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    TBdress

TBdress

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Overview

TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

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How would you rate TBdress?
Top Positive Review

“Amazing Products”

R K.
10/5/15

Just received a wonderful dress ordered recently... It's really so beautifully made... The colour, fabric, quality, size - everything is so perfect for this year's lovely Christmas! Thank you very much, TBDress!^_^

Date of experience: 6/17/15
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Top Critical Review

“SCAMMERS WARNNING!”

Evana R.
1/10/22

My husband tried to suprise me with a beautiful dress for Xmas and guess what we still waiting on that suprise... he placed the order on November 19/2021 and today is January 10/21022... yes its a new year and no dress yet. Same as every other bad review on here, they take long to get to your email and it's always the same $#*!. "Hot item, we need 5 more days, please don't worry, be patient blah blah. How many reviews will it take to put this site down an out of ripping people off? Like who handles this type of $#*!? You already are robbing the world of so much and here we dumb $#*! keep supporting you! If you read these reviews and still go and purchase then you deserve what you get, just saying not trying to be rude but if the shoe fits. Reviews need to start with 0 as 1 star is to dam much...

Date of experience: 1/10/22
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Reviews (7,352)

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Reviews that mention popular keywords

customer service (448) wedding dress (201) shopping experience (168) return policy (53) order number (42) web site (40) return address (23) phone number (26)
Thumbnail of user jordanb52
New York
1 review
0 helpful votes
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October 23rd, 2015
Verified purchase

I ordered several items from TBDress and it was an easy process.
They were really helpful and contact me with questions to make sure i
Was satisfied with my order. I would recommend them to friends.
Great Website, everything you need in one stop shopping.

Date of experience: October 20, 2015

Thumbnail of user juliew33
GB
1 review
7 helpful votes
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October 8th, 2014

I ordered two items the cardigan with fur on the collar which looked long and beautiful on the model, in reality it is cheap and comes half way up my back does not bear any resemblance to the photo. I also ordered the black swing cape again it would fit a 9 year old and the button holes are too small for the buttons. I thought it was too good to be true and it was. Do not order from this site it is just a rip off.

Tip for consumers:
DON'T USE IT!

Service
Value
Shipping
Quality

Date of experience: October 8, 2014

Thumbnail of user aaronl22
Aaron l.

Dear friend,
I'm so sorry that you have met so many pleasures. But could you offer us your order number so that I can help you check the details with my workmates.And we provide refund&returns, so please read the following policies with the link below:
http://www.tbdress.com/help/Returns-Refund-Dispute-15/.
We will try our best to solve your problems and please believe us to make the shoppnig be better.
If you have any questions about us, please write to me here:service@tbdress.com or sns@tbdress.com. Thank you for your feedback and may you have a nice day!
TBdress service

Thumbnail of user teresaj4
Netherlands
1 review
0 helpful votes
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September 3rd, 2013

TBdress over the years now is becoming a popular company where you can buy your dresses. What I like about them is their service delivery. I have a firsthand experience with the store and I was impressed. This is not just one of those stories you hear from a friend and you post a review on the internet. From this store, I managed to get a beautiful dress which for a long time the designers I contacted never got it right but TBdress understood what I really wanted.

Date of experience: September 3, 2013

Thumbnail of user kenm39
South Dakota
1 review
2 helpful votes
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April 16th, 2014

I ordered a pair of heels for my friend almost a month ago and it still says it's processing. And when I wrote two messages about the order I got no reply! So I personally do not like this site. It looks good but really it's pure problems. I just want my money back honestly. This is ridiculous

Date of experience: April 16, 2014

Thumbnail of user fanab1
Saudi Arabia
1 review
0 helpful votes
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January 7th, 2016
Verified purchase

This is the first time I purchased from TBdress. I was little anxious about their quality and service. It took little more time as they promised but after getting my products I'm really very happy. Mainly I ordered bags. All are very good and beautiful as shown in the pictures.
Thank you so much TBdress.

Date of experience: January 4, 2016

Thumbnail of user andreans1
Texas
1 review
0 helpful votes
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April 29th, 2015

We needed 96 black dresses and white blouses for our call center workers. We got a tailor take their measurements and ordered here. They made them perfect and shipped them to us. Great customer service and delivery. Would definitely buy again! The dresses fitted each one and their looks on uniform is great Thank you!

Date of experience: April 26, 2015

Thumbnail of user pamv47
Utah
1 review
3 helpful votes
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July 7th, 2019

I ordered two dresses for my son's wedding. They took 5 weeks to arrive then didn't even come close to fitting. (I ordered according to their size chart) I paid $245.00 and they offered me $80.00 refund IF I ordered another dress. Please let as many people know as possible that this is a sham company. If I knew it was a Chinese company beforehand I would've NEVER ordered from them.

Date of experience: July 7, 2019

Thumbnail of user bonh1
Florida
1 review
1 helpful vote
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November 23rd, 2014
Verified purchase

TB Dress has amazing women's wear but if you are a man, you don't have much choice here and that is unfair for us who buy the best things for my mom, sisters and girlfriend but hardly get anything for myself!

Date of experience: November 23, 2014

Thumbnail of user amberj26
California
1 review
1 helpful vote
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December 30th, 2015
Verified purchase

I ordered two items from this site. A dress and a casual shirt. First let me say that this site has unique clothing at a good price. Second, the clothing is
Amazing quality, fits perfect. And the customer service was great. Shipping was faster than expected as well. So I will definitely be ordering again.

Date of experience: December 26, 2015

Thumbnail of user lesliew10
California
1 review
0 helpful votes
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September 27th, 2013

TBdress have been online for some time now and based on many reviews, the site can be trusted. It was just a few months ago I decided finally to give it a try before I could write my own review about the company. The customer support was good and they helped me a lot with my questions. I had to make sure that whatever I was paying for was worth it. It a few weeks my dress was delivered and since then it is a store that I can buy more dresses from.

Date of experience: September 27, 2013

Thumbnail of user bushrak1
India
1 review
0 helpful votes
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November 20th, 2018

I am a regular customer, I love this website, always come with something unique. Very famous among teenagers. It's just the time the order take to reach you otherwise it's amazing. This app is really dope. Quality is lit. Sale's are extraordinary!. Damn, I really love shopping. Some of the best kind of outfits available which other online shopping brands fail to produce.

Date of experience: November 16, 2018

Thumbnail of user mikea1414
California
1 review
8 helpful votes
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January 29th, 2020

Ordered two dresses for my fiance Jan 05. Web site says dresses will arrive in 10 days. It is now 1. 29. 20 company has not responded to 4 customer service request asking for order status. I called their customer service number. Someone, not a company, answered. Could not understand his Chinese. Called my credit card company and DISPUTED the order. Bogus company.

Date of experience: January 29, 2020

Thumbnail of user simay
Florida
2 reviews
7 helpful votes
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November 10th, 2014

I like this champagne wedding dress, it's so charming... I received my dress yesterday and it was what I expected. Elegant very feminine N absolutely brilliant... Wonderful! The dress was perfect... If I know anyone who is going for ordering for a wedding dress I would recommend this online store to them... I'M really pleased with tbdress. Good customer support and service... thanks!

Service
Shipping
Quality

Date of experience: November 10, 2014

Thumbnail of user luisaf3
Italy
1 review
7 helpful votes
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April 23rd, 2016
Verified purchase

Thanks I have received all the merchandise, all very nice except for a dress has a wrong color compared to my request and I also had to pay 21 customs fees that no one had informed me properly, I did not know, if I knew of customs fees I would absolutely buy anything in your site. I ask to solve everything.
Thank you

Date of experience: April 20, 2016

Thumbnail of user kimw814
Wisconsin
1 review
0 helpful votes
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May 22nd, 2021

They still in money how old is the sequin jacket a structured sequence jacket and I got a kids jacket and it's not structured very well at all they are stealing money it should be against the law no return label so you can't return it somebody needs to call the police because they're still in your money he stole my money

Date of experience: May 22, 2021

Thumbnail of user fungstaf
GB
1 review
3 helpful votes
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October 29th, 2013

Completely unreliable!

Were unable to provide any details about when the items would be made available, took over one month for them to finally get back to me and let me know that they were out of stock.

Customer service is non-existent and it took the threat of reporting them to Paypal before they finally provided a refund.

Would not use again and would not advise anyone else use this website if only to save your sanity!

Date of experience: October 29, 2013

Thumbnail of user kellyw29
GB
1 review
0 helpful votes
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February 1st, 2014

Please do not order from this site... I read the reviews before ordering but I ignored them and now wish I would have listened!
Ordered 5 items 01. 12. 13, it is now 01. 02. 14 and I have still not got the full order that I paid for! The items I do have arrived separately (a month after ordering) I am now awaiting 2 more items which seem to have 'disappeared'
The first time I messaged I got reply to say my order has been shipped so 'just be patient' they will be delivered within the week... that was 3 weeks ago! I have sent them yet another message and got no reply this time!

It is such a shame because they are cheap and the quality is actually really good, the sizes are on the small size though, I am a UK 8 and I found the medium to be a little tight but wearable

This site should be regulated as I've read quite a few comments where people have not received the goods they have paid for... is this not called fraud?

Date of experience: February 1, 2014

Thumbnail of user aaronl22
Aaron l.

Dear Kelly W.
I am so sorry about your late delivery, for snow and holiday reason here, many parcels might get delayed for days. I do apologize for this. But one thing if sure, tbdress has been honestly doing business although there are many things for tbdress to improve.
Here if you like, You may contact here tbdress customer service here: by calling +86-29-68532816
VIP line: +86-10-56234566 or Email: Customer Service Dep. service@tbdress.com.

On behalf of tbdress, I apologize for not meeting your demand. Hopefully tbdress service team could get your complaint resolved at your satisfaction.

P.S.: you may personally contact me: sns@tbdress.com
Kinds and regards
Tbdress service team

Thumbnail of user debras23
North Carolina
1 review
2 helpful votes
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February 17th, 2014

I cannot encourage you enough NOT to engage at all with this company. They are a FRAUD! I cancelled an order for over $100.00 within hours after seeing reviews. They would not refund my money and I have been in a battle with them for weeks now. They shipped 1 item that appears was $16.00 to have a tracking number. I refused the package and I am now awaiting the outcome. RUN>>>RUN>>>RUN>>> as fast as you can!

Date of experience: February 17, 2014

Thumbnail of user aaronl22
Aaron l.

Dear Debra S.
This is tbdress service. Could I help with your shopping with tbdress? I mean to refund your money for you do not like tbdress items. Tbdress respect consumers' willing.

sns@tbdress.com is the mail box, waiting for your order number and message.
Kinds and regards
Tbdress service

Thumbnail of user purityp
Kenya
2 reviews
1 helpful vote
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March 10th, 2014

Bought this dress for my daughters prom. Went for custom made and I'm glad we did as would have been really difficult to alter it! Tbdress were brilliant at double checking the measurements. We had the train removed as thought it would get stood on at a prom, and it didn't detract from the dress at all. We put a flesh coloured slip underneath too as the split is very high. Stunning dress, and loads of compliments! Definitely i will recommend it to my friends!

Date of experience: March 10, 2014

Thumbnail of user mandye5
Nigeria
1 review
0 helpful votes
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December 20th, 2015

I just received one of the four dresses I order from tbdress, honestly the dress is the same as advertised on their websites. It so beautiful. Though it took one month to arrived Nigeria but it is worth it. It fits like a glove. Am a size 14 I ordered XL and it's just my perfect size. Can stop loving this beautiful floor length evening gown. I pray the remaining three gowns will be this beautiful. Thank you tbdress.

Date of experience: December 17, 2015

Thumbnail of user audreyb16
North Carolina
2 reviews
0 helpful votes
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October 23rd, 2015
Verified purchase

I placed my order and was a little hesitate with it being shipped from so far away. I emailed an inquiry with the convenient message box on their site. I got immediate responses and an update at each inquiry. I received my order much sooner (about 4 days) than was listed. Let me tell you. I am so pleased with my purchase. The quality is outstanding and was just like the picture on the site. I will be ordering another of the Leopard Print Three Piece Women's Tote Bag set. Did I mention the pricing was phenomenal!?!?!

Date of experience: October 19, 2015

Thumbnail of user edmondk11
Kenya
2 reviews
1 helpful vote
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September 19th, 2018

Blue Lapel Lace up Women's Shirt Dress just for $17 You people are just awesome. This is the thing that all I need to say in regards to Tbdress. It was great experience to shop with you. Above all you folks conveyed it to me inside time. I am going to keep in touch with Tbdress always and will do shopping in future as well. Much obliged to you Tbdress for conveying high caliber at moderate and sensible cost. Thank you.

Date of experience: September 17, 2018

Thumbnail of user juliec98
Singapore
2 reviews
19 helpful votes
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May 28th, 2016

I had given TBdress a poor review a few weeks ago. Since then I have received 4 emails from a guy called Aaron asking me for an ID. I gave him what the site gave me in all their email communication with me. Apparently they could not locate my order and cannot track it. My credit card has been deducted. So I am wondering if
1. TBdress really has a problem with tracking their orders
2. Their back office support is not working
3. Or it is just a game.
Readers, what do you think? I am getting more upset by the exchanges of email with TBdress. They appear to have no sincerity to help me out on the return. However because of the bad rating I have given them on Sitejabber, (read by 8000 already) TBdress wants to appear to be trying to resolve the problem. Am really cheesed off by the situation.

Service

Date of experience: May 26, 2016

Thumbnail of user aaronl22
Aaron l.

Dear customer,
Thank you for sharing your experience with us. Sorry to hear that you had some problem with your order. Could you please tell me your correct ID number so that we can solve your problem as soon as possible?
I’m looking forward to your reply, thank you very much!

Best regards,
TBdress Team

Thumbnail of user amberc6
North Dakota
1 review
0 helpful votes
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March 5th, 2014

I ordered my dress on Feb 22 and was told that I would receive a tracking number shortly. It's now March 5th and have not heard from them. My order number is ******* and am worried that it won't be here in time for my wedding. Any ideas for some help?

Date of experience: March 5, 2014

Thumbnail of user aaronl22
Aaron l.

Hello dear,
This is tbdress service. Your dress is being made. Ususally it takes 13-17 days to get your dress done. I am sorry for the delay. Since your request to make it more looser, this should be carefully made. Please give us bit more time to make it as beautiful as you request.

Keep in touch for your order
Best wishes
Tbdress

Thumbnail of user tracieh5
Philippines
1 review
0 helpful votes
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April 21st, 2015

I finally settled for the purple dress although everything on tbdress was simply adorable. I love the quality, collection and prices. The vast collection blew me out. I tend to fall for every single clothe here. I never knew it was possible to get dresses online because most sites I am familiar with have wedding apparel. But I learned it after my order was delivered.

Date of experience: April 18, 2015

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About the business

About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

How do I know I can trust these reviews about TBdress?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
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