• TBdress

TBdress

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Overview

TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

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Top Positive Review

“Amazing Products”

R K.
10/5/15

Just received a wonderful dress ordered recently... It's really so beautifully made... The colour, fabric, quality, size - everything is so perfect for this year's lovely Christmas! Thank you very much, TBDress!^_^

Top Critical Review

“SCAMMERS WARNNING!”

Evana R.
1/10/22

My husband tried to suprise me with a beautiful dress for Xmas and guess what we still waiting on that suprise... he placed the order on November 19/2021 and today is January 10/21022... yes its a new year and no dress yet. Same as every other bad review on here, they take long to get to your email and it's always the same $#*!. "Hot item, we need 5 more days, please don't worry, be patient blah blah. How many reviews will it take to put this site down an out of ripping people off? Like who handles this type of $#*!? You already are robbing the world of so much and here we dumb $#*! keep supporting you! If you read these reviews and still go and purchase then you deserve what you get, just saying not trying to be rude but if the shoe fits. Reviews need to start with 0 as 1 star is to dam much...

Reviews (7,352)

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Reviews that mention popular keywords

customer service (448) wedding dress (201) shopping experience (168) return policy (53) order number (42) web site (40) return address (23) phone number (26)
Thumbnail of user zenaidas
1 review
0 helpful votes
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November 29th, 2015
Verified purchase

My custom sized (my daughter is very petite) was made to perfection. Accurate to description and photo provided on site. Fit was PERFECT, and customer service was very helpful. Quick delivery. They've made a return customer out of me, will definitely buy from website in the future.

Thumbnail of user maritzac3
1 review
0 helpful votes
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November 13th, 2015
Verified purchase

I want to by all the dresses n tops n jackets EVERTHING!
It's like they made this TBdress website just for me!
They have such a big variety! From day to night outfits.
They have great accessories as well!
Shop ladies! U can buy so much for so much less then department stores but still keep the quality :)

Thumbnail of user kilameb
1 review
12 helpful votes
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October 22nd, 2014
Verified purchase

I got the jacket delivered on Tuesday this week. I have checked it and the quality is great; not toyed with at all. It is amazing and fits me well. The price was also reasonable. I am very pleased and willing to shop here again in future.

Thumbnail of user amieb4
1 review
13 helpful votes
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October 9th, 2015

I was so excited when I found this site. I bad, y needed a dress for my sisters wedding and there were so many to choose from here. But I soon learned that it was too good to be true. I ordered 3 so that I could try some different styles and I had already checked their return policy so that I could send them back if need be. Well little did I know those 15 days you have to return your dress get eaten up with fighting with customer support. It's a 12 hour time difference and half the time there is no one answering the phone. My first email never did get a reply and it seems the only return your email after you start hounding them. Then they require pictures to see why was wrong and now they are telling me that they only refund 50% of the price. No where in their policy does it say you need pictures or that you can't get a refund ( you do have to pay shipping). My dresses were not a custom order job it was a standard size 16US, but they tell me they will only pay half. CRAZY!

Thumbnail of user stephaniet768
1 review
0 helpful votes
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March 16th, 2021

I can't say enough bad things. My dress never shipped. The event came and passed and when I reached out for a refund, they shipped it instead. I'm only getting married once, and I paid for expedited shipping for nothing. I am still trying to resolve the problem but can't get a response from them.

Tip for consumers:
Don't trust that your order has been processed.

Products used:
I ordered a dress for my wedding that never arrived.

Service
Shipping
Returns
Thumbnail of user cassandrak28
1 review
1 helpful vote
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September 20th, 2019

This company takes your money and doesn't give you the product then alleges they never received it back when it was never delivered to my address. They do not help and worst customer service. Honestly go else where and save yourself the headache and worst experience ever. Not worth it will never shop here again.

Thumbnail of user abigailj2
1 review
0 helpful votes
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December 15th, 2014
Verified purchase

Dress arrived as ordered and just beautiful. It is my daughters wedding dress and we both could not be happier. The people that we dealt with were more than helpful and nothing was a bother. The dress is exactly what was shown and would not hesitate to recommend TBdress to everyone looking for a fantastic dress for any occasion. Thanking you. Abigail

Thumbnail of user kathyj21
1 review
0 helpful votes
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May 9th, 2015

I needed a flower lapel pin for resurrection sunday and i needed it within two weeks this was my first experience with tbdress.com and I am well pleased with the timing and the prices this website has i would like to see a bigger variety of lapel pins but that's just my thing. All in all i will definitely shop here again...

