• TBdress

TBdress

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Overview

TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

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Top Positive Review

“Amazing Products”

R K.
10/5/15

Just received a wonderful dress ordered recently... It's really so beautifully made... The colour, fabric, quality, size - everything is so perfect for this year's lovely Christmas! Thank you very much, TBDress!^_^

Top Critical Review

“SCAMMERS WARNNING!”

Evana R.
1/10/22

My husband tried to suprise me with a beautiful dress for Xmas and guess what we still waiting on that suprise... he placed the order on November 19/2021 and today is January 10/21022... yes its a new year and no dress yet. Same as every other bad review on here, they take long to get to your email and it's always the same $#*!. "Hot item, we need 5 more days, please don't worry, be patient blah blah. How many reviews will it take to put this site down an out of ripping people off? Like who handles this type of $#*!? You already are robbing the world of so much and here we dumb $#*! keep supporting you! If you read these reviews and still go and purchase then you deserve what you get, just saying not trying to be rude but if the shoe fits. Reviews need to start with 0 as 1 star is to dam much...

Reviews (7,352)

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Reviews that mention popular keywords

customer service (448) wedding dress (201) shopping experience (168) return policy (53) order number (42) web site (40) return address (23) phone number (26)
Thumbnail of user jenniferg84
1 review
4 helpful votes
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November 15th, 2015

Buyer's beware, don't ever try to order to this website without reading through the fine print of their return policy. Basically there isn't one. I ordered a dress amounting to $100, first of all, it did not look exactly like the picture, the size was not the same size as what was promised when I contacted customer service, lady named Fairy told me they cannot accept the item anymore if I want to return it for exchange that I have to pay $75 more. A big rip off, don't ever waste your money buying items here.

Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

Thumbnail of user bblythej1
1 review
1 helpful vote
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July 14th, 2014

My daughter and I ordered some stuff right away. Everything had the same high quality. It's the first place we went shopping for her when she went back to college.
They even have jewelry! They show you the latest trends and have a really neat style gallery. Their customer service is top notch! We love this site.

Thumbnail of user lesleyl4
1 review
1 helpful vote
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July 14th, 2014

This was an awesome experience! I'm very satisfied with this online market. When I ordered first time at tbdress, I was curious about their service and quality. When I got an order was even more excited. Because it was superb as I thought. Then my friends also asked how do u get this kind of dresses, how pretty is this.so now I feel this is the my best selection. All the designs are always trendy and up-to-date. There are large selections per collection from casual to formal.as your friend highly recommended this awesome online market.no droughts! No worries!

Thumbnail of user modestyw
1 review
1 helpful vote
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July 13th, 2014

Tbdress is truly fantastic! It has the best deals for clothing that I've ever seen on an online store! The custom dress I bought was delivered with incredible haste and I do not regret buying from them at all. The sizes matched perfectly to my own measurements and the dress looked great.

Thumbnail of user cherylg190
1 review
2 helpful votes
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October 15th, 2019

All these talking about these dresses are fake reviews. It's been over a month and a half and I have not received my wedding dress yet. Please stop posting false reviews because you was paid by the company to do so. All they keep saying is please wait another week. Your package has arrived at your location was today's response. If I had my dress would I still be contacting y'all. You can't talk to nobody it's all through email which is automated. There tracking & shipping company EMS is the same way no live person to talk to. They work together to rip people off.

Thumbnail of user swapinv
1 review
2 helpful votes
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July 21st, 2018

Good thing is quality quality and quality period. They provide decent items that too in budget. I ordered last moment for my sisters and i was worried about the online purchase, but it was way satisfying. There are a lot to select from, so took some time for me to select one. Now for all my party needs its TBdress. I am using thee mobile application. Another pulse point is there payment options 100% safe. The website is little heavy on desktop that probably due to my sub optimal configuration. I am giving 5 star for good collection, fine quality and prompt response.

Thumbnail of user catherineb6
2 reviews
18 helpful votes
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August 18th, 2013

Like any other company am sure you will get a lot of conflicting reviews about it but at times experience is the best teacher. In most cases I have read many discontented buyers but sincerely for me things went smoothly. In order to get a full refund you must satisfy all the requirements in their refund policy which is clearly explained. I expect anyone having doubts to check it out first before buying.

