Terry’s Florist

Ordered a planter for an out- of -state family member's funeral. Got a cancellation email too late to order from another florist, even though the exact thing I had ordered was still up on their website as being available for the next day.

I ordered a lovely bouquet + a teddy bear for my niece who is having severe medical problems. The flowers did arrive promptly, but were not what I ordered. If they have photos on their site, the delivered product should be as close as possible. Was no where near this photo. They also substituted some piece of junk in place of the teddy bear. Two weeks later i sent them an email, not scathing, but asked for a call. No call or response to emails. Poor Products + Poor communications = failing service.

Took about 45 to put an order in to get a plant (not) delivered to a hospital. The call center is located somewhere in NJ but you're going to be talking to folks somewhere overseas. Needless to say it's very false advertising as the advert lead me to believe I was dealing with a Michigan florist.
Got an email the next morning that my order was cancelled because the plant ordered was out of stock. You'd think they'd have the courtesy to call to substitute.
When I tried calling them to substitute, they hung up on me.
If you want your time wasted and special day or event ruined, deal with these nutty folks.

I ordered a premium bouquet ($65) that was pictured and described as all pink/purple roses and flowers with queen anne's lace and a raffia tie around the vase. What my recipient received was a bunch of random flowers in every color, with no fillers save one fern frond, haphazardly stuck in a $2 vase, no bow or tie. Although I got free shipping, with tax and their $16 service fee, I paid $86 for something a 5 yr old would have picked from the garden. Reading all the negative reviews too late---I'm not even going to bother with the aggravation of contacting them.

It is unclear to me how people could give anything less than 5 stars?! I send floral arrangements often, plants, balloons and goodies. I can say that my mother receives at least 3 a year alone, and she will call the florist if it is not right and have them replace. Never has this been the case with Terry's, not once. I could go on and on about the incredible above and beyond service I and recipients receive, its like were family.

WORST experience with this florist in Ft. Worth, TX! Paid Premium price ($100) for arrangement I could have gotten at the grocery store! I spent 15 minutes on the phone begging for something special for my dear friend. I have never ordered Premium before (can't afford) but this occasion really warranted it. I am so upset! I emailed them with picture and their immediate reply is due to Covid 19 we can't do anything about it.

An arrangement of roses and lilies ended up being roses and green buds. They respond that policy allows them to make substitutions if flowers are not available. A substitution is acceptable. Getting the same in bud form is hardly "substitution". Expect to pay $16.00 dollars in service fees plus appropriate tax. The floral design was more than costly than it appeared. On the positive side, the floral people were pleasant on the telephone.

I ordered a Bold and Beautiful cube arrangement for my sisters birthday and was shocked to see that the delivery didn't match the order at all. Some cheap vase with a ribbon tied around it. The flowers were supposed to be warm and colorful and they give her white flowers with four different colored roses.
What's even more disappointing is I asked that they fix the situation and they send me 3 pages of their Terms & Conditions to let me know they can make any substitution they want. Available today? What a rip off!

Wish there were negative stars to give this place! They charged $115 for a funeral arrangement that was missing pieces and did not look like what I paid for. DO NOT BUY FROM THEM! First pic is what I ordered second is what was delivered. When I complained they offered 22$ back. Stated I would be giving a bad review and telling everyone I know. Oh here is 10 more dollars credit and that's it. Very very bad service and will never order from them again!

There are so many great florists in the beautiful city of Westminister, California and I wish I had taken heed from others. Do not use Terry's Florist. The expensive floral item that I selected and the received was not remotely similar. The purple glass container w/ purple and pink floral theme was of significant sentimental importance to a hurting loved one. The company did not want to make amends even though I specified on the order "No substitutions - call customer first". I found out after-the-fact, its not a hometown florist, it's owned by a Nevada corporation that could care less…— feeling frustrated.

My order was 100% different than the flowers received! I am an Event Planner/Designer for 30+ years and I've worked with many florists over the years as well as spending thousands and thousands of dollars on flowers. This company hides the real truth about their business and gives you whatever they decide! I ordered the Bloom Envy Bouquet and believe me those flowers are easy to get anytime of the year. The flowers received looked liked they belong in a funeral! I have photos, but I am having a difficult time downloading, (sorry about that)! Your order/opinion means absolutely nothing! I will be reporting them to the BBB.

