Overview
Temu has a rating of 2.1 stars from 1,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
I ordered batteries for my flashlight on July 23,2023. I immediately received the order receipt via email. O the July 25th i received an email the item shipped. What got my attention was the USPS tracking number. Especially when it referred to airports. I then went to the USPS tracking and it indicated a label was requested and awaiting item. Here I am on July 27th and I get the same results. No Item! Is this a scam sight? I alerted my credit card company as well as the postal service.
First time buying from Temu and i honestly thought i was gonna get scammed but I didnt :D the steamer works pretty well and keeps my room fresh esp in colder seasons. The colored lights thing don't work for me but i dont really mind bc i came for the steamer and not the pretty lights.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Not sure if this is allowed, however thought it could really help some people who are struggling financially.
https://temu.com/u/lPh4xhuDbwiJoSV
Hi lovelys
Can I ask how many of you shop at SHEIN, Ali Express, Wish?
There is a brand new app out called Temu which is exactly the same, if not better for cheaper prices.
Since joining a few days ago I have had £3000 worth of free items, all have been shipped already with tracking details for Evri & Royal Mail.
No bank details needed so there is no scam.
All you do is join the app, play the flip or spin game and refer people to get £40 free spends. Then keep repeating the game and referals to get more free spends.
Or £20 instant payment into your PayPal.
I've added a photo of proof of delivery, zoom in to see my name, I've blanked out my address for obvious reasons
If your interested please click on the link
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
I paid for an arbor which I never received.I believe that was misleading I though it was a reputable copiy There were several different sellers to buy from us the puchase date was 6/13 to Commellie GBR. London
Hello Patsy, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type “missing item” into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I recently received my sweeping mop from temu and did not receive the charger and i switched it on after 3 hours i noticed smoke coming out of it and my 2 year old son was near it he cld me and my husband immediately threw it out and it cought fire i was so scared my family was saved pls be careful before ypu orfer any electronic from temu
Hello Sakshi, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). We have checked the order details you provided and can confirm that your order has been fully refunded to your original payment card. Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. Our customer service specialists will reach out to you soon with further details. We appreciate your patience while we looked into the issue. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We hope you have a nice day!
When i first heard of their tagline, i was skeptical and thought its a scam, decide to download them anyways just to check them out but boy i was surprised. The prices were so crazyyyyy, couldnt resis to get them. Legit products without the overpriceness. Tips: i only buy items that dont look dodgy
Hello Stephen, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I had a credit of 7.62 and a coupon for 4.75. My items were 19.03 plus 1.58 tax and the still charged me 12.99. I should've been 8.24. They are cheating people out of there money
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I screen shotted my win. After speaking with 4 pretty rude agents who obviously couldn't give a rats behind.They told me my screen shot of my $100 credit win was "irrelevant" - I was rooked out of my $100 Temu credit win and sent a paltry $5 credit for my trouble.
Don't place orders to get gems to spin the wheel thinking you'll eventually get that $100 credit. They don't honor it. See my screen shot below. They did not honor my win.
I've had a package lost/stolen before USPS ever put their hands on it (yes, they did reimburse me for it weeks later). Several other packages just sitting (no movement) in Dallas area for 10 days. They have improved in this area lately but rooking me out of this credit when I have proof.Put them back at a 1.
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
Im a bit older so it obviously took me a while to really get into the rhythm of Temu. I knew how to use it but it felt like I didnt until i kept going on it constantly. Now, its the place where I get most of my household essentials and I really like it!
Hello Adam, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I don't know where to start. I guess I'll I begin with the sizing: the dress was at least three sizes too small. I usually wear a small, but, not knowing the company, I ordered a large to avoid this issue. Moving on to the fabric- it was a polyester so cheap that it would have been too awful to put on a dollar store doll ( one that actually costs a dollar). Next: the embroidered flowers on the netting were already starting to unravel when I took the dress out of the packing. Lastly, the dress is a color that I can only describe, if I were being kind, as vomitous- you might replicate it if you ate and regurgitated a VERY old Creamcicle -if that Creamsicle had been buried under the mystery meat at the bottom of the freezer, and repeatedly thawed and refrozen with said meat over the course of several years. Stay away from this company. You'd be better served setting your money on fire then throwing the ashes into the wind.
