- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Temu has a rating of 1.9 stars from 1,722 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Temu most frequently mention customer service, credit card, and poor quality problems. Temu ranks 69th among Social Shopping sites.
This company responds to reviews on average within 9 hours
I have never been disappointed in anything I have purchased from Temu. They have great prices and good products.
I will give temu 10 stars for everything! Quality worth money, return /refund options always there as chat with customer service if problem arise love everything about TEMU except delivery people who are very bad not bring package or leave that who knows where.Delivery people sucks. Even now you cant leave message you can't reach them the worst delivery company!
I've been with TEMU for over a year now and they treat you like they are the customer,they go out of their way to assist you with every aspect of your purchase, I've ordered at least 6 or more time's and refered all my friends and family and their tickled with all the cool and unique items they've purchased,I myself like many others I've refered,are convinced and can now,SHOP LIKE A BILLIONAIRE... THANKS TEAM, Much Love From Mayberry NC.Ronnie.
Tip for consumers:
Shop Like A Billionaire, Thanks Team, RONNIE NC.
Products used:
All
Date of experience: July 9, 2023
Cheap customer service I purchased for $81 I nvr got items not refund no response from provider struggling how To get refund Amazon is little expansive v good customer service and return policy please don't become victim of Temu
V cheap service I lost my money
Tip for consumers:
Please don’t become victim of Temu
Products used:
I purchased many times this time I had bad experience I will nvr purchase hereafter in Temu never recommend
N
They never reply for email FRAUD
Date of experience: June 22, 2023
Hello Thabaum, thank you for your feedback! Please allow 5-14 business days for your refund to appear back on your payment method depending on the processing time of your financial institution. If you don’t see your refund in 7 business days, please feel free to reach out to us again through Temu.com or Temu app live chat, or email (rachel.zhang@temu.com). Customer satisfaction is the most important to us and we would be happy to assist with any other questions or concerns you may have. Best wishes, Temu team
I asked to see where all the things were that I had clicked on to process and five minutes later the representative still had not answered my question.
Tip for consumers:
Order everything at once. Don't order one thing and then spend another hour shopping the site like I did because all those things I put in my cart have not yet processed. And there is no Check Out button, so I don't know when the order will process. Customer service chat was useless. He never responded to my question. One rep said he'd have to get me another rep, and then I asked that rep the same question and five minutes later he never responded.
Products used:
I haven't gotten them yet. I ordered nearly $100 worth of goods, but it takes hours to process. So I don't know what all Temu will even send me.
Date of experience: March 10, 2023
Hello Susan, thank you for reaching out to us. We greatly appreciate your feedback. We are sorry for any inconvenience caused. We will constantly review the customer satisfaction and optimize the quality of customer service. Your feedback is extremely valuable to us and we will strive to address any concerns you have. We strive to continuously improve our platform features to better serve our users. Please do not hesitate to contact our Temu Customer Service at help@temu.com if you have any technical difficulties with our app or website.
So I received my first parcel from Canada Post...second one said FedEx then said delayed.never received.next one same thing said out for delivery then delayed.done with this company
Date of experience: May 10, 2023
Hello shari, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
I have used them 3 times now. And after the first time and the last time, my credit card number was stolen. So I won't be using them anymore, just because of the hassle of it all..
Date of experience: August 13, 2023
Hello, thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. If you see any unfamiliar transactions on your bank or credit card statements, we recommend that you contact your card-issuing bank as they are in the best position to investigate where your personal information might have been compromised. If your banks ask us to help investigate, we will proactively work with them to find a resolution. Please do not hesitate to message us on our Temu.com or Temu app live chat if you have any other concerns. Best wishes, Temu team
My sister introduced me to them a couple of months after they first came out. At first, I was worried because it looked similar to Shein and I had heard bad things about their company. I tried to find reviews online and unboxing videos on YouTube to make sure my items would actually come if I placed an order. I decided to go for it and they have always given me what I purchase. Some items aren't the best quality, it just depends on what you buy. The coloring is also not always exact so I try to look at the customer images under the review sections. Overall, I've been happy with my purchases. They actually gave me an 80-dollar refund for an order I received! The website said my order was never delivered so they gave me a refund but it was delivered. I told them about this and they said to keep the money. They have a chat section where you can immediately talk to someone and the customer service is good. A couple of times I've received an order a couple of days late (but I've made many, many orders) and they have given me 5 dollars every time it comes late. Also, I only need 10 dollars worth of items to make an order and get free shipping. My sister's minimum spending amount is 15 but I think it's because she got an update. I think they recently raised the price.