It is generally not the fault of the local florist who receives the order from Terry's Florist. These "order gathering" services will do almost anything to get the order off of their screens and make it the responsibility of someone else. I turned down an order from them that began as specific flowers, which I didn't have in stock, and ended with him saying I could send "designer's choice"... anything else. In addition, the original order called for an arrangement that I had no record of nor picture reference. No wonder their reviews are so bad! If you Google the recipient address and then check for nearby flower shops, you can speak to someone like me who really cares about your order!

I ordered a 60 dollar arrangement for Mother's Day on Mon. May 3 to be delivered Fri. The delivery was free the website said. I got a receipt from them that included another $15. "service fee" added to my total that was not discussed on their website when I paid originally! On Wed. My phone rings and the girl says she's' from Terry's and they cannot do my order because they are swamped with orders. WHAT? Unbelievable! Why did they take my order to begin with? I called 4 days in advance. She said they will refund my money and I will be watching for it. So dissatisfied! Plan ahead for holidays next time. I have never had this happen after placing an order with any other florist.

I ordered a bouquet on their website early in the morning (4:00 AM) thinking they would see the order first thing in the morning and have plenty of time to arrange and deliver the flowers to my wife's workplace. I never received any communication from Terry's Florist or my wife indicating a delivery and she came home empty-handed. It made for a disappointing anniversary. I've emailed them to request a refund, but based on other reviews, I don't know that I'll hear from them. We'll see if the excellent customer service they advertise is also a huge let-down.

Would have giving 0 stars...
Ordered flowers for a dear friend who had passed, but they never delivered. Called 4 times to get it resolved. VERY bad phone (non-existing) "service". NEVER got a return call from a manager / owner. The website says that "flowers are their passion"... well; customers are NOT!
I disputed the charge on my credit card.
I tried to leave a review directly on their website, but that's not possible... (I can see why, since they do not offer good service)...

This place is horrible! Misleading and dishonest! Ripped me off $85.00 for an arraignment I was very dissatisfied with. Small $25. Arraignment was delivered in a different base than I had asked for!
They wouldn't refund me anything just started it's in the fine print that they can switch things as needed.
Don't trust them!

Ordered flowers for my Mothers 80th birthday. By the time the service fees were added etc, came out close to $90. Not only was she sent flowers that looked nothing like what I ordered, they died the next day. I've called and emailed for over two weeks now and all they do is ignore you.

Was informed 6 hours after I got the email confirmation that they could not fulfill the order. At that point, it was too late and I was unable to contact another florist. I specifically chose an arrangement that said it was available that day. I wish I found these reviews beforehand. Seems this florist is all about false advertising and bait and switch. Stay away!

I ordered three bouquets from different local florists to see which I liked the best (because I have a wedding coming up). Boy, was this one the worst! Terry's was advertised as local, but is not. They had problems with my address, and I paid $80 for a wilted "bouquet" that is nothing like the advertisement. I seriously could have gotten flowers from Walmart that looked better. The other two bouquets were beautiful, so can't blame covid or anything. I will definitely be checking reviews from now on. The pictures are: what was advertised vs what I got. And yes, I ordered deluxe.

The website shows a woman arranging flowers. She certainly looks like a local lady. The truth is that there is no florist. The scam company apparently attempts to re-order your arrangement through florists that are possibly in the area. My order was never delivered. Calls to the number provided left me on hold for a full 45 minutes. When I finally spoke to the (Indian accent) woman it then became apparent that this company is a total scam. I will obtain a refund because AMEX protects me from these heartless in-humane thieves.

The people who work here should be ashamed of themselves. My parents ordered an arrangement for a funeral. It was supposed to be a dish garden and it came in a little wicker basket, about a third of the size expected. They had the nerve to blame it on corona virus. NEVER AGAIN

I called and ordered some flowers today because they stated they were a "family owned" business. The flowers were to be delivered same day. I left my phone number in case of any problems/issues! When I got home from work, I saw an email stating that the order had been cancelled due to low supply! You didn't know this when I ordered the flowers!? What bad customer service not to call and see if there was maybe another arrangement that could have been sent! I would never recommend this florist and should have read the reviews to begin with! They have a 1 star rating!

I was devastated at the "arrangement" delivered for a dear friend's funeral. You don't get a chance to do this over again and make it right. Difficult to place order as nobody spoke fluent English. Good thing I am a designer, because they were not knowledgeable nor helpful. The scarce basket was almost empty and the fresh flowers I paid extra for were left out entirely. How embarrassing for the dear family and myself. They take very little responsibility for any mistakes or lack of designer ability.