Terry’s Florist

I looked up Terry's online to order flowers for a visitation. The reviews were good online so I thought it would be ok. The website said free delivery, but then they charged a $20 "service fee" I ended up paying $80 for a very small arrangement and some of the flowers were dead. It looked nothing like the arrangement shown on line (see the pictures below). When I contacted them and showed them the comparison pictures they said they are allowed to substitute and they felt it was comparable. You decide.

Substitution flowers inadequate— original order 10 or more of 3 different flowers; flowers received only had 2 or 3 of each, 5 hour delivery wait and complaint email and phone call never answered so I could not be refunded. Will not use this florist again

Ordered an arrangement off the site and ordered the deluxe option as pictured and what was delivered looked like a cheap supermarket arrangement. I complained but they said it was the same value - so flowers are bad and so is the customer service. Go elsewhere. Not worth your time or money.

I ordered flowers over the phone for Mother's days. I received a text on the following Tuesday that they were refunding my payment. So not only did they not deliver the flowers on Monday as they stated they waited a day to tell me and then when I said I was upset my Mom didn't get her flowers they chuckled over the phone. I would never suggest this florist to anyone. I am a Denison native and only used them until I left for college. I guess things have gone bad at Terry's.

This is a scam. They pop up when you look for local florists, they are somewhere in New Jersey and they will take your information and sell it to others and never deliver your flowers. I spent 45 minutes on hold three separate times trying to find out where my flowers were and they were a nightmare. Never got the flowers

Guess my bad for not reading these accurate reviews. Im in Florida and love to support local businesses. First was informed due to weather conditions couldn't deliver next day. Which i was completely fine with. But I personally think a toddler could have put together a better bouquet. They really false advertise on their site. I also understand seasonal flowers but seriously then add flowers to at least make the bouquet look good. Big leaves added just doesn't cut it for me. They refunded a portion of the cost and made sure to attach their policies. DONT USE THEM... WASTED MONEY!

Ordered flower arrangement for my girlfriends birthday rec'd flowers that were frost burned brown!? Sent pics contacted company. They have people respond to you from Las Vegas. N. V? Could not speak to mgr at all. This company is a. Ripoff to the hilt. Do Not. Do. Business with them Jenny's flowers newton mass. Buyer be ware,! Joe c

In my recent experience, what was pictured online and the arrangement received were very different. Beware of the "substitution policy"... would not recommend to anyone.
P.S. I have never left a negative review for ANY business, however, future customers should be warned. Take your business elsewhere.

Ordered an almost 200 dollar funeral arrangement. They sent what looked like a cheap, poorly made grocery store bouquet with a few old roses in it. Embarrassing and upsetting. Company offered a 25 dollar refund. Credit card can't dispute it because I didn't try to return the product... funeral flowers.
Absolute scam, these people are criminal.

They never delivered the flowers and kept giving me a line that they were "trying to reach their contractor". As if phones don't exist. So now I'm bothering a new mother trying to make sure she really didn't get them and it's because this company is just peak unprofessional. I wish I'd seen this site before ordering.

Previous reviewer was spot on, it looks like someone just literally slapped 6 roses and very little filler in the vase and called it a day. I'm not even exaggerating, see photos below. I know I opted for standard instead of deluxe as shown, but for the additional $15 service fee they could have at least filled in with extra greenery, sheesh! AWFUL!

I ordered two Mother's Day bouquets in APRIL for a May 13 delivery. I am currently wheelchair bound and unable to get out, but wanted to be sure people who have gone the extra mile to help me out got recognized.

Today, on the 13th, I received a lame "sorry we had a glitch and your order is now cancelled. Refund in 3 to 5 business days."

Never never never do business with them. They're not even local (Carroll County, Maryland) despite their deceptive claims to the contrary. I'm angry.

I don't write reviews, but I'm ticked. The Daisy a Day bouquet looked great on the website. What was delivered looked nothing like the advertised product. They were out of gerbera daisies (ok, that happens), offered to use yellow roses instead, then proceeded to skip the roses altogether and used a lot of greens as filler. Spent good money on something I could have picked up at a grocery store. Wishing I'd read the reviews before I called to place an order. There will not be a next time.

This does not seem to be a legitimate business! I ordered early on 12/17/2022 in the am for same day delivery. Then got a call after 4 pm that they had supply issues and could not deliver for 2 more days. They left. Message. I never spoke to a live person. Tried emailing with no success. I'm gonna report fraud on my credit card!

My husband ordered a $175 floral arrangement for our 38th wedding anniversary. He said make it big and impressive. They sent 2 small dime store glass vases with 6 roses each and no other flowers. Why would you send 2 bouquets exactly alike to the same person with the anniversary message written twice? PLUS this arrangement is advertised on their web site for $55. They sent 2 and charged $175. When he called to complain he was told he got a same value substitution! I could have bought this in the grocery store for $25! These people are out to rip you off. Save your money. Find someone you can trust!

I put a lot of thought into sending a bouquet of Roses from NYC to Ga. After 38 yrs we found my adopted niece. I wanted 3 Red Roses to signify the bond between her birth sisters and her! 3 Red roses in the center of 9 pale pink!
No, they sent 6 red roses with 6 deep pink roses! I'm so angry! 4 calls today to the shop (call center) and no courteous phone call back from management. I'm asking for the correct arrangement be sent and take the wrong one back to the shop! Disgusting management!
Shame on them! Flowers have so much meaning! I hope my credit card company will not pay them! And the roses that were sent are overblown, meaning they are old! From all these negative reviews I wish I saw this yesterday!

They make it seem like they're offering a good deal, "free delivery" and don't show that they add on a $16 "service fee" after you've submitted the order. No way to get in touch with them. The flowers also seemed pretty cheap looking considering I paid $70 with the fee! So frustrating.

Ordered a specific arrangement that was on their website, I didn't create it. Tropical and with a bamboo planter, both of those very significant to my friend who just lost her husband. What they delivered has absolutely nothing to do with what I ordered. They sent me their policy doc which says they can substitute. Substitute is you ran out of orange roses so you added yellow. The 2 arrangements had nothing in common. Haven't returned a call to me so I called VISA and will be filing a claim against them. DON'T use this florist EVER. For $130, I expected more.

Because everything that the others say happened to me. Please be careful in managing expectations from this company. Been waiting 2 days for flowers to get delivered. So if you don't care what or when you get them. This is your place. Nice job keeping a business sustainable via nice looking website.

Placed online order at 9:30 AM for same-day delivery of fall bouquet. Delivered at 2:00 PM. Flowers are very fresh - beautifully displayed in the vase. Great fragrance. Love the fall colored baby's breath! Great job under such short notice. Everything is as advertised on the website. Five stars from us!

Absolutely amazing customer service. I had to change the deliver place 45min before flower were being delivered and they saved my butt! My wife still loves me thankful for Terry's florist for saving my bacon! Flowers are perfect as well! I will recommend you!

I will never order from here again! Still waiting after 5 days for my $100 refund that I'm now getting because after I spoke over the phone for 10 mins! Oh surprise they don't have the supplies!? What a scam! Plus was supposed to be free delivery, but I was being charged for it anyways! Ridiculous I would give them negative ratings if I could!

I didn't even want to give it one star, because it's that terrible. Don't waste your money here. My friends father passed away and they claimed to have same day delivery. It's now been two days and I've had to call 3 times for an update. I've been on hold for over an hour combined today just trying to get an answer. This is truly the worst customer service I have ever dealt with. If you're looking for a reliable same day florist, do yourself a favor and go elsewhere.