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TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
Just received a wonderful dress ordered recently... It's really so beautifully made... The colour, fabric, quality, size - everything is so perfect for this year's lovely Christmas! Thank you very much, TBDress!^_^
My husband tried to suprise me with a beautiful dress for Xmas and guess what we still waiting on that suprise... he placed the order on November 19/2021 and today is January 10/21022... yes its a new year and no dress yet. Same as every other bad review on here, they take long to get to your email and it's always the same $#*!. "Hot item, we need 5 more days, please don't worry, be patient blah blah. How many reviews will it take to put this site down an out of ripping people off? Like who handles this type of $#*!? You already are robbing the world of so much and here we dumb $#*! keep supporting you! If you read these reviews and still go and purchase then you deserve what you get, just saying not trying to be rude but if the shoe fits. Reviews need to start with 0 as 1 star is to dam much...
How convenient that you needed the curly sad excuse for extensions smoothed out requiring a flat iron to verify that the hair was not sufficient to the advertised length sold to which you will not grant a fair refund for. Good business would actually mail me a return goods shipping box & pre paid postage for such a terrible inconvenience. Yet another disappointing interaction with this excuse for service.
"1. We will give you the refund $101 after we receive it and confirm it is in brand-new conditions without any damaging or dirt or perfume problems. "
You directed me to manipulate the items to your ridiculous standards to prove that this order was false advertisement to the point that the goods are no longer refundable for a fair amount.
Date of experience: August 20, 2019
Buyer's beware, don't ever try to order to this website without reading through the fine print of their return policy. Basically there isn't one. I ordered a dress amounting to $100, first of all, it did not look exactly like the picture, the size was not the same size as what was promised when I contacted customer service, lady named Fairy told me they cannot accept the item anymore if I want to return it for exchange that I have to pay $75 more. A big rip off, don't ever waste your money buying items here.
Date of experience: November 12, 2015
My daughter and I ordered some stuff right away. Everything had the same high quality. It's the first place we went shopping for her when she went back to college.
They even have jewelry! They show you the latest trends and have a really neat style gallery. Their customer service is top notch! We love this site.
Date of experience: July 14, 2014
All these talking about these dresses are fake reviews. It's been over a month and a half and I have not received my wedding dress yet. Please stop posting false reviews because you was paid by the company to do so. All they keep saying is please wait another week. Your package has arrived at your location was today's response. If I had my dress would I still be contacting y'all. You can't talk to nobody it's all through email which is automated. There tracking & shipping company EMS is the same way no live person to talk to. They work together to rip people off.
Date of experience: October 15, 2019
Good thing is quality quality and quality period. They provide decent items that too in budget. I ordered last moment for my sisters and i was worried about the online purchase, but it was way satisfying. There are a lot to select from, so took some time for me to select one. Now for all my party needs its TBdress. I am using thee mobile application. Another pulse point is there payment options 100% safe. The website is little heavy on desktop that probably due to my sub optimal configuration. I am giving 5 star for good collection, fine quality and prompt response.
Date of experience: July 18, 2018
I ordered a grad dress for my daughter from TBDress. Not at all as ordered and no desire on their part to send another or assist. See pics below. One as it appeared in the ad and the one I received! Poor Poor quality, the dress is hideous and nothing like its photo online. They heard my complaint, told me it looked beautiful on my daughter (OMG!) and offered no customer service, refund, ability to return it. I wasted a lot of money and my daughter was devastated!. Will never buy from them again and have warned my friends on facebook where their ads run daily. Buyer beware! Do not buy anything from TBDress!
ZERO stars for them in any of the areas below!
Tip for consumers:
Zero Stars! Do not order ANYTHING from them!
Date of experience: March 13, 2015
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
I am so sorry to hear that you had an unpleasant experience with us, if you want to return the items back to us, please check our return and refund policy via this link http://www.tbdress.com/help/Returns-Refund-Dispute-15/ and send emails to service@tbdress.com or call +86 29 82016886 and contact with them to raise a complaint in order to get a refund. Thank you for your cooperation!
Very nice merchandise a great variety of new and unique items. Great layout of jackets shirts tees. Simple... scrolling through all items. My wife started looking now don't know what I got myself into... lol. I'm sure I will be doing a lot more shopping here in the near and far Future
Date of experience: January 5, 2018
My advice to those who are saying the company is a fraud, try and read reviews from other rating sites. I was also not so sure about TBdress but after some research, I learnt that there are more people who trust the store. I have made several purchases over the last few months and all we delivered within the time frame stated. I would advise to give it one more chance if you were not happy the first time.
Date of experience: December 11, 2013
Like any other company am sure you will get a lot of conflicting reviews about it but at times experience is the best teacher. In most cases I have read many discontented buyers but sincerely for me things went smoothly. In order to get a full refund you must satisfy all the requirements in their refund policy which is clearly explained. I expect anyone having doubts to check it out first before buying.
Date of experience: August 18, 2013
I followed the 3 step order procedure and was taken to paypal to make payment. Upon my inquiry into the status, Heidi at customer service emailed me and confirmed she did in fact receive my payment but no order was showing. I replied to her stating what product I ordered. I have heard nothing from the company since! The date I ordered was December 17,2013 and paid the additional shipping charge for the 2-5 day delivery. It is now January 2 and no a word even though there policy states they will reply within 24 hours. HORRIBLE!
Date of experience: January 1, 2014
Tbdress is truly fantastic! It has the best deals for clothing that I've ever seen on an online store! The custom dress I bought was delivered with incredible haste and I do not regret buying from them at all. The sizes matched perfectly to my own measurements and the dress looked great.
Date of experience: July 13, 2014
This site is complete crap, for one they are very argumentative so there goes quality customer service.
With all the complains about this crap of a site I wonder why they are still allowed to have any business transaction with US customers. I order three dresses from this crap of a site, they arrived and does not fit and for some reason these money grubbing consumers are trying to forced their merchandise down my throat. Like who the hell wants to keep a product that does NOT fit.
I'll tell you this you live and learn, I will now review any online site i'm going to do business with in the future, and as for TB dress I will make sure that every military wife whom are considering them for any reason, whether it's a ball or just everyday shopping knows about their scheming ways.
Date of experience: May 3, 2014
Tbdress offers an outstanding service. Communication from the company was great keeping me informed of the progress with my dress which is lovely and fits well. I will definitely order more items in the future. I am very much satisfied. I recommend that you also visit Tbdress.
Date of experience: May 20, 2014
These dresses look nothing like this in real. Ordered a red one, most horrible experience, they took forever to ship it, never updated me with the status, I sent so many emails. The dress finally arrived today- looks extremely pathetic and is way different to what I ordered.
Very very disappointed. Definitely disputing with PayPal and gonna need a full refund. Never ordering with them again.
Date of experience: July 29, 2015
Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!
Best regards!
TBdress team
Shipping was quite fast considering I live in Australia! Did have a few loose threads but easily fixed and it is a good make for the price. Looks good with jeans and some shorts as well, really glad I purchased this item
Date of experience: November 3, 2014
I paid full price for a custom order dress. It came poorly made with stain spots and uneven fabrics on skirt, unwearable to my son's wedding. Contacted the customer service, lots of haggling, the last offer I received was 50% price already paid. Their return/exchange policy stated %100 customer satisfaction which was just a scam.
Tip for consumers:
Do not order from this company, there is no 100% customer satisfaction guarantee!
Products used:
Custom order dress
Date of experience: August 23, 2021
"I was very satisfied with the product and also after sales service. I had a damaged part but as soon as I contacted them, they replaced and shipped another immediately. Thank you for your excellent service."
Date of experience: July 30, 2014
Beautiful dress at an exceptionally good price. Fit perfectly according to sizing chart measurements. All that was required upon arrival was to have it professionally pressed and my daughter felt like Cinderella going to the ball..
Date of experience: August 21, 2014
I've ordered the item over a month ago and still waiting on my order. I'm leaving for my cruise next week and praying it gets here. I see the updates stating its in the United States but that's been since 5/20/19. Confused on what takes so long.
Date of experience: May 23, 2019
You should be warned this is the worst online company ever! I should have read reviews before I spent $315 on shoes. Every single shoe was NOT as pictured and did not come anywhere near the timeframe they give. I had contacted them prior to ordering and they completely lie just to get your money. When you ask them to return they first try to bribe you with $5 (seriously?) and then they beg you to keep the items. If you are looking to waste money and make someone else a buck then go ahead and order from here. Otherwise DON'T DO IT. You will definitely regret it.
Date of experience: July 25, 2019
Beautiful clothes! Incredible prices! What else can I expect? I really appreciate the fast delivery and quality packing. Awesome customer service! Tbdress is certainly the kind of people that makes your day go smoothly with a smile. I recommend tbdress for online purchases, and I will definitely continue to buy from them in the future.:-)
Date of experience: November 27, 2013
Just got some Halloween themed tights from a company called Tbdress.com. I painlessly ordered them on-line. Delivery time was a couple of days! Im really pleased with the quality of the goods, the payment and delivery too. Would absolutely recommend you visit the website. This will not be my only purchase!
Date of experience: October 24, 2014
I bought 3 items in here and I'm totally disappointed because size was wrong not tagged it's a totally an scam this company material not worthy totally diferente from website examples Clothes looks they made and don't even put the tags and not sure what brand u buy materials horrible too
Date of experience: February 8, 2022
I recently ordered an item online that showed good reviews and normal shipping within 5 to 9 days. After a month, I did not have the item. I contacted customer service who refused cancellation or refund. I disputed the charge through my card provider. The item magically showed up after disputing. It's cheaply made like they made it overnight and shipped to avoid refund. Balled up in a bag with a label on it, strings hanging from it, does not fit as measurements described (I ordered a large). They have removed me from their site. Said my email doesn't exist but I have an email full of their marketing emails until I unsubscribed. So, I can't log it to write review or anything else. I'm glad I only spent $35. Do not order.
Date of experience: May 4, 2021
Hey guys! About a week and a couple of days later, btw I didn't mean to put the pictures there with the email. Lol. So, as I said before tbdress said they were sending out another dress. Surprisingly, I did get a dress yesterday however it looks nothing like it did on the website. Very cheap and has cheap sequins attached that fall off and get all over you. This website needs taken down, please don't purchase anything from here.
Date of experience: July 28, 2020
I ordered a dress from here on February 11th, and it is now July 20th five months later and my dress never arrived. Mind you I payed extra money for shipping. I've emailed the team to get nothing in response! Just went to track the dress today and when I did the tracking number said expired, that there had been no movement on the package in months and that it must be lost? So, I emailed tbdress and after reading reviews I'm sure they will not reply nor will I get a refund
Date of experience: July 20, 2020
About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
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Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!
Best regards!
TBdress team