Thumbnail of user lloydn4
1 review
3 helpful votes
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January 1st, 2014

I followed the 3 step order procedure and was taken to paypal to make payment. Upon my inquiry into the status, Heidi at customer service emailed me and confirmed she did in fact receive my payment but no order was showing. I replied to her stating what product I ordered. I have heard nothing from the company since! The date I ordered was December 17,2013 and paid the additional shipping charge for the 2-5 day delivery. It is now January 2 and no a word even though there policy states they will reply within 24 hours. HORRIBLE!

Thumbnail of user lisaw85
1 review
9 helpful votes
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March 16th, 2015

I ordered a grad dress for my daughter from TBDress. Not at all as ordered and no desire on their part to send another or assist. See pics below. One as it appeared in the ad and the one I received! Poor Poor quality, the dress is hideous and nothing like its photo online. They heard my complaint, told me it looked beautiful on my daughter (OMG!) and offered no customer service, refund, ability to return it. I wasted a lot of money and my daughter was devastated!. Will never buy from them again and have warned my friends on facebook where their ads run daily. Buyer beware! Do not buy anything from TBDress!
ZERO stars for them in any of the areas below!

Tip for consumers:
Zero Stars! Do not order ANYTHING from them!

Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
I am so sorry to hear that you had an unpleasant experience with us, if you want to return the items back to us, please check our return and refund policy via this link http://www.tbdress.com/help/Returns-Refund-Dispute-15/ and send emails to service@tbdress.com or call +86 29 82016886 and contact with them to raise a complaint in order to get a refund. Thank you for your cooperation!

Thumbnail of user julieg24
1 review
0 helpful votes
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December 11th, 2013

My advice to those who are saying the company is a fraud, try and read reviews from other rating sites. I was also not so sure about TBdress but after some research, I learnt that there are more people who trust the store. I have made several purchases over the last few months and all we delivered within the time frame stated. I would advise to give it one more chance if you were not happy the first time.

Thumbnail of user cannonl1
1 review
1 helpful vote
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January 8th, 2018

Very nice merchandise a great variety of new and unique items. Great layout of jackets shirts tees. Simple... scrolling through all items. My wife started looking now don't know what I got myself into... lol. I'm sure I will be doing a lot more shopping here in the near and far Future

Thumbnail of user manyl
1 review
2 helpful votes
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May 20th, 2014

Tbdress offers an outstanding service. Communication from the company was great keeping me informed of the progress with my dress which is lovely and fits well. I will definitely order more items in the future. I am very much satisfied. I recommend that you also visit Tbdress.

Thumbnail of user kalishar
1 review
2 helpful votes
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May 3rd, 2014

This site is complete crap, for one they are very argumentative so there goes quality customer service.
With all the complains about this crap of a site I wonder why they are still allowed to have any business transaction with US customers. I order three dresses from this crap of a site, they arrived and does not fit and for some reason these money grubbing consumers are trying to forced their merchandise down my throat. Like who the hell wants to keep a product that does NOT fit.
I'll tell you this you live and learn, I will now review any online site i'm going to do business with in the future, and as for TB dress I will make sure that every military wife whom are considering them for any reason, whether it's a ball or just everyday shopping knows about their scheming ways.

Thumbnail of user minchn
1 review
6 helpful votes
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August 23rd, 2021

I paid full price for a custom order dress. It came poorly made with stain spots and uneven fabrics on skirt, unwearable to my son's wedding. Contacted the customer service, lots of haggling, the last offer I received was 50% price already paid. Their return/exchange policy stated %100 customer satisfaction which was just a scam.

Tip for consumers:
Do not order from this company, there is no 100% customer satisfaction guarantee!

Products used:
Custom order dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisap564
1 review
3 helpful votes
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July 25th, 2019

You should be warned this is the worst online company ever! I should have read reviews before I spent $315 on shoes. Every single shoe was NOT as pictured and did not come anywhere near the timeframe they give. I had contacted them prior to ordering and they completely lie just to get your money. When you ask them to return they first try to bribe you with $5 (seriously?) and then they beg you to keep the items. If you are looking to waste money and make someone else a buck then go ahead and order from here. Otherwise DON'T DO IT. You will definitely regret it.