Products used:
Shoes, clothing, toys
Date of experience: September 4, 2023
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I have been trying with no success to reach someone, anyone, with Temu customer support. They show my order as delivered but it was never received. The order was shipped but there was an issue with the post office losing it or delivering to the wrong address. I followed all of their suggested recommendations of what to do if an order is not received and I'm trying to get a reshipment. On the Temu app I entered the required info for reshipment and whenever I hit submit it pops up with " please contact customer support. I've tried numerous times to contact them thru the live support and it's nothing but a frustrating waste of time. After being # 586 in line and waiting over an hour each time when I got to the 160's in line it says they have disconnected from the chat session and to recontact them if I still need help. Now when I try to contact them thru their live chat option it says there's no connection and try again later. I've tried calling every customer service number they have listed. They're ALL disconnected. Take a look through the responses from Temu to other reviews on this site. Every phone number they have listed is disconnected. Sent emails with no reply or acknowledgement from them.There's no way to contact anyone.
Date of experience: May 15, 2023
Hello Brenda, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team.
I made a few big orders with Temu, I was out for the day and they apparently delivered them, I came home with no parcels in sight, checked everywhere and with neighbours, Now the order wasn't cheap and yet TEMU are refusing to replace or refund my order
This was the reply...
Thank you for reaching out to us regarding your
Order. We understand your concern and apologize
For any inconvenience this may have caused
Based on the results of our investigation, we aren't
Able to provide a reshipment/refund for this order.
Products used:
No products as didn't arrive
Date of experience: September 7, 2023
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. Most packages arrive between 6-25 days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. So we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
First order with TEMU. Instead of delivering my order to a safe place ie walking through my front gate and leaving out of the elements on my porch, PFL Logistics threw my order (containing glass bottles) over my fence and left it in the rain and dirt in my garden. I had to go climbing through shrubs to even find it, where one would least expect it. When I went to review my order with TEMU, they don't allow you to review on customer service or delivery - just the items purchased. Additionally, I went to contact them to raise this issue and they offer no email contact. The only contact is to chat to a bot. So I outlined the issue and a bot replied and asked me to outline my issue. I told them I had and to read it. It was then escalated to someone else and they to repeated the same line. They deliberately obstruct you and prevent communication and complaints. I have two more orders on there was and they will be the last. I fully intend on writing reviews across social media to warn people what this company is like. Interesting to note they've switched off Facebook reviews... clearly hiding the numerous complaints and poor feedback.
Tip for consumers:
First order with TEMU. Instead of delivering my order to a safe place ie walking through my front gate and leaving out of the elements on my porch, PFL Logistics threw my order (containing glass bottles) over my fence and left it in the rain and dirt in my garden. I had to go climbing through shrubs to even find it, where one would least expect it. When I went to review my order with TEMU, they don't allow you to review on customer service or delivery - just the items purchased. Additionally, I
Date of experience: November 13, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I bought two dresses one was too tight one was too short also bought a sweater outfit which the top was too short and the skirt was kind of huggy but I talked to someone on the phone they said to return it so I did return it but they never gave me my money back they have they merchandise but they refuse to give me my money or credit what I have brought and I would have went along with the credit you know so I can just got something else but they did not refund my money or the clothing back when I talk to him they say they already sent it to my bank account I'm looking at my bank account about every single day more than one time and I know they have not returned my money back and they decided not to do anything about it I will never ever buy anything from them and I hope nobody else do by nothing from these people because they are crooks
Products used:
Sweater suit, two dresses
* Temu attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 22, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
After I placed an order, they added junk THE NEXT DAY. They had tried to get me to buy some extra lousy thing the evening before when I placed an order, and I worried that I had clicked wrong. So, of course, I checked the order to be sure they had not added it. It was not there. About 12-13 hours later, they added it for $5 -- something I certainly don't want. It took me exactly 41 minutes of absolutely constant work to get the junk off my order. In a chat, he offered about 5 times to remove something that I had actually ordered. But could not remove the added junk. Then he said he would transfer me to a specialist who could remove it. AND HE HUNG UP!
He had given me a long procedure for me to remove the junk. I finally managed to do that -- after 41 minutes of chatting and work.
Temu does have some nice products, but this policy of adding things the next day -- without the customer's permission -- and then not removing it when asked -- is completely, totally unacceptable.
From now on, I will buy from Wish and Amazon. They have comparable products without adding things to your order -- a day later when you don't expect it.