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
Initially Temu was amazing- however the last three packages the USPS and Fed Ex have only seen labels and packages were not received. The package totals at almost $500 US dollars, they want to give a Temu credit and now again packages not received. Buyer Beware.
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
So far as I can see this is a scam I tried to win the 20 dollars by inviting people to try and it won't let you past the 2 dollars to go no matter how many people invite or post on my FB page makes it a scam
Hello Roy, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is the most important to us and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat, email (help@temu.com), so we can help you investigate right away. Have a great day! Best wishes, Coco
My first purchase experience with Temu was very satisfying. All the items were delivered within the time that was mentioned during ordering. Though a few packings were damaged, all the items were quite intact.
My returns' experience was also very satisfying as I had to return a few. The amount was immly credited to my Temu account. Since it said it would take 14 days to be credited to my credit card, I preferred an account credit.
Overall a very good experience. Hope it stays the same.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I did my research before buying, apparently Temu is base in Boston and not some rando country. So i decide to give it a go. The website is sooo easy to navigate that I even got my mom on it (she's obsessed with the site now obviously). All you need to do is sign up and the site shows you these cool product recommendations right when you open it so shopping is super easy. You get to discover a lot of products you never knew existed! They offer really low prices too, like the ones you usually get when you buy wholesale but you don't need to buy a lot tho. You can just get one item at the fraction of the price that dropshippers usually give!
Hello Stephan, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
Curiosity killed the cat. I thought I would scan to see what they had. A pineapple corer! I love pineapple! It turned out to be a piece of tin that wasn't sharp enough to get through a tomato. The "plush" bathmat? A thin piece of foam that leaks right through to the floor. There were several other items that werent worth the bag they were in. Except a telescoping fan and corner sweep went into the garbage, along with my $33.00. When I scoped it, it was useless! It didn't bend to clean the blades! More garbage! Score: China $39.00 - Me 0
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have ordered 3 times in 6 weeks, I have received 2 of the orders already with the third to arrive in the next week. The first two orders came within the timeframe promised. The products are WONDERFUL! I have not been disappointed with anything I have ordered, household products, baby toys, I haven't ordered clothes or shoes as I fear the sizing might be different that what we are accustomed to but I will be a lifelong shopper for sure! Once again, everything has been great quality, I wouldn't hesitate to try anything they offer! TEAM TEMU!
Hello Traci, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Coco
Order was split, 1st pkg was delivered to correct address. The 2nd half if the order was delivered to some other address that was not mine. Now 2 items are out of stock. Poor courier choice. Sticking with Amazon
Hello Bernice, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under the Temu Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help resolve your issue.
Holy $#*!, this site is like WHOAAA! I dont know how I ever lived without it! Its like the motherload everything I could ever want. Need a new game? Chek. Looking for some fresh tunes? Check. Want to watch the latest movies? Check, chekc, check. And the best part? EVERYTHING IS IN ONE PLACE Im never leaving this site, ever.
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
I'm 63yrs old and have never dealt with a company so inexpensive and great quality for the money, especially the shoes and pajamas I've had 3 deliveries in the past 3 months all arrived within 2 weeks! What a brilliant owner giving the customer a great deal while they are also making money. I'm so excited I found TEMU their amazing, I've purchased over 50 items and love everything I've purchased, so happy to give a great review, I'm your customer forever! Example 2yrs ago I bought a microwave magnet at walmart, the same exact one is less then 5.00 with TEMU,I paid 12.00 at walmart! AMAZING... Barbara
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
I liked the products and delivery Tim. BUT, I have an extra charge on my card and it's near impossible to get them to remove it. I was issued a refund for items that were a mistake. Never received the items. Afterwords the same day they recharged me for the same items. They won't refund that extra charge. Keep telling me to work it out with my bank. Banks says we need to dispute the charge and cancel the card. Temu will not cancel the charge!
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, message us through Temu.com or Temu app live chat so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team