Thumbnail of user oscarc279
1 review
0 helpful votes
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February 8th, 2022

I bought 3 items in here and I'm totally disappointed because size was wrong not tagged it's a totally an scam this company material not worthy totally diferente from website examples Clothes looks they made and don't even put the tags and not sure what brand u buy materials horrible too

Thumbnail of user chrisv20
1 review
1 helpful vote
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October 24th, 2014

Just got some Halloween themed tights from a company called Tbdress.com. I painlessly ordered them on-line. Delivery time was a couple of days! Im really pleased with the quality of the goods, the payment and delivery too. Would absolutely recommend you visit the website. This will not be my only purchase!

Thumbnail of user cassandrac2
1 review
0 helpful votes
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August 21st, 2014
Verified purchase

Beautiful dress at an exceptionally good price. Fit perfectly according to sizing chart measurements. All that was required upon arrival was to have it professionally pressed and my daughter felt like Cinderella going to the ball..

Thumbnail of user dannak4
1 review
1 helpful vote
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May 23rd, 2019

I've ordered the item over a month ago and still waiting on my order. I'm leaving for my cruise next week and praying it gets here. I see the updates stating its in the United States but that's been since 5/20/19. Confused on what takes so long.

Thumbnail of user chelseac7
2 reviews
1 helpful vote
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November 27th, 2013

Beautiful clothes! Incredible prices! What else can I expect? I really appreciate the fast delivery and quality packing. Awesome customer service! Tbdress is certainly the kind of people that makes your day go smoothly with a smile. I recommend tbdress for online purchases, and I will definitely continue to buy from them in the future.:-)

Thumbnail of user aishas4
1 review
5 helpful votes
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August 1st, 2015

These dresses look nothing like this in real. Ordered a red one, most horrible experience, they took forever to ship it, never updated me with the status, I sent so many emails. The dress finally arrived today- looks extremely pathetic and is way different to what I ordered.
Very very disappointed. Definitely disputing with PayPal and gonna need a full refund. Never ordering with them again.

Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!

Best regards!
TBdress team

Thumbnail of user lovelyt
1 review
1 helpful vote
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July 30th, 2014

"I was very satisfied with the product and also after sales service. I had a damaged part but as soon as I contacted them, they replaced and shipped another immediately. Thank you for your excellent service."

Thumbnail of user misnsapw
1 review
1 helpful vote
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November 3rd, 2014
Verified purchase

Shipping was quite fast considering I live in Australia! Did have a few loose threads but easily fixed and it is a good make for the price. Looks good with jeans and some shorts as well, really glad I purchased this item

Thumbnail of user lynitah1
1 review
1 helpful vote
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May 4th, 2021

I recently ordered an item online that showed good reviews and normal shipping within 5 to 9 days. After a month, I did not have the item. I contacted customer service who refused cancellation or refund. I disputed the charge through my card provider. The item magically showed up after disputing. It's cheaply made like they made it overnight and shipped to avoid refund. Balled up in a bag with a label on it, strings hanging from it, does not fit as measurements described (I ordered a large). They have removed me from their site. Said my email doesn't exist but I have an email full of their marketing emails until I unsubscribed. So, I can't log it to write review or anything else. I'm glad I only spent $35. Do not order.

Service
Value
Shipping
Returns
Quality
Thumbnail of user griffinc18
1 review
25 helpful votes
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July 28th, 2020
• Updated review

Hey guys! About a week and a couple of days later, btw I didn't mean to put the pictures there with the email. Lol. So, as I said before tbdress said they were sending out another dress. Surprisingly, I did get a dress yesterday however it looks nothing like it did on the website. Very cheap and has cheap sequins attached that fall off and get all over you. This website needs taken down, please don't purchase anything from here.

DO NOT ORDER FROM THIS WEBSITE!
July 20th, 2020
• Previous review

I ordered a dress from here on February 11th, and it is now July 20th five months later and my dress never arrived. Mind you I payed extra money for shipping. I've emailed the team to get nothing in response! Just went to track the dress today and when I did the tracking number said expired, that there had been no movement on the package in months and that it must be lost? So, I emailed tbdress and after reading reviews I'm sure they will not reply nor will I get a refund

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From the business

About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

Company Representative

Thumbnail of user aaronl22
Aaron l.

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