If it were not for the dishonesty, the horrible customer service, and the hangup, I would have become a regular to customer
Tip for consumers:
Don't buy from them because they wait until the next day to add junk that you don't want. You are likely to miss the notice that comes hours after you place an order.
Products used:
Kitchen utensils, personal items
Date of experience: January 27, 2023
Hello Dara, thank you for reaching out to us. What you have reported is out of the norm. Customer satisfaction is our number one priority and we are constantly working to improve our service quality. If you may send your order ID to us at help@temu.com, we would be happy to investigate and assist you right away. Thank you! Best wishes, Coco
Horrible! Poorly packed Do not waste your time and money!,. No packing material one broken item and no instructions with any of the items--what good is a dent remover with no insructions?
Tip for consumers:
Not to order from them--items are cheap--you get what you paid for.
Products used:
assorted items
Date of experience: August 3, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
I placed an order and received an email saying the order shipped and here is your tracking number. As of one week later USPS says they have not received the package yet. Beware of the BS!
Products used:
Haven’t gotten it yet
Date of experience: June 5, 2023
Hello Charles, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with logistics partners such as UPS and USPS to ensure that your order is delivered reliably and efficiently. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu team
Many of my (mainly clothing) orders have been fine and on a few occasions I've received a refund due to quality of the material / not as described on the site.
Recently I've been refused refunds for 6 orders of items worth over £240. I sent the items back and received emails confirming the warehouse had received them. They then refused my refund, the reason being that the warehouse hadn't received the items, despite my showing proof of returns.
I appealed this and was again refused for the same reason. There's no email address or telephone contact number on the app so automated live chat is the only means of communication. It's like hitting a brick wall.
I tried to ask for the items back, intending to give them to friends or charities, but there's no option to do so and a non relevant answer is given.
I then went to PayPal and raised 6 disputes with them. So far they've reviewed 3 of these and declined them, stating that my reasons aren't within their cover.
I've gone back to them and asked to look at the cases again, given that TEMU have previously refunded items for the same reasons. One of the items was a coat which I didn't even open. I ordered it in error but there's no option to cancel an order.
So now I've paid over £240 and have absolutely nothing to show for it. I am angry, frustrated and frankly disgusted with the company.
Products used:
Couldn’t use any of them as I returned them but was refused a refund.
Date of experience: November 23, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter and get back to you as soon as possible. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Download the app because they have a deal of 7 dollars for a Nintendo switch and when I tried to buy it 30 seconds later the app says outstock what a lie LOL, so after that they sent me 15 dollars coupon so I did an order but products looks so cheap and bad quality so not buying any more here with temu and please do not do it too.
Date of experience: May 13, 2023
Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu team.
I would like to highly recommend the Temu app to you! With this innovative platform, I was able to save time and money. And the best part is, with the discount code 423 14 10 79, you can even save 20€! Simply enter the code in the search bar and enjoy the savings.
The Temu app offers a user-friendly interface and allows you to search for products, compare prices, and find the best deals. Whether you're looking for electronics, fashion, household items, or other products, Temu will find the best options for you.
Using the discount code 42 314 107 9 is incredibly easy. Just enter it in the search bar, and you'll save 20€ on your next purchase. It was so simple to save real money!
Give Temu a try and experience the benefits for yourself! Download the app, enter the discount code 423 141 079, and enjoy your savings. I can't wait to hear about your positive experiences.
If you have any further questions, I'm here to assist you. Have fun saving with the code 42 31 41 079 and the Temu app!
Products used:
Everything
Date of experience: June 2, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com. Best wishes, Temu team
Bought a hair curler. Had a great price. Shipped in the time frame as expected. The whole curling my hair, the thing broke half way around my head. What a weight of money.
Date of experience: July 7, 2023
Hello Laurie, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat, or email us at rachel.zhang@temu.com. Best wishes, Temu team
Temu is like my secret weapon. Whenever someone needs something, I'm like HOLD UP, LET ME CHECK TEMU FIRST! HAHAAHAHAHAHAA I've discovered so many new gadgets and stuff through their site. It's like a whole new world has opened up to me! PLU S I GET SO MUCH VOUCHERS ITS CRAY
Products used:
headset
Date of experience: March 31, 2023
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Absolutely crap company. Order should have been to my place April 13, has been sitting at the airport since April 9th. I have called both post office and Temu and no one can give me answers
Date of experience: April 19, 2023
Hello Taylor, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email us at rachel.zhang@temu.com, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Temu Team
I also order a lot! I was also surprised about the quality of my items because it was not expensive. I've sent the app to my granddaughters to order what they want. I'm glad this wasn't a sham!
