is the place to go.

Date of experience: May 27, 2014

Thumbnail of user jeans28
New Jersey
1 review
4 helpful votes
  • Send Message
September 13th, 2014

The WORST company I have ever dealt with.
They sent me the wrong color dress, that was covered in sequins (which were not in the description or picture), had tiny holes throughout the tule, and one GIANT hole I could stick my finger through.
They were unable to send a replacement dress before the wedding.
I paid $207, and they would be willing to refund $176 (the cost of the dress minus shipping) however would not refund the $85 it would cost to ship it back to them. Meaning I would be out -$115 and no dress.
I spoke with their "Customer Service" who refused to connect me with a manager.
I will be contacting the AG. This company is a SCAM and a FRAUD. PLEASE go with someone who will respect the fact that they are creating your WEDDING DRESS and take a bit more pride in the work they do.

Date of experience: September 12, 2014

Thumbnail of user aaronl22
Aaron l.

This is tbdress service on sitejabber. I am so sorry to hear your complaint like that. Please trust me that our return policy is forever valid: http://www.tbdress.com/help/Returns-Refund-Dispute-15/.
Please give me your order number so that i can chek the details for you.
sns@tbdress.com is my service mail for you.
Looking forward to your order number.
Regards,
Tbdress service

Thumbnail of user bharkarb
India
1 review
1 helpful vote
  • Send Message
February 27th, 2014

Just as I was looking anxiously for my sister's wedding day I was equally worried about buying her a gorgeous wedding gown that would make her truly exclusive on this once-in-a-lifetime occasion. I love my sister ever since she came in my life and I wanted to give her only the best for her wedding. Her childhood fantasy was to look like a white fairy. Therefore, I was in a lookout something marvelously white as my sister's wedding apparel.

Of all the samples of wedding dresses I found on display, I found the 'fancy fairy' in the Elegant A-Line One-shoulder Lace-up Chapel Train Pleats Beach Wedding dress that has been made of chiffon and weighs 3.3 lbs. Against the market price of $315, I paid only $142.79, getting a fair saving of 55%. The delicate touch of fabric, eye-catching design and the perfect whiteness of the dress made my sister gorgeous and cynosure of all eyes. Her peers commented "You look so romantic and fantastic in your wedding dress". The credit for these compliments goes solely to tbdress.com.

Date of experience: February 27, 2014

Thumbnail of user samanthaa263
Pennsylvania
1 review
0 helpful votes
  • Send Message
July 22nd, 2021
Verified purchase

I ordered two dresses for my daughter to wear as a flower girl in my sister's upcoming wedding. I ordered two colors as I wasn't sure what color would match best with the bridesmaid dresses Given the price of the dresses ($125 a piece) I was truly astonished with how poor the quality was. I didn't even have my daughter try the dresses on when I received them and immediately contacted customer service regarding returning the dresses in accordance with their return policy as stated on their website. Instead of a offering a refund (as they offer in their return policy for items returned within 30 days of receipt) after multiple emails back and worth over three days, they instead offered me $20 to keep the dress and said I would have to pay shipping costs to return back to China which would end up costing more than a refund they would issue. Please, please, please, save your money and purchase your dresses elsewhere. I ended up finding a beautiful dress for my daughter from Nordstrom of similar price and much better quality. I think we can all agree the worst thing to come out of China is the Coronavirus, but the second worst thing are these dresses! Do not buy!

Products used:
None of the products were used - quality was too poor.

Service
Value
Shipping
Returns
Quality

Date of experience: July 22, 2021

Thumbnail of user ofeliam
California
1 review
1 helpful vote
  • Send Message
April 18th, 2014

ALL I CAN SAY IS BEWARE OF THIS TBDRESS.COM. Once you placed an order & make a payment. That's it. Its been more than a month since I placed an order, Customer Service is SUCKS never responded at all. THEY ARE A BIG SCAMMER ALRIGHT!

Date of experience: April 18, 2014

Thumbnail of user aaronl22
Aaron l.

Hello dear,
This is tbdress service on sitejabber, I am so sorry to hear your complaint like that. Could you please give me your order number so that I could check your order status here for you/
Sincerely apologize for not meeting your demand.
Regards sns@tbdress.com is my mail service
Tbdress service

Thumbnail of user kimberlym29
Canada
1 review
1 helpful vote
  • Send Message
July 10th, 2014

I ordered 2 of these for my bridesmaids. They came in today and are beautiful! Thank you so much! We had them both custom sized and they fit the girls so amazingly I couldn't be happier!

Date of experience: July 10, 2014

Thumbnail of user brucem57
New York
1 review
0 helpful votes
  • Send Message
December 19th, 2014
Verified purchase

TB Dress has given me the best outfits of the latest trends. It might be just me or really that there are not enough designs for petite people. I have to alter the outfits for them to fit right.

Date of experience: December 19, 2014

Thumbnail of user trinityc12
Indiana
1 review
2 helpful votes
  • Send Message
June 14th, 2020

I ordered my dress for my wedding in may its June and I still haven't receive it and they refuse to send me my money I will never order from them again they don't have a phone number to speak to a customer service rep I looked on line the cancellation was done on there end on may 14th and they still haven't sent my money Or my dress I don't need the dress now my wedding day has already been ruined I want a full refund and deserves it my next step is to get a lawyer and sue for emotional distress I paid an extra $40 to expedite shipping and still no dress no money no reply

Tip for consumers:
If you order make sure you have a backup plan or don’t need it ASAP

Products used:
Nothing I still haven’t receive it

Service
Value
Shipping
Returns
Quality

Date of experience: June 14, 2020

Thumbnail of user bjp3
Pennsylvania
1 review
10 helpful votes
  • Send Message
April 9th, 2017
Verified purchase

I received my order today, and I am highly disappointed!
The measurements are inaccurate - expect to give away to a child
The garment is cheaply made
It looks NOTHING like the picture

I will NEVER order from them again!

Date of experience: April 7, 2017

Thumbnail of user aaronl22
Aaron l.

Dear BJ,
So sorry to hear that you had some problems about your order. Could you please let me know your correct id so that I could be able to help you? Any other questions, please also feel free to send emails to sns@tbdress.com, we will try our best to solve your problem. Have a nice day.
TBdress

Thumbnail of user latoyaj
Georgia
1 review
2 helpful votes
  • Send Message
March 6th, 2014

I PLACED AN ORDER A WEEK AGO AND HAVE NOT GOTTEN ANY STATUS ON MY ORDER BUT WAS CHARGED. I HAVE EMAILED THEM AND NO RESPONSE AT ALL! I TRIED THE CHAT SERVICE AND IT WAS HORRIBLE... IT NEVER RESPONDED TO ANYTHING I SAID IT JUST KEPT GIVING ME LINKS TO ORDER... I WOULD LIKE MY ORDER ASAP OR MY MONEY BACK! I HAVE NEVER EXPERIENCED A WORST ONLINE SITE EVER...

Date of experience: March 6, 2014

Thumbnail of user brandonb1178
California
1 review
0 helpful votes
  • Send Message
January 13th, 2022

It's sad that the Chinese base company can get away with charging you for a product that you never received and the web site will not let you cancel the order. DON'T BUY ANYTHING FROM TBDREES. I should of read the reviews if I would of I would of never bought from TBDRESS. THERE NO CONTACT NUMBER WITH A REAL PERSON YOU HAVE TO LEAVE A MESSAGE AND I HAVE LEFT QUITE A FEW AND KNOW ONE EVERY CALLED ME BACK. The Better Business Bureau would know about this. This is not fair both jackets were gifts for my nephews.

Tip for consumers:
Horrible company . Not reliable. Cheating Consumers out of their hard earned money They should be ashamed of themselves.

Products used:
Never received my product it's going on a 1 month 1/2 .. THE SAD PART IS THAT IT WAS GIFTS FOR THE NEPHEWS. DO NOT BUY FROM TBDRESS . READ THE REVIEWS I WISH I WOULD OF.

Service
Value
Shipping
Returns
Quality

Date of experience: January 13, 2022

Thumbnail of user ofirm1
Germany
1 review
3 helpful votes
  • Send Message
December 31st, 2015

I ordered 2 dresses to my wife 3 months ago and still did not get them. I chatted with one of the representative a month ago, she said that some one will get back to me in 3 days. No body did.

Date of experience: December 28, 2015

Thumbnail of user aaronl22
Aaron l.

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

Thumbnail of user cedj
Ohio
1 review
6 helpful votes
  • Send Message
September 10th, 2019

I Am Sad To Say That This Website is a SCAM! I purchased a shirt that was 2 sizes, too small I contacted customer service & they told me that i would need to pay them $8 for shipping charges in addition to $12 through FEDEX to send the product back to them in California.

Date of experience: September 10, 2019

Thumbnail of user christopherf22
India
1 review
1 helpful vote
  • Send Message
November 4th, 2014
Verified purchase

A fantastic area for those who have the most moderate budget to spend on cool and stylish apparels. Its a much better option than the established online stores in the market.

Date of experience: November 4, 2014

Thumbnail of user jennyk20
Michigan
1 review
0 helpful votes
  • Send Message
April 7th, 2015

Women collection of tbdress is just awesome. The asym hem lace women's blouse that I have bought is one of the best among them. These tops are perfect for any season.

Date of experience: April 4, 2015

Thumbnail of user elizab2244
GB
1 review
0 helpful votes
  • Send Message
February 19th, 2017
Verified purchase

As far as I visited this page it left me happy, and staff look really helpful, always answering all questions and requests, I hope that dress which I am hoping to order will be as in photo and all measurements will fit, if yes than I can give even hundred stars, and I wish it going to be so,

Date of experience: February 17, 2017

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

How do I know I can trust these reviews about TBdress?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about TBdress?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business