Thumbnail of user susannas3
1 review
1 helpful vote
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August 17th, 2014
Verified purchase

I have never had such fantastic service from a company in my life. I can not understand how anyone is complaining about Tbdress. The quality of each dress I received was amazing. The customer service was outstanding.

Thumbnail of user noell29
1 review
3 helpful votes
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August 15th, 2014

Worse company ever for a wedding dress. Ordered mine had to give them my measurements 4 times. When they FINALLY sent it, it was wadded up in a flat shoe box, looked nothing like the pictures and not even close to my size, trying to get in touch with them after they get your money is a joke, so now i have to buy another dress but i will go to a shop. Thanks for taking my money stressing me out more and not responding, customer service my $#*!

Tip for consumers:
Dont order from here

Thumbnail of user elizabethd111
1 review
0 helpful votes
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May 4th, 2017

All I can say it's beautiful clothes, the shoes, the jewelry everything that's why I keep ordering, amazing and excellent site. Keep up the good work and have some discount. Thanks for this product! From: Elizabeth D.

Thumbnail of user hamidm2
1 review
7 helpful votes
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July 5th, 2015

I ordered two items. One has arrived only and it is totally different material than it was shown and promised on the web site. This company is scam and all other reviews are probably from within company.

Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Dear hamid,
Thank you for sharing your experience with us. We are so sorry to hear that you are not satisfied with the dress you have received. Please kindly note that I have informed your exclusive customer service representative the problem you have met with, and they will try their best to help you solve your problem as soon as possible. Please note that the other dress in your order has been finished already and will be shipped out in 1-2 days. Once shipped out we will send you the tracking No. And link so you could track it by yourself. Please check your registered email box and thank you so much for your cooperation!

Thumbnail of user monaz1
1 review
0 helpful votes
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November 29th, 2015
Verified purchase

I bought a green loose long sleeve dress from TBdress (order #*******). This dress is super cute and fits me so well! The color is exactly what's shown online. The material is really soft and very comfortable.

Thumbnail of user lindsayb33
1 review
1 helpful vote
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July 7th, 2014

I buy mostly all my clothes and accessories here. I love that I can be fashionable and yet not lose all the $ in my pocket. Yes, the clothes don't last long, but totally understandable; you pay for cheap but trendy clothes, you wear them for one season and that's it. If I want something classic that will last for years, then I'd also be willing to shell out the big bucks for it.

Thumbnail of user fantab2
1 review
1 helpful vote
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February 17th, 2022

Is this how u people treat your customers, when u make payment no receipt no tracking number, can I please get information about my order, this was they weeding Gown I order for.
Reach me
At *******@gmail.com

Thumbnail of user sierram52
1 review
0 helpful votes
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January 13th, 2021

This was my first time ordering off this website. I paid $37 EXTRA for express shipping which said 3-8 business days. Mind you, I ordered weeks ago. So all together i spent $77. Well it's past 3-8 business days. I have missed the deadline I needed my order. And when I try to talk to someone, no one is available. It's bad that as a first time customer, I had to deal with this and to spend that much money to never get what I ordered. I advise you all to never order from here! I don't want what happened to me, to happen to someone else. I will NEVER order from this company ever again. And I will continue to tell my peers to never order from here.

Thumbnail of user lindseys14
1 review
2 helpful votes
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April 28th, 2014

I was in shock over how many reviews were exactly as mine was going to be, not kidding. I got my second dress today from this TBdress and its absolutely crap. I cant describe it any better. DO NOT BE FOOLED BY THE PHOTOS. These dresses are not made with the same quality of materials or sewn properly. They are junk. I have wasted over $500 on two gowns and the photos are not photos of their work, it is from the sites they rip off to make the so called dresses the same! The colors and quality of the stitching on these dresses are like a poor copy. I think I could have made better dresses at my first attempt to sew, not kidding. Save your money. I have a dispute going on with PayPal to get my money back. They need to read these reviews and see what kind of company's are out there ripping us off.

Thumbnail of user johnc181
2 reviews
3 helpful votes
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October 16th, 2013

I recently bought the Charming Trumpet/Mermaid Sweetheart Lace Ruching Wedding Dress from Tbdress.com. It was wonderful buying experience for me. The item was delivered to me in less than 7 days by taking an online payment. I was so impressed on seeing the material as they have high quality maintained. I look forward to buy more from Tbdress.com and make my online shopping experience a great fun.

Thumbnail of user kathya137
1 review
8 helpful votes
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October 13th, 2018

The dresses arrived late, didn't fit, and they will not issue a refund. The website advertises easy returns, but when I requested one, they informed me of how difficult it is to send back to China, and they can only give me a 40% refund. I have emailed numerous times, and most of the responses are the same thing, avoiding the questions, or stating the loss for them if they do the return, despite what their return policy states. I even copied and pasted their return policy, as well as a photo of it, and the response is still the same. After nine emails, and even uploading unnecessary photos of the dresses (per their request), they spoke to a manager and offered a 50% refund. That is not what their return policy states.

Thumbnail of user lorretac
1 review
0 helpful votes
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September 3rd, 2013

For once I loved something that had been bought online. Sometimes you get that when you buy something online, what is delivered is totally different. TBdress delivered my dress just the way I had ordered. There those online stores that can even send you wrong orders and when it comes to refund it will be a major issue. Well if you want to experience the best way to shop online for dresses, then check out TBdress.

Thumbnail of user rebekahy
1 review
1 helpful vote
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April 3rd, 2014

This was the very worst experience of my entire life.

I ordered an A-Line dress in burgundy from TBDress. When I received this dress, after an extra week of waiting, I opened the package to a bright red dress that was most certainly not an A-Line dress.

When I contacted them about it, I received an email that stated they were out of the office for the next two weeks. I had to wait and never received a reply. I ended up emailing them again regarding this situation. After about seven or eight emails back and forth, with my supplying close to a dozen photos proving that this dress was not at all what I ordered, they told me that they were unable to do anything for me. They said that their product was excellent and I didn't know what I was talking about.

Do NOT order from TBDress. Ever. This was the worst experience - both with the extremely poor quality and the seriously awful customer service.

Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Hello dear rebekah y.
This is tbdress service. If you are not happy with your items from us, after confirmation wrong-item delivered, customer could ask for refund. Please give me your order number so as to look into your order. I am here sincerely wishing to solve your complaint at my effort.

Kinds and regards
tbdress.com service

Thumbnail of user taccarat
2 reviews
2 helpful votes
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March 12th, 2016

I just last night placed an order for my wedding shoes(*******). The shoes are beautiful however when I placed my order my total was a little over $80 with the cost of shoes and the $27 shipping price. However when I received my pay pal alert I was charged $196 for 3 pair of shoes that I did not order one of them are even a duplicate of my wedding shoes. I am extremely upset that I cant get in contact with anyone and none of my emails have been answered yet. I will never in my life shop with them again because I feel they just stole my money. Please be very cautions ordering from this site.

Thumbnail of user aaronl22
Aaron l. – TBdress Rep

Dear customer,
Thank you for sharing your experience with us. Sorry to hear that you had some problem with your order. Could you please tell me your correct ID number so that we can solve your problem as soon as possible?
I’m looking forward to your reply, thank you very much!

Best regards,
TBdress Team

Thumbnail of user danilynnt
1 review
0 helpful votes
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October 16th, 2015
Verified purchase

Materials will vary. Each arrival I find was totally a surprise in the fabrics they used. For most part, will use them, but one was way too sheer and photo looked like a solid fabric, so that was a shocker how flimsy it was. Another was a defect in fabric shading, I reported and I am having some problem with interpreting language with them. But Im sure they will at least credit me or something. If not, I would wonder if I should buy again. Im a new customer, so Im still seeing how things look when they arrive. One more still on backorder.

Thumbnail of user claraw12
1 review
0 helpful votes
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August 19th, 2014
Verified purchase

I am so happy with my purchase and the dress is fabulous, trendy and will probably last me for a long time, since I didn't go for the classic white gown. Also, the tbdress team has made the entire shopping experience very comfortable. They are very friendly and precise and eager to discuss any detail you want. Goos!

Thumbnail of user johnn598
1 review
0 helpful votes
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November 17th, 2014
Verified purchase

When I came to know about TB Dress I did not have to look anywhere else for any clothes at all. Winter-wear, summer-wear, casuals or formals, I get it all at this one-stop online shop. It would be awesome if you guys can add some variety to the accessories as well!

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From the business

About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.

With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.

Company Representative

Thumbnail of user aaronl22
Aaron l.

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