Date of experience: March 20, 2023
Hello Carol, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I ordered stuff from Temu two times prior to this last time that I ordered. I finally felt comfortable spending a little more money since my previous orders did arrive. They sent it this time through a company called piggy ship. And initially I was getting a lot of tracking updates. And then all of a sudden I stopped receiving them and then when they would update, it would only update the date not the actual process it was at. It was in transit for weeks on end. When I contacted customer service because I tried calling the shipping company number and it does not answer, I was told that it's just processing. I told them the tracking is never updated. It seems as if my package is lost and they continued to assure me that it's still just processing. Fast forward to a month after I ordered. I'm getting a refund because my package is NOT coming, but if they would've fix this the couple weeks before when I contacted them either resent the shipment or refunded my money they would not have lost the customer. It was pretty obvious that the package was lost and a five or $10 credit is not gonna cut it.
I think my biggest issue is the disappointment of my kids after I tell them it for sure is not coming.
Date of experience: October 18, 2023
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
I wasn't expecting much in terms of quality, but this was way worse than expected. I placed three orders all before the first one arrived. Here is what I found: Sizes vary a LOT. I ordered several shirts in size small. Two fit, one was enormous on me and one looked like it was for a small child. Also, not sure how a "sweatshirt" is actually thinner than most shirts, but it apparently is on Temu. Other items are really dollar store quality, at best. Anything priced higher than a dollar and you will end up feeling ripped off. The only things that I was somewhat satisfied with were makeup items, although I haven't used them yet. Also, when you order, get ready to be bombarded with texts. While I appreciate order updates, I get one to two additional texts a day offering coupons, "free gift", etc. I also had one order with an item missing. I was offered the option of an immediate credit or wait 8 days to get a refund to my original payment method. Not wanting to deal with waiting for a refund, I opted for the immediate credit (within 3 minutes it said). I then was notified that I had to submit pictures of my packaging and the items I received. Not sure how this shows that my item is missing, but I did that. After doing that, I got a notification that they would need the warehouse to approve my submission and that I should get an answer back in several days and would have to wait until then for my "immediate credit". I will just consider this a lesson learned and won't even be using my credit. The only positive thing that I can say is that they do deliver when they say they will.
Products used:
Makeup, hose, pet item
Date of experience: April 24, 2023
Hello Donna, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. To protect your privacy, we suggest you contact our customer service through this link: https://m.temu.com/t/DryUwHpxjeA. You can also message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. We'll try our best to help find a resolution for you asap. Thank you and have a nice day!
After ordering over $100 and 7 days later, they tell me it has shipped. Call UPS, they told me they don't have it or receive a notice to pickup anything. Anyone can generate a UPS#. Will you believe Temu or UPS?
Tip for consumers:
This is a fraud or at best mess up ste
Products used:
Nothing
Date of experience: December 10, 2022
Hello Boone, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work with UPS and USPS to ensure that your order is delivered timely and efficiently. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders during the holiday season. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive a $5 credit (for standard shipping) or $13 credit (for express shipping) as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is the most important to us and we are constantly working to improve our service quality. If you don't mind sending us your order ID, please email me at candy.wong@temu.com, message us through Temu.com or Temu app live chat, so we can help you locate your packages and resolve this issue as soon as possible. Best wishes, Candy
Like most shopping apps, Temu keeps reco-ing me products they think I'd like. Unlike most shopping apps, I ACTUALLY LIKE THEIR RECOMMENDATIONS! Really beats going thru thousands of products when the stuff I like are already right on the site when you open it! It's fun to window shop too
Date of experience: February 20, 2023
Hello Adam, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
The shipping company delivered to the wrong address and claimed delivered, I contacted TEMU and showed them the evidence such as the photos of my address it's not the address they went to delivered, anyway TEMU refused to reshipment or refund me for those lost packages. What a scam!
Tip for consumers:
The shipping company they use is the worst. Left my packages somewhere else and claimed delivered!
Products used:
Cloths, shoes, gadgets household
Date of experience: November 17, 2023
Hello, thank you for your feedback and we are sorry for the inconvenience. We deeply apologize for any inconvenience caused. We have checked your order details and you have initiated a dispute for your order, therefore your payment has been stopped by your payment channel. Please wait patiently for the outcome of the dispute, as the processing of the dispute depends on your payment channel. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu is an online app that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022.
Start from Sep1st 2022 in the